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QuickFlix

QuickFlix Questions & Answers

3.2 from 1,103 reviews

40 questions from our users

Ruth

Ruthasked

I am going away for the month of March. I will be posting the movies that I have now before I go. Is it a good idea to cancel for the Month of March or receive the movies , watch them and then send back in April?

2 answers
Keith Bennett
Keith Bennett

If you go to Manage Account, you have the option of pausing your subscription for up to a month if needed. I've used in the past myself. I would suggest the best idea would be for you to post the movies and pause your subscription at the same time just before you go away. When you come back, you can get it going again.

Ruth
Ruth

Thank you

David L.

David L.asked

Well Quickflix has done it again. It was up & running there for the last few weeks & now on the Xmas break the website won't activate. Maybe a maintainence problem again, but this is getting ridiculous. Last time I complained I got a months free. This is too unreliable. Should I close account or wait?

3 answers
Keith Bennett
Keith Bennett

I'm thinking of closing my account. But I'd like to ask, how did you complain? I've hardly had a thing sent to me over the last few weeks, and my monthly payment is due again early January. I don't think I've received the service I've been paying for at all.

David L.
David L.

Cancell your card.
Why pay for a service that is unreliable.

KAG
KAG

I complained here and got billing date extended to Feb. https://help.quickflix.com.au/hc/en-us

David L.

David L.asked

Checked webpage & it has got a Maintenance page on the website Is the website down permanently & if not how long will it be under maintenance?
Will we be getting credit for the time down of the website?

4 answers
Babs
Babs

Finally it looks as if they are under maintenance, asking us tobe patient etc . I just hope they get on with it because everyone is getting fed up with not being advised as to what is happening. Will give them a few more days and see what happens.

Cath
Cath

They have been maintaining for over a month ... I want to close account .. with it down I worry I have no access

KAG
KAG

So I had a good whinge to Quickflix re the lack of communication, etc. They have extended my billing date to Feb for the inconvenience. Anyone else receive a similar offer? If not, give it a go.

Mitzi

Mitziasked

Hi, The website still seems to be down and emails to the service are not being responded to and their 08 number not connected. Is there anyone that can tell us if Quickflix has gone out of business? or another business number?

1 answer
KAG
KAG

It seems to be down every Thurs p.m. until Mon a.m., then okay for 2 days, and the cycle continues. Why is it so hard to have simple correspondence with clients?
I hope we all receive an apology and a fruit basket for the angst!

shazbah

shazbahasked

Is Quickflix still operating as I am unable to download website for over a month

5 answers
KAG
KAG

It was okay for a few days, but down again since yesterday. I managed to contact them recently via help centre and they said it's undergoing maintenance. Sigh. Some notice would be professional and courteous...

shazbah
shazbah

Thank you. It would be beneficial to them to at least send notes with discs when dispatched stating when they were going to do maintenance

Cath
Cath

It was back up ... I can't believe it's down again ... the response every week is "site is undergoing maintenance " ... it is very worrying

Charmaine

Charmaineasked

Hi
I've been able to log in to Quickflix since Friday 18 Oct. The message I get is that the site can't be reached and that their servers IP Server address can't be found. This doesn't sound good. There is no other way of contacting them. Is this the same for everyone? Thanks, CB

5 answers
Pink Lotus
Pink Lotus

Its the same for me!

Daniel S.
Daniel S.

me too, but i typed quickflix help in my search and got a page and sent them a message. it goes out like this every so often with no apologies from them :)

Charmaine
Charmaine

Thanks Daniel. Let's hope it comes up again as suddenly as it went down.

Amanda T

Amanda Tasked

I am very frustrated I cannot speak to anyone I have tried to cancel this three months ago you’re still taking money I have not had an active account for nine years I’ve only just recently found out you’ve been taking it for nine years I get a generic email to reply to and I get nothing I’ve sent multiple emails to contact me as this is over $6000 that I am legitimately out of pocket due to a service I have not had nor been contacted about what can I do to get this resolved thanks

3 answers
Daniel S.
Daniel S.

go to the ombudsman or the office of fair trading

Ron
Ron

From what I have read previously, people have had to cancel the card/account they use to pay Quickflix. I have complained to fair trading and all they suggested was to use another service . Quickflix isn’t based in Australia so there is nothing Australian authorities can do.

Dianne R.
Dianne R.

I have been trying to cancel for two years. I do not even live in Australia now and they keep taking the money out if my card

Dan

Danasked

Looks like quickflix website is down again - This time even the help.quickflix.com.au site is down.
For the technically savvy the entire "quickflix.com.au" domain is not registered with DNS. Lets hope its a change of website hosting providers and not the company going bust without notice.

2 answers
Dan
Dan

...and the phone number for Quickflix Limited (1300 138 644) is disconnected...

Lynne
Lynne

I cancelled my subscription months ago and informed my bank not to pay any more funds to them. I suspect they have money problems but to my knowledge they have not made any announcements!! I do know their movies were getting older and older and I suspected trouble long ago what with competing with newer streaming companies. When you cannot contact a company they do not deserve any business!

Jude P

Jude Pasked

Why are you uncontactable???? No phone numbers, website unavailable .... I intend to cancel my debit card on Monday to prevent any more monthly payments being taken out until I know what's going on

7 answers
T Mac
T Mac

sorry Jude I do not know, it looked ok then it died maybe they are trying to fix it, I hope so.

Jude P
Jude P

By "trying to fix it" I assume you're referring to the website? That's only a symptom of the real issue, which is why is Quickflix suddenly uncontactable, usually a sign a business is folding. Is there anyone who can actually front up to their offices in Perth and find out what is going on? It seems to me that Quickflix are continuing to take members' monthly payments when in fact they may not be trading any longer.

T Mac
T Mac

It looks like it working fine today, just sign out each time you visit the site

Joe J

Joe Jasked

Not sure what is going on, Website went down monday/tuesday this week, sent messages via their online help portal (which still seems to be working), but to date only received the automated reply that someone will get back to you, a little worried about payments still coming out of my credit card. Might have to cancel the card to stop that if i don't get a reply.

3 answers
Bearr
Bearr

Yep it looks like they're gone read my review above.

Maria
Maria

Good luck , I’m after 2 years of money but looks like it’s lost .

Elvis S.
Elvis S.

Website is now back up and running but I have cancelled my subscription. Just don't trust them after this episode.

Deanne Mc

Deanne Mcasked

Whats is the go with quick flix. Its like they disappeared of the face off the earth. App on phone wont work cant log in on computer. I received 2 DVDs on Tuesday. Something is odd. How about an email to customers to let us know what is going on.

No answers
Maria

Mariaasked

How about we all go to a current affair , my son is a reporter so easily done

No answers
dan smith

dan smithasked

What has happened to your website? have you gone into liquidation

2 answers
Maria
Maria

Unfortunately looks like it as I been fighting for a refund for 6 months so good luck

dan smith
dan smith

website is back up and running now

Darlene

Darleneasked

Does any one know where Quickflix has gone. I have been trying to cancel my subscription for a few weeks now and including my direct debit. Yesterday I tried to logon to again discuss the cancellation and the website and phone numbers are all disconnected. If they have gone in to administration it would be helpful if they left some kind of message on their website and that all customers affected are advised and ensured that no more funds are going to be fraudulently deducted from customer accounts including mine!

2 answers
Maria
Maria

Hi Darlene
Worst company to deal with , I’m taking it further as I demand my money back as in 2016 I emailed them to unsubscribe but they have continued to deduct payments until only couple months ago . Just disgusting

Deanne Mc
Deanne Mc

was wondering the same although I did receive 2 DVDs on Tuesday

dinosaur

dinosaurasked

Help I got a mb promo for free tv for 1 year for FLIX , after signing up with credit card details ! NOTHING ??!! No home page! No url ! Nothing
This is illegal fraudulent company how do I sign in to the so called fake account and delete my details ! They are fraudulent ! I want to close my account before the steal from me as I will take action ! Help

2 answers
Melinda K
Melinda K

Hi, don't EVER give your details to anybody if it is not a genuine service provider. Quickflix is NOT FLIX. it is Quickflix, so you received a spam, a phishing message.
Nobody gives you anything for nothing. Talk to your credit card company, they can stop any payment. Hope this helps.

Melinda K
Melinda K

Contact your credit card company to stop the payment. You have to lodge a dispute.
https://www.finder.com.au/how-to-reverse-a-credit-card-transaction

Ariane Simon

Ariane Simonasked

Dear Quickflix,

I have been trying to contact your customer service team to which it appears there has been none for a long time now. I send emails and get NO response ever other than the automated response that says someone will get back to me shortly. I have an INACTIVE account, I have not borrowed anything in years and yet I am still being charged $22.99 per month. By my rough calculations I have paid well over $1000 for an inactive account and no borrowings. How do I stop the deduction without going to Fair Trade and the Ombudsman - I am so disappointed and cranky.
When I go into my account it says my last transaction was 2010 - yet you keep taking my money and it clearly states that my account is inactive.

PLEASE CONTACT ME ASAP.

Thank You

Ariane SImon

2 answers
Susie Sc
Susie Sc

After trying and trying to get assistance from Quickflix when streaming stopped working , and getting only dismal (ZERO) results. I had reason to be doubtful of their ability to cancel services without problems. So When I cancelled the Quickflix subscription I also contacted my credit card company and had them block any more deductions! Worked perfectly.

Melinda K
Melinda K

Contact your credit card company to stop the payment. You have to lodge a dispute.
https://www.finder.com.au/how-to-reverse-a-credit-card-transaction

Ace of spades

Ace of spadesasked

When did it change to 19.95 for 2 DVD's? I've been paying 22.95 (which I subscribed to last year) :S

2 answers
Dee
Dee

I asked Quickflix the same question and their response was this:
" We pass the cost savings of having a shortter free trial period onto the customer in a slightly reduced subscription fee."

Yes, you are reading that correctly; Quickflix actually charges customers for a "free trial"!
So if you're paying more, it's because they generously gave you a "free trial".

Ace of spades
Ace of spades

They gave me that answer too ;)

PJL

PJLasked

How do I get to talk with someone at Quickflix about a problem I'm having with their service?

I've sent three emails - four if I count the complaint sent this morning about problems with returned discs not being acknowledged and all I get back is the same basic email which explains the procedure for returning discs.

3 answers
QuickFlix
Quickflix M.QuickFlix

Hi PJL, we've replied to the private message you sent us via Product Review :)

Bec M
Bec M

I private message them on Facebook and always get a reply within an hour or so.

PJL
PJL

Thanks Bec. I'll remember that for next time.

Andi Irvin

Andi Irvinasked

I'm unsure whether to sign up with you as I only want the DVD system and it says I have 42 days fee trial, but I believe you will charge me 19.99Pm, which is not the price for the DVD service. Also, I have 2 quickflix gift cards not one . How does this work please?

1 answer
QuickFlix
Quickflix M.QuickFlix

Hi Andi, if you send us the details of the gift cards you have, we can answer your specific questions :) You can contact us via our Help Centre https://help.quickflix.com.au/hc/en-us/requests/new. Generally, free trials are for a set period of time on a set subscription. Before your free trial rolls over onto a paid subscription, you can change your subscription type here - https://dvd.quickflix.com.au/MyAccount/Subscription.

Vee

Veeasked

How can I speak to an actual person that works at Quickflix to cancel my service? There are one or two points that need discussion and understanding but there is no phone support.

I have been charged for 9 months of service which I essentially did not know about, after accepting a Gift Card and attempting to use it. When I had tried to register it said the transaction could not be complete!

I only realized recently that Quickflix had been charging me for 9 months and feel very let down.

I would like Quickflix to let me know how many movies I have downloaded or rented (none, not a single one)...

I am not interested in a generic email address to solve the problems as I have sent email to the ones I can find on the net and no response.

Seems like a scam of sorts and very un-Australian.

3 answers
QuickFlix
Quickflix M.QuickFlix

Hi Vee,
Sorry to hear that you’re feeling some frustration. I’d like to take a look at this one personally for you. If you could pop an email to drew.beaumont@quickflix.com.au with the email attached to your account, I’ll gladly take a look and we can work towards a solution.

Deancrisapulli
Deancrisapulli

Hi Vee.

This is typical of quickflix. They charged me for a DVD I never received. with so many other options I don't get why anyone would use these cowboys

Vee
Vee

HI Deancrisapulli,

I did eventually manage to get it sorted out. Quickflix refunded some of the money (although not all). This refund was claimed to be out of goodwill and as per advice from Fairtrade rather than any other obligation, legal or moral.

If they were a singular person I guess I would no longer claim they were an idiot, they would only be half an idiot...
I reckon maybe I am meant to be an idiot for thinking that I could make use of a gift card which would be worth something.

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