DeLonghi La Specialista Maestro Questions & Answers

Does the steamer works ? It looks the water is not getting hot Have you tried to make coffee or run hot water for tea ? Try descaling function I didn’t have this particular problem but When I have any issue I do following : I “pretend “ to make coffee with empty I opened the steamer full Run hot water for tea Press any 2 buttons together

In summary I still think the water is not getting hot

Hi it will grind the beans , thats all the ok light flashes but does not come on solid and after a short period all lights go out excepting the temp lights 3 of them start flashing . It wont descale nor does any steam/ cold or hot water work

I have this machine not sure of model but i wouldn't recommend it, it doesn't pump like a normal machine so it uses to much coffee, it sticks all the time when trying to get coffee out, buttons break on it and i haven't had it that long. if i could return it i would. I think its the worst machine delongi have made

Hi Simon, Thank you for your question. The EC9865M has the cold brew function and you are right, Everything else is the same. @ Tammy, We disagree with this statement and love our Delonghi La Specialista range. From the comments, it seems you may need some assistance with setting your dose and grind levels. This will help with the too much coffee comment, sticking of coffee. If buttons have broken, You will need to arrange a service to have this fixed so please contact us directly and we can help you arrange this. Please watch the below How to video playlist just to ensure everything is set correctly so you get the best out of this machine.

external link 

Hi, Thank you for your question regarding the DeLonghi La Specialista Maestro. Please be assured the start-up guide is just a recommendation as beans are different. The beauty of this appliance is to set up the way you like it, your flavour preference and your taste - It did take us a few goes to get it the way we wanted too

If you need assistance with the set up, Please do not hesitate to call us when you are with the machine on 1800 126 659 OR we have our own live coffee expert available to you which is free for a 30 min zoom session:

Click here to book: external link 

Thank you

DeLonghi Team

Thank you for the reply. I will be making an appointment with a live coffee expert soon. In the meantime, are you able to tell me if brand new machines usually have signs of coffee grounds in the grinding components? I noticed it in my machine when unboxing.

Many thanks.

Hi, Thanks for your reply back to us at De'Longhi. Yes, this can be normal for the machine. On our product manufacturing line, a handful of machines are tested for quality and safety. If a machine is delivered with coffee grounds present, this just means that on the line of production, your appliance was pulled to be test for it's batch run.

Thank you

Team De'Longhi.

I am using the Lazio medium beans mostly from aldi and using grind 5 with dose 15 I get great pressure readings, varying between each grind somewhat but of the 12 ticks on the optimum section it runs between 5 and 11 almost every time.

Thanks for replying! Thats a really different experience to me. I am using Lazio medium beans as well. I keep them in an Airscape canister. To get decent pressure I have the current batch set to grind #2 and dose 28 (for a double shot filter basket). If i have the dose any lower, the ground coffee doesn't reach the indicated filter basket line.

Did this ever happen to you?

Also, are you in a hot/humid locale? I'm near the ACT which tends to be more alpine-like. I'm wondering if geographic location plays much of a role.

Hi Berni, thanks for your question. Please check that the clear plastic tube is inserted all the way in. Ensure that assembly is correct. If older machine, possibly requires a replacement o-ring. Our customer service can send a replacement.

OR

The following steps may assist in re—priming the jug back to the machine. This can take a bit of time but please follow the steps below:

PRIMING THE MILK JUG - Fill the milk jug with cold TAP water - Choose a hot milk function repeatedly until the jug is empty - Repeat this until 4 full milk jugs of water have been dispensed - Fill milk jug with milk - Choose a hot milk function repeatedly until the jug is empty.

Once this process that been completed your milk jug should be reprimed back to the machine and you should have no further issues with it.

Thanks, De'Longhi

Hi I just starting using my Maestro today and discovered the hot milk function with the LatteCrema system is not available. @Delonghi it would be nice to see future versions released with this feature like it is on the automatic machines. It's a great feature for hot chocolates or quickly toping up a recipe with more milk for individual tastes and needs. Otherwise, happy with it so far.

I have exactly the same problem

Were you able to resolve that issue?

Hi yes we did, i took it in and its a fault with the pump so we got it replaced in store after asking the people in the store to plug it in to see if they could get it to go to no avail. Sounds like its a common issue as someone else also had the same problem. New one was all good, no issues so far.

I just got my machine replaced. like you I notice that the steam wand doesn't work to the full bar pressure. Just got off a call with Delonghi and they are telling me after seeing a video of me making it. it's perfect. I know it's not cause I had my old machine for nearly 2 yrs before it broke. I was able to make silky milk. You just confirmed being a trained barista.

Oh interesting! I took it back where I bought it and they 'fixed' it but its not fixed. Maybe this is the next avenue! Thanks for taking the time to reply!

Hello, thank you for reaching out! We strongly advise that you book a one-on-one Live Demo with one of our coffee experts via Zoom by clicking the link below. This is a De'Longhi endorsed, personalised session on how to use your machine to get your coffee just right, which you can schedule at a time that suits you. If you are located in Sydney, you can also visit our Coffee Lounge in Zetland for hands-on guidance on using your machine.

Coffee Lounge: external link 

Live Expert Demo: external link 

I have the same issue, did you get an answer?

Hi there, we thank you for your reaching out and we are more than happy to help. This video tutorial may offer some guidance on this: external link  If you are still experiencing issues, please let us know so we can further assist.

Thanks, De'Longhi

Did you get an answer for this. I don't want to change the coffee shot just more milk, a single shot cappacino makes about a quarter of a standard coffee mug. A double shot makes only half and that's with high foam. We just bought this Maestro and are ready to return it

Hey it took me ages to figure out how to program the milky coffees (the booklet said it wasn't even possible which had me worried) You need the crema system filled and already inserted in order to press the my button to customise.

My basic instructions: Select your milk drink (i.e flat white) Fill milk jug and insert latter crema into machine Turn crema dial to the first foam option for flat white (the min foam - the others don't work so well imo) do your usual grind and tamp option and insert the basket into the head to brew press the MY button so it lights up Hit ok and watch the shot - you need to stop this yourself by hitting ok again when its where you want it the milk will start and you need to hit ok to stop this when your cup is full (or when it hits max it will stop itself) hit MY again to save the setting

Hope this helps :)

I've gotten this far but can't seem to be able to re-use the saved settings for a flat white. The instructions and videos help with saving, be not re-using the saved settings. Each time I try to re-use the saved function, I instead find myself going through the motions of carefully watching the coffee and milk delivery. What am I doing wrong!?

An annoying design flaw. You can try place a waste tray to catch the first drop as waste without inserting the portafilter, discard and then place your cup, before it produces the milk from the lattecrema.

Sharon. I have not used the milk frother at all so cannot make comment on that. I had asked a question from DeLonghi (no answer yet) regarding the frother for 2 cups - it seemed to me that you really had 2 shots in a big cup as the frother does not split the output into 2 cups - Don't know if that's right?? I use the manual steam wand and it is fine for a single cup an can get milk for 2 cups up to between 45-50oC and then stops. Need to do 2 sessions of steaming to get the 60-65oC that is good temp. From what I am reading on this site the unit is either an absolutely unbelievably good machine that does everything without an issue, OR, it has a number of systemic faults all usually based around the frother / steam system. As a betting man I would say the latter is actually more correct. As the unit is heavily electronic I would suggest that many of the settings are able to be changed even more than DeLonghi note in their manuals - personally I think they should allow customers more access to those controls.

Thanks Neil. My husband actual spoke with customer service this morning and they have confirmed the machine is not set up or built for more than 1 cup at a time. The manual steam wand will automatically cut out after 2 minutes. So if we want to heat 2 serves of milk as you rightly stated I would need to do 2 sessions of steaming.

They also confirmed the auto milk is designed for only 1 cup.

Hi all. I had Meaghan (hope name is spelt correctly) from DeLonghi ring me and run through my issues. Pleased to say this was a very worthwhile (and long) phone call. Meaghan walked me through a number of different ways to set the machine that are not noted in their manuals. They were just slightly different techniques which ended up in getting a much better coffee shot than previous. I made sure to take a lot of notes. Thank you Meaghan. That said the issue regarding the steam wand time out cannot be resolved. The boiler size / type restricts the time it can be used so 2 lots of steaming is continued to be needed. It seems that the lower priced LaSpecialsta series Prestigia machine has a longer steam time. Its a little less endowed, but based on my coffee making needs it seems that is what I should have got. Overall I am getting a good cup of coffee now and understand how to adjust the machine better as i use different beans and in different environments so that is good. It just takes so long because of the steaming and to think I could have got what i wanted for $700 less - Thank you again Meaghan

Thanks Neil, and I am glad to hear you have had some resolution. Also good to know about the other model. Disappointed these key “restrictions” of the machine are not ever mentioned or explained to the consumer as they are key points in making a decision on such an expensive machine. From a consumer perspective it’s horrible and misleading - knowing this ahead of time we would not have even considered this machine

Hi Neil, my husband spoke with Customer service today regarding the manual steamer - the machine is built/set for really 1 coffee and the manual steamer will cut out at 2 mins. So to heat milk for 2 cups we will need to do 2 steam sessions. It’s disappointing a machine so expensive is only set for 1 cup of coffee, and you can’t manually steam milk to the temp or time you need. We are considering returning our machine

Hi Sharon. I agree. An expensive machine that has the options for 2 cups in everything except steaming the milk. Seems an unbelievable oversight to me. I still say that as it is electronic some boffin at DeLinghi could reset the steam timer and patch the fix. I’m still waiting for my actual contact with them though they they sent emails over a week ago. Maybe we can have a group return (haha!!)

Hi all. I had Meaghan (hope name is spelt correctly) from DeLonghi ring me and run through my issues. Pleased to say this was a very worthwhile (and long) phone call. Meaghan walked me through a number of different ways to set the machine that are not noted in their manuals. They were just slightly different techniques which ended up in getting a much better coffee shot than previous. I made sure to take a lot of notes. Thank you Meaghan. That said the issue regarding the steam wand time out cannot be resolved. The boiler size / type restricts the time it can be used so 2 lots of steaming is continued to be needed. It seems that the lower priced LaSpecialsta series Prestigia machine has a longer steam time. Its a little less endowed, but based on my coffee making needs it seems that is what I should have got. Overall I am getting a good cup of coffee now and understand how to adjust the machine better as i use different beans and in different environments so that is good. It just takes so long because of the steaming and to think I could have got what i wanted for $700 less - Thank you again Meaghan

It took me a while to figure out what the extra grind setting is for but after lots of research I found the answer. Apparently it is for when the machine ages and the grinders are a bit worn. You use this setting to give extra grind to compensate

Did you a solution I just bought it and I am having the same problem!

I’m having the same issue. Have you found a solution?

I picked my machine up today and am having the same problem. Any answers?

Insert the portafilter before rinsing.

You cannot bypass it you can just clear it /delete it in effect. Press and hold the My button until the light turns off. The downside is, you need to reprogram it again if you want to use the MY button function for the drink.

Hi, can you help or do you know how to get more milk if you have a larger cup without having to go through re brewing. Theres no button just to get more milk in your cup using the automatic system

Of you customize it using the My button then you can just stop it when you have the amount of milk that you want but you can't just add more. I agree that would be a nice feature. I do find that the milk doesn't get hot enough though and if you put too much in something like a latte then your coffee is almost cold.

If you press the ok button whilst it is making a saved beverage you can stop the current pouring early (e.g. milk or coffee) but you can’t make them go longer. Another way would be to press the my button until it flashes (as if you were to change the setting) stop each pour when you want and simply not press the my button at the end so that it doesn’t save (doesn’t overwrite your setting). Another alternative is to use one of the other coffees which give longer pours and stop early.

Hi Ljupco,

We're so sorry to hear that you're still experiencing issues with your machine's frothing. We would like to help you resolve this and have just sent you a direct message.

Thanks, De'Longhi

Hi Ljupco S., did De'Longhi solve your Problem? Sadly i have the same problem.

Since 2003, I have been a barista with latter art in every cup and I find this machine very difficult to use the wand manually. Using auto mode for milk frothing is slightly better but barely. Inconsistent and not enough steam pressure to spin milk correctly. No latte art coming from this machine.