Have you gone out of business. Bought a 2 person sauna a couple of years ago from you and having problems. All your contact numbers have been disconnected and I have not received a return email. Please help!!!!!
I Have your massage chair from 2012ish ..having touble with pipes coming off the calves and feet..Is there online pacifics/map/instructions to help me fix the problem..If not IS THERE someone in Perth WA to call out to service..? Plzzzz help
I am looking to purchase the Vitality 4d chair ....sounds good but does it have vibrations feature?
I have bought a product from yourselves which is not working I have tried numerous ways to contact you to nothing???
Hi Kelly! I am very sorry that you have not been able to get in touch. Have you emailed our support centre at support@vitality4life.com ? I will be more than happy to look in to this for you. Kind regards, Hayley
Hi There,
I purchased the BioChef Synergy Slow Juicer / Cold Press Juicer / Juice Extractor Red and the filter has been cracked after a year of use. I would like to purchase the additional fine filter for the juicer. I tried contacting the support help line 1800802924 and also sent an email to support@vitality4life.com but no response for last 2 months.
Thanks Arul
Hi there Arul our phones are open Mon/Tues/Thurs/Fri 10-3pm. We did have some issues during Covid and we are so sorry for any delay. Please try and contact us again and we can replace your juicing strainer. Regards Bec V4L
I ordered aquqsana water filter 8/11/119 order number 100034306 and the taps leak May I have replacement tap fittings as is faulty? Name is Rita Di Noia Address is [details removed]
Hi Rita we are sorting this out for you now, warm Regards Bec V4L
It may need an old tap fitting Thank you
Hi Rita this has been sorted. Sending you some parts today. Regards Bec V4L
I need to buy tritan filter .I'am Houston Texas.What I do?.thanks
Hi Bertha, could you kindly contact our USA customer support at info@vitality4life.com that way they can have your email address and contact you from there to sort you out a new filter. Warm Regards Vitality4life.
Hi. I am interested to buy the oil press machine. Could you please share a video of how the product works?
Hi Vivekharin, so sorry about the delay. We will be filming a video very soon. If you have any questions regarding the oil press please contact us directly 1800 802 924 thanks Vitality4Life.
I am looking for a cold press for mango and papaya seeds do you have a product to meet requirements?? Thank you
Well I just brought a sirena vacuum and got to use it today and its leaking water from where u can blow up balloons etc?
Can I get an Operating manual anywhere?
Hi Cheza T, If you would like to give us a call on our Toll Free number 1800 802 924 we would be happy to help you Mon -Fri 9am-5pm AEDT with this. Alternatively you can drop us a line at support@vitality4life.com and we can email you a copy of the manual you require. Best Wishes, The Vitality 4 Life Team.
The customer service I have received from your compant has been pathetic. Where can I send an email that will actually get to someone hat can help me resolve an issue?
Sorry to hear about service - here's the email address I was using with them.
Vitality4Life Australia Support <customerservice@vitality4life.com>
Hi kygirl59, Thank you for your question. We strive to provide excellent customer service, I sincerely apologize if for you this hasn't been the case. Please email support@vitality4life.com to allow us the opportunity to improve on our service to you.
Kind Regards,
Vitality 4 Life
Vitality4Life, I'm interested in purchasing my first Vibration Machine but I'm unsure as to what one I should buy.
I had a abdominal hysterectomy 6 months ago. I suffer lower back pain, neck pain, tennis elbow in both arms, recovering from a knee injury over 12 months ago and I have a reoccurring ankle injury (twisted ankle).
Will I be able to use the machine?
Do your products come with a user's manual?
Do you offer 1 year warranties or 3 year warranties?
Do you offer a 30 day money back guarantee?
Thanks in advance.
Hi Nara and thank you for your question, Our Vibration machines all come with a 3 year warranty and a 30 day money back guarantee, along with a user manual, DVD and also a Wall Chart for guidance on how to best make use of our Vibration machine range. We have many customers that have found vibration technology has helped immensely and provided a wide range of benefits,allowing them to add movement back into their routine when prior exercise was difficult.
If you do have pre-existing medical conditions as you mention, you should seek the advice of your medical professional prior to commencing use of any vibration technology to ensure that it is relevant for you and will not have an adverse affect considering your medical history. We cannot advise on your specific conditions, this advice is best provided by your specialist or a healthcare professional. Please let us know if we can answer any further questions and thank you again for contacting us , The Vitality 4 Life Team.
One of my bands and one of my mothers bands is about to snap but I do not know where to get another set, can you please advise? It is quite strange though that both of our sets only one is faulty, thanks
Hi Romana, Thank you for your question. We would be happy to help with new resistance bands and offer any trouble shooting for prevention. I have sent you a private message so that we can arrange this, alternatively, if you prefer you can contact us direct on our toll free 1800 802 924 number and our support team can assist further.
We look forward to hearing from you either way. Thank you, The Vitality 4 Life Team
i have one of your massage chairs.
When it goes through the start up of body detection it stops and makes a continuous beep and shows OFF on the screen and will not stop until the power is disconnected.
I have changed the fuse but no good still
Please advise
Kind regards
Dane
Hi Dane, we have checked with our service technicians and they have provided the following advice: tilt the backrest forward by the leaver so you can access the base of the backrest. This will give you access to the belt and pulleys. Remove belt and clean both belt and pulleys with degreaser or turpentine. This should resolve the issue but if not, please feel free to give us a call on 1800 802 924 and we can provide further assistance. Kind regards, V4L
does it chop food?
I wish it did, would be better than a massage chair
Cheers
bummer. but thank you
Hi there Julie, could you please let us know which product you were referring to? if easier, please feel free to give us a call on 1800 802 924. Kind regards, V4L
Bought my elderly father Vibroslim vibration platform machine N11324 about 17 months ago . It won't work anymore , can some one come out to see what's going on? We live in adelaide email address rabitt.hart568@gmail.com
Hi 'Hart', we are sorry to hear that you are having issues with your vibration machine. Please contact our Customer Service team on 1800 802 924 so we can discuss the best way to help you. Kind regards, V4L
What is the strongest vibration machine you have mine is about 10 years old body soul modelBS-1000 I am ready for a new one. The reviews on the Powerfit aren't great and I tried a friends just not powerfull enough for me. Thanks Rose
Hi Rose, we have a range of Vibration Machines with different technical specifications. The machine that is best for you will depend on your body type, your level of fitness and your desired outcomes. If you would like to call our Customer Service team on 1800 802 924 we can help you to discuss the best machine for you, we would be happy to help. Kind regards, V4L
What capacity is the tumbler?
Hi Janis, could you please advise what product you are referring to? If you have any further queries please contact our customer support team on 1800 802 924 (toll-free within Australia) and they will be happy to answer your questions. Kind regards, V4L
Hi there!
Looking at the reformer trapeze unit. Does it come with the drop in mats to enable you to use the trapeze on a flat bed?
What other attachments does it come with standard?
Thank you!
Hi Roxanne, thank you for your question. Are you looking at the Reformer with Half Trapeze or Full Trapeze? Both of these products come with a flat bed converter to enable use of the trapeze on a flat bed. Both come with Solid Cardio Rebound/Jump Board, Foot-Strap + Long Box accessories for use on the Reformer. The amount of springs/handles differ on each. If you have any further queries please contact our customer support team on 1800 802 924 (toll-free within Australia) and they will be happy to answer your questions. Kind regards, V4L
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