TLC Latex The Classic Questions & Answers

If you go to their website you’ll see they have low profile pillows too. They have a quiz online to work out which type of pillow suits you best. And if you get one and it isn’t right for you you can always send it back and exchange for a different one of a different height or lift for eg. I started with one that was actually too soft and low for me and then spoke to their customer support person via email and was recommended the classic which has suited me perfectly. It would be worth contacting them though first if you’re unsure. They have great customer service.

Hi Rugby, Del is 100% right - they have a low profile pillow option too. That said, I'm a bit like you, don't like or want a high profile pillow - but I must say the Latex pillows are quite soft in comparison to other materials - so they don't feel bulky & high (to me). Rgds Andrew

Hi Rugby. At TLC Latex Pillows we have the a really wide range of height and density options. If you are still unsure after trying our Pillow Selector, ring Tim on 0412100587 for more help.

Hi Jacqui. You can purchase our pillows online at external link  with FREE delivery. If urgent we can ship Express Post for $10 extra.

Our TLC THE CLASSIC is okay for side and back sleepers, but THE CLASSIC PLUS is better. For side sleepers, both are good - but when sleeping on your back THE CLASSIC PLUS is just that little bit lower and marginally softer, so will better keep your neck and back in alignment while providing the required support and more comfort.

Thanks, I assumed so had ordered 2 classic plus last night. Fingers crossed!

Hi Lou - if the pillow is faulty in any way or not as described, we refund the return postage. If it is simply doesn't suit and you want to exchange or refund, you pay the return postage. Remember, it is free postage to get it to you in the first place - and if you exchange we deliver free again. Return will cost you $15.35, normal post, no signature required.

Cool....thanks for the reply.

Hi Linde. The short answer is no - we don't have anything similar. Memory foam is made from visco polyurethane (an oil derivative), while all our pillows are made from natural latex (from rubber trees). There is a big difference in feel. Memory foam slowly sinks inwards with the weight of your head and cradles it, then slowly recovers. Talalay process latex is softer, but pushes outwards - providing better comfort and the required support. We have one 'memory foam one side and latex on the other' in our range, but it will feel firmer than your Sleepmaker pillow. Hope this helps! Tim from TLC.

Hi Mia.There are many pillows in our range that are both very comfortable and supportive. We think THE THERAPEUTIC is most likely the best option for him - it is flexible in that he can sleep with either the high side (12cm) or the low side (10cm) closest to his neck. It is medium density. If you feel he may prefer something softer, then THE SOFT might be a good alternative. It is medium height, but feels lower because of it softness and provides the required support and is ever so comfy. Hope this helps!

We are an internet only biz Baz. We don't sell to retail stores, customers can only buy from us via our website.

If you are a medium to small frame the TLC latex Soft pillow is good for side sleeping. I use this one as I am a small frame and like a very soft pillow, but also support as I have osteo arthritis in my neck and some spine areas. If you are a bigger frame maybe the Classic, or if you like a firmer feel the Firm one. The pillows give, but only to your weight, not flattening out. Also are not too high in loft. Hope that helps. But the company is great, if you send them a query, they answer helpfully and truthfully. Also they do honour their refund policy.

Hello Shirley Pittock. I would advise that the Classic pillow is a medium firm pillow, ie not too soft or too firm. I find this pillow supports me well and is comfortable for me, however, I don't have osteo arthritis.

Hi Shirley. There are a number of pillows in the range that provide the support and comfort required to help neck pain. For most people, either THE CLASSIC or THE BIG, which are both medium height and medium density, do the job perfectly. If unsure and needing further assistance, you should use the Pillow Selector on the website external link 

Hi Shirley, I have a neck problem too, so sympathise. The general rule (you probably know this) is that your neck should be in a neutral position on the pillow, so that the spine is straight. You might like to get someone to check this with the pillow you have at present, so that you can decide whether it is too high, or too low.

I have a small frame, so that the TLC soft pillow is perfect for me. The pure latex gives support, but does not put pressure on my neck or head, unlike my previous pillow which was quite hard, and that, I suspect, was also not helping my neck! Just too make sure, I purchased both the Soft and the Classic, and the "discard" I use in my guest room, as it is also a lovely pillow that would satisfy the average neck. All the best with that xx

Yes Dave. The Talalay manufacturing process for latex pillows creates an open cell structure meaning all the little air pockets are joined together so the entire pillow can breathe and sleeps cool.

Hey Dave, I reckon it's awesome and if you're asking whether being latex/rubber, it gets warm – I'd say no. It is firm for support and yet soft for comfort. And the fact that it'll last for 10–15 years is a great investment because with the cheaper pillows, you'll have to change them every 2 years. Just email or speak to the helpful staff and they'd be able to recommend the right pillow for you.

Thanks guys, I can't wait to get my pillow. If its as good as everyone says and i like it, I will be buying 3 more. Cheers... Dave.

Hi Trevor. We think our TLC THE THERAPEUTIC (medium) is the best option from our range, from what you have told us. It offers excellent support and is highly recommended by health professionals for people that suffer neck or shoulder pain. It is a contour style pillow that is versatile in that you can sleep with either the higher, or lower side next to your shoulder - whichever works best. If you prefer a traditional shape pillow, then we suggest THE BIG. Our prices are ultra competitive because we only sell via the internet and you can order online at external link  Regards, Tim from TLC.

external link 

Thanks, zknight. I rang Myers about the pillows last week, but realised afterwards that I hadn't specified TLC. I asked them about talalay latex pillows, but the woman I spoke to said they had the Dunlopillo ones, which, of course, were not the same ones.

I have 3 different TLC pillows, for sleeping on back or side, I would recommend the classic or medium profile therapeutic. The classic feels a little softer, but therapeutic has a bit better support which helps if you get a sore neck. If I sleep on my stomach, I use the low profile pillow. I love all of them, very comfortable.

Thank you, zknight, for your response. Greatly appreciated.