8 questions from our users
I bought two grinders one for normal coffee one for decaf. The decaf will only do a course grind, no matter what setting, I have disassembled it and checked all assembly against the correctly operating grinder, but can only get a course grind. Whats happening?
Firsty can I ask how old is the grinder?.
I have just sent you a private message if you could kindly respond via that please.
Was just cleaning the burrs....I have accidentally placed and turned the collar on my grinder before replacing the hopper.Now it is stuck tight, the lock button is depressed and I cannot move it or remove it to put the hopper on. How can I remedy this please!
on my grind fresh clean and put head back on turn half way round and has jammed
i cant get the gates to open. brought yesterday Sunbeam Barista Max
Hello Wayne C.
There is a toggle on the back of the unit between the hopper and the Grind adjustment collar.
Turn that and the beans will fall to the grinder.
Hi where is this toggle? I received my barista max yesterday and when i lock the hopper into the machine and turn from locked to 0 the hopper gates stay shut and no coffee is ground. Was looking forward to a coffee this weekend and instead im staring at a 400 piece of metal and plastic that lights up
How do the beans get from the hopper to the grinders? I cannot open the clear plastic blockers between hopper and grinders. Is my alignment of white marks correct when the hopper slots onto the grind collar? In five hours I haven not ground one single bean yet.
Sorry Thomas to hear of your problems I don’t have this grinder anymore, I took back to Hervey Norman and upgraded to a Baratza, which gives me more pleasure to use, not to mention a better coffee.
Hi Thomas S-P,
Thank you for contacting Sunbeam. If the hopper is locked into position correctly and securely, the hopper gates (at the bottom of the hopper) should open up. When it is turned - the spring connection pulls the gates open and closed. You can see this happen by putting the hopper on without any beans or lid. Kind Regards Sunbeam
Hello, we recently purchased a Sunbeam EM6910 coffee machine and the conical burr grinder. I was wondering what the best setting on the grinder was for this type of machine? I know their are many variables in play here but I wanted a starting point.
I've had my grinder for about 4-5 months now and I'm still adjusting it. as a start, for a home machine I recommend starting with 14 and moving your way back to 12, using taste as your guideline. Always remember to tap the top of the grinder after each grind to get rid of stale grinds that might get stuck in the burrs. Another suggestion: stay away from supermarket beans if you can. Find a local coffee shop that sells their roasts and you will notice a huge difference in taste and texture of your espresso. Enjoy and hope you can produce great coffee!
I was recently given a used EM0480 coffee grinder. Maybe it's just me but there seems to be something wrong with it. Although the gind is good it is so slow that it is not worth using. About 3-5 mins for a double shot. Anybody have any ideas?
The only other burr grinder that I use occasionally takes only 10-15 seconds to do the same amount.
I don't feel that I can ask the person who gave it to me as she may think I'm ungrateful.
That's definitely faulty. my EM0440 grinds a double shot on setting 12 in around 8-9 seconds...
Hi my sunbeam coffee grinder no longer grinds the beans fine even on lowest setting the come out coarse Is there a way I can adjust the burr the grinder? It is about 1 year old has had minimal use as I have been getting pre ground coffee
My machine is used daily on 2nd finest grind. We like Turkish muddy coffee, that is very little known in Australia.
I'm not an expert, but that sound like there is a problem with adjustment mechanism. If that would happen to me, I would immediately take it a part to properly clean it. If that wouldn’t help, I would call Sunbean, especially if you close to, or right after warranty! Sunbean’s customer service is usually very helpful in Australia. Even if your machine is little out of warranty they may help for free. Than again, this is not a cheap machine and payed repair would be still wort to consider.
I wish you good luck Zdenda
You can get some shims (washers) from Sunbeam and install them under the burr to reduce the gap.
I did this with mine about a year ago and it worked well. It is the equivalent to a change of 7 on the dial.
There is a procedure in the web somewhere that tells you how to do the install. It is not difficult and from memory involves removing the nut from on top of the rotating burr putting the washer under the burr then re-installing. You need to hold the burr still by jamming something on to the burr that wont damage the edge while removing and installing the nut (wooden spoon or the like).
Hi don sharp,
For us to be able to help with your grinder can you please call our coffee helpline on 1300 881 861. We will be able to provide you with a calibration guide for your grinder which should fix your grinding issue.
Sunbeam Customer Service
1300 881 861
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