Sunbeam Cafe Espresso EM3600 Questions & Answers

Hi, it can only be used after the unit has warmed up, and it starts off a little slow. Could that be it? I let the steam get going strongly first, then turn it down, insert in the milk and turn it back up.

Or, if nothing comes out at all, it is blocked. Stand it in a glass of warm water for a couple of hours and then poke with the little tool, if you have it, or a needle or something

Thankyou Kristen ! Yes turns out the wand just needed some time to heat up , have a beautiful day : )

Then start saving for a Breville Barista Express, and when you get it, set the internal burr to 4 ;)

Hi Cynthia, Try this link:

external link 

I replaced my seals and group head by ordering the parts online. It still leaked though. I think a thorough cleaning of the baskets also needs doing using a proprietary cleaning tablet, or they get a bit blocked. Recently I abandoned the Sunbeam, really reluctantly; it was such a faithful machine and I had grown to accept her faults, leaks and all. I bought a Breville for about $300 and am AMAZED by the quality. Every component reeks quality. You will not look back ;)

https://www.productreview.com.au/listings/breville-bes810

You could check that there are no coffee grounds caught inside the rim, stopping the head from fitting properly

I have the same issue with mine, and tried the same two fixes. I carefully wipe all the coffee grounds away from the edges as well. Would be interested to find the solution, as it’s otherwise a great little machine.

You will need the specific handle for this machine. Go to external link  to locate a service agent or you can Google the model number online to find an online retailer.

Cheers.

Thank you.

I wonder if it is losing pressure? Sounds like the pump is trying to replace what is leaking out. It might be worth popping out the switches and checking if they have deteriorated to the point of shorting. The final thing I did to mine was to replace a rusty switch...it got me almost another year out of the old girl.

I ended up going 'all in' and replacing mine with a DeLonghi Magnifica (spread over two birthdays!) I spent a lot of time researching prior to buying, and have been very happy with it.

Hi Tony M, The EM3600 has been obsolete for some time and in general may cost more than it is worth to repair. There are not a lot of parts that are still available. When they were a current item they were not repaired. It is best to speak to a technician. Can you please advise your post code and I can locate an agent for you to call. Kind Regards, Sunbeam

Hi, Thanks for replying. So my postcode is 4510, Caboolture, QLD. You're probably right that its had its time and not worth spending money for repairs. I have already ordered a replacement pump, If you have any old schematics on the best way to replace it, I'd appreciate it. thanks, have a great day

Hi TonyM, Thanks for your reply! Only our service agents have access to our service manuals. Your location is in between two of our agents. Sunshine Coast Coffee Machines - in Buderim Phone: 0413 714 715 and Espresso Doctor in Fortitude Valley Phone: 07 3216 1111. Although both seem a distance away, both agents are highly regarded and have been repairing Sunbeam Coffee machines for a long time. Best to give them a call and see what is the better option for you. Kind Regards, Sunbeam

Hi Josephine m. Thank you for your query. Please call us on 1300 881 861 for further advice.

Try just running hot water through the steam nozzle - takes less pressure than steam. If it's new, it may just need the internal boiler filling up

Hi Kristen, The plastic group head can have micro fractures causing it to leaking when under heat pressure.Yes replace the group head. Have had mine for over 8 years now and still going strong. I hope this helps.

Thank you, Customer. I will try that. Aren’t these machines little troupers! Even leaking it makes better coffee than my local café (sorry local café...)

I feel your pain! I want mine to last forever too. The machine works fine for me every time...but my wife tells another story.

I just don't want to have to choose between them.

Sounds like a leaky seal of some sort. As you will be putting water under pressure + heat, I'm not sure it's worth the risk. Unless you can D.I.Y, it will probably cost more to fix than to replace - and my local Sunbeam agent can't get parts anymore.

Try one heaped teaspoon for each 'coffee scoop' - but make sure you tamp it down with something. Weak coffee can also be the result of too coarse a grind - so check that too.

The first thing that comes to mind is that maybe your coffee isn't ground finely enough. Also check the seal where the handpiece meets the machine.

Thanks will check out the seal...

Hi Carol I have used the descale powder found in most supermarkets. Although it's not recommended for the steam wand, it has kept my machine going well. It's added to the water reservoir, and you run a couple of regular cycles until it's all used up. I recommend running another reservoir of water through before making a coffee - the taste can linger.

At a guess (really, I am guessing) maybe you could clean your handpiece - if it's hard to push the water through, then maybe the drip is the overflow (??)

I went to an Appliance Parts place in Hobart and they told me the part I wanted was discontinued. However inserts seem rather generic - I've used an insert from my old Delonghi in this Sunbeam.

Hi Grace S, Spare parts are still available for the EM3600. The part numbers for the filter baskets are as followed. You can also use the link on the Sunbeam website to find your nearest agent, which is where you can order the parts from.

1 CUP FILTER- EM58103

2 CUP FILTER- EM58104

Kindest Regards

Sunbeam

Hi Anth,

We do have some spare parts available for this model.

What did you require?

Kindest Regards

Sunbeam

Hi Luke, like you said it's a beautiful machine. I had mine replaced list year. I just called Sunbeam regarding this matter and they sent the rubber seal to my address for free!

Hi Luke, We sure do still have them available! If you speak with the agent again and quote the part number EM48119, advise you have spoke with Sunbeam and we have plenty in stock and may they be so kind into ordering you one in if they have none available in store.

Kind Regards

Sunbeam

Hi Luke, Ellis Electrical in Thomas st Dandenong has them in stock, and will post them out.

Just got one in mail now through eBay, got seal and water filter same time no trouble

I wish to endorse to the hilt the wonderfully efficient and helpful service received from BRAVO repair centre at St.Peters in Sydney.

Hi Helen, Please follow the link below to locate your nearest service agent where you can purchase the part. They can advise on availability and pricing. The part number you require is- EM48119

external link 

Kind Regards

Sunbeam