Joanne M
Joanne M · Neo Buddy

Can you please tell me if you can buy the drip tray that fits under the neo buddy. Also can yiu get a stand for the neo buddy.

Everdure
Everdure   DM   

Good morning Joanne, thanks for you enquiry regarding the Neo Buddy , the parts that you are asking are available through Bunnings Special order desk so if you contact you local outlet they will be able to assist . The team at Everdure.

Brad
Brad · Neo Buddy

When hooking up to gas bayonet on caravan, does it use the same gas hose as Weber?

Everdure
Everdure   DM   

Good morning, The Everdure hose has a bayonet fitting which is suitable for Australian homes , if the fitting on your caravan is the same as your home it should fit for you. If you require further assistance please contact our customer service desk on 1300 739 033.

The team at Everdure.

Louise Blew
Louise Blew · Neo Buddy

Hi I want a full flat plate for my neo buddy, where can I buy it from?

Everdure
Everdure   DM   

Good morning Louise,

Thanks for contacting us with regards to your Buddy , please contact our customer service desk on 1300 739 033 and one of our friendly team will be able to assist with your enquiry.

Kind regards

The team at Everdure.

Ashley
Ashley · Neo Buddy

Where can I get cast iron plate plate Neo Buddy?

Everdure
Everdure   DM   

Good afternoon Ashley,

All parts for the Neo Buddy are available through the special orders desk at Bunning's. Please feel free to contact us on 1300 739 033 if we can assist further.

Maca
Maca · Neo Buddy

Hi, My Buddy won't heat more than 200, pork won't crackle.. Any advice?

Everdure
Everdure   DM   

Good afternoon Maca,

So that we can assist with your enquiry could you please contact our customer care team on 1300 739 033

Thanks.

Pully
Pully · Neo Buddy

Hi I brought this product, but I understand that it is more like an oven. How can I steam Vegs in / On it as I don't want to use fat

SteveBoyd
SteveBoyd  

It could be used as an oven but I have not. Steaming is another thing again. That just requires boiling water under the vegies container.

Pully
Pully  

I have found a way to steam them. I put a wire tray on the BBQ, put an aluminium tray on it put my vegetables in with a little water and I cover with aluminium foil. Close the lid and about 35-40 Min later they turned out good. I have to remember that it is like an oven and allow the time to cook

Sabrina
Sabrina · Neo Buddy

Hi all! Hope you can help me, purchased an Everdure Neo buddy but the manual gives know instruction about using it. Do you keep the lid down first until you get the desired temperature to cook steaks and chicken? I'd also look on there site but found the information useless.

Mark B
Mark B  

Hi Sabrina, You can keep the lid down but the BBQ can only be on low. DO NOT TURN IT UP TO HIGH! You will ruin the BBQ. You can get the temperature up fairly quickly this way if you want to seer your steaks. You could always start it up on high, seer the steak and then turn it to low.

It doesn't surprise me with the lack of information with this brand.

Sabrina
Sabrina  

Thanks Mark yes imformation was very limited, but will try this next time I barbecue.

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