Rinnai Electric Panel Heaters Questions

ron m2y · Electric Panel Heaters

i have a jeph-22dttw the on off switch was faulty so i replace it with new one but still not getting hot staying cold reg ron mol

Rinnai DM 2y

Hi Ron M, we would suggest you contact the retailer if this was a recent purchase for a replacement.

Regards, Rinnai Australia

Shane M.3y · Electric Panel Heaters

Hi there.

I previously asked about a tilt error/beeping with our two Rinnai DEPH22DTW heaters. I was messaged by a Rinnai representative here, who promised to resolve the issue. I was passed on to a Rinnai support email address and was told that the initial representative would make contact with them to alert them to the issue.

Upon emailing them, they claim to have not been looped in and requested the details of the initial representative. I have requested this via messaging on this website but haven't received a response.

Our heaters still do not work; our house is cold, and between chasing people up, providing photos and model numbers and replying to messages it's all getting pretty tedious.

Any chance of resolution?

Rinnai DM 3y

Hi Shane M, We appreciate your patience whilst we processed your claim for replacement of the two affected electric panel heaters. We have had confirmation from the service team that the work order for the dispatch of the replacements has been raised. The work order reference is 317203.

If you have any further questions, please do not hesitate to reach out to our service team on 1300 555 545. Mon - Fri 8am - 5pm.

Regards, Rinnai Australia

Andrew4y · Electric Panel Heaters

I have the Rinnai PEPH22PEW panel heater and just got it out of storage for the winter and when I programme it to switch on at different times of the day it just remains on constantly, it’s only set at 21 degrees and gets super hot, the only way to turn it off is to switch off the main power switch. I got this as a replacement from Good Guys a few years ago after having to return our other Rinnai after it overheated and stopped working. Could anyone please tell me what’s going on with the programme function, this is meant for child’s bedroom and I feel a bit concerned leaving this on overnight now. We’ve never had a problem programming before it’s always switched on and off as it should. Many thanks

Rinnai DM 4y

Hi Andrew,

We would recommend contacting our Technical Help Deesk on 1300 555 545 option 3 and they can run through the programming function with you.

Thanks Rinnai Australia

Andrew 4y

We know how to programme the heater as we have always programmed it every winter, I also checked through the manual to make sure I wasn’t missing anything but since setting it up again for this winter it is not switching off when it should be, it is also extremely hot to touch when it is only set at 21 degrees, at the moment I don’t want to have it on as it’s for our child’s room and we are concerned that there is a problem with it. When I went in his room the other morning when it was only supposed to have been on for half an hour the room was so hot I couldn’t stand it, it’s a very large room and usually take a while to warm up and usually only gets warm not hot. I cannot seem to regulate the temperature whatever I have it on it’s super hot.

Rinnai DM 4y

Hi Andrew It is difficult to diagnose he issue with the heater without inspection. If the heater is within it's 7 year warranty and the problems continue, the heater can be returned to the place of purchase for an exchange.

Thanks Rinnai Australia

David4y · Electric Panel Heaters

GEPH-22EW When turned on it runs for 5 minutes and then shuts off. If I turn it back on it does the same thing. It is impossible to make this heater work for more than 5 minutes and 5 minutes is nowhere near long enough to heat a room. Don't give me the flippant 7 years warranty with proof of purchase reply, nobody keeps receipts for longer than required by the Tax Office, these heaters are all manufactured with cheapest available components and always breakdown within your fantasy 7-years warranty period. Your records will show when a particular serial number was sold so you know when they've been used for less than 7-years. Honour your warranties and stop being so contemptuous towards your customers

Rinnai DM 4y

Hi David, We would recommend keeping the receipt for any item for the full length of the warranty period. While we can ascertain when a unit is manufactured, the heater may spend time in storage before being sold. As the warranty begins from the date of purchase, the receipt can provide a more specific date.

We have sent you a private messsage for more details regarding your unit so we can arrange a replacement.

Thanks Rinnai Australia

Onur U. 3y

Hi I have the same problem and don't have the recipe anymore. Is that meaning, I should throw the heater away? This is not acceptable

Rinnai DM 3y

Hi Onur U,

You can approach your place of purchase to enquire if they can reproduce a copy of the receipt.

Regards, Rinnai Australia

Meg H.4y · Electric Panel Heaters

Hi, My heater has become increasingly more noisy and has just become very hot to touch. I have had it for just over 12 months and it has always been safe to touch until a couple of days ago when it became unbearable to touch. Any ideas?

Rinnai DM 4y

Hi Meg, Thanks for the question. There could be a number of issues that could be causing this. Ensure the heater is being used without a power board. The Electric panel heater range has a 7 year replacement warranty so if the issue continues, you can return to the store of purchase for a replacement.

Thannks Rinnai Australia

Shane H.5y · Electric Panel Heaters

Hello my heater comes up with a EO code when you turn it on And it doesn’t start up what does this code mean and how can I erase it thank you shane

Rinnai DM 5y

Hi Shane H, You can try unplugging the heater for 4-5 minutes and then plugging it back in to reset. If this does not work, the unit has a 7 year replacement warranty and can be returned to the place of purchase for a new unit.

Thanks Rinnai Australia

Lee E.5y · Electric Panel Heaters

I have a 2200W panel heater (REPH - 22DTW) that’s only used occasionally but recently it cuts out after only being on for a few minutes, the control pad is blank and unresponsive for another few minutes till it beeps back to life in standby mode. Would like to get it fixed as I have 5 other heaters the same and had no issues

Rinnai DM 5y

Hi Lee E, Thanks for your question. This heater has a 7 year parts warranty from date of purchase. If the product fails within this 7 year period, return it to the supplier with proof of purchase for repair or replacement.

Thanks Rinnai Australia

Phil Planten6y · Electric Panel Heaters JEPH-22DTW (2200W Delay Timer)

Is the reason this model is no longer available , because of the red faulty isolating switch

Rinnai DM 6y

Hi Phil Planten,

We have sent a private message to discuss the matter further.

Thanks, Rinnai Australia

Filipe D.6y · Electric Panel Heaters

My rinnai electrical mobile heater is on it seems ok but it does not provide hot heating. Many thaks.

Rinnai DM 6y

Hi Filipe, thanks for the question. The electric panel heater has a 7 year replacement warranty. If your unit is failing to heat, it can be returned to your place of purchase for a replacement unit.

Thanks Rinnai Australia

Doug6y · Electric Panel Heaters

2200w panel heater power plug hot after 24hrs of continual use

Rinnai DM 6y

Hi Doug, Thank you for the question. As long as it is not on an extension cord ,the cord that the unit comes with is rated 2400 watts or 10 amps. When drawing almost maximum power for continual periods of time there there is going to be residual heat transference.

If you have any further questions, please don't hesitate to contact us. Thanks Rinnai Australia

Harry6y · Electric Panel Heaters EPH22MW (2200W Manual)

why does my heater beep

Rinnai DM 6y

Hi Harry, Thanks for reaching out. You may like to contact our Technical Department on 1300 555 545 (option 3), or alternatively if the heater is faulty and still falls within it's 7 year warranty period you can return the heater to the store of purchase with your receipt for a replacement.

Thanks, Rinnai Australia

Sunil kumar6y · Electric Panel Heaters

Hi, my heater beeps and stops by itself before it heats the room? Seems to be faulty. How can I make it work properly?

Rinnai DM 6y

Hi Sunil kumar

There is a 7 year replacement warranty on the heater if you believe the unit is faulty. Our technical team may be able to help with instructions on the unit on 1300 555 545 option 3.

Thanks Rinnai Australia

Jess D6y · Electric Panel Heaters

Hi, My electric panel heater appears to be faulty, it beeps randomly for a tilt warning. I no longer have proof of purchase, would the Harvey Norman store where I purchased it still exchange under 7 year warranty?

Rinnai DM 6y

Thanks for the question Jess D, We would suggest returning the heater back to the place of purchase as they may have a record of your receipt and providing the heater is within the 7 year warranty period, this will be replaced under warranty.

Thanks, Rinnai Australia

Diane6y · Electric Panel Heaters EPH22MW (2200W Manual)

I used the link that you provided for a previous customer (above) but could not find the manual for a Rinnai 22. Could you either clarify where I can down load that or send it to my email address? My e-mail is [email removed] Thank you!

Rinnai DM 6y

Hi Diane,

We have sent a private message to discuss the matter further.

Thanks, Rinnai Australia

Angry customer7y · Electric Panel Heaters

I have a deph22dtw model and I cant use it anymore because when I turn it on, it randomly keeps beeping (tilt warning). It is so annoying. This is already a replacement as the first one was extremely noisy.

Rinnai DM 7y

Hi Angry customer, Thanks for getting in touch, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3) or alternatively by emailing technical@rinnai.com.au.

Thanks, Rinnai Australia

Jason7y · Electric Panel Heaters EPH22MW (2200W Manual)

Hi guys I’ve got a rinnai 2200w geph22pew and it all lights up but no heat can you shed a light on what’s the problem ie thermostat ect

Rinnai DM 7y

Thanks for the question Jason, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks, Rinnai Australia

Christie7y · Electric Panel Heaters JEPH-15DTW (1500W Delay Timer)

DEPH15DTW

Brand new heater, the tilt warning alarm keeps going off without any movement or even touching of the unit. Any suggestions on why or how to fix this? It is in my baby's room and the alarm will go off in the middle of the night for no reason.

radicaltt 7y

Hi Christie

I have no idea why the alarm goes off. I’d suggest you contact the vendor and/ or return the unit as its new.

Cheers

Trev 7y

Either the cut out ball is stuck or that circuit switch has failed, only thing I can suggest is remove it from the wall and shake it around turn it upside down and retry it back on the wall. Or buy a better heater like a noriot heater.

Rinnai DM 7y

Thank you for the review Christie. Please return your panel heater to the place of purchase for either an exchange or a full refund.

wano8y · Electric Panel Heaters JEPH-15DTW (1500W Delay Timer)

you do not seem to be able to answer the question how much does the 1500 watt panel heater cost to run per hour?

radicaltt 8y

Because I don’t know, it just does the job by heating up the room all day all night...

Rinnai DM 8y

Thanks for the question Wano, there are too many variables to be able to answer this question for you. It will depend on the initial temperature of the room, size of the area to be heated and the costs charged by your electricity company.

Trev 7y

Going off Nobo heaters set to 21deg back 8 years ago it was 31c per hour, with the high cost of power today I would say around 45-55c per hour on a 1500w panel.

Belinda B8y · Electric Panel Heaters EPH15MW (1500W Manual)

Just wondering about the running costs for the 1500 watt panel heater please?

Hooarr 6y

Should be 1.5 kw per hour then depending how much you pay per Kw so could be 28 cents approx

Rinnai DM 6y

Thank you for the question Belinda B,

As a guide, the 1500 watt panel heater will use 1.5Kw per hour on a high setting. This usage can then be calculated against your Energy Retailer's tariff rate.

Thanks, Rinnai Australia.