Alder Tapware Questions & Answers
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Who do I contact regarding our Vito Bertoni shower head leaking from the base of the hand held shower wand the unit is just over 2 years old
Alder customer service, they were very helpful for me.
Anthony, you can contact us via our website with all your information and you will get a response from our Customer Service team
I am having to replace my bathroom basin taps (Alder brand) as the hot water tap will not turn off- the handle keeps spinning around. The set is at least 10 years old and looks very like the VERDE series. How do I remove the flange? Also, how long is the spindle? I need to know so as to purchase a replacement set before I pull the existing tap apart.
Im not a plumber....but I did have a problem with a bathroom tap about a year ago, I telephoned Alder Tapware office and found them to be most helpful and was able to remove the damaged tap and fix the leak
Reb, sorry for late reply but Alder Tapware was closed for Christmas/New Year break. To remove the flange you will first need to unscrew button, handle should then pull straight up. flange can be removed by unscrewing, if a little tight as the soap scum does build up, pour a little hot water over the top to loosen. Verde Basin shallow seated spindle is 88mm (without jumper valve) our product code is 00161 and this can be purchased at your local plumbing merchant, or if you are local pop in and see us at 15 Mumford Place Balcatta WA. if you are still unsure please don't hesitate to contact our maintenance team on customer.service@aldertapware.com.au
Alder tap handle Flat Spanner
Terry, if you email our customer service department - customer.service@aldertapware.com.au and advise which range of tapware you have, a flat spanner will be sent out to you. If you are unsure what range you have please go to our website to confirm.
Could anyone post a photo of the Alder Zen tapware, I just need to confirm that is what our taps are? Having trouble getting the tap head off, have a flat vandal proof spanner remover but the tap still won't come off...
Bianca, the Zen Tapware has been superseded by our Niseko range - same type of handle different flange. If the handle does not come off try rocking side to side after you have loosened the screw on base of handle. This sometimes will loosen any calcium build up (very common) that may have formed on spindle.
if you would like to send an email to our customer service - customer.service@aldertapware.com.au and a photo/picture will be sent to you to confirm Zen tapware.
Hi Suzi, thanks for getting back to me. I can loosen the screw with the spanner on our basins but the one in the shower is stuck tight. Any tips to remove it?
Bianca, try pouring some hot water over handle and this could loosen any build up of calcium or soap scum.
Hi, we have three sets of Alder Zen basin tapware in our bathrooms which were installed by the builder. We have had a lot of difficulty changing the washers every time the taps leak. And now we're not even able to remove the spindle off the tap. The builders had also installed Alder Zen shower taps in both bathrooms which caused a lot of issues and we ended up spending over $1000 to remove them and replace with another brand. So we're quite fed up with the issues we're having with the basin taps as well. Contacting you as a last resort before we end up having to replace all three basin tap sets with another brand. Can you please help.
Hi Anjala, I would contact Alder directly. This seems very odd. Im sure if you speak to someone in their after sales area they should be able to help. Alders number is (08) 6217 0600
Thank you, I will call them.
Anjala, please send an email through to our Customer Service team with your address details, or call us on our free call number 1800 800 919, as you require the flat spanner to remove the handles from the Zen tapware, this will be posted out to you. email: customer.service@aldertapware.com.au
How does one remove the spindle handle off the Alder Tapeware Zen basin set.
Did you get your tap head off, I am having the same problem. Zen has gone out of production, just wanted to confirm that is what our taps are but can't find a photo online of this design. Could you send me a photo of yours please?
How does one remove the spindle handle off the Alder Tapeware Zen basin set.
Michael, to remove the handle off the Zen tap ware you will need a pronged flat spanner - this should have been left by plumber/builder on install, but if you don't have, please send your details (home address) through to our customer service inbox - customer.service@aldertapware.com.au will can post spanner out to you.
Hi Suzi, Thank you so much for getting back to me. In the meanwhile we have had a Plumber attend to the matter and he had a couple of the spare 'tools', which he left with us, so I wont be needing any sent to me. Thank you again and regards, Michael Avila
Michael, glad the plumber was able to sort out for you.
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