QuickFlix Questions & Answers

Why do you want to return DVDs to a non-existing company?

Quickfix is no longer in business.. since about September 2021. There should be no more direct debits being deducted from your bank . I am v v disappointed they did not tell their members and just disappeared

You don't need to cancel your subscription, Quickflix does not exist anymore. If you are still charged tell your bank to stop paying.

Quickflix is dead, see my previous comments.

NOTICE OF WINDING UP ORDER AND APPOINTMENT AS LIQUIDATOR/PROVISIONAL LIQUIDATOR - Quickflix: external link 

check the web page its up again and i was able to log in today

It's up now but weeks ago I returned both DVDs that show that I have out and I can't mark the second one 'returned'. And they are still taking out my monthly payment, so I have stopped the payment.

You have to contact your bank and tell them about NOTICE OF WINDING UP ORDER AND APPOINTMENT AS LIQUIDATOR/PROVISIONAL LIQUIDATOR - Quickflix: external link 

I have contacted my bank and their solution is to cancel my debit card which will be very annoying and will effect other direct debits . I am now waiting until mid November to see what happens

I contacted PayPal and received a refund today

I've contacted my bank and have opened a dispute concerning my last payment. I'm waiting to see what happens now. I'd hate to have to cancel my debit card. My question is that if the money continues to be taken from my account, to whom does it go if Quickflix is now defunct?

Because they are out of business. It is too bad that we still pay unless take an action to stop direct debit. But you should.

Which is what I'm trying to do now with my bank.

Don't expect anything from them anymore: see this: external link  Appointment as Liquidator (Court) Company: Quickflix Pty Ltd ACN: 102 459 352 ABN: 62 102 459 352 (active from 14/10/2002) Published: 28/9/2021 Appointment: 23/9/2021 Liquidators: Clifford Stuart Rocke, Jeremy Joseph Nipps

That explains a lot, thank you. Where did you find that information?

Are they not going to make an official statement as to what is happening?

I just googled "Quickflix". Otherwise I would have no idea.

And I've just been charged for another month.

In matters like this, is anyone or company likely to take over the running of QF? What will happen to all the DVD's they have in stock?

I got charged for another month, I have cancelled my automatic payment and trying PayPal to refund the latest payment

How have you cancelled your payment if you can't get onto their website?

I did it through Pay Pal, there is a place to stop automatic payments

Mmm... I've got direct debit from my bank account.

You should be able to cancel it with your bank, I have done it before

Alright, I've tried that and have now opened a dispute through the bank about my last payment.

I've just found an official statement by Quickflix at last.

external link 

Yes, this is true, the website is down, no idea why, unfortunately we cannot do anything about it.

Try to contact them on these addresses: support@qfx.zendesk.com support+id138902@qfx.zendesk.com support+id138891@qfx.zendesk.com

Sorry I have never had this problem therefore not able to respond to your question

Quickflix was issued a Winding Up notice earlier this year, i did find a notice somewhere that I'm sure it said that as of 23 September they can no longer trade...but I can't seem to find it now. I do feel they have been struggling for some time, and have been un-contactable ( I ended up having to write a note and send it with the returned dvds a few months ago). The company was taken over in 2016, when it was having difficulties back then...so not sure if that could be happening again, or it is going into liquidation

The Quickflix help centre at Zendesk.com no longer exists. They say try Quickflix website.

This is too bad. I have been a quickflix subscriber for over ten years. They got screwed on their streaming service years ago but it did not affect their DVD-by-mail service, and they often had titles that were not available on other streaming services. RIP. Charles

I didn’t stream movies and only DVDs. I thought if they are gone completely if the money debited from my account for the two titles I receive will cease or how can I stop them if they are really gone?

Looks like it!

Hi Sally, It looks like they have a security issue at the moment. The message is: "Your connection is not private Attackers might be trying to steal your information from external link  (for example, passwords, messages, or credit cards). Learn more NET::ERR_CERT_DATE_INVALID"

I know it was working yesterday, hopefully it is just a temporary problem. I don't think Quickflix is closing down. Regards, Melinda

Thank you

this is the answer I am getting. Warning: Potential Security Risk Ahead Firefox detected an issue and did not continue to external link . The website is either misconfigured or your computer clock is set to the wrong time.

It’s likely the website’s certificate is expired, which prevents Firefox from connecting securely. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

What can you do about it?

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

this may be the reason as below. Websites prove their identity via certificates, which are valid for a set time period. The certificate for external link  expired on 8/1/2020. Error code: SEC_ERROR_EXPIRED_CERTIFICATE

If you go to Manage Account, you have the option of pausing your subscription for up to a month if needed. I've used in the past myself. I would suggest the best idea would be for you to post the movies and pause your subscription at the same time just before you go away. When you come back, you can get it going again.

Thank you

I'm thinking of closing my account. But I'd like to ask, how did you complain? I've hardly had a thing sent to me over the last few weeks, and my monthly payment is due again early January. I don't think I've received the service I've been paying for at all.

Cancell your card. Why pay for a service that is unreliable.

I complained here and got billing date extended to Feb. external link 

Finally it looks as if they are under maintenance, asking us tobe patient etc . I just hope they get on with it because everyone is getting fed up with not being advised as to what is happening. Will give them a few more days and see what happens.

They have been maintaining for over a month ... I want to close account .. with it down I worry I have no access

So I had a good whinge to Quickflix re the lack of communication, etc. They have extended my billing date to Feb for the inconvenience. Anyone else receive a similar offer? If not, give it a go.

I've been a member for almost 10 years, due to very slow response and never an actual person to talk to, I'm finally pulling out before they go under. I would strongly suggest everyone else do the same. John

It seems to be down every Thurs p.m. until Mon a.m., then okay for 2 days, and the cycle continues. Why is it so hard to have simple correspondence with clients? I hope we all receive an apology and a fruit basket for the angst!

It was okay for a few days, but down again since yesterday. I managed to contact them recently via help centre and they said it's undergoing maintenance. Sigh. Some notice would be professional and courteous...

Thank you. It would be beneficial to them to at least send notes with discs when dispatched stating when they were going to do maintenance

It was back up ... I can't believe it's down again ... the response every week is "site is undergoing maintenance " ... it is very worrying

They should have a live phone number just for these sorts of things. Sending emails take 2 long.. They may get them but what if the company has closed down, who will answer the emails? This is BLOODY DISGRACEFUL.

I'm cancelling my card so they can't get anymore monies out of my account. They can't be bothered to let people on what is going on, so why do business with them.

Will be cancelling my subscription. So sick of their below standard service and DVDs full of holes and scratches. help service doesnt even bother replying to emails. POOR!

Its the same for me!

me too, but i typed quickflix help in my search and got a page and sent them a message. it goes out like this every so often with no apologies from them :)

Thanks Daniel. Let's hope it comes up again as suddenly as it went down.

Good news - the site is back up now.

For me it's been down since Friday 8th November .Even their 1300 telephone number has been disconnected .

go to the ombudsman or the office of fair trading

From what I have read previously, people have had to cancel the card/account they use to pay Quickflix. I have complained to fair trading and all they suggested was to use another service . Quickflix isn’t based in Australia so there is nothing Australian authorities can do.

I have been trying to cancel for two years. I do not even live in Australia now and they keep taking the money out if my card

...and the phone number for Quickflix Limited (1300 138 644) is disconnected...

I cancelled my subscription months ago and informed my bank not to pay any more funds to them. I suspect they have money problems but to my knowledge they have not made any announcements!! I do know their movies were getting older and older and I suspected trouble long ago what with competing with newer streaming companies. When you cannot contact a company they do not deserve any business!

sorry Jude I do not know, it looked ok then it died maybe they are trying to fix it, I hope so.

By "trying to fix it" I assume you're referring to the website? That's only a symptom of the real issue, which is why is Quickflix suddenly uncontactable, usually a sign a business is folding. Is there anyone who can actually front up to their offices in Perth and find out what is going on? It seems to me that Quickflix are continuing to take members' monthly payments when in fact they may not be trading any longer.

It looks like it working fine today, just sign out each time you visit the site

Seems to be going again , Glitch?

Hey Jude, (did you get that? lol). I'm not sure whats going on either , I did cancel subscription and payment via PayPal, Because of similar issues to yours but I must add, they haven't been contactable by phone for years! it's only been email for gosh at least 3 years, then all of a sudden Saturday just gone website is up and running again? I checked my list and yep supposedly 2 more movies coming out to me ? Still no reply from my emails except the automated one, So I have reinstated PayPal, emailed them again (Quickflix) Auto reply only so far. & I'll wait n see what happens. As for office in Perth, I'm in Perth and they don't have an office here it's only where the business is registered, and when I post movies back they go to Sydney NSW (Glebe I think?)! I also read somewhere (online) that they are in receivership not sure how correct that is? I'll try n keep you updated If they send me more movies. Bearr.

Thank you for that info. I've had to cancel my debit card just in case Quickflix has gone down & will check again in a week or so. I'm not sure at this stage if I want to resume my membership, it all seems a bit dicey to me that they haven't contacted subscribers to let us know what's going on.

Yes I haven't been able to log in for two weeks now. Wanted to cancel my sub. Thought it would be fine as the credit card number needs to be updated. No problem they took the money from the out of date card. Finally able to log in this morning. Tried to download my "free" premium movie - can't stream it. No problem Ill watch it on my phone - "app not available in this area". Not sure where to go now. I think they have some serious issues.

Yep it looks like they're gone read my review above.

Good luck , I’m after 2 years of money but looks like it’s lost .

Website is now back up and running but I have cancelled my subscription. Just don't trust them after this episode.