107 questions from our users
Is delivery from woolworths free with priority assistance
Why have the prices of Australian packaged and frozen food increased so much in price (more than 20%) since the start of Covid. People in Australia have far less money now and Woolworths business is doing better than ever.
Also, why doesn’t Woolworths hire staff to clean the self checkouts and other areas where people are required to touch handles and so forth?
It seems as though Woolworths does not care about Australians during this crisis. Where are all Woolworths extra profits going?
Funny how they don’t reply here.
To answer your question and a bit:
Yes. I get an automatic reply saying how much they’re doing to help Australians during this difficult time and something about supply chain issues. I really don’t see how this is the case as they don’t even provide cleaning supplies at the self checkout never mind staff to clean the staff checkout during hours of operation.
It’s not just Woolworths corporation taking huge advantage of Australians since Covid-19, but they’re the most obvious. They were allowed to fix prices with their only real competitor, Coles, under an emergency government scheme that was said to ‘prevent hoarding’ so they are just charging what they want and will continue to increase the prices until most everyone is buying their only slightly cheaper generic brand(s). The media are either controlled by the cahoot of corporations or otherwise too scared to raise the issue.
My local Woolworths even asked me in an email to send feedback (I’ve stopped using their rewards card since as how would they know where I shop!?). I replied asking as much but never received a reply. Meanwhile, their value/ the value of theirs shares have skyrocketed and large stakeholders have received massive dividend paid to them.
Before Christmas I was a weekly customer of Woolies on-line shopping and had no difficulty placing my orders. No everything changed it has become very complicated to navigate between the product items. Please Woolies go back to the earlier system.
A big fail for Woolworths sales staff! On 17th June I went to purchase 2 pieces of Barramundi skin on.
No, we aren't carrying that sir, from the fish counter person, I then tried another 4 stores to no avail. The attendant at one store looked up the code, but nil stock! On the Thursday a sales person claimed that store had stock, rubbish. Refer customer numbers:900056359/8, 9000566184 & 9000566185, no further report received. No good hiding behind a tiny notation in their catalogue stating "Seafood may not be available in all stores", Our population here is over 80,000, 5 Woolies, 3 Coles & 2 Drakes. It seems the customer service crew just they sit on their backsides nattering about social life & silly old geisers complaining.
Then today, 8th July, here we go again, 2 store, nil stock & not receiving it either. Are these idiots looking for sales & keep their customers happy, no way. They stock skin off, no good on a BBQ (falls apart), or they stock Basa an imported catfish from the muddy deltas of China, Taiwan & Vietnam.
Our Barra farmers are overstocked, & as per a ABC Landline show, these big supermarkets were going to help out. Why can I go to COLES & DRAKES (IGA) & buy straight from the display counter?
Do these people really want a job?
Why is the payment option grey
Have been asked to log on to get woolworths share allotment and activate my card and it says there is an error when I click on my email address to activiate. Can you help please ?
Do I have to fill out the priority form every time?
Just a random question I bought chocolate milk the 2 litre which I always do and has been fine... But I bought it on Wednesday which was 15th of April... And when I poured a cup I drank it and that as I was going to sleep I had to run to the toilet because I was vomiting it straight up? Now I've been having issues for the last few months with vomiting but I always knew it wasn't the chocolate milk but I literally could not sleep until Thursday night because I was up vomiting plus with diareah which is not normal. I went downstairs checked the expiry and it wasn't expired but I smelt it and it did not smell the same. On Thursday I gave my daughter chocolate milk which she usually drinks the whole lot but she didn't drink it this time she had a little bit then didn't want it. Now my partner did not believe me when I told him something was wrong with the chocolate milk but I bought chocolate last night so Friday night and my partner had some and was fine I took one sip and gave it to my partner because it still tasted chat, then just randomly my partner vomited the chocolate milk up.
So to sum this story up for ya... what the hell is with your chocolate milk?!?! We ended up chucking it out because my partner smelt it and he agreed there was something up with it. I don't know if anybody else is going through this but this can't be just an unlucky pick as it's happened twice now IN A WEEK!!! Please respond woolies because if there is something wrong with it we should know.
Is there anywhere you can say that you do not want a substitute/s when you order your groceries .
Are Woolworths delivery trucks refrigerated? I received my order about 8 pm at night and apart from only having 2 days before expiry the chicken also smelt terrible. Hopefully I won’t get food poisoning
I picked up my order from the outlet directly. They didn’t offer delivery to my area yet. If the chicken smell, I suggest to request a refund and don’t consume it.
Trying to place an order with Woolies online from my PC. Selected the products and tried to complete. The "Place Order" box is always greyed out. I have a delivery time. I have put in payment details with credit card and Paypal (different attempts). I checked online for advice. It says to hit the home button. this seems to be on the phone app. can't find on PC. I got an delivery once before. What am I not doing now?? PLEASE HELP
I had this problem. It wasn't apparent at first but I had ordered what Woolies decided was too many of the same product. i.e 2 sugars and a golden syrup. All classed as sugar. Once I worked it I removed the item and could checkout. Site does not have good prompts and don't even ask their stupid chatbot Olive!!
I am a priority assistance customer who relieved my first online delivery free but have been charged delivery fee for next two orders. Why?
They offer first delivery free of charge. I find the delivery fees quite exorbitant. Hopefully they will reduce these (which I doubt very much), otherwise a lot of us will have no choice but to go to the shops. This will defeat the purpose of introducing a service for the vulnerable. By the way, I did end up going out just to get the couple of items that they would add to my order.
I am a priority home delivery client but I can not submit my next order the site informs there are no delivery dates . I am not allowed to go to the shop .
Why does the site say there are no available delivery windows for today and all the following days are greyed out, so I can't book a later day in the Mandurah area in WA?
It seems many Priority Online Customers have the same complaint and I am one of them, You Register - get Confirmation. Then, take a lot of time going through the grocery list. Fill-in your delivery day/time. Fill-in your Credit Card details for payment. Move to the enter the order button only to find it greyed out and not accepting the order. This is absolutely hopeless. How do I remove the order from my Account. Seems no way to do that? Worst online setup I have ever seen......
You must be joking. They do not answer their phone - and if you spend a couple of hours and someone [by mistake] answers - they haven't a clue anyway. Yes - you must be joking.....
I missed seeing your original comment that you had already tried to contact them. Silly me.
So you mistakenly posted under the Question section instead of the Review section. My mistake... sorry.
Anyway, like Woolies, they are experiencing technical IT problems with the new programs and heavy demand which I hope they get resolved soonest for everyone’s benefit :)
PS: I did notice a possible solution here.
Why is it that although being accepted as "priority assist" (this was a week ago) and placing my online order it still hasn't arrived? I first ticked the box for delivery on Friday afternoon 3rd April. When it didn't arrive I then went back to the web site and requested delivery for Sunday 5th. It is now 10.15pm and still no delivery. I am 80 years old and live in a residential park where all residents are elderly. I have placed myself in self isolation; but am fast running out of the necessities so am I being forced to go to the supermarket and risk bringing back this COVID-19 virus to a place where everyone is vulnerable ?
Latest request re the supermarkets is "only take what you need", but when delivery is being delayed like this without informing customers people like myself are being forced to "stock up" by ordering more than they actually need. Barb Bowtell - 191/764 Morayfield Road - Burpengary - Queensland.
Why is it that although being told that I was "priority assist" (this was a week ago) and placing my order it still hasn't arrived. I first ticked the box for delivery for afternoon of Friday 3rd. No delivery. I then went back into the website and chose delivery for Sunday late afternoon It is now 9.45 pm and it has still not arrived. I am 80 years old and live in a residential park that is in fact for residents over 55. I have placed myself in self isolation but am fast running out of the necessities so am I being forced to go to the supermarket and risking delivering COVID-19 back to this park. The latest info re this virus is advising people to only take what they really need, but if delivery is being delayed without informing their customers then we are in fact being forced to "stock-up". Barb Bowtell - 191/764 Morayfield Road - Burpengary - Queensland
Can i get woolworths 7 questions answer for NSW training tobacco and smoking refresher ?
I am 77years old - live opposite the Blue Waters Woolworths store in Redcliffe QLD I am told I have to 'qualify' for delivery from you? I am isolating at the moment, but am on medication which I have been told MUST NOT GO out. Please help. Cossie
Woolworths will not answer you here. But I can tell you anyone can order online from Woolworths, you just have to have an online account. The online account facility is for everybody.
Do you have any help from Blue Care? My aunt who is 83 gets taken shopping every fortnight and if she can’t go they will do it for her.
I have been trying to register for days and even got a Welcome letter advising registration success However I cannot log on, does not recognise email or password. Frustrating!
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