5VS Sassoon Curl Secret Series

VS Sassoon Curl Secret Series Questions & Answers

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Jasmine L.
Jasmine L. · Curl Secret Optimum VSC1600A

Hi I have this curler but want to know how big the barrel is please

J D.
J D. · Curl Secret VSP2667A

Hi this doesn’t seem to create a curl for me (and have followed instructions and watched online tutorials). It just seems to curl under at the end, rather than create a ringlet type curl? Have tried different settings and amounts of hair. Can you please help? Thank you

VS Sassoon
VS Sassoon   DM   

Hi J.D if you can call the customer service number for Conair/VS Sassoon on 1800 650 263 we give further help

Rosa.s
Rosa.s · Curl Secret VSP2667A

Hi I just got my VS sassoon 2 in 1 yesterday and I tried it out today and it worked the first time and then I turned it off and turned it back on but it won’t do anything but make this really high pitch squeezing sound from inside the handle. What could be the cause of this?

Annette W.
Annette W. · Curl Secret VSP2667A

Hello I have just received mine today. It turns on and heats up but doesn't suck my hair in to do the curl. Is there a button I need to press or something?

Natatcha73
Natatcha73  

Sounds like you have a faulty one. This same issue happened to me. The company asked me to send it back and they sent another out and the new one automatically sucked my hair in.

Sunni
Sunni  

The instructions are confusing, but have the flat part facing your head and put a small strand of hair in then close it. It should suck your hair in. If not, check the settings on the curler or you may have a faulty one

amusunny
amusunny · Curl Secret VSP2667A

What would be the size of the curl .. approximately? In comparison to beachwaver 3 diff Barrell sizes ?

Yvonne
Yvonne · Curl Secret VSP2667A

got a vs sasoon for xmas 2018 have tried it twice and it has tangled and got my hair stuck in it both times i have no receipt and am totally unsatisfied with product what can you do for me?

Chrissy D.
Chrissy D.  

Same with me 2019

Kate
Kate · Curl Secret VSP2667A

Just got it for mother’s day and it won’t even turn on !?!??

Lara H
Lara H · Curl Secret Multi Curl VSP1300A

Help! When I turn it on after about 10 seconds it makes a loud continuous beeping sound and the light flashes really quickly and it doesn’t work :(

Ricky C
Ricky C · Curl Secret VSP2667A

Hi Guys

My wife’s secret curl machine is beeping really low. Before beeping was normal but in the last two uses is lower.

What could be the reason?

Amelia
Amelia · Curl Secret VSP2667A

I used the VS Curl Secret and while I was using it it started to make a real screeching noise when it would suck the hair in. It keeps on making that noise even after I got all of the excess hairs out. What do I do?

Faith A
Faith A · Curl Secret Multi Curl VSP1300A

is it easy for short thick hair?

VS Sassoon
VS Sassoon   DM   

For more information please kindly call Conair Customer Service on 1800 650 263

Sharni H
Sharni H · Curl Secret VSP2667A

I bought my new Curl Secret Multi Curl today and was so excited to use it. I got home read the instructions carefully,made sure my hair followed all the guidelines, set it to all the right settings then started curling my hair. It was great and worked a treat but when I had nearly finished my whole head it stopped sucking in my hair. I turned it off let it cool and tried again but it still wasn't sucking my hair in, the light wasn't flashing as it heated up and it didn't seem to be heating up very quickly.

What should I do?

Thanks, Sharni

VS Sassoon
VS Sassoon   DM   

Thank you for your enquiry, please kindly cal Conair Customer service on 1800 650 263

Tara
Tara · Curl Secret VSP2667A

I bought mine a couple of days ago, but it’s not heating up, what could be causing this?

DebC
DebC  

If it isnt heating up you need to take it back under warrantee.

Presuming you have tried all the settings.

VS Sassoon
VS Sassoon   DM   

Please kindly call Conair Customer Service on 1800 650 263

Abby
Abby · Curl Secret VSP2667A

Can you straighten your hair with this aswell?

Gina59
Gina59  

This VS Sassoon is a smooth & wave curler VSP2662A but previous models are only curlers therefore more expensive. I am not sure how this one works, need to read instructions.

VS Sassoon
VS Sassoon   DM   

VSP2662A Two different styles created with one tool using the easy, revolutionary automatic styling technology. Choose beautiful, luscious waves or smooth, straight styles, at the flick of a switch.

Vsp2667A Perfect your look, with the option to create loose waves or more defined curls ( this model does not have a smooth option only curls and waves.

Please kindly call Coanir customer service if you have any further questions 1800 653 263

Lexie
Lexie  

No You Cannot Straighten, this is Used To Curl Your Hair Only. Thanks Lexie xxx

Abby
Abby  

Thanks lexie

Lexie
Lexie  

No it cannot straighten Hair Unfortunately

Duné D
Duné D · Curl Secret VSP2667A

Hi,

My curler beeps after about 4 seconds every single time

am I doing something wrong?

Gina59
Gina59  

It will beep when its finished it doesn't take very long, then release the hair. If you want longer, you can increase the time before it beeps, consult your instructions. The beeping is a safety measure, only need to curl hair which takes only a few seconds on such high heat, longer can suck moisture from hair.

VS Sassoon
VS Sassoon   DM   

Hi to assist you further with your enquiry would you please call Conair Customer Service 1800 650 263

Lexie
Lexie  

No it beeps every 4-5 seconds to let yu know to OPEN the Curler to let your hair out.. so it Will NOT Burn Your Hair, so when it beeps, open it & Just let your hair OUT

Toni M.
Toni M.  

My curler beeps and stops after 4/5 seconds regardless of what setting I have it on

Noraisah L
Noraisah L · Curl Secret VSP2667A

it is normal after awhile there is no beeping sound? mine after awhile there is no beeping sound heard. i still can curl my hair and there is some smoke.

Gina59
Gina59  

I would say it has fault, I would not be using it.

Check if still under warranty & contact VS Sassoon Australia

http://www.vssassoon.com.au/women/contacts

Hope this helps

Noella
Noella  

Noraisah, I can't answer you question, I was so unhappy with this product I returned it the next day and swapped for another brand. It literally grabbed and damaged my hair after one use, I found that it didn't glide through easily at all.

VS Sassoon
VS Sassoon   DM   

Hi we are sorry to hear your styler is faulty... the beeps are a very important part to the styler as they let you know when to release the curl and will prevent your hair from being in the styler for too long.

To prevent your hair from being caught in the styler you should read and follow the instructions supplied with the styler very carefully.

Hair should be clean and well combed/brushed before using the styler so all knots or tangles are removed

Use on dry hair only and free from any kind of hairspray.

Section hair before styling using section clips.

Use sections of hair no more than 3cm wide , comb and slightly twist the hair to keep the section neat and together when placing in the styler

The open section of the styler should always face the scalp (head)

To make a claim against the warranty normal returns procedure for a faulty item is to take it back to the place of purchase, where the retailer will replace the styler for you on behalf of Vidal Sassoon. In this event, per the terms of the warranty you will need to present a receipt or invoice as your proof of purchase.

Shaz
Shaz · Curl Secret VSP2667A

How long can u keep it in for? If kept on accidentally, does it click off automatically?

Sarah
Sarah  

I do sometimes leave it in for a few seconds longer than the time recommmneded to achieve a tighter curl.

john1818
john1818  

The instructions state

AUTO SHUT OFF

This appliance has an automatic shut off feature for added safety. If the appliance is

switched on for more than 60 minutes continuously, it will automatically switch off. If you

wish to continue using the appliance after this time, simply slide the switch to off position

and then slide to the relevant setting to turn the power on.

SLEEP MODE

This appliance has an automatic sleep mode feature. If the appliance is not used for

more than 20 minutes the temperature will automatically drop down by 50°C. If you wish

to continue using the appliance after this time, simply close then release the handles

and it will return to the temperature setting you were using it on.

k.bails
k.bails · Curl Secret VSP2667A

Can you use the curl secret on wet/damp hair or will it burn off?

Sarah
Sarah  

I wouldn't recommend using on wet or damp hair as it may tangle and even burn your hair.

I would recommend using on dry hair only to ensure you get the perfect curl that holds for hours.

Knikki75
Knikki75 · Curl Secret VSP2667A

Is it normal for it to smoke while curling your hair it is it burning it?

Sarah
Sarah  

Hi there, I haven't really noticed it smoking unless my hair has just freshly been dried and may still be slightly damp.

I don't use any hair products so this may also be a factor if you see smoke whilst using it. I would say that if it was burning your hair then you would actually smell syngeing.

I hope I have helped.

wilhelmina
wilhelmina · Curl Secret VSP2667A

Are they still for sale? I love mine but am thinking of replacing it before it ends its life.

Johns Suit Duster
Johns Suit Duster  

Sold it ages ago for 20 bucks lol

john1818
john1818  

The Curl Secret is still selling and available from major retailers selling hair electricals such as Myer, Shaver Shop, David Jones. Just purchased a new one for my business last week

john1818
john1818  

The Curl Secret is still selling and available from major retailers selling hair electricals such as Myer, Shaver Shop, David Jones. Just purchased a new one for my business last week

Leanne Goldsmith
Leanne Goldsmith  

It is currently on a huge sale at The Good Guys for $79 and Target and Myer for $99.

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