Philips Airfryer XL Questions & Answers
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Is there a on/ off switch ( like in a microwave door) in one of the 4 pushable buttons in the bottom of the air fryer that detect pulling out of the bowl while the machine is on and disconnect the heater?
Yes turn the power point on then press the on button to program and start. You can press off at any time. My unit is eventually starting to ware on the non stick and has had lots of use still works well and cleans up OK
glad to hear your machine still serving you well. Mine though 12 years old but was very rarely used till recently then it decided to die abruptly about 6 months ago. That's when I started to gather info about this particular model. I found that the power supply board in models up to 2015 were riddled with failures.I disassembled it and looked at the board and it didn't look as if any component had been fried. I checked the 2 thermal fuses and they weren't burnt out either.The last possible reason for some air fryer brands to die suddenly are those that have on/off physical switches like those that are present in the doors of microwaves but in A/F they would be in the floor of the air fryer. When the basket is in place it closes the switch so the machine works and if you pull out the basket say to turn over the food inside, the switch opens and the heater fan and timer stop till you push basket back in again.Now I don't know if this model has such a switch because I couldn't find any or any wires at bottom for that matter and that's what I was asking about....
Hi Osama, Thanks for reaching out. Unfortunately we're not sure if we understand your question completely - the Airfryer should automatically turn off and pause cooking upon removing the basket, and resume again once you put the basket back. You can also turn the Airfryer on/off with the power button near the display.
If you need further assistance, please feel free to contact us at 800 854 885 (NZ) from Monday - Friday: 09:00 am - 05:00 pm EST and 1300 80 58 65 (AU) from Monday - Friday: 09:00 am - 05:00 pm EST. One of our colleagues will be happy to help you out.
Kind regards, The Philips Australia Team
thanks for reply....my question is where is the switch located that allows the fryer to pause when I pull out the tray, and is it the same type/kind of switch that we find in a microwave oven that pauses the oven when you open its door
Hi Osama, thank you for your response. We kindly recommend contacting our colleagues at +61 1300 80 58 65 (Australia) or at +64 800 854 885 (New Zealand), so they can look into your questions in more detail. We wish you a pleasant week. Kind regards, The Philips Australia Team
Where can I print out a manual guide. I have been given a second hand air fryer HD9240 but not instructions. Thank you
external link
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Hi Heather, James and Karenlee beat us to it. :-)
Should there be anything you like to know, do let us know.
Kind regards, The Philips Australia Team
Airfryer XL HD9240/90 not start ing fan but still heating up, and count down timer
Time for a new air fryer unfortunately they don’t make this model anymore and repairs are non existent :/. Give them a call directly and tell them the issue they might offer a discounted price on a new machine
Hi, Ranganath. Thank you for your feedback. We are sorry to hear your airfryer does not seem to work properly. Please check if the problem persists using a different power socket. If this doesn't help, we'd like to refer you to our colleagues for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help!
Kind regards, The Philips Australia Team
Airfryer XL HD9240/90 fan is not working , heating up and timer count down
Hi, Chaparala. Thank you for your feedback. We are sorry to hear your airfryer does not seem to work properly. Please check if the problem persists using a different power socket. If this doesn't help, we'd like to refer you to our colleagues for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help!
Kind regards, The Philips Australia Team
Airfryer XL HD9240/90 fan is not working fan not working and heating up and timer countdown
Hi, Chaparala. Thank you for your feedback. We are sorry to hear your airfryer does not seem to work properly. Please check if the problem persists using a different power socket. If this doesn't help, we'd like to refer you to our colleagues for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help!
Kind regards, The Philips Australia Team
Just noticed when I turn my airfryer off the fan is making a really Loud noise like something is stuck in the blades; until it eventually Stops? Is the fan accessible to have a look?
Hi there, thanks for sharing. We'll gladly have a look at that for you. We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards, The Philips Australia Team
Hi I have a Phillips Airfryer XL.Have it for a few years now.Yesterday when started it started to automatically reset the temperature from 180 degrees counting down to 60 degrees.The timer also started jumping higher and lower.Seems like a GREMLIN playing around inside.Any ideas on what I can look for? Selwyn Rajah
if this is occurring I would highly recommend stop using it and replace the unit for safety
Hi, Thank you for taking the time to share this review. What a pity to hear that your Airfryer is misbehaving. We take your safety very seriously and therefore, we recommend that you stop using your appliance until we get it properly checked. We'd like to refer you to our colleagues for further assistance. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help!
Kind regards, The Philips Australia Team
Hi Why has the Air Fryer XL HD9240/90 been discontinued. If it has been discontinued what is the new model and the retail price.
Hi, thanks for reaching out and for your interest in our product. The AirFryer HD9240/90 is indeed not longer available on our website. The following model is the Airfryer XL HD9260/91. We recommend that you check our website for the price indication.
For further information on this product, we'd like to refer you to our product team. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards, The Philips Australia Team
My philips air fryer shows Er on the screen Please gave me solution?
Hi there, Um. Thank you for taking your time to write, and reach out to us. The 'Er' message on the screen of your airfryer means that the error has occurred. Please, could you kindly share a bit more information? For example, have you noticed any issues with performance of your device, or maybe there is a specific moment when the message appears? We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help. Kind regards, The Philips Australia Team
my air fryer keeps tripping my circuits after running for only 15ish seconds. any solution?
I have a Phillips Premium Digital Airfryer and it trips the circuit breaker everytime. Is it worth fixing or throw it away?
its a XXL
Hi Strauss, Thank you for reaching out to us here on Product Review. It depends of course on multiple factors, first we'd need to troubleshoot this issue and if that doesn't work out, then we can look into repair via warranty. Could you perhaps reach out to us via our website or social media? That way we can help you out more directly. Thanks.
Kind regards, The Philips Australia Team
Hi... when I switch on my airfryer the play/pause button flashes. When pressing the button, it does not start. What does this mean and what could be the issue?
Hi, there, Riyaaz. Thank you for asking your question. The power button flashing when pressed can mean a few things. First of all, we would suggest you to re-assemble your Airfryer again, making sure you follow the steps correctly. Here is a link to our user manual: external link . We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards, The Philips Australia Team
Hi... thank you for the response. I will download the user manual and try to re-assemble the Airfryer.
Hello my phillips air fryer on directly. Just plug in the heater and fan starts automatically. And disply blinks. No button are working. Any ideas?
Hi there, Faizan. Sorry to hear this. We advise you to contact our local product experts for further assistance. They can be reached here: external link Hope this helps! Kind regards, The Philips Australia Team
Hi, my Philips air fryer HD 9240/90 (Black) will not turn on. Please help.
Hi there, Dennis. Thanks for reaching out to us! We're sorry to hear this this is going on. Can you confirm that you have tried different power sockets and that you are fully closing the drawer? This last reason could cause the pan detection switch to not be deactivated and therefore the pan will not heat up.
If this doesn't work out then our colleagues from our support team would happily look into this for you. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391.
Kind regards, The Philips Australia Team
My Phillips XL has been a faithful friend a couple of times per week for the last 18 months. As of today, it is now tripping the power /circuit breaker when in use; it ran for 8 minutes then tripped, then 1 min and tripped. Tried a different power point/circuit within house too. Any ideas or is it time for a new one?
Hi Annie, Thank you for reaching out to us. That sounds quite inconvenient. In this case, we recommend that you don't use it for now and get in touch with our product team directly. You can reach them at 1300 363 391. They are available Monday to Friday from 9:00 AM – 5:00 PM EST. They will be happy and able to help you out with this. Take care!
Kind regards, The Philips Australia Team
My Air fryer trips the main breaker when turning on. Any advice? Philips XL
Hi my airfryer is leaking oil from underneath. How do I fix this? Thanks
Hi there PJJ, Thank you for reaching out to us. We're sorry to hear that your AirFryer is leaking and we apologize for the inconvenience. We advise you stop using the AirFryer for now and contact our product team directly to have a look at it for you. You can reach out to us directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Fridays: 7:00 am - 7:00 pm EST. Our colleagues there will be more than happy to help!
Kind regards, The Philips Australia Team
Hello, My Philips was working very good but today after few mintues I heared twice beep then i could see it was stopped meanwhile has not turned off. Do tou know why that happened and how to solve ?
Hi there, thanks for flagging this with us. What a pity to hear that your airfryer has been acting up. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391.
Kind regards, The Philips Australia Team
I have bought the Phillips Airfryer XL today 19th jan 2021...i wasnt told it was discontinued, so why was it and can i take it back and get my money back ?
When I went in to buy a second unit in oct 2020 they were not available anywhere and I was told by a Harvey Norman sales guy and then someone at Good Guys that it had been discontinued, however a quick google search (today) shows they are back on sale and widely available.... It may be worth checking with Philips to see if it is actually discontinued or some annoying sales tactic to cover a supply issue. The other thing to consider is that while the XL is ever so slightly smaller than the XXL it is quite a bit cheaper and I have found that my XL cooks a little bit better than the XXL when I can't be bothered to preheat it. Also the extra buttons for me are a little bit irrelevant as I just have a temp/time list for the things I cook regularly.
Thank you very much i did buy it from Harvey Norman and got two years extra warranty. I wont return it as i havent used it yet and so therefore cant give a review, my daughter has a Kmart one and loves it ....
My XL Airfryer leaks oil/grease from the front right foot. It leaks when it’s in use but also when it sits on the counter not being used. I clean it often so it’s not from a build up of rendered fat/oil. What could be causing it and how do I fix it!!! It’s about 18 months old and had been leaking for about 2 months.
Hi there, Thank you for your query. To give you an expert answer on this, we kindly advise that you contact our product specialists directly through the numbers below: 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST.
Have a wonderful week ahead!
Kind regards, The Philips Australia Team
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