Roborock S50 (2nd gen) Questions & Answers

Hi Rajesh, I would love to know more about your Roborock S50 technical issues. Kindly email us at customerservice@roborockstore.com.au with the subject line S50 Concern: VAC order number and I would be more than ecstatic to assist you personally with your concern.

Hoping to hear from you soon :)

I've noticed that it vacuums the bottom shelf of the TV unit which would be around 2cm off the ground but then when it hits a 2cm bump it can get stuck, for instance our Rocking chair, where it's not a surface but just an instant bump. That's the only time it gets stuck though.

Are the filters blocked?

You may need to replace the water filters, also are you using any cleaning solution with the water as this can cause them too block also.

How can you not vacuum in a rental? Maybe just leaf blow!.. Lol sorry mate I haven't tried it on soft wooden floors in all seriousness.

I had the same at the beginning so I don’t use the mop anymore. I bought this as it had great reviews and am happy with the job it does vacuuming that I happy to mop by hand after. I’m not sure how big an area you are doing all at once . Maybe try reducing the size down and see how you go as it’s a little pad.

No I have had my vacuum for a year now that hasn’t happened only once it got confused and lost the map after an update to firmware. After I reset everything to default and started again I’ve had no issues. That was roughly 3 months ago

Haven't had this issue either bud

This was determined as a faulty unit. I had it sent back and they sent me a new unit. Since then it has been great, touch wood. Thanks all for your answers which confirms it is not usual and mine was a dud.

H I live in a single storey house. I block off carpeted zones when I am mopping by dragging a line/square across the area on the map that I don't want mopping. You can not mop and hoover over carpets, I doubt you will find anything that can do that, other than a human. On the whole I am very happy with Xiaomi and would consider buying two to solve the problem of two floors.

It should work perfectly.

does it at the same time. the mop is not a deep clean, but its good enough to get rid of footprints or light mud on a daily basis during wet season. They do say you should stop the vacuum every 30 mins and pull the mop off and rinse it and fill up the water and place it back on - really easy to do actually.

Not sure because my timber floors have no rugs on, I know I have just zoned rooms with carpet off when it has been mopping. But not sure if you have a rug in the middle of the room. My suspicion is that it will end up mopping the rug (not too much of a problem because the mop is basically an microfibre cloth that the vacuum pulls, so mopping your rug isn't going to put a lot of water into the rug anyway). I will try figure it out for you.

We have timber floors with no rugs, but, we had a rug for a week (borrowed) and the robot went over it without a problem. When you select the mopping function you have to "specify" the area you want mopped. (So you would obviously not select the area with the rug) When you "mop the floor", maybe just take the rugs off the floor first...

Thanks for the replies. The rug is big and under a coffee table and chairs so not very movable

If it’s a large rug try folding it back and use legs of table to hold down as long as it doesn’t crease the rug you should find the machine will bump into it but not go on to.

yeah i think it will just run over the rug with the mop - not really ideal.

Yes you can, what you would do is just let it refresh the map each time it goes for an operation rather than saving it. So you'd lose the ability to say to it to go to a certain place, which means it would just clean everything because you'd have no off limits zones set, although you'd have the same problem with any smart vacuum

I paid $539 on eBay for mine and didn't get an extended warranty. external link 

I've got 6 of them for various houses and have never had a problem some are now over a year and a bit old. For the low price you're better repairing them than having a warranty. Parts are cheap and the construction is simple for the engine etc.

Use google translate. You have a setting that allows you to save the map. For now it can remember only one floor and if you move it to another floor it will have to redo the map. Map saving is for now only in Beta mode, most likely it will be able to save many floors in the next months.

Change the language in settings. Although this could be the problem with buying an overseas modem.

No

yes it senses when it comes to stairs. it wont fall down the stairs. All you need to do is place it on the floor anywhere and it will remap the layout of the floor. We use it on a split level house. The charger unit is downstairs and it will always go back to dock. When its on a floor without the charger it cleans everywhere and then just places itself on pause and says I cant find the charger and will sit until you carry it downstairs.

Thanks Peter. We’ve bought it and it does exactly as you’ve described. Cheers.

1. You use Mi Home app to control it. It is available on both ios & android. Use Singapore Server to access all features. If you have a Xiaomi Gateway and need to use China Mainland, you won't be able to access vacuum and will have to switch servers to access features. Timer still works in this case, so you can set the vacuum up with Singapore server, put it on a timer to run, and switch back to China server to use Gateway. 2. You can refuse access for anything you don't think necessary. Pretty sure most permissions aren't necessary, but I can't remember what I was asked for. If you don't need to access it while away from home, you should be able block it's access to internet using your modem/router.

Thanks Kate, this is a great help. I am in Australia and being a Chinese made product, the comments about accessing files was what confused me about the product. I have been looking at the "2nd Gen Australian Version" of the product so I'm sure it's been configured for Australian use. Thanks again!

Jan, do note the product uploads your GPS coordinates and maps of your house to their Chinese servers.

Hi, Would it be better to buy an Australian version Xiaomi or is the International version still better?

I run the app on my Apple iPhone with no problems. I have the Australian version and it has never asked to access my photos, files or contacts. I was a bit surprised that it requested to connect to the Singapore server as the default for Australia (I think perhaps because it was the closest server), however, it works rather well with no issues.

Got the Australian version, no issues just use the Singapore or the US servers. Being a Chinese product I'm sure the corrupt Chinese government has a laser map of your house, but I'm sure they could pull that information from something like core logic if they wanted it anyway. No issues on IOS and Android, have used both. (I have 6 for various properties and each place uses different operating systems).

I've been burnt before (Android Enjoyed/Camerasky) so I opted for pickup from GEARBITE on ebay external link  to make sure they really had Australian stock. That's Gearbite not Gearbest! I went to their warehouse in Melbourne's east and saw their workshop repairing various xiaomi goods. I'd use them again and would trust them to reliably ship. I was there when Australia post filled their entire van - they are moving a lot of stock. A friend recently got his xiaomi roborock from them in a couple days.

EBay that thing. They have pretty good prices and just choose a seller who has a lot of reviews and has been around for a while. They would be cheap to repair if they break (not that I've had one of the 6 I own break yet) and it's been over a year.

I wouldnt buy a Roborock from anyone online, i've been scammed with the Roborock i purchased as it has a known fault rendering it useless. With no way to get a refund, and Roborock not wanting to know about the problem i've paid $500 and got nothing to show for it.

So unless there's a physical store you can walk back in to when you find the Roborock doesnt work, i wouldnt buy one. There's a reason Xiaomi which is a billion dollar company wont setup proper stores in Australia and be held accountable.

Yes you can. I run 2 in one house. What you do is add the vacuums to different rooms of the same house in the app (called one room ground and one room floor 1 for example) . It will give you different maps of each floor, and both vacuums will show up in the same house in settings. The app is a bit fiddly, but once you're started they should be easy to fiddle around with.