Dreame D9 Questions & Answers
VerifiedMPN: DLDS
My dreame bot d9 has all three lights constantly illuminated. What does that indicate and how can I resolve it?
Hello, Christian. Thank you for bringing this to our attention. We'd love to sort this out for you, thus, would you kindly send us an email at customercare@dreame.com.au with the subject line: ATTN (Issue) - (Order Number) We'll be looking out for your email to assist you accordingly.
Our dream d9 have started to blink white with all 3 buttons. I get no contact with it. Only thing I can do is to turn it off completely. When restarting it just starts blinking again.
then your robot has exactly the same as mine and has become useless unfortunately. if it still has warranty, contact your seller. there is really nothing you can do with it.
I'm sorry to hear that you're experiencing issues with your Dream D9, Andreas. It can be frustrating when a device doesn't function as expected. Blinking lights and lack of contact can indicate a technical problem that needs troubleshooting.
Please send us an email along with your invoice at customercare@dreame.com.au and use the subject line: "URGENT: Dreame D9 issue (Order Number)" and we'll be more than happy to assist you from there.
I have exactly the same fault. As a customer from Sweden, where can i submit my problem?
I went back to Elgiganten and they ”are fixing it” (3 weeks ago though)
Thank you so much for reaching out Balder and Andreas, We appreciate your update and we highly suggest that you contact the store where you purchased your Dreame device. And they'll be more than happy to assist you from there.
We hope to get your concern resolved as soon as possible. Have a nice day!
Hi, I have a dreame d9 robot vaccum that has now stopped working properly. It starts the cleaning, zone, room or all and stops after 1 minute. I have tried a resent and remapped the entire house and still no solution. It's very frustrating. Is there another solution?
I think you have a different issue. Mine completely stopped working.
We apologize for the inconvenience caused and we understand how frustrating it can be. Please contact our support team directly at customercare@dreame.com.au with the subject line: Urgent D9 issue and your order number, so that they can assist you in resolving this issue.
Guys, just buy Ecovacs Deebot T9+. Guaranteed satisfaction and reliability. I rather pay more for quality robot vacuum like Ecovacs than Dreame D9. Link below is the model I have bought and I loved it ever since. external link
The setup does not complete, why?
My problem would be that if I turn on the carpet boost function, the vacuum cleaner switches to the highest setting permanently, and the mopping function also pauses. This is independent of the type of cover it is on, it is constantly running on the highest gear.
Hi Imre, we would like to assist you with your concern. It would be lovely if you could email us at customercare@dreame.com.au to help find a resolution to this issue on your Dreame D9. We'll keep an eye on your email.
i have the same problem. i fixed it a few times by disabling carpet boost function before cleaning and then, after starting, enabling it. but now it’s not working
Thanks for letting us know about your concern, Мария. We're more than glad to check on this for you. Please send us an email at customercare@dreame.com.au with the subject line: D9 issue and your order number.
Looking forward to hearing from you.
My dreame robot cannot go to 'sweep and mop' mode. The phone app always display message 'this mode can be enabled when the water tank is installed'. I tried many times to reinstall the water tank, clean the contacts, restart the robot, reset to factory setting, but still cannot work. Can you please help?
Thank you for letting us know about your concern, Sooi. We'd love to sort this out for you, thus, please drop us an email at customercare@dreame.com.au with the subject line: Urgent D9 sweep & mode issue and attach your purchase invoice or order number.
We'll be looking out for your email.
My dreame robot is not dispensing water. I’ve cleaned the rubber hole that the water goes in but I think it’s the jets that are not working. Can you help?
Hello, If your D9 is not dispensing water or operates with little water during mopping, kindly check the current water level in the water tank. Install the mop properly according to instructions, and clean the mop in time.
Before mopping, please wet the pad for a better mopping experience before the robot squirts water.
Hope this helps! :)
the water tank is full. the mop is installed correctly. I did wet the pad before use as well.
Hello again, please send us an email at customercare@dreame.com.au and we'll be glad to further help. Kindly use the subject line: URGENT: D9 mop concern, and the order number for your purchase. We'll be waiting for your email. Thank you.
Hi did u end up fixing the problem ? I have the same issue and I can’t figure it out I have searched everywhere for an answer but I can’t figure it out
In the end, they sent me a new water holder. It now works fine.
I bought Xiaomi Dreame D9 LDS Robot Vacuum Cleaner from DickSmith, arrived yesterday, I plugged it for the first charge, but its making a continuous noise as it is charging, and the power button keeps flashing all the time, where my old Xiaomi Mi never made any noise while charging and the power button stoped flashing once it was fully charged, is that normal?
Hello, thank you for informing us about your D9 experience. We genuinely understand your concern. Kindly be advised that as much as we would like to assist, we do not supply our devices with Dicksmith. I highly advise you to contact the seller because they have the device warranty and are the best team to help you with this technical issue.
I bought Xiaomi Dreame D9 LDS Robot Vacuum Cleaner from DickSmith, arrived yesterday, I plugged it for the first charge, but its making a continuous noise as it is charging, and the power button keeps flashing all the time, where my old Xiaomi Mi never made any noise while charging and the power button stoped flashing once it was fully charged, is that normal?
Hello, thank you for informing us about your D9 experience. We genuinely understand your concern. Kindly be advised that as much as we would like to assist, we do not supply our devices with Dicksmith. I highly advise you to contact the seller because they have the device warranty and are the best team to help you with this your technical issue.
How do I set my kitchen to be mopped?
Hello! In response to your inquiry, kindly install the mop first: 1. Wet the mop pad and wring it out until it stops dripping, insert it all the way along the slots of the water tank, and stick it firmly. 2. Fill the water tank: Open the cover of the water tank, fill with water and close the cover. 3. Align the mop module with the markings in the rear of the robot, keep the module level and push in until you hear a click sound, indicating it is properly installed. 4. Start mopping: Press the power button once to start mopping.
Hello, Does this vacuum work with google home? Thanks
Hello Sam! In response to your inquiry, Dreame D9 doesn't work with Google or Home Assistant as it's not compatible with the Mi Account.
But it’s operated by the Mi Home app? Seems strange!
It works with Google home but not with the mi home app it works with the dreame bot mi home link in google home, select this in the list “works with google” in google home app
We have had our Dreame D9 for a couple of months and use it daily. Previously had a Xiaomi Mi Robot which was used daily for about 3 years. The Dreame is head and shoulders better.
My question is, where do other users get spare filters, etc? Tried eBay, but was sent wrong bits and can't find another Dreame D9 vendor there. Local agents charge far too much. Need a set of main brush, sweepers, and filters for under $30.
Nahavio
I get mine from AliExpress . Just type in Dreame D9 parts , took about a week to get to Aus
Just signed up for AliExpress. Great prices, but EXTREMELY clunky sign up process. Thank you Jennifer V.
Hello, Nahavio! You can actually purchase the D9 accessories on our website. :) Here's the link for reference: external link
That is good to know, but ... your prices are *far* too high for me. I ended up getting all of the accessories listed on your website, in multiple copies (i.e., 2 main brushes, 4 mop mats, 4 washable filters and 6 sweepers) for about $AU 16.00, delivered. This was from AliExpress. I had to wait a couple of weeks, but I was deliberately getting in early.
got mine off ebay works fine here external link filter and everything works $18.61
Hi Is this vacuum suitable for loop pile 100% wool carpet?
Hello Loretta! I am happy to share with you that Dreame D9 can climb on an obstacle up to 20 mm / 0.79 in tall which makes the robot suitable for any types of carpets except high pile carpets. PLUS, it has a Carpet boost which automatically increases suction on carpet. Amazing, right?
when it gets low on battery, does it go back to its docking / charge station and recharge automatically?
Yes
Hello Mike! Thank you for showing interest with our Dreame D9. In response to your inquiry, it will automatically return to its dock after cleaning and when the device needs charging. Hope this clarifies!
I have spotted gum hardwood floors , has anyone used this on these floors, does it scratch the floor ?
Hello Tracey! You don't have to worry as the Dreame D9's roller brush adopts the alternate distribution method of soft hair and rubber, which can clean the gaps of the floor more deeply, and also can better protect the floor from scratches.
i have Sydney blue gum and its great
Hi, I am proud Dreame D9 owner, and did not experienced map corruption yet. What version of firmware you guys have? I have 3.5.8_1058. Now my Robot has carpet boost function. You can see it in Xiaomi Home app, go to your Dreame D9 icon, setting, firmware update. What version of firmware you guys have?
That's the same version I have.
Some people in Russia already have 1072 firmware for Dreame D9. I am in UK, today is 21/12/20, still on 1058 firmware. Yesterday my robot could not find the dock, though it was 50cm from it.
i never use the software just move it from dock and press start it always finds its way back
The map gets corrupt every few days even if the D9 is started from the base. There is either a "ghost map" or it thinks the base moved. Both of those scenarios require a map reset which removes any map customization. I've had to reset the map at least 20 times in the month I've owned it. Is there a firmware update coming soon to address this? If so, when?
Firmware 3.5.8_1072 should ready this week.
Is it out? Can we manually update? Still showing 3.5.8_1058 as latest.
I have firmware 3.5.8_1072 and my robot thinks the base is moved all the time. Every time I need to create a new map. Did the firmware update not resolve this issue?
I heard currently Dreame D9 able to store 1 map only instead of 3 maps. Is that true? I have multi levels house. So I will need to store 2 maps.
will support 3 maps, but need to wait firmware update.
I just bought Dreame D9 but still waiting for firmware update for multiple maps saving.
Bryan W. - when will the new firmware update be available please??
Bryan W. Any news regarding this?
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