Fanaway Evo 1 / 2 / 3 Questions & Answers

Five years old? I probably wouldn't be spending any more money on it mate. Unless you can source a second hand led unit it looks like that decision has been made for you. I pulled apart my led panel when it died and could see the burnt out components. They could be replaced by someone who knew what they were doing with a very fine soldering iron, but that wasn't me. Open it up and have a look.

Hi Daryl, Thank you for your feedback. I'm very sorry to hear that the LED has failed. If you email us at support@beaconlighting.com.au with the fan's SKU number, I can double check for any alternative options or spare parts. Also, if you could please advise your state and contact number, we will have someone reach out to discuss the issue further. Kind regards, Jesse - BL Customer Service.

Hi John, It sounds like the LED driver may need replacing. You should be able to get a spare driver through your closest Beacon Lighting store. You will need to give them the SKU number of the fan you have. You shouldn't have to also purchase a new receiver for your remote Amber- Beacon Lighting Customer Service

Hi, I am very sorry to hear of the issue with your new Fanaway Evo1. Please fill out our warranty form here: external link , and once submitted, someone from our warranty team will be in contact with you to assist you with getting this fan issue resolved. Kind regards, Michael - BL Customer Service

Hi Gayle. Sorry to hear about your fan and light. Can you please DM us at support@beaconlighting.com.au with the above information you have supplied, and also your best contact number and email address so we can have a representative assist you further. Kind regards, Luke - BL Customer Service

Hi Nik Thank you for your message. Unfortuantely you will need to replace the whole fan as the ballasts are unable to be sourced Kind regards Amber - BL: Customer Service

Hi Sandeep, if you could DM us at support@beaconlighting.com.au, the issue , we can supply some information that may assist in fixing this issue. Debbie- Beacon Lighting Customer Support

Good Morning Tracey, Thanks for getting in touch with us. Depending on the year of your Fanaway EVO1, the instructions may differ or use a different kind of lighting technology. So that I can provide the correct instruction manual and information for your specific Fanaway model, can you please DM us at support@beaconlighting.com.au with some more information and photos of your fan? One of our team will then be back in touch with these instructions.

Kind Regards, Michael - BL Customer Service

Fan is Evo 2

Hi Sheldon, Can you please email a picture of the remote that you are using and the SKU number of the fan, this should be on a sticker on the canopy of the fan to support@beaconlighting.com.au Kind regards Amber - BL Customer Service

Mostly some thing wrong with the receiver on top of the fan base. My one went bust in few months. A poorly built product.

Hi Padani, The remote does not come with this fan, this would have been a remote purchased as an extra item remote will have at least a 12-month warranty on it if you complete the form external link , our Warranty team will send out a service tech to have a look at your fan for you. Debbie- Beaacon Lighting Customer Service

Hi Lush, You can clean the blades by pulling each blade out when this is switched off, using a damp cloth and soapy water. For any further enquires please email support@beaconlighting.com.au. Kind regards - Haylee - BL Customer Service

Hi Martin, the issue maybe to do with the the driver for the LED light or the receiver unit for the remote. Or it could be that the light has come back on with the lowest dimming , can you try holding down the light button on the remote to see if this changes the brightness. If holding the light switch down does not fix the issue, you may have to get a new receiver unit for the remote. Debbie- Beacon Lighting Customer Service

Thanks so much for getting back to me, I ended up fixing the fault by pressing and holding down the light on/off button for several seconds. really appreciate your help with this.

Hi Adolf, it sounds like the LED driver may need replacing. You should be able to get a spare driver through your closest Beacon Lighting store. You will need to give them the SKU number of the fan you, Debbie- Beacon Lighting Customer Service

Thank you I presume Becon lighting would have spare parts

Hi Adolf, Yes, you can contact your closest store and they can assist Kind regards - Amber Beacon Lighting Customer Service

Hi Kara, unfortunately the factory that made these ballasts no longer make them and have not done so for a number of years. Debbie- Beacon Lighting Customer Service

Good Morning, Please watch this video demonstrating how to clean the Fanaway blades: external link . In regards to changing the light globes, your model has an integrated LED light system so doesn't have globes to change. If your light isn't working it may require a new driver which is a spare part. Spare parts are done through our Beacon Lighting stores, they will be able to advise of cost and availability. Kind Regards, Lisa-BL Customer service

Good Morning, Your remote receiver may be faulty. Can you please email us on support@beaconlighting.com.au with your contact details so we can assist you. Please state how long you have had the fan, if it was ever put in as a warranty claim etc Kind Regards, Lisa-BL Customer service

WRT your reply. Your guess as to where the problem lies was correct, (or a common problem)? I opened the receiver * (Lucci, UC7076R). I tested the decoder output using the transmitter and an oscilloscope on the decoder outputs. They appeared to be outputting correctly. However the driver relays produced a faulty combination to select the two, 2nf capacitors (which select speed and on/off). Viewing the solder side of the board it became apparent that poor soldering repair and modification was the problem. (see attached JPG). This mod. etc is directly over the relay driver transistors causing the problem and I guess was never tested afterwards! This lead to the reversal of the High and Low button senary. This situation lead to further problems: - Initially the fan was started on ‘Low’. After a period of time it would not start under low conditions so it was stared under ‘Med’, (this of course is the ‘High’ situation). It was some time later when ‘High’ (this of course is ‘Med’) was used to start the fan which but this to did not start the fan. Med was then used on a permeant basis to start the fan thereafter. Today the fan will not start under a ‘Med’ (High) condition – fan motor suspected ! This entire above episode blow out the warranty period.

Note that the fan never produced a suitable down draft for comfort after using for a short period. From a design project the fan is very heavy. Lighter and stronger materials could have been used. gzchew@gmail.com

Conclusion: I believe that an Audit of the Process Control and Q.C should be investigated if you are to continue producing this product. I suspect that my case is not the first. No claim will be made as the fan has been delivered to the local tip and another fan is to be purchased.

* Unable to send photo attachment of modification of TX ??

Hi Fred, I have passed your information onto our QC team for their investigation , regards Debbie - Beacon Lighting Customer Service

Good Morning, I have asked our technical team about your issue. I will advise further when I have an answer for you. Kind Regards, Lisa - BL Customer service

Hi Ken, I'm sorry to hear you are having issues, Here is the link for the Warranty form to be completed external link  Once completed this goes through to the Warranty team and they will be in contact with you directly. Kind regards. Haylee - BL Customer Service

Hi Ken, you can try this, and if this doesn't work you can then fill out warranty. Sounds like a frequency issue. You can try changing the frequency by doing this on your remote unit. If you can direct message me at support@beaconlighting.com.au I can forward you the instructions. Kind Regards Lisa, -BL Customer service

can you tell me the instruction i got the same problem of turning the light on and off or in the other direction

Hi Ken, can you please email support@beaconlighting.com.au with your contact details and fault issue and we can have someone from our technical team contact you directly. Kind regards. Haylee -BL Customer Service

Hi Edwin, can you confirm what Fanaway you have as the Evora has only been available less than a year. If you cannot provide the SKU number of the fan you have, can you tell me what sort of globe is in the fan, is it a circular fluorescent/LED/3 x screw type (ES) globes. Also, is your fan on a remote? If it is on a remote, the issue maybe to do with someone nearby has a fan on a remote or an appliance that is operating off the same frequency as your fan remote . if this is the case, if you DM us at support@beaconlighting.com.au with the SKU number of your fan, or what type of globe so we can identify it as well as a picture of your remote, we can advise on how to fix this issue. Debbie- Beacon Lighting Customer Service

I strongly suggest you replace the circular tubular light fixture

Hi Dianne, Thank you for contacting us. If you turn the light on via the remote then when you leave the room, you turn it off via the isolation switch on the wall, the light will go off, when you come back in the room, you can turn the switch back on and the light should come back on, however the fan will not come on until turned on via the remote. Kind regards, Natasha Beacon Lighting Customer Service.

Hi Sim, Thank you for contacting us. Please contact us at support@beaconlighting.com.au with your best contact details and purchase date so we can look into this further. Kind regards Natasha BL customer service

Good Morning, It is not normal for this to happen. Please can you send an email to support@beaconlighting.com.au with your contact details and outline the above problem so that we can communicate with you further regarding the problem with your fan. Kind Regards Lisa-BL Customer service