Tefal Easy Fry Deluxe Digital EY401D Questions & Answers

Why are your products bobbins?? Greedy company!

I will never buy a Tefal product ever again after purchasing this 'deluxe' air fryer which came with issues within 4 months of purchase! Firstly, around 3 months after buying it, and with gentle usage, never used hard, the fan casing inside dropped a long screw out. Trying to figure out how the screw got there, I had to make a basic inspection inside and saw that the fan compartment is only held in by a few screws and somehow, possibly due to poor factory assembly, one popped out! The section was loose. I didn't want the hassle of contacting their useless 'customer service' which is offshore by the way and having the mess around of shipping it somewhere at my expense, I made the choice to reattach the loose fan section with the popped out screw and was up and running again in 10 minutes!

Next, the small square rubber feet can easily come off the removable tray and yes, one went walkies.....this time I DID contact their CS and spoken to a person with poor English who passed me from pillar to post to the 'right' department until I was told to contact a contractor who runs a local catering equipment business who then had to contact Tefal and order these feet from FRANCE! (why no stock in Australia??). This was reported around 8 months ago and to date, they still have not replaced the feet which is their fault due to poor product design.....I was able to locate these feet from another unit locally. So, TWO failings by Tefal CS!

Lastly, after having to deal with the above, I now notice the anodised black paint is peeling off the tray despite very gentle use and cleaning. I spent over $250 on this product as I believed the reviews suggested it was a 'winner' but like most things these days, products are made on the cheap and these businesses do not want to know, so they will never get my trade ever and hopefully people reading this will avoid this company.

Where can j buy replaceme t parts, as rubber comi g of the trivet that we put the food on.

What is the difference between Tefal EY401D and FX1000