Saeco Via Venezia RI9367/01 Questions & Answers

How many volts does it draw

Hi Carmela, We are sorry to hear about the difficulties you’ve experienced with your Saeco Coffee Machine. If you could call us on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST, we’d love to see how we can help you further.

Kind regards, The Philips Australia Team

I’ve now parted with mine (loved the machine and still miss it) but think the tamper is a standard size. You can always measure with a ruler before ordering a new one.

Hi, thanks for leaving your question. A tamper is not included with the coffee machine, but you can get in touch with our Care representatives to find the right sized tamper for your Saeco Via Venezia. You can reach them at 1-800-933-7876​, Monday - Friday 8:00 AM - 8:00 PM EST​ (Excluding Major Holidays​)

We look forward to hearing from you.

Have you descaled the machine? If you haven’t that could work and also soaking the portafilter in warm water and vinegar. Good luck

Yes, I would agree with descaling, also make sure the grind size is right

Hi there, Christine. Thanks for reaching out. We're sorry to hear that your Saeco coffee machine has been performing as it should, and we'd like to help out. Similar to the answers above, we'd recommend descaling the device, as not doing so can lead to a variety of issues, such as weaker steam production. As for the device dripping, several solution can be tried. You could check whether a different grind size could help out, as well as cleaning the filter, reducing the amount of coffee in the filter holder or, if the coffee is pressed in the filter holder, giving a ground coffee a good shake. We hope this helps, but you can always reach out if there are any further questions. You can do so via Facebook and/or Twitter (@PhilipsCare). Alternatively, you can contact our support team by phone on: 1300 363 391.

Kind regards, The Philips Australia Team

Hello there, Liesbeth, thank you for bringing this to our attention. We regret to hear that your coffee machine seems to have developed a fault. Please feel free to contact us on social media.We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). One of our colleagues will be happy to look into this further and advise on the repair processes.

Kind Regards The Philips Australia Team

With the help of several "how to repair" movies on you tube and spare parts I succeeded in repairing my coffee machine myself. Something the service centre of Philips didn't do. So enjoy again my Saeco made espresso

Hi Marina, thank you for your message. It does sound like this is some wear-and-tear that has occurred over the years. If you'd like to explore the options to repair the device, we could recommend reaching out to our team on 1300 363 391 (AU) or on 0800 658 224 (NZ). We hope you'll be able to find a solution this way! :) Hope you'll soon again have the convenience of a delicious cup of coffee with just one press of a button.

Kind regards, The Philips Australia Team

Thanks. Will do

Hi Janet, thank you for your question. It's super to hear you've been using your Via Venezia for 13 years already! But definitely a pity that there have been some reoccurring issues. We find it hard to put the finger on the cause of the issue, without having seen the machine itself. Therefore, we recommend reaching out to us by phone to discuss it more in-depth and possibly book another repair. In the meantime, we'd like to point out that a good cleaning session of the machine, especially descaling, can work wonders. You can reach us at 1300 363 391. Thanks in advance, we hope to hear from you soon.

Kind regards,

The Philips Australia Team

Good Morning Let me just say firstly that I am not a technician so all that I know about the unit has been learned through experience. It does sound as if there is an internal problem in the Porta-filter - it has a small internal spring which opens the "valve" to allow water through the coffee grounds once pressure is applied.

If you haven't already done so, search the web (I use Google) for videos showing repairs to your machine's Porta-filter, and, if you feel adventurous you may be able to attempt your own repairs. All of the parts are available on-line (again a simple Google search) including exploded views of your machine and it's components. You can also purchase a new Porta-filter, which is considerably lighter than the one supplied with the new machine. (But costs heavier, around $100).

Hope this helps

Cheers

Thanks for the update. I have 2 identical pressurized 53mm porta filters and both stopped working. So I cut one ring off the spring from one portafilter and now it works fine. Not sure why they both wouldn't work. Machine is 2 years old and we make 2 lattes a day for almost 4 years. I do clean the machine daily, use spring water and descale once a quarter...I bought a new delonghi just in case...need to have latte daily.

Hi there. Thank you for your question. It sounds like you managed to get it working again, but please know you can always reach out to our official support channels in case you need any help. You can find us on Facebook, Twitter (@PhilipsCare) or through any of the options mentioned on our contact page: external link  (NZ) or external link  (AU). Kind regards, The Philips Australia Team.

Hey Michael, Thanks for getting in touch with us about this. We can definitely see this is a troubling moment, as the morning coffee is not to be underestimated. We'd like to advise to get in touch with us on 1300 363 391 (AU) or on 0800 658 224 (NZ) to discuss the options that are available from here on out. If you're located elsewhere, please find us through external link .

We hope this can be sorted out soon. :)

Kind regards,

The Philips Australia Team

Hi there. Thanks for your question. Not sure if this answers it, but the material used on the Via Venezia machine itself is stainless steel. For more information, please have a look at the brochure: external link . If this doesn't provide you with the answers you're looking for, we encourage you to get in contact with our specialists. You can contact them on: 1300 363 391 (AU) or 0800 658 224 (NZ).

Kind regards,

The Philips Australia Team

Hello CW9 - thank you for your interest. The problem you have described is the one which prompted my original comments on the Product Review site. The Saeco response, by phone and unfortunately undocumented, was that they would extend my warranty and repair the problem at their cost. The machine was, at that time, just over three years old. The same problem was repaired by the local authorized Saeco repairer at Saeco's cost when the unit was about 18 months old.

After contacting Saeco (as requested by them) and being told that the problem would be repaired under extended warranty, I was given the runaround by Saeco to the extent that I decided, in the end, that Saeco were not going to honour their arrangements and to have the unit repaired at my own cost ($85).

I believe that a machine that is less than 4 years old should not have undergone the same repairs twice and that Saeco should take responsibility for the repairs under the current Australian warranty legislation. I expect that the problem will recur in the next twelve to eighteen months and I will decide then whether to repair the unit again or to acquire another machine - obviously not Saeco.

Wish I could be more helpful but I would suggest that you take your unit to your local authorized Saeco repairer for repair and save yourself the trouble I had in attempting to have Saeco back their machine up.

Regards

Fernyglen

Hi there, thanks for reaching out and for bringing this to our attention. We regret hearing you've been experiencing some issues with your Saeco. Of course, that's not supposed to happen, so we'd like to get you in touch with our product specialists, as they will be able to help out. You can reach them via 1300 363 391 (AU) or 0800 658 224 (NZ). We hope the matter will be resolved shortly!

Kind regards,

The Philips Australia Team

Mine does this also. I'm not sure why but it doesn't seem to affect the coffee that it makes. I just keep on using it

Hi, I never had this problem, but, from reviews from people that had issues like your.... the machine may need to be decal, check to make sure that you tighten all the screws and knobs. Also make sure that all parts are all there...check if the valve seal is not broken or needs to be replace this can cause to leak..I hope this will help you to solve your issue fast. Carmela

Hi there Jon, thanks for your question. We'd like to see how we can be of assistance, however, we're not entirely sure reading this question how to resolve this but our colleagues would love to assist you with this via phone. If you're from New Zealand you can reach them at 0800 658 224 and if you're from Australia you will be able to reach them at 1300 363 391. Hope they'll be able to assist you!

Kind regards,

The Philips Australia Team

I would get an estimate, and then decide to repair or replace

Hi there, thanks for asking. We advise you to contact a Segafredo service centre near you: external link 

Kind regards,

The Philips Australia Team

Thanks for the responses. Someone told me about the reset button. I tried that and it worked!

Hi there, thanks for getting in touch with us. When the coffee doesn't come out hot enough it often helps to descale the machine. If you feel that the temperature of your coffee is still too low, please feel free to contact our support team on 1300 363 391 if you are in Australia.

Kind regards,

The Saeco Australia Team

Hello Carmela,

The ViaVenezia only works with pre-ground coffee. For the best espresso quality, we would recommend a fine grind.

Enjoy! :)

Kind regards,

The Philips Australia Team

Hi Carmela, if you just made your coffee, wait a few seconds after dispensing. Then remove the filter holder and dispose of the used pod. Note for cleaning: keep the filter of the “Crema" filter holder clean by removing it from its seat and washing with drinking water. you can find out more about that in the manual on page 17: external link  If you want some personal advise, please call us on (AU) 1300 363 391 or (NZ) 0800 658 224. Thanks!

Kind regards,

The Philips Australia Team

Hi Liz, we think it's best that you reach out to us directly so we can help you in person. Could you please call us via (AU) 1300 363 391 or (NZ) 0800 658 224? Thank you!

Kind regards,

The Philips Australia Team