Rufus & Coco Wee & Stain Away Questions & Answers

Hi Ash, We are happy to hear from you. Ingredients for our Wee & Stain Away are natural bio-enzymatic solution that breaks down the uric acid and faecal matter to neutralise the odour and get rid of the stains. The enzyme system helps breakdown the organic component of the stain and releases it from the underlying fabric.

Note: This product DOES NOT contain alcohol. But test it first with a very little amount on the paw to check if there will be a reaction.

Hi Sue, Thanks for getting in touch with us about our Wee Away product. Yes, use some paper towel initially to soak up the excess urine, then saturate the patch of urinated area in the Wee Away. Please leave to dry thoroughly so the Wee Away could break down the crystals in the uric acid.

Repeat this step about every day for just under one week. After the final application, put some water on the area and soaked up the excess with some paper towel.

If the mark visible without the blue light Sue it might otherwise be advisable to shampoo your beddings after your final application of Wee Away.

Warm Regards,

Customer Service

Hi Judy, Rufus & Coco Wee Away is a professionally formulated odor and stain remover, perfect for carpets. It contains naturally derived enzymes and a fresh scent to neutralise odor, deodorise and remove urine, faeces and vomit stains (even old stains!) without harsh chemicals.

To ensure that you're using it correctly please follow the simple directions below:

Turn the nozzle to stream and saturate the entire soiled area, particularly the edges of the stain. Allow to air dry. Repeat as needed. After the final application has dried, rinse sparingly with water and blot dry with a paper towel, working from outside to centre. No scrubbing required!

Kind regards,

Rufus & Coco

Hi Jay,

Absolutely! Spraying Wee Away across the full surface would definitely help with the odour. Spray the surface, leave it on to work for a couple of hours, and then wipe down with water.

Love, Rufus & Coco

Hi Jas, Thank you for getting in touch with us! Rufus & Coco Wee Away is a professionally formulated odour and stain remover for urine, vomit - and faeces! Firstly, remove the excess waste with paper towels. Now, turn the nozzle to stream to saturate the entire soiled area, particularly the edges of the stain. Allow to air dry. Repeat as needed. After the final application has dried, rinse sparingly with water and blot dry with a paper towel, working from outside to centre. No scrubbing is required!

Please note, do not shampoo the carpet until after you have cleaned the area with Wee Away, and don't dilute.

We hope you find that this works pawfectly!

On hard services you should be able to clean pet accidents easily as they won’t soak up the pee like carpet. Just use water soap and vinegar. Don’t waste your money on this.

I certainly wouldn't waste such a valuable product on tiles and hard surfaces. For my tiles, I use bleach or disinfectant in very hot water. Wee Away is wonderful for use on carpets. That is what I use it for. It is amazing.

Hi Holly, Thank you for getting in touch with us! :) Wee Away has been used on a wide variety of surfaces - from fabric, upholstery, mattresses, carpets to lino, tiles, cement, even in a car to get rid of spilled coffee! As it helps with any organic stain / odour. However, we do suggest doing a patch test first in case your surface has a different treatment.

Wee Away doesn't contain latex or coconut; it contains water and a natural enzyme that breaks down the urine crystal which causes staining and odour.

Kind regards,

The Team @ Rufus & Coco

Hi Tori! Thank you so much for sending us your questions. Wee Away is an odour and stain remover, and the active ingredient is an all natural bio-enzymatic technology that works to breakdown the urine crystals that cause staining and odour. Wee Away isn't exclusively designed to prevent your pet from re-offending. For dogs, by breaking down the urine crystals, it removes the pheromones from the area. Pheromones are found in the dogs urine and are an attractant which triggers the dog to mark their territory in the same place. However, reoffending in cats is more closely linked to behavioural causes. So in this case, removing the pheromone from the area does not have the same effect on cats as it does for dogs.Our Pee Here product also works by using attractant pheromones, so it wont be as effective for cats as it is for dogs.

Toilet training young pets does require a lot of time, patience and consistency. Our suggestion would be to make sure your tray is placed in an accessible area for your kittens to find and make sure that it stays in the same place so that they learn where to go. However, when little accidents do occur, Wee Away can certainly be used to help you clean up the mess.

I hope this is helpful and if you have any further questions please don't hesitate to ask :)

Love, The Team @ Rufus & Coco

it should it works for my toy poodle

Hi there! Thank you for your question :) Although Wee Away is a professionally formulated odour and stain remover and is suitable for use on carpets and other surfaces, I would not suggest spraying it into your heating ducts without checking with the manufacturer first to determine whether or not it is safe to do so.

I hope this is helpful and if there is anything else we can do to help you, please let us know.

The Rufus & Coco Team

some couches it dose stain i put on a cloth and sit it on couch

Hope this helps

Hi Samantha, Wee Away does work on couches. It is best to always test a small area for colour fastness first as different fabric can react differently. If you have any other questions please let us know or give our office a call, we are always happy to help!

Love the Rufus & Coco team

Yes works for all age dogs

Hi Michelle, Yes! Wee Away works for dogs and cats of all ages. It will remove the urine, faeces or vomit stains. It makes clean up easy! If you have any more questions please let us know or give us a call and we can help you out - 1300 851 422

Love,

The Rufus & Coco Team

Yes works perfectly on dried urine.

Hi Dee,

Yes Wee Away certainly does! Just follow the instructions on the back of the bottle, and give the area a good spray. Wee Away will remove even the old stains!

Let us know how you go!

- The Rufus & Coco Team

i have treated my carpet near my bathroom with wee away and also used rufus & coco Pee here on his nappys in the bathroom I know have no problem he goes in the bathroom every time

I'd probably just wait until floor drys.

Hi Tiff, It is best to wait until the floor is dry to get your kitten back in - just so that they don't notice where you have cleaned up the accident and go back to the same spot. If you have any other questions please let us know!

Thanks - The Rufus & Coco Team

She is still having accidents, she will be fine for a few days then under the bed. What do I do???

Hi George, What a great question! Rufus& Coco Wee Away can be used on mattresses in a similar way that you would apply the product to carpet. Firstly, remove any excess urine or faeces from the mattress - soak up as much of the urine as possible with some paper towels.

Then spray Wee Away onto the soiled area including the edges of the mark or stain so that the area is saturated (always test the product in a small area in case of colourfastness).

Allow this application to air-dry thoroughly. You may need to repeat the process if you are trying to remove a stain or the urine saturation was quite a lot.

Once you have finished your final application and it has dried, dab the area lightly with water to remove any excess Wee Away.

We have had some great feedback of parents who use our Wee Away product for their children who wet the bed!

Let us know how you go!

- The Rufus & Coco Team

Hi Zm4, Rufus & Coco Wee Away certainly does work on poo smells, it will work to neutralise the odour plus remove any stains that may be left behind. Make sure you clean up the mess completely or as best you can, saturate the area where the faeces was or where the smell remains and then allow to air dry. Always make sure to check for colourfastness in a discreet spot first. Repeat as needed until the smell as gone. Once the smell has disappeared, rinse the area with water and a paper towel to remove the excess residue.

Thank you for asking about our award winning Wee Away, let us know how you go!

Love,

The Rufus & Coco Team

Hi Crystal, Rufus & Coco Wee Away is 100% natural, made from natural enzymes that help to break down the uric acid crystals to prevent the animal from re-soiling in the same spot; it also helps to remove staining. So, being natural it is completely fine to use on kids play areas and toys.

However, I am wondering if you are trying to prevent your dog from chewing the kids toys? If so, Chew Stopper which contains the world’s most bitter ingredient is a better solution external link 

If your pet has weed on the kids toys, we recommend that you give all of the toys a good wash with disinfectant in the sink or washing machine to sanitise them as kids tend to put toys in their mouth etc. It is worth considering that your pet may be a little jealous of the attention that the kid/s are getting resulting in your pet urinating in the area that the kids are playing, if you try to separate play with kids play this may help prevent this behaviour in the future.

Love

The Rufus & Coco Team

Assuming you have absorbed as much of the cat urine with paper or fabric towelling, I advise really drenching the spot with Wee Away. You didn't say what type of flooring the urine was found on. Wooden and lino should be a breeze, carpet is another matter, especially if there is underfelt...urine will leak into the underfelt. Retreat the area. Also, the cat may be spraying elsewhere if there is still a smell detectable. I have used WeeAway for years now, having tried others, this is the best product on the market for animal accidents around the home. Have you tried contacting the Rufus & Coco website - they are very helpful with all their products. Good Luck!