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Fanaway Evo 1 / 2 / 3

Fanaway Evo 1 / 2 / 3 Questions & Answers

Evo1 Prevail, Evo2 Endure, Evo3 Asymmetric
2.1 from 97 reviews

155 questions from our users

EkP

EkPasked

Evo 1 / 2 / 3

I have a evo1 and had to have the led ballast replaced last year and now the light keeps switching itself off what would be causing this?

1 answer
Fanaway
Customer S.Fanaway

Do you have a remote on this fan, if so, someone nearby may have their remote on the same frequency as your so when they turn theirs own, yours comes on, Debbie - Fanaway Customer Service

Richard

Richardasked

Evo1 Prevail

Hi
Evo 1 the fan operates fine on high but has no low speed. There is no remote fitted, operates from hard wired controls on the wall. Please advise the likely fault with this fan unit. I am a electrician by trade abd would like to know if this fault can be repaired.

Thnks

No answers
Kris O

Kris Oasked

Evo 1 / 2 / 3

Hi twice now I have purchased new remotes as the light section works but the fan does not. This solved the problem for a short time but now again I have bought two more remotes (more than $380 in remotes) to find I have the same issue as many other people here. It’s light on and full fan or off at the wall and no light.so either I am freezing or I am in the dark. New remotes work perfectly in the other rooms, so I know it’s the actual fan that is the issue. We are using a torch now in our bedroom. Our fans are about six years old now. How can I solve this problem. Is there a way to disable the fan?? So I’m not in the dark at night

1 answer
Fanaway
Customer S.Fanaway

Hi Kris
Thank you for your question, this really would be something that only a licensed electrician would be able to answer or carry out the works on , therefore my recommendation would be to contact your electrician and discuss this directly with him or her
Kind Regards, Tina - Beacon Lighting Customer Service

Julia

Juliaasked

Evo 1 / 2 / 3

Can we buy new blades for fanaway? We broke one cleaning it.

1 answer
Fanaway
Customer S.Fanaway

Hi Julia,

Thank you for your enquiry , it is possible to obtain the blades for these fans they are sold as a set , however for all spare parts, please visit\contact your local Beacon Lighting Store who have access to our Spare parts division and they will /can order them in for you. They will advise you of costing and eta into store.

Kind Regards,
Tina - Beacon Lighting Customer Service

George Hardie

George Hardieasked

Evo 1 / 2 / 3

One of 2 remote fsnways has stopped working properly. The light turns on and off but can't turn off fan or adjust fan speed. I isolate it via the,wall switch. I guess it's the receiver that has failed. What do they cost and who replaces it?

1 answer
Fanaway
Customer S.Fanaway

Hi George, replacement remotes can be sourced from your closest Beacon Lighting store, depending on the fan you have and how many years you have had it, it maybe under warranty. I would suggest you contact the store directly with the SKU number of the fan, and if the remote was purchased, the SKU no. of this and they will be able to assist you with costing, Debbie - Fanaway Customer Service

Hugh B.

Hugh B.asked

Evo1 Prevail

My eco 1 fan away has developed a wobble on setting 1 , switch to 2 and it seems to steady considerably , wondering how to rectify this

2 answers
Fanaway
Customer S.Fanaway

Hi Hugh, I would suggest you look at the screws holding the fan to the ceiling to ensure they are tight and that the mounting bracket is tight, not loose in the ceiling. The blades may need readjusting, if you PM us at support@baeaconlighitng.com.au, we can provide instructions on blade replacement/placement, Debbie - Fanaway Customer Service

Hugh B.
Hugh B.

Thanks will investigate further.

Robyn W

Robyn Wasked

Evo 1 / 2 / 3

My remote will not turn light or fan on. The batteries are fine. Do I need a new remote? How do I reset tge remote when tgere is no reset button?

1 answer
Fanaway
Customer S.Fanaway

Hi Robyn, from what you are saying, it appears that the remote receiver may have failed in the fan. If the fan came with the remote and is under 2 years, please complete the form on this link https://www.beaconlighting.com.au/warranty-claims and our Warranty team will be in contact to arrange a service call for you. If you purchased the remote as an add on the the fan, it has a 12 months warranty on it. If outside of warranty, new receivers can be purchased through your closest Beacon Lighting store, Debbie - Fanaway Customer Service

Christy

Christyasked

Evo 1 / 2 / 3

My fans blades won’t extend when in operation.

1 answer
Fanaway
Customer S.Fanaway

Hi Christy, the issue maybe to do with some "screws" need tightening. If your fan was purchased within the last 2 years, please complete the form on this link https://www.beaconlighting.com.au/warranty-claims and our Warranty team will send a service man out to have a look at it for you. If outside of this period, please PM us at support@beaconlighting.com.au and we will be able to send you instructions on how to look at tightening these on your fan etc, Debbie - Beacon Lighting Customer Service

Anisul

Anisulasked

Evo 1 / 2 / 3

Hi
How can I get the warranty form?

3 answers
Fanaway
Customer S.Fanaway

HI Anisul, Thank you for your message. Please find the link below to our warranty form.
https://www.beaconlighting.com.au/warranty-claims
Regards Amber - BL Cutomer Service.

Anisul
Anisul

Hi Amber,
The link does not work!
Anisul

Fanaway
Customer S.Fanaway

Hi Anisul, I have checked by clicking on the link and it goes to the form on our Retail website. This is a third party site not affiliated with Beacon Lighting and it maybe blocking the use of the link for you . Please visit our retail online site, go to the bottom of the page under the title "NEED HELP:, 4 one down is the Warranty Request Form - click on this and it will send you to the form to be completed. Debbie - Beacon Lighting Customer Service

charlie

charlieasked

Evo3 Asymmetric

I am still waiting for a reply to my last question

No answers
charlie

charlieasked

Evo3 Asymmetric

I have a fanaway evo 3 asymmetric and the cover fell off i contacted Beacon Lighting and was advised that the cover is unavailable i now have an expensive fan light exposed with no cover what assistance can you give

4 answers
Fanaway
Customer S.Fanaway

Hi Charlie, Thank you for your message. Unfortunately once we discontinue a product we do keep a limited number of spare parts but once these have been depleted we are no longer able to source them. I am sorry but we are unable to assist you in the replacement you need.
Regards Amber - BL Customer Service

charlie
charlie

so i have a very expensive fan with no cover and to replace it will be more expense that's not very good service very disappointed . when was the fan discontinued? surely a fan that was around in 2013 when i purchased it , so seven years old and no spare parts how many covers would
of broken since then ?

Fanaway
Customer S.Fanaway

Hi Charlie, we do keep spares for a couple of years as long as we can still get these spares from our suppliers however this fan was deleted in August 2017 so all stock is now depleted, Debbie - Beacon Lighting Customer Service

Martin B.

Martin B.asked

Evo1 Prevail

I recently purchase an EV01 LED fan. It was installed by a Beacon Lighting recommended Electrician. The problem is that the fan turns itself off after running for a while. This is very evident at night when the fan is left running all night. Is there a timer in the fan that will turn the fan off after a certain time?
Thank you
Martin

1 answer
Fanaway
Customer S.Fanaway

Hi Martin, the included remote has a set of dip switches and somebody near by may have the same number set on their fan & remote and this is turning your fan off. Please change your 4 numbers to match in the remote and the receiver unit found in the canopy. If you would like the operating instructions on how to do this, please email us: support@beaconlighting.com.au
Regards,
Gaile - Beacon Customer Service

Megan T.

Megan T.asked

Evo 1 / 2 / 3

Hi our fan needs a new capacitor wondering how we find out the easiest way to do this

3 answers
Fanaway
Customer S.Fanaway

Hi Megan, The capacitor would be available from our Spare Parts Department which can be accessed via your local Beacon store.
Regards,
Gaile - Beacon Customer Service

Megan T.
Megan T.

Is there instructions on how to do it ??

Fanaway
Customer S.Fanaway

Hi Megan, Your electrician will know how to install the capacitor for you.
Regards Amber - BL Customer Service

Donna C.

Donna C.asked

Evo 1 / 2 / 3

Where is the reverse switch on the EVO 1 Prevail?

1 answer
Fanaway
Customer S.Fanaway

Hi Donna, The reverse switch is located in the top of the motor housing. Slide the switch to the LEFT for summer
weather operation. Slide the switch to the RIGHT for winter weather operation.
Regards Amber - BL Customer Service

Carmel D

Carmel Dasked

Evo2 Endure

We have just installed 2 Fanaway Evoraretracting blade ceiling fans in bedrooms. Is there anyway of lowering the intensity of the low speed on the fans as we find the airflow too strong when we’re in bed ?

No answers
pawelandraquel

pawelandraquelasked

Evo 1 / 2 / 3

How can I unscrew the blades - take them out and adjust them? Where can i find an instruction on this?

1 answer
Fanaway
Customer S.Fanaway

Hi pawelandraquel, we do have an instruction manual for how to unscrew the blades on the Fanaway. If you are able to private message us at support@beaconlighting.com.au with your email address we will be able to send this to you. Regards, Rhiannon - Beacon Lighting Customer Service.

MDP

MDPasked

Evo 1 / 2 / 3

fanaway evo3 will not turn off ??? anyone help

1 answer
Fanaway
Customer S.Fanaway

Hi, Thank you for your message. Your fan should have an isolation switch on the wall which will shut down the power to your fan.
For us to assist you further can you please email us some more information regarding your fan, such as if it is controlled via a remote or wall switch and when it was purchased at support@beaconlighting.com.au
Regards Amber BL-Customer Service

dee

deeasked

Evo 1 / 2 / 3

Hi, the remote for the light on the fan still works, but it no longer works for the actual fan, is there an easy fix for this?

1 answer
Fanaway
Customer S.Fanaway

Hi Dee, from what you are saying, it appears the the remote receiver has stopped working, this may need replacing however, this can only be confirmed by an electrician. The remote receiver can be easily replaced. Debbie - Fanaway Customer Service

LorrettaAndrobert A.

LorrettaAndrobert A.asked

Evo 1 / 2 / 3

How do I remove the cover off the light to clean It has become quite yellow in colour

3 answers
Maree
Maree

Just twist the cover to remove it. We had no luck cleaning the yellow and had to replace the cover.

Many thanks. Where did you buy the new cover, beacon have told us they do not sell replacement covers

Fanaway
Customer S.Fanaway

We do sell some replacement covers, it will depend on what year you purchased your fan ie the model type as some of the older ones are not available now. Please advise the Beacon Lighting store the SKU number of the fan you have, the colour of the fan and also what wattage fluro tube you have as this will determine if the cover is still available. Debbie - Beacon Lighting Customer Service

VintageDom

VintageDomasked

Evo1 Prevail

Why didn't anyone tell me that you need TWO people to clean the blades when I bought the fan. I live on my own and there is no possible way for me to be able to clean the blades properly.

No answers
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