Philips Viva Collection Air Fryer Questions & Answers

Hi Christine, thank you for reaching out to us. We're sorry to hear about this experience. We would be quite sad if this had happened to one of us. Luckily, our colleagues are here to help. Please feel free to contact us directly: (AU) 1300 363 391 or (NZ) 0800 658 224.

Kind regards, The Philips Australia Team

Capacity & power

Hi there, Dave. Thank you for your interest in our Airfryers. Besides a slight price difference (the HD9218/51 is a more affordable device),both models are pretty similar and they offer the same capacity (4.1 liter) and benefits.

We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.

Kind regards, The Philips Australia Team

I would take it back or call them. Seems faulty

Hi Davina, Thank you for your query about your Viva Collection Airfryer. It would appear that there is something at fault here. With that, we would kindly request that you give us a call at 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST. We will then, help you further with youw concern.

Looking forward to speaking to you soon. Have a wonderful week ahead!

Kind regards, The Philips Australia Team

Hello there, thank you for your question. You can find a compatible pan here: external link . Hope this is helpful! Should you need any assistance in the future, You can reach our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Friday: 7:00 am - 7:00 pm EST. They'll be happy to help.

Kind Regards The Philips Australia Team

Can I cook a chicken in this air fryer. I would love to see a video of what the fryer can do/make, please.

I’ve done fried (battered) chicken in mine and it turned out well I just suggest adding a teaspoon of oil at least

Thank you, but this is not what I meant. I should have been more specific and said can I do a roast chicken in the air fryer. I saw a video on line for a Philips air fryer but can’t seem to find it again, and I think they did roast chicken.

Hi there, Marion. Thank you for your question. Yes, you can indeed roast a chicken in an Airfryer. Here's how: external link . Bon appetit!

Thank you so much. I have watched some of these demos and found them very informative and entertaining! I want to watch more when time permits before choosing which air fryer to purchase. I think advising people to watch these demos should be a great selling boost. With appreciation for your time and advice. Marion R

Thank you, Marion, great to hear the demos were helpful to you!

I dont think the bottom mesh part is Teflon

Hi there, thanks for asking. We advise you to contact our product experts directly on the below number for further assistance: Call us 1300 363 391 Mondays to Saturdays: 7:00 am - 7:00 pm EST We hope to hear from you.

Kind regards, The Philips Australia Team

I don't know I have electronic buttons

Hi there, Viraj. Thank you for your question. Yes you can. If you think your meal is ready, you can manually turn off your Air Fryer by turning the timer knob counterclockwise. If you need more assistance, please feel free to reach out to us at 1300 363 391 (from Mondays to Saturdays between 7:00 am - 7:00 pm EST). You can also send us a message on Facebook or on Twitter (@Philipscare). Hope this helps.

Kind regards, The Philips Australian team

Hi there Janny, Thank you for reaching out to us. We hope you've been enjoying using your Airfryer so far! As for your question, our Consumer Care team would be happy to look into this for you. You can contact them at 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST).

Kind regards, The Philips Australia Team

Hi there, Sandra. Thanks for asking. For more info we advise you to follow this link: external link 

Kind regards, The Philips Australia Team

I bought mine for $129.00 from the good guys after it was marked down to Sale price

best prices in Sydney and sizes

I’d wait for big w or target to have a sale or even jb hi fi

Hi Kevork. Cool to read that this product sparked your attention. We would advise to check the prices and availability on the following page: external link  You can also check other model right there. Best of luck!

Kind regards, The Philips Australia team

Hi Lynn, Thanks for contacting us on here about this. We're not quite sure to which extent a certain part has become a bit browner over the years. It might just be in line with wear-and-tear. Regarding the coil, we would like to share the following tips: external link . That might help cleaning the heating element up a bit. :)

Lastly, the basket. It doesn't sound to us like your Airfryer is ready to retire just yet. But a new basket might be a good idea! We'd recommend contacting us through 1300 363 391 to inquire regarding the options to get a new one.

Kind regards, The Philips Australia Team

Hi Philips Team,

Thank you for your reply. Will purchase the basket to avoid any dangerous incident and will look up on your tips for cleaning the coil. Thanks again.

Hi Lynn, thanks for getting back to us. We hope that the tips we shared will help you get the coil spic and span. Will you let us know if you have any other questions regarding your Airfryer in the future? We're always happy to see how we can help. Enjoy your week!

Kind regards, The Philips Australia Team

Hi there, thanks for reaching out to us. Great to hear that you've just purchased an Airfryers. We recommend that you clean the inside and outside of the with a damp cloth, as shown right here: external link . You can find more instructions on how to clean it on this page: external link . Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391.

Kind regards, The Philips Australia Team

Thanks for the response. Some of the information you gave came in handy: "If food residues are stuck to the bottom of the pan, fill it with hot water and detergent and leave it to soak for 5 -10 minutes. Soaking will loosen the residues and make them easier to remove"

Hi again. We're happy to hear the information was useful. If you're ever in need of assistance, please don't hesitate to reach out to us again. We're available 24/7 on our social media channels like Facebook and/or Twitter (@PhilipsCare). Alternatively, you could also reach out to us by phone (1300 363 391).

Kind regards,

The Philips Australia Team

While I am here, maybe you can provide me with some information on Phillips as a company? I phoned up Philips Australia last year, inquiring about the release of a new product. This was a product that was available overseas for some time. The person over the phone was not able to answer my question "When will it be on Australian shelves?" She just gave me one of those broad answers, she said "There could be many reasons why it is not on Australian shelves yet, country specific safety regulations and so forth." She was not able to give me a proper answer. Is there someone or some people at Philips Australia you can direct me to who are capable of answering these kinds of questions?

Hi again. We really appreciate the interest in our products and you're always welcome to ask these kinds of questions. Unfortunately, our colleagues are not always privy to this kind of information. Additionally, we're not able to hand out company contacts. If you have these types of questions, we still recommend reaching out to our customer service hotline, or on one our social media channels (see previous response). We're always happy to see what we can find out for you!

Kind regards,

The Philips Australia Team

I have never known it to smoke. And I have had two different models.

Great thank you

Never has mine smoked I've never even had to put my kitchen fan on while using it

Hi there, Thanks for your question! If you use it for the first time, it can happen that it produces some smoke. If it's the first time you're using it -- that's completely normal. To prevent smoke (after the first use) we recommend cleaning the appliance after every use and to remove fat and oil from the bottom of the pan.

Please note that it sometimes can happen that the Airfryer produces white smoke (even after the first use). This sometimes occurs when you prepare fatty ingredients. The oil or rendered fat can produce white smoke and the pan may get hotter than usual. If this happens, carefully pour off any excess oil or fat from the pan and then continue cooking. This white smoke can also be prevented most of the time by cleaning it after each use. :-)

Hope this helps! If you have any more questions, please feel free to reach out to us anytime. We're available 24/7 via Social Media (Facebook or Twitter, @PhilipsCare).

Kind regards, The Philips Australia Team

I think that you may not be setting the timer correctly. It will always warm up for about 3 minutes so, I wonder if that's the issue. Definitely give them a call as they are very helpful with customer service.

Hey Ronald, Thanks for sharing your experience with us on here. We can see this raises a couple of questions, and therefore we'd like to invite you to give us a call. We'd gladly discuss this matter further. :) You can reach us on 1300 363 391 (AU) or on 0800 658 224 (NZ).

Kind regards,

The Philips Australia Team

No haha I had this struggle upon first purchasing, No need to worry at all. You will need to adjust the timer according to the charts provided on the airfryer specifying what the required cooking time is. The Usual time is approx 15-18 mins so I suggest turning it abit more hehe

Have fun with the airfryer I guess... you wont feel bad cooking without oil

Try this link, Ash

external link 

Hi Ash. Thanks for your interest in our Airfryers. These three are all the same, the last digits in their model numbers change from each other for inventory purposes. If you have any further questions, please feel free to reach out again. Kind regards, The Philips Australia Team.

How many litres is this model please

Hi Jane, thanks for asking! The capacity of the basket is 28 oz / 0.8 kg. If you have any other questions, then don't hesitate to get in touch again. Wishing you a nice rest of the week.

Kind regards, The Philips Australia Team

nobody will tell you, because of really small, not even philips..consider another brand better...and Philips S! She was asking for how many liters!! So...by your professional opinion 0.8 Liters???

I would go for HD9220

Hi Sam, thanks for asking! Both are great products with their own specs. We recommend checking them out next to each other on this page: external link  You will see an overview of all the specs next to each other. This might help you to choose the best one for you. Feel free to let us know if you have other questions in the future.

Kind regards,

The Philips Australia Team

Hi, Kaye. Thanks for taking the time to reach out to us about this. We've found a helpful video that should answer your question on how to clean the heating element of your AirFryer: external link . If it doesn't, please feel free to reach out to us on one of our social media channels, where we're able to assist you better. Alternatively, you could reach out to our colleagues here for assistance: AU 1300 363 391, NZ 0800 658 224.

Kind regards,

The Philips Australia Team

Hi there, Swati. Thanks for asking. You can find all the available spare parts for this model here: external link  Unfortunately, the handle is not one of the parts. If you have any further questions, we advise you to send us a message on Facebook or Twitter@philipscare

Kind regards,

The Philips Australia Team

Hi Paul, thanks for reaching out to us about this. It would be the best if you were able to get a new handle for your specific model, right? :) We'd therefore recommend to reach out to us through external link , or on 1300 363 391 (AU), @PhilipsCare on Twitter or on Facebook. We're happy to help you further over there!

Kind regards,

The Philips Australia team

Yes, just spin the timer back to where you want it. You can open the drawer anytime to check how the food is going or to move items around in the basket