Weber Family Q Series Questions & Answers

Hi Rose, unfortunately the Baby Q does not support natural gas and can only be used with LPG.

Hey Cate, if you contact our customer service team on 1300 301 290, you will be able to purchase a replacement handle. Depending on how old your product is, and the nature of the issue, we may also be able to replace under warranty. Our representative that you speak with will be able to determine what you're eligible for. Thanks

Hi Ian, thanks for your question. When you say solid plate, are you referring to the half-hotplate? If so, the Half Hotplate (product code #6506) is designed to suit Q300, Q305, Q320, Q3100, Q3200, Q3600 Q models.

The half hotplate (product code #3400137) is designed for Q3100N+, Q3200N+, Q3600N+ models.

You'll find compatibility information on our website, depending on which model you are looking for. Or any further questions, please let us know.

Hey Neil, if you contact our customer service team on 1300 301 290, you will be able to purchase a replacement handle. Depending on how old your product is, and the nature of the issue, we may also be able to replace under warranty. Our representative that you speak with will be able to determine what you're eligible for.

Hi Wei, sorry no we don't have a kit to do this. We don't recommend that you try to separate the unit from the trolley, as it's all one piece and not designed to be built-in. If you're interested in a built-in model, we suggest this one external link 

Hi Katheryn, if there are parts of your barbecue that need replacing, I would suggest getting in touch with our team on 1300 301 290 (have your serial number handy) and I'm sure we can help you get it back up and running.

Hi Carmel, yes you can! Our Customer Service team can help organise a replacement handle for you. You can reach the Customer Service team on 1300 301 290 or reach out to the team on any of our social channels. Thanks!

Hi John, most commonly a standard wok will not fit on the Weber Family Q. You can look at alternatives such as the large Weber Frying Pan or Casserole Dish if you are looking for a larger pan to use with your barbecue. You can check out the range of fry pans and casserole dishes here: external link 

Hi Tony, it's on the back of the cart frame, on a white label with 2 letters and 7 numbers. Once you find that, you'll be able to give us a call on 1300 301 290 and we can organise some replacement parts for you.

Hi Gerald, the wheels should not be loose on your barbecue but they also shouldn't be too tight to impact the movability. It would be best if you could send through a video showing the wheels for our team to assess and best troubleshoot here, if you can email this through to social@weberbbq.com.au and the team will review. Thanks

Hi Chris, best to get in touch with our Customer Service team who can help organise a replacement handle for you. You can reach the Customer Service team on 1300 301 290 or reach out to the team on any of our social channels. Thanks!

Hi Howard, there are two model options in the Weber Q range where one comes with a lid temperature gauge and one does not. The Weber Q3100N does not have this option where the Weber Q3200N does. The barbecue that you bought will still create create fantastic meals that don't require a temperature gauge, as all our recipes are written by setting rather than temperature.

If you would like to know the ambient temperature of the barbecue you can look at options such as the Weber iGrill or Connect using an ambient probe in the designated area on the inside of the lid, which will then indicate the internal temperature of the barbecue. We hope this helps.

Howard, sorry to say but this stuff up is entirely on you. I made sure that I researched all differences between models so I knew exactly what I was after before spending the money. You have to take accountability and can’t be taking it out on Weber.

Thanks Rob, appreciate your constructive comments, unfortunately it may be that you probably haven’t had a Weber Q for as long as I have and my comments were about dissatisfaction for not having a thermometer, and yes as you say in your perfect Aussie way the stuff up is on me, but family Q needs a thermometer, don’t worry though in a perfectly South African way I’ve fixed the problem. Merry Xmas!

Hi Mario, yes you can convert your Family Q to Natural Gas. We have conversion kits available for purchase and depending on your location you may require a licensed gas fitter or Weber technician to complete the conversion.

Best to get in touch with the customer service team on 1300 301 290 with your serial number handy who can help organise the conversion kit for you.

Are Natural gas conversions available for the new 3200N+ ?

Hi Rob, yes we have conversion kits available, and the product does come in Natural Gas as an option from new.

Hi Ed, we're sorry to hear you are having an issue with the wheels on your Family Q? When you put the wheels on the cart were all the pieces there for it and nothing was broken?

Hi Nici Thank you for getting in touch. We can definitely help you out here. The Family Q has been designed to be slightly loose to allow for thermal expansion, so when the barbecue gets hot the spaces don't shatter. In saying this, it depends on how loose your barbecue has become.

Please send through some videos and photos of your Family Q via DM on Facebook and we can investigate further.

We look forward to hearing from you

Hi Carl, We do not recommend retrofitting a thermometer on your lid as this could potentially crack your lid and also not accurately read the temperature due to incorrect placement. There are two options here, you can purchase a new lid that has the thermometer already built in as a spare part or you can purchase a food thermometer to achieve an accurate reading of temperature. See the range here: external link . If you have any other questions please let us know. Thanks

Thanks for replying. Would you have the Q3200 complete lid part number available ?

Hi Carl

The lid part number for this barbecue for a titanium colour lid is 66564

Thanks for your reply.,

Hi Iain Thank you for your question. The half hotplate can be used on either the left or right side. If you are having troubles with it fitting properly please give us a call on 1300 301 290 and our customer service team will be able to assist you.

Thank you

Hi Iain Thank you for your question. The half hotplate can be used on either the left or right side. If you are having troubles with it fitting properly please give us a call on 1300 301 290 and our customer service team will be able to assist you.

Thank you