Philips Airfryer Premium XXL Digital HD9650/93 Questions & Answers
VerifiedMPNs: 14366, HD9650-93 and HD9650/93
Hi Phillips, could you please confirm what the non-stick coating is of your Premium XXL Airfryer black HD9650/93, as well as the Premium Airfryer XXL HD9870/20. I understand both have a PTFE teflon coating - is this correct? And what's the maximum temperature the air fryers reach? Many thanks for your feedback.
Hi Sydney, thank you for reaching out. For such technical questions it's best to get in touch with our product specialists. They'll be able to tell you the exact details. Please feel free to contact us at 0800 658 224 (NZ) from Monday -Friday: 09:00 am -05:00 pm EST and 1300 363 391 (AU) from Monday -Friday: 09:00 am -05:00 pm EST. One of our colleagues will be happy to help you out.
Kind regards, The Philips Australia Team
Can I use the airfryer without the basket as its quite small? I heard on the other model you can but if this is the case, how do I open the drawer as this is attached to the handle?
I also have questions about the pre settings ad they are rather ambiguous, e.g, the frozen chips is 180c and so is the next setting g for the whole chicken, is there any difference between these 2 settings? And so firth with the 'steak' and 'fish' settings which are both at 200c
I am finding it quite difficult to know what settings or temperature to use for a lot of foods, please could you point me to some information?
New air fryer here !
Please help me I want to know the difference between HD9650/91 and HD9654/91 and which model newer than the other
Hi Ahmed, Thanks for your interest in our Airfryers. The difference between the two models is that the HD9654/91 is slightly more powerful (2225 W instead of 2200 W), and it has a grill pan and a grill bottom included.
We'd like to refer you to our colleagues for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help!
Kind regards, The Philips Australia Team
Is this unit twin turbo. Can anyone tell the difference between DH 9650/91 AND DH 9651/91
Hi, Sharon. Thank you for your interest in our product. Our Airfryer HD9650/93, like the DH9651/91and DH9650/91 owe their fat-burning ability to Philips’ patented Twin TurboStar technology. We'd be happy to share our product leaflets with you, and answer any other question that may help you make up your mind.
Kindly reach out to our product team for more information. You can contact them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards, The Philips Australia Team
Does this model HD9650/93 have a non-stick coating? Is it PFOA and PTFE free? I can't be certain that it has a non-stick coating because it still sticks like mad sometimes. However, the mesh bottom is clearly coated as I can see the black colour is coming off. What about the basket and the pan? Is it also non-stick coated? And is that non-stick coating teflon free i.e., PFOA and PFTE free? Also the other "fat reducer" layer is of some plastic material which is giving way. When I take it out of the dishwasher (runs at 40 degrees Celsius temp) I can rub off some fine black powdery substance onto my finger. Is this still safe? I'm inclined to remove this fat reducer layer however your manual clearly states "do not use the pan without the fat reducer AND basket". Would removing the fat reducer only be okay? I have a new pet bird and teflon toxicity will now be an issue in our household so would really like to know whether it is still safe to use for our bird.
Hello, thanks for your questions and for sharing your concerns. If your Airfryer came with a fat reducer accessory, you should always use it while cooking fatty ingredients. This fat reducer accessory will prevent the formation of white smoke. About the other questions, we kindly advise you to contact our product experts for further assistance. They can be reached via the below number:
Call us 1300 363 391
Monday - Friday: 09:00 am - 05:00 pm EST
Hope to hear from you.
Kind regards, The Philips Australia Team
Is that the product experts in your Philippines call center, if so how can you describe them as experts its deceptive. That's based on my experience of having to contact them.
Hi. We're very sorry to hear you've had issues with our colleagues in the Philippines. We've responded to your private message. Feel free to have a look. If you need further assistance, please feel free to contact us through 0800 658 224 (NZ) from Monday -Friday: 09:00 am -09:00 pm and 1300 363 391 (AU) Monday -Friday: 07:00 am -07:00 pm EST.
Kind regards,
The Philips Australia Team
Hi there, just wondering why you have to respond to the questions privately? I would also like to know the answers to these questions regarding potential toxicity
Hi Yas, thanks for your message. The reason we refer to the shared phone number, is because our product experts have more information regarding this subject, and would be able to inform you about this the best way possible.
Feel free to call us at 0800 658 224 (NZ) from Monday -Friday: 09:00 am -09:00 pm and 1300 363 391 (AU) Monday -Friday: 07:00 am -07:00 pm EST, for further assistance.
Kind regards,
The Philips Australia Team
Is there much of a difference between this model and the top smart sensing model? Does anyone know if you really use the smart sensing feature?
Hi there, Bateup. Thank you for your question. The primary difference lies on the smart sensing technology, as you already mentioned. This feature automatically adjusts time and temperature during cooking, which can come very handy to achieve better results. The following link allows you to compare all the different features between models: external link - Hope this helps!
In case you need any assistance in the future, please feel free to reach our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Fridays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind Regards The Philips Australia Team
See the unit demonstrated frequently on TVSN!
Hi, is there still a cash back for airfryer HD9650/93 ?
Hi there, Thank you for your query. To give you an expert answer on this, we kindly advise that you contact our product specialists directly through the numbers below: 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST.
Have a wonderful week ahead!
Kind regards,
The Philips Australia Team
Hi Which is the newest/current model between HD9650/93 and HD99651/91? what is the difference between both models, as per your link sent there is no comparison between the both, please advise? and if these models are similar why isn't there cash back on HD 99651/91?
Hi Jatin, thank you for your question. Unfortunately, model HD99651/91 does not exist. If you mean HD9651/91, in that case, this model has been discontinued, which is also why there is no cashback offered on it. We hope this helps. Should you need any assistance in the future, You can reach our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Fridays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind Regards The Philips Australia Team
Hi Which is the newest/current model between HD9650/93 and HD99651/91? why isn't HD99651/91 on the Philips website, has it been discontinued?
Hi Vicky, Thanks for your question. You can find all currently available AirFryers, sorted on when they were was released right here: external link . Hope this helps. :) Kind regards, The Philips Australia Team
It doesn't actually list the HD99651/91 on that link.
I have bought the HD99651/91 anyways, can you tell me which accessories are compatible with this model??
Hi Vicki, you can see the compatible accessories here: external link . All of these are compatible with both Airfryer models. Hope this helps! If you have any further questions, please feel free to get in touch with our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Fridays: 7:00 am - 7:00 pm EST. Our colleagues will be happy to help.
Kind Regards The Philips Australia Team
Hi, can you please confirm if the HD9650 fits 8 inch accessories? Or should I buy the 7 inch accessories?
Thank you.
Hello Christina, Thank you for your question. For more information, please feel free to reach out to our product specialists at 1300 363 391 (Australia) or 0800 658 224 (New Zealand). They'll be happy to help.
Kind regards, The Philips Australia Team
Fan is going but no heat. Had to turnoff at point because nothing would work on controls.
Mine just stoped working all together. The fan would run than mine would cut out. Waste of $500 so annoyed just over a year old too. It was great when it worked
Hello Daniel, & Chris Please contact our Consumer Care team to discuss your unit problem. They will be happy to assist you. Contact us on number 1300 361 391.
Good morning, What is the difference between the following Phillips Air Fryers please. 9656/93 and 9650/93 Both are 1.4L, so I am stumped what the difference could be.
Hi Margie,
Thanks for your question. These 2 models are indeed very similar, but the latter is simply a slightly newer model. Hope this explains it a bit.
Kind regards, The Philips Australia Team
Where is it manufactured please?
Hi Steve, currently Philips has over 111 manufacturing facilities around the world. Therefore, we cannot tell you where this specific product has been manufactured. However, all our product meet the same high quality standard, no matter in which country they have been assembled. We hope this helps. If you have any further questions, please feel free to reach out to us directly on on 1300 363 391 (AU) or on 0800 658 224 (NZ).
Kind regards, The Philips Australia Team
Hello, I purchased a Philips XXL airfryer.. the first time I made chicken bbq in it, it worked. The second day I again tried to make chicken but it's fan didnt turn on; no sound of fan. The airfryer was heating up, and I could feel some heat coming out of the vent at the back of machine. I took it to the shop they replaced it without checking. Now after 1 year, same problem has occurred. I used it last night. It was perfect. Today when I tried using it, fan is not on as no sound of it. And, the airfryer is heating up and heat can be felt near the cent at the back of it. Please help as in the condition these days, I cant take it to service centre.
Hi Sameen, sorry to hear that your Airfryer is experiencing some issues. We understand how inconvenient this must be for you. At your earliest convenience, please feel free to reach our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind Regards The Philips Australia Team
which is better 9861/99 or 9651/91? Family of 2 adults and 2 male teenagers, and is the difference worth the price? Thank you
Hi Kyleea, thank you for your question. Both products are ideal for a familiy of four. The higher end model is able to save favorite cooking settings, The 9861/99 model also has Smart Sensing technology, this means that a Smart sensor automatically adjusts the time and temperature for perfect results. We hope this helps. If you have any further questions, then feel free to contact us. We are available on 1300 363 391 (Mondays to Fridays: 9:00 am - 7:00 pm EST) for Australia and 0800 658 224 (Mondays to Fridays: 9:00 am - 5:00 pm) for New Zealand. We hope to hear from you soon.
Kind regards The Philips Australia Team
what is the difference between hd9650 and hd9861
Aside from the specs -about $100
Hi, Frank. Thank you for reaching out. Both models differ slightly from each other. If you click on the link below, you will see a list-wise overview of these small differences. We hope this makes it a bit more clear, but you're always welcome to get in touch with our experts. For Australia 1300 363 391 and New Zealand 0800 658 224.
Kind regards, The Philips Australia Team.
external link
I bought a HD9651/91 in July 2019 and was using is it well. No issues at all, until we noticed that after some time the drawer does not close flush. The hold out of door is about approx 5mm and does not lock into a flush position however much you try to close it. However this does not stop cooking. Since we were under Concierge Warranty with Good Guys, we went and complained. No questions asked they agreed for a replacement. Not sure why this door not closing issue ocurred. One possibility is that when operating at 200 Cel the drawer door may be warping or expanding, causing a 5mm gap.
Hi Leon, Thank you for reaching out and sharing your thoughts. It is possible that the door wasn't fully closed because of debris that stopped it from closing flush. In case there is anything that we can do for you, you can contact us directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. Our colleagues will be happy to help. We wish you happy cooking.
Kind regards, The Philips Australia Team
What are the differences between philips air fryer model HD9650/93 and modelHD9651/91
Hi Sandra, thank you for you question. You can compare the two models through this link: external link . As you can see there are only small differences. If you have any further questions, please feel free to contact us through: AU 1300 363 391 or NZ 0800 658 224.
Kind regards, The Philips Australia Team
Timer stopped working.what can we do
how old is it and at the end of the day I would contact Phillips direct online because it depends on your warranty but at the same time they should fix it for the price we pay for it. They should assist you without any problems. At the end of the day Philips have a reputation as one of the dearest airfryers around so believe me they do not want bad reviews.
Hi there, Lali. Thanks for asking. We kindly advise you to contact our product experts directly on the below number for further assistance:
Call us 1300 363 391
Mondays to Saturdays: 7:00 am - 7:00 pm EST
Kind regards, The Philips Australia Team
Hi, can someone tell me which model of the following is the newer one? HD9650/93 or HD9651/91?
And which is the better model? I am looking to purchase another one for a family member.
Thank you.
Hello Cameron, Thanks for being interested in our AirFryers. Both of these models have pretty much the same specs and price. For detailed information, we recommend reaching out to our team on the phone. You can contact our team on 1300 363 391 (AU) or 0800 658 224 (NZ) for assistance. Our colleagues will be able to help you further.
Kind regards, The Philips Australia Team
What is the difference between HD9650/93 and HD9651/91 and which is the latest model? - its a bit confusing-- Regards John Cullum
They indeed are very similar, jcullum. You could see that some of the differences are found in the accessoires that come with the device itself. We've prepared a small overview which you could check over here: external link .
Kind regards, The Philips Australia Team
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