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QuickFlix

QuickFlix Questions & Answers

3.2 from 1,089 reviews

34 questions from our users

Amanda T

Amanda Tasked

I am very frustrated I cannot speak to anyone I have tried to cancel this three months ago you’re still taking money I have not had an active account for nine years I’ve only just recently found out you’ve been taking it for nine years I get a generic email to reply to and I get nothing I’ve sent multiple emails to contact me as this is over $6000 that I am legitimately out of pocket due to a service I have not had nor been contacted about what can I do to get this resolved thanks

3 answers
Daniel S.
Daniel S.

go to the ombudsman or the office of fair trading

Ron
Ron

From what I have read previously, people have had to cancel the card/account they use to pay Quickflix. I have complained to fair trading and all they suggested was to use another service . Quickflix isn’t based in Australia so there is nothing Australian authorities can do.

Dianne R.
Dianne R.

I have been trying to cancel for two years. I do not even live in Australia now and they keep taking the money out if my card


Dan

Danasked

Looks like quickflix website is down again - This time even the help.quickflix.com.au site is down.
For the technically savvy the entire "quickflix.com.au" domain is not registered with DNS. Lets hope its a change of website hosting providers and not the company going bust without notice.

2 answers
Dan
Dan

...and the phone number for Quickflix Limited (1300 138 644) is disconnected...

Lynne
Lynne

I cancelled my subscription months ago and informed my bank not to pay any more funds to them. I suspect they have money problems but to my knowledge they have not made any announcements!! I do know their movies were getting older and older and I suspected trouble long ago what with competing with newer streaming companies. When you cannot contact a company they do not deserve any business!


Jude P

Jude Pasked

Why are you uncontactable???? No phone numbers, website unavailable .... I intend to cancel my debit card on Monday to prevent any more monthly payments being taken out until I know what's going on

7 answers
T Mac
T Mac

sorry Jude I do not know, it looked ok then it died maybe they are trying to fix it, I hope so.

Jude P
Jude P

By "trying to fix it" I assume you're referring to the website? That's only a symptom of the real issue, which is why is Quickflix suddenly uncontactable, usually a sign a business is folding. Is there anyone who can actually front up to their offices in Perth and find out what is going on? It seems to me that Quickflix are continuing to take members' monthly payments when in fact they may not be trading any longer.

T Mac
T Mac

It looks like it working fine today, just sign out each time you visit the site


Joe J

Joe Jasked

Not sure what is going on, Website went down monday/tuesday this week, sent messages via their online help portal (which still seems to be working), but to date only received the automated reply that someone will get back to you, a little worried about payments still coming out of my credit card. Might have to cancel the card to stop that if i don't get a reply.

3 answers
Bearr
Bearr

Yep it looks like they're gone read my review above.

Maria
Maria

Good luck , I’m after 2 years of money but looks like it’s lost .

Elvis S.
Elvis S.

Website is now back up and running but I have cancelled my subscription. Just don't trust them after this episode.


Deanne Mc

Deanne Mcasked

Whats is the go with quick flix. Its like they disappeared of the face off the earth. App on phone wont work cant log in on computer. I received 2 DVDs on Tuesday. Something is odd. How about an email to customers to let us know what is going on.

No answers

Maria

Mariaasked

How about we all go to a current affair , my son is a reporter so easily done

No answers

dan smith

dan smithasked

What has happened to your website? have you gone into liquidation

2 answers
Maria
Maria

Unfortunately looks like it as I been fighting for a refund for 6 months so good luck

dan smith
dan smith

website is back up and running now


Darlene

Darleneasked

Does any one know where Quickflix has gone. I have been trying to cancel my subscription for a few weeks now and including my direct debit. Yesterday I tried to logon to again discuss the cancellation and the website and phone numbers are all disconnected. If they have gone in to administration it would be helpful if they left some kind of message on their website and that all customers affected are advised and ensured that no more funds are going to be fraudulently deducted from customer accounts including mine!

2 answers
Maria
Maria

Hi Darlene
Worst company to deal with , I’m taking it further as I demand my money back as in 2016 I emailed them to unsubscribe but they have continued to deduct payments until only couple months ago . Just disgusting

Deanne Mc
Deanne Mc

was wondering the same although I did receive 2 DVDs on Tuesday


dinosaur

dinosaurasked

Help I got a mb promo for free tv for 1 year for FLIX , after signing up with credit card details ! NOTHING ??!! No home page! No url ! Nothing
This is illegal fraudulent company how do I sign in to the so called fake account and delete my details ! They are fraudulent ! I want to close my account before the steal from me as I will take action ! Help

2 answers
Melinda K
Melinda K

Hi, don't EVER give your details to anybody if it is not a genuine service provider. Quickflix is NOT FLIX. it is Quickflix, so you received a spam, a phishing message.
Nobody gives you anything for nothing. Talk to your credit card company, they can stop any payment. Hope this helps.

Melinda K
Melinda K

Contact your credit card company to stop the payment. You have to lodge a dispute.
https://www.finder.com.au/how-to-reverse-a-credit-card-transaction


Ariane Simon

Ariane Simonasked

Dear Quickflix,

I have been trying to contact your customer service team to which it appears there has been none for a long time now. I send emails and get NO response ever other than the automated response that says someone will get back to me shortly. I have an INACTIVE account, I have not borrowed anything in years and yet I am still being charged $22.99 per month. By my rough calculations I have paid well over $1000 for an inactive account and no borrowings. How do I stop the deduction without going to Fair Trade and the Ombudsman - I am so disappointed and cranky.
When I go into my account it says my last transaction was 2010 - yet you keep taking my money and it clearly states that my account is inactive.

PLEASE CONTACT ME ASAP.

Thank You

Ariane SImon

2 answers
Susie Sc
Susie Sc

After trying and trying to get assistance from Quickflix when streaming stopped working , and getting only dismal (ZERO) results. I had reason to be doubtful of their ability to cancel services without problems. So When I cancelled the Quickflix subscription I also contacted my credit card company and had them block any more deductions! Worked perfectly.

Melinda K
Melinda K

Contact your credit card company to stop the payment. You have to lodge a dispute.
https://www.finder.com.au/how-to-reverse-a-credit-card-transaction


Ace of spades

Ace of spadesasked

When did it change to 19.95 for 2 DVD's? I've been paying 22.95 (which I subscribed to last year) :S

2 answers
Dee
Dee

I asked Quickflix the same question and their response was this:
" We pass the cost savings of having a shortter free trial period onto the customer in a slightly reduced subscription fee."

Yes, you are reading that correctly; Quickflix actually charges customers for a "free trial"!
So if you're paying more, it's because they generously gave you a "free trial".

Ace of spades
Ace of spades

They gave me that answer too ;)


PJL

PJLasked

How do I get to talk with someone at Quickflix about a problem I'm having with their service?

I've sent three emails - four if I count the complaint sent this morning about problems with returned discs not being acknowledged and all I get back is the same basic email which explains the procedure for returning discs.

3 answers
QuickFlix
Quickflix M.QuickFlix

Hi PJL, we've replied to the private message you sent us via Product Review :)

Bec M
Bec M

I private message them on Facebook and always get a reply within an hour or so.

PJL
PJL

Thanks Bec. I'll remember that for next time.


Andi Irvin

Andi Irvinasked

I'm unsure whether to sign up with you as I only want the DVD system and it says I have 42 days fee trial, but I believe you will charge me 19.99Pm, which is not the price for the DVD service. Also, I have 2 quickflix gift cards not one . How does this work please?

1 answer
QuickFlix
Quickflix M.QuickFlix

Hi Andi, if you send us the details of the gift cards you have, we can answer your specific questions :) You can contact us via our Help Centre https://help.quickflix.com.au/hc/en-us/requests/new. Generally, free trials are for a set period of time on a set subscription. Before your free trial rolls over onto a paid subscription, you can change your subscription type here - https://dvd.quickflix.com.au/MyAccount/Subscription.


Vee

Veeasked

How can I speak to an actual person that works at Quickflix to cancel my service? There are one or two points that need discussion and understanding but there is no phone support.

I have been charged for 9 months of service which I essentially did not know about, after accepting a Gift Card and attempting to use it. When I had tried to register it said the transaction could not be complete!

I only realized recently that Quickflix had been charging me for 9 months and feel very let down.

I would like Quickflix to let me know how many movies I have downloaded or rented (none, not a single one)...

I am not interested in a generic email address to solve the problems as I have sent email to the ones I can find on the net and no response.

Seems like a scam of sorts and very un-Australian.

3 answers
QuickFlix
Quickflix M.QuickFlix

Hi Vee,
Sorry to hear that you’re feeling some frustration. I’d like to take a look at this one personally for you. If you could pop an email to drew.beaumont@quickflix.com.au with the email attached to your account, I’ll gladly take a look and we can work towards a solution.

Deancrisapulli
Deancrisapulli

Hi Vee.

This is typical of quickflix. They charged me for a DVD I never received. with so many other options I don't get why anyone would use these cowboys

Vee
Vee

HI Deancrisapulli,

I did eventually manage to get it sorted out. Quickflix refunded some of the money (although not all). This refund was claimed to be out of goodwill and as per advice from Fairtrade rather than any other obligation, legal or moral.

If they were a singular person I guess I would no longer claim they were an idiot, they would only be half an idiot...
I reckon maybe I am meant to be an idiot for thinking that I could make use of a gift card which would be worth something.


rhondadknight

rhondadknightasked

Why do you keep sending me the exact same faulty disc? Three times now, does anybody actually check these discs? I have had ones with huge cracks in them you would have to be blind or smoking something not to see these faults. Also why can't I simply ring quickflix and talk to a real person?

3 answers
QuickFlix
Quickflix M.QuickFlix

We shouldn't be sending faulty discs right back to you. Our QA process works in the sense that we test discs upon arrival that have been reported as faulty, and if it works on our players we will continue to send them. If they don't work, we'll attempt to clean them and test them again and if they fail to play, they are marked as damaged and taken out of rotation.

We no longer offer phone support however you can submit a request on our Help Centre, which is located at https://help.quickflix.com.au.

harry_nguyen
harry_nguyen

This a kind of online service which I never rely on. You got what you paid for. Foxtel is much better service.

rhondadknight
rhondadknight

Harry is right foxtel sounds better.


Arnold Villapando

Arnold Villapandoasked

I'm on 1 free trial, if I would try to fast forward any scene it restarting my tv and goes back to local channel. Please help.

1 answer
QuickFlix
Quickflix M.QuickFlix

Hi Arnold, please email us at memberservices@quickflix.com.au so that our technical support team can assist you further. They'll need to know what device you're using and what movies/TV show you're attempting to watch.


sheree bryon

sheree bryonasked

Why do i keep getting prompted to download the quickflix player before i can watch anything? even though it is already installed!! and the payment has already been taken!

1 answer
QuickFlix
Quickflix M.QuickFlix

Hi Sheree, well at least you have got it all installed anyway! During the installation process, there is a final step where it will bring you up with a box to "Accept protocol request" in this box you will need to tick "Remember my choice" so that it wont continue to prompt you to install it.
I'm not sure if you are using a PC or a Mac, but here is an article from our Help Centre that will show you the steps and how to make it remember you have already installed it: https://help.quickflix.com.au/hc/en-us/articles/204672939--Do-I-have-to-install-the-Quickflix-Player-to-watch-with-Chrome-on-my-PC-
Please let me know if you have any further issues!


Mark

Markasked

How do I unsubscribe from your emails? You have 'Manage your email subscriptions' in the footer this clicks through to your Manage Contact Preferences area where all I see is a bunch of check boxes asking me how I'd like to be contacted?? Part of managing subscriptions is also having the clear ability to unsubscribe from them!! Why does a lot of your marketing seem a bit grey area? A bit fine print, a bit it clearly states (when it obviously doesn't) etc, etc? Here's a tip, make things as easy as possible for the consumer, like a clear Unsubscribe button, like messaging on your so called Free Trial, and it might go some way to reducing negativity towards your brand. Also, how do I close my account? I'm not a paying customer, I just don't want any of my details with you? I imagine there's a Cancel/Delete account button I'm missing somewhere?? You definitively wouldn't be that shady to not offer this function would you?

2 answers
QuickFlix
Quickflix M.QuickFlix

Hi Mark,

We do comply with the privacy laws in place and allow members to unsubscribe both in Accounts & Settings and within the emails that are sent to you. Also, yes we do have an online cancellation process that's very simple to use, no grey area, just a couple of button clicks.

If you wish to unsubscribe from emails in the footer of an email
- Once you click "Manage your email subscriptions and unsubscribe" you will be taken to the Subscription Centre
- Under "Available Publications" it says "To unsubscribe from any publication, just uncheck the box and click the update button below. To subscribe to new publications, just check the appropriate box and click the update button below."
- Uncheck either of the 3 boxes or all of them and click "Update"

If you wish to unsubscribe from emails in your Accounts & Settings once logged in to your account.
- Log in to your Quickflix account with username and password
- Click on the member icon on the top right of the Quickflix website, which will take you straight to your "My Subscription" page.
- On the right you will see a menu, select "Contact Preferences"
- If you do not wish to be contacted by us simply uncheck all of the boxes available there.

If you wish to cancel your subscription online.
- Log in to your Quickflix accont with username and password
- Click on the member icon on the top right of the Quickflix website, which will take you straight to your "My Subscription" page.
- Scroll down to the bottom of the "My Subscription" page where you will see a large blue button that says "Cancel my subscription" which you will need to click.
- Confirm that you would not like our bonus offer and that you wish to cancel. All done.

Hope the above helps.

Mark
Mark

Okay, when I click on "Manage your email subscriptions and unsubscribe" I'm not taken to a Subscription Centre I'm taken to /MyAccount/ContactPreferences where I'm confronted with this:
Manage Contact Preferences
Let us know how’d you’d like to be contacted by ticking the boxes below.
- QUICKFLIX NEWSLETTER
Keep up to date with all the crazy happenings of the entertainment world with Quickflix.
- QUICKFLIX OFFERS AND PROMOTIONS
Get the chance to win prizes and receive discounts with Quickflix.
- QUICKFLIX UPDATES AND RELEASES
Subscribe to receive updates about our service – new features, new apps, new releases and the like!
- QUICKFLIX SMS
Receive SMS from us. If we’re sending a message to your mobile, we’ll make it well worth receiving.
Please note, email notifications about your account will always be sent to you.

If you could let me know where amongst the above it's allowing me to unsubscribe that would be fab.

And under /MyAccount/Subscription there is no large blue button saying 'Cancel my subscription' would this be because I don't have an active subscription (I stated in my original question I'm not a paying customer)? Now, I'm hoping to delete my account I don't have to activate a subscription because that's moving into those shady areas.... All I want is to unsubscribe from your marketing emails and delete my account, something by law you have to offer easily and clearly.


christine05

christine05asked

Why cant my ps3 activate my quickflick account?...have logged on for the first time?

1 answer
QuickFlix
Quickflix M.QuickFlix

Hey christine05, there is no reason that we can highlight! Feel free to pop me an email so I can take a look for you. I'll just need the email address attached to your Quickflix account. Email address is Nathan.Brunning@quickflix.com.au, thanks!


Deancrisapulli

Deancrisapulliasked

Why do you think your rating is so poor ?

1 answer
QuickFlix
Quickflix M.QuickFlix

I think this is a fantastic question.

Our rating on Product Review is poor indeed - A lot of it is valuable feedback though and I'll have to respectfully disagree with an above comment that states we have no code of conduct. We've implemented so many great features because of feedback on here including better free trial communications, better cancellation methods, a more extensive knowledge base for our customers in the form of our Help Centre. Service wise we have been overhauling our major apps and have been in direct contact with Australia Post in regards to postage issues.

Thanks!


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