Sunbeam Cafe Series Conical Burr EM0480 Questions & Answers
VerifiedMPNs: 1190, EM0480 and EM4300EM0480
My machine is a few years old and was grinding very slowly. I opened and cleaned everything. Problem persisted and now it just doesn't grind, even though the motors running. The beans just hop around in the hopper and nothing goes into the burrs and nothing gets ground. I am sure it is fitted correctly. What should I do.
I have just purchased a sunbeam grind fresh machine. I cannot change the grind size. I mean that adjusting the dial there is no change in the fineness of the ground beans. I wondered if I have positioned the top burr shield incorrectly. I can’t find an image of the proper alignment. Can anyone help me
Hi Guys,
Just purchased one of these the other day. Working pretty well except for one thing which is that the grinds take forever to come out. I might get 5g of ground coffee within 2 minutes of grinding which is way to inconvenient for my roommates due to the noise. Is there any way to fix this?
While I had a poor experience with the Conical Burr, this was not an issue for me. Hoping Sunbeam can assist.
Hi James, Thank you for sharing your experience while using your Sunbeam Café Series Conical Burr Grinder. We are disappointed to learn about your grinding difficulties. Could I please ask you to check the following:
1. The bean hopper has a shutter release mechanism for easy removal and preventing accidental spills. If the bean hopper is not placed onto the grinder base correctly, this shutter may not open completely. Please check that the bean hopper has been properly installed, see page 7 for instructions - external link
2. The smaller the particle size the longer it will take to grind. When using the finer settings the coffee may become stuck, we recommend tapping on the lid of the bean hopper to dislodge any clumps of coffee blocking the flow. 12 to 16 are medium grinds appropriate for espresso coffee makers. Experiment with the grind settings to achieve the ideal brew that best suits your tastes.
Thank you, Sunbeam Customer Care
My coffee grinder (EM0480) seems to be grinding plastic into the coffee. The grind has cream coloured flakes, which are becoming more and more common, and are particularly frequent at the end of the grind. It seems that it's grinding into some plastic. Would you have any insight into this?
Hi all, It's so great to have this community to share questions and answers.
I got the grinder second hand and was excited, so I started dismantling and cleaning it. I went all the way to removing the paddle see image in link external link .
And I was left with two circular metal pieces (bearing washers) and a circular plastic with metal bearings (thrust bearing plate). The plastic with metal bearings sit in between the two bearing washers. My problem is, I can't remember which side the two bearing washers when put together. They have a slight dent. Not sure if the dent side should face the thrust bearing plate or not. (sorry I can't find any photo of this)
I am not able to find any diagram that shows the order of pieces underneath the paddle. I only found the recalibration guide but it doesn't dismantle past the paddle.
If anyone has a link or diagram that you can point me to, that would be awesome!
Hi Coffee Lover, If you go to our website attached external link & scroll to the end of page you will find service agents locator if you click on there you will find one in your local area who will be able to assist you with your enquiry. Thanks
We have just bought the sunbeam cafe series bur grinder. It doesn’t seem to matter which grind we have set, course or the lowest extra fine, the coffee comes out weak and changing the grind settings makes no difference. Help
The shutters on the EM0480 bean hopper were stuck. I disassembled & cleaned, but did not note exactly how the springs were setup. Can someone point me to a diagram or photo showing the correct positioning for these springs. Thanks.
Hi MarkHNZ, Attached is the product manual if you refer to pages 10-12 this should assist you. external link . Thanks
Hi Sunbeam team My grinder 0480 the water espresso goes down too fast about 10s, even I adjust to lowest setting n measure 15g Please someone help me to adjust to grind finer.? The grinder less than half year old Cheers
Sunbeam will send you the instructions and a spacer for $16 that will fix the problem.... instructions are emailed on request Or I purchased a pack or washers from Bunnings for $5, with minor change it fits and gives you 10 more adjustments Zenith washer EBL1006
I just used masking tape! take the spacer out, add a layer or two of masking tape over the spacer, cut to shape and place it back masking tape down. Works perfectly and $20 saved.
I have a sunbeam coffee grinder café series model LM 0480 and I am trying to locate a service manual so can replace the plastic spreader that pushes the coffee out the spigot which includes the parts.
Why suddenly my machine stop and I unable to make it work again. During one of the grinding, I gave this machine a good slap at the back to force the coffee out, after few good slap, the machine stop and unable to work again. Please advise? By the way, I bought this machine via Myer and shipped it to Johor Bahru, Malaysia.
I can’t be sure what is the cause of your problem but I had some issues with my grinder cutting out and just cleaned, refitted the coffee basket and it worked. Please check if your PowerPoint is working by trying a working appliance if so follow the manuals cleaning instructions make sure when refitting the basket it has been firmly replaced. You can also ring Sunbeam they have staff who can give advice and access their technical database. Best of luck
I had that too! It means that the plastic bean container came loose and the machine cuts out authomaticly. You can try first to push down and turn the container to the left. If that does not work clean the container and take the coffee grind bits from the seal and re-install again.
I have Sunbeam EM0480. I need the upper and lower burr as replacement. Where can I get it? I live in Bali, Indonesia. Thank you.
Hi Somateja S. Thank you for contacting Sunbeam. So sorry - parts are only available in Australia and New Zealand. Kind regards, Sunbeam
For those getting too coarse a grind, it is poor quality control. To adjust the grinder for a finer grind beyond what you are getting spacers need to be added under the lower burr. These spacers cost about $3 each on ebay, but should really be in the box with grinder along with the instructions to remove the burrs. It is quite easy to do, but you shouldn't have to and I have read where people dismantle more than what is needed and never get it back together. As a matter of good customer service Sunbeam should send everyone who owns their grinders free spacers. They will email you the instructions if you call them, but they should do more. You may have to mention the spacers etc or they may not want to bring it up as it shows they know your grinder is not fit for the purpose as supplied.
If you do it just add one spacer more than what is there and start on coarse grind setting and move to a finer setting the first time you use it. If not fine enough add another spacer and repeat. (Max 4 spacers)
This adjustment is to counter burr wear and adjustment should be built into the machine external settings.
Is there a way of locking the settings on the sunbeam em0480 so as not to move it while refilling ect?
I'm not able to answer this question since our problem was failure of the machine to grind finely enough for espresso. We returned the machine with explanation to Sunbeam and our money was refunded.
After cleaning my grinder The arrow is moving from fine to about 10cm past coarse setting before it stops clicking. Before had it set on about 15 for good grind now that setting us way to fine and I get no water through the grind at all. Sunbeam have no idea. Sunbeam service centre said buy a new one. Check the machine in shops today. Arrow should only move between fine and coarse and no further unless you hold the lock button in. Any ideas?
Sorry I don’t have an answer. imagine taking it back to the store isn’t a possibility. Otherwise I’d do a serious serious reminder to Sunbeam if their obligation.
I had a same problem. Try without burr you get right and you hear cliking. It depends on how the burr sit. It's not broken yet. I hope you understand my English:)
HI I have just purchased a brand new Sunbeam "Grindfresh" burr grinder and having the same probelm. I put my beans in it and it made a sound and no coffee came out. I want an espresso aeropress, what grind setting should I use? How Do I get the coffee to come out of the machine? Have tried dismantling by pressing the button at the back and it doesnt work.
Hi lil - Thanks for the question. It sounds to me that the burrs in your grinder may not be locked in properly. I'm just going to private message you for your email address and I can send you an easy to use guide on how to align and lock in the burrs.
Hi lil, I just realised that I can not send you a private message. Please call into our customer care team and they can provide you with the recalibration guide.
Hi there what number can I call to get help? Or are you able to email me the answer at lillian.cutts@gmail.com
I have a brand new EM0700 bean grinder (my second Sunbeam grinder) .It runs grinding beans efficiently ,then before the coffee scoop it runs out of coffee .So it grinds on but nothing comes out, So I change the ground setting, lift the be a container off and back on .Then finally it starts bringing beans again.Please tell me what is the problem?
Just set up my grinder this morning. Even on the finest setting, the grind is way to coarse for espresso. I can't even get a good plunger coffee out of it. I've seen a lot of stuff online about replacement spacers (or something similar?). Is there anything I can do myself to possibly fix this issue? It seems ridiculous that I have to get replacement parts mailed before I can start using it. Thanks!
Yep, sadly spacers/shims are what you'll need to fix this situation.
I have no problem with my coffee grinder & I only grind for plunger coffee. Maybe u should take a good photo of ground coffee & send to Kogan for them to examine. Take photo of very fine setting & very coarse setting to show difference.Kogan does give excellent service.
JenP
I have my grinder set on the #1 position and I'm struggling to get a good coffee.... When tampering the coffee in my group handle I push a lot of weight down to try and make it so I have an optimum pour of coffee out of my machine. However, It still seems to be under extracted or sometimes will just go inside the gauge of the optimum pour area. I feel its getting worse. I have never had the grinder setting anymore than #2 position. Now it is permanently set in #1 position and I'm struggling to have a good coffee... I'm wondering if the burrs are worn? Is there a way you can tell?
Hi How old is the grinder?
It definitely seems like a repair under warranty
I'm not an expert but sounds like there is an issue with the machine. On the contrary, ive never had the grind any finer than 3, usually around 4, depending on the bean. What's your coffee puck coming out like? That will tell you everything.
I resolved the grind issue and feed issue as follows: 1. on my machine by disassembling the base of the bean container, which for whatever reason was no-longer square, and therefore was preventing the complete opening of the plastic shutters that protect you from spilling all the beans out, when to remove the bean container. Because the plastic shutters were not fully opening, beans were not entering the grind chamber. Disassembly was just removing the screws at the base, and reassembling so that the base was quite square.
2. disassembling the grind chamber, this involves lifting the burr first. Cleaning the chamber to remove deposits. Then carefully ensuring when reassembled that the burr is in the correct position, and turned to lock.
I have to say, none of this would have been necessary if:
a. it had been assembled correctly in the first place.
b. the grind burr was engineered for more positive locking.
Its interesting when you say there may be an issue with the machine as its been a problem since I've had it. I just thought it was the type of beans I was using. I've had the grinder for 5 years and one certain bean worked better than others. I have just made contact with Sunbeam regarding this problem and they asked me to take the machine apart and check out how many spacers I have. I advised them 3. They have now sent an email back stating I need a particular part. Not sure what that part is as they only gave me a part number. I will purchase this part number and hopefully it will resolve my issue. I guess I'm yet to find out... It's a shame I didn't realise this was a problem many years ago....
Do I add more shims (washers) to get a finer grind or remove shims to get a finer grind?
Hi I would not tamper with the unit in any way other than use the grind settings on the machine.
Any other actions may avoid warranty. My advice is if you're having problems, contact the manufacturer.
My grinder seems to be stuck on one setting. Admittedly I have old beans and when they are old I have to select a finer setting however I'm on 1 and the water just falls through my beans barely getting 30ml before it starts to look like american coffee! Is this a common issue? Can it be fixed?
First of all brush out all old coffee grounds out the grinder with the brush provided. Always use FRESH DRY COFFEE to grind. Never use old beans which could be damp, brittle & clog the machine. Make sure the grinder is completely dry. Never use anything else in the grinder except coffee beans. Failing that I would take the grinder in to get repaired! Hope it's still under warranty. Let me know If that helped! How old is the grinder? regards
I had the same problem. Damp beans and damp grinders are definitely a problem for any machine. Coffee Roasters suggest that your coffee should not be more than one month old( after roasting) for optimum grinding and more importantly taste. Good Luck and well done for grinding your coffee and not cutting the beans with a cheaper machine.
I have just put beans into my brand new Sunbeam cafe series EM0480. Set grind to recommended 12 for espresso. I got about a 1/4 of one beans worth of coffee and nothing else. It appeared to be grinding but nothing else coming out of the shoot. I got a small amount on 20 then tried again for 16 and got nothing. Do I need to return it to the retailer? 16-20 is not fine enough for my espresso machine and it takes forever to get about 1/2 teaspoon of ground coffee! I am very disappointed!!
Doesn't sound right. If it came with spare shims you could try adding one to see if it makes a difference. Otherwise take it back and change it for another.
Thanks for your reply. No spares at all of any sort.
Hi Helen. There were times my grinder was less than forthcoming, have you tried tapping it a few times to get the beans moving in the hopper and loosen the grounds? The kids at the roasting house have a big rubber mallet for this, although you might have a hard time claiming warranty if you take a hammer to your machine. I also found it fairly straightforward to dismantle the top of the unit for a clean.
Thanks GT. I tried again this morning and got, very slowly on 15, some not to coarse coffee. Obviously won't be making Turkish! Gave is a good thump? Strange treatment for a relatively expensive machine!
I'm afraid I won't be recommending it to anyone!
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