Rinnai Australia Questions & Answers

Hi Chris K,

Thanks for the question, we would recommend contacting our Sales Department to discuss this matter further. They can be reached on 1300 555 545 (option 1).

Thanks, Rinnai Australia

Hi Phil,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Hi Roger W, Thanks for your question. We would suggest contacting your local Reece or Tradelink stores to confirm availability and cost. Thanks Rinnai Australia

I would doubt Rinnai would have parts for something that old but you could always try asking them, if they don't then they may be able to point you in the direction of a second hand parts dealer who can install a later model motor that is suitable for yours.

Hi Wendi G,

Thank you for your question. Due to the age of this unit, we would recommend contacting our Technical Team on 1300 555 545 to obtain advice.

Thanks Rinnai Australia

Hi gcc.outlook,

We have sent a private message to discuss the matter further.

Thanks, Rinnai Australia

Hi Rinnai,

I responded to your private message but have not received further communications from you since then.

gcc.outlook

Hi gcc.outlook,

We apologise for the delay in coming back to you, please refer to your private messages.

Thanks, Rinnai Australia

I wish I could help but I am not from Rinnai also I am not a supplier.

Hi Kristine, thanks for the question, replacement parts can be ordered from any supplier of Rinnai products however there is no extension for the exhaust duct. The maximum extension is 1.8 metres.

Thanks Rinnai Australia

Hi SPN

We have sent a private message to discuss the matter further.

Thanks, Rinnai Australia

Thanks for the review Michael, if the installing plumber has checked the installation has been completed correctly, we recommend booking a service call on 1300 555 545 or through the Rinnai Australia website:

external link 

Tried your number twice and asked for a return call twice...nothing WTH ? This product is installed,installed by highly qualified and experienced guys who have met the strict requirements of the government..it doesn’t work and you have been so slack with your return call.Just how poor are your products if you aren’t returning my calls ?

Thanks for getting back to us Michael, we are sorry to hear you have had issues getting through to our 1st Care department. You can book online at external link  or if you would prefer, you can send us your contact details via private message and we will arrange for someone to call you back

Why not just give me a call on 0419571681 and do the right thing..? Fair trading,ombudsman and a Current Affair comes to mind. By far the worst company I’ve ever dealt with in my life.

Never before have I felt so left out in the cold...this is ridiculous.Bought a new Rinnai heat pump and it’s faulty. I have tried to call you since Thursday night,with both my Refridgeration mechanic and Electrician waiting on instructions.I have called twice on Friday requesting call backs with no calls,my Refridgeration mechanic has tried to call and requested call backs with no calls,just what is going on ? My family are cold,what are you going to do ?

Received a call yesterday with a promise of a call back.Rang this morning and had a guy lie to me concerning a service call...how did I know they lied ? Because I rang the service company,and they denied working on Rinnai heat pumps as they don’t do Refridgeration. What are Rinnai going to do for me the customer ?

I'd like to know this also... Tech came out for a warranty repair, refused to even look at the units any further than searching with a flashlight for dust inside the unit, claimed this need cleaning, and he wouldn't work on it while it was dusty, but that the motor and motor controller were faulty and needed replacement under warranty. Then a few days later they called me demanding payment over the phone. I said send out an invoice once the work is complete if it's not covered. They said they don't do invoices, and that the work was complete and no fault was found. The guy spends 3 minutes playing with the remote and taking pictures of dust and leaves, and they feel that's a $299 service! I point out that in the few minutes they looked, it wasn't possible to diagnose a fault and they didn't actually even look for the fault aside from noting that the fan wasn't working properly themselves, and they said that if the technician said it was dusty ( inside where it can't be cleaned ) then that was all they had to do. BAD COMPANY, CAVEAT EMPTOR, Don't expect them to fulfill their obligations under warranty unless you're willing to take them to court. Oh why? I did ask two different airconditioning companies that question, as well as the Good Guys - Why don't Rinnai honor warranties. They all had the same answer. "Because they are B*stards"... Actually, one used the C-Word and the Good Guys who sold it to us apologized for selling a Rinnai and then said they weren't permitted to use the kind of expletives necessary to describe the company when talking to customers.

Thanks for the question Jim, Rinnai Australia do not manufacture heat beads.