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Fanaway Evo 1 / 2 / 3

Fanaway Evo 1 / 2 / 3 Questions & Answers

Evo1 Prevail, Evo2 Endure and Evo3 Asymmetric
2.1 from 91 reviews

122 questions from our users

Andrea

Andreaasked

Evo 1 / 2 / 3

One of the fan blades has come loose and will not retract and comes out too far if the fan is turned on cause wobble/noise... fan is less then 3 years old

1 answer
Fanaway
Customer S.Fanaway

Hi Andrea, I am sorry to hear the issue with your fan. This fan will wobble if the blades are not balanced. I would suggest speaking with our Warranty team on 1800 602 243 about this issue. Debbie - Fanaway Customer Service


Ros

Rosasked

Evo3 Asymmetric

We have had the Evo3 Asymetric for about 2 years. It was pretty silent but this year it started making a slight rattling noise while operating and a loud noise when the blades close. We have tried tightening the screws and oiling the blades but it still has not fixed the problem. Any thoughts on what the issue may be?
Also, having read some of the reviews on here I’m wondering whether we should be worried that the rattling sound means one of the blades might snap off?? Does the sound mean that it’s more dangerous now?

No answers

Wei S.

Wei S.asked

Evo 1 / 2 / 3

my fanaway remote is not working, How could I reset it?

No answers

Chicca M.

Chicca M.asked

Evo2 Endure

Hi, I would like to know where to buy the spare blades, Fanaway 210931 EVO2 endure ,
I broke them
Thank you
Beba

No answers

Norm

Normasked

Evo 1 / 2 / 3

Hi, my electrician fitted fan works just fine, however, the light does not reach full illumination, and is faintly visible only when totally dark. When I press the remote light activating switch, I can here the light activate, but it just won’t get bright, no matter what what we do. We have even changed the light, for one exactly the same, but the light still fails to function, while the fan works just fine. Are you able to advise please?

3 answers
Craig
Craig

Hi Norm, ask your electrician to check the voltage on the output to the light, if that reading is low then the receiver is faulty. If the voltage is normal, replace the ballast. If the fan is working then voltage in should be okay, so your fault lies with the receiver or ballast, it is under warranty so I would just return it if you find a fault.

Norm
Norm

I’ve had the electrician take the unit away and bench test the light for operability... No problem, it works just fine, lights come on, the fan works everything is, as it should be. However, once refitted back at the house, the fan operates as it should, no light visibility, just an audible click that its on, with a very low light level being displayed. To summarise, the light has been changed, the second light operates in the same fashion as the first. No light displayed, the fan operates. May I request any suggestions as to why the failure is happening, and only a partial failure, as the fan operates?

Fanaway
Customer S.Fanaway

Hi Norm,

as mentioned previously, if you can contact us at Beacon Lighting on webmaster@beaconlighting.com.au the details of the exact Fanaway you have purchased, as there are different types that have different lights ie. LED, Fluorescent , ES globes, we can advise further on what the issue maybe and assist you with this. you can also call us on 03 8561 1599, Debbie - BL Customer Service


Norm

Normasked

Evo 1 / 2 / 3

Hi, my electrician fitted fan works just fine, however, the light does not reach full illumination, and is faintly visible only when totally dark. When I press the remote light activating switch, I can here the light activate, but it just won’t get bright, no matter what what we do. We have even changed the light, for one exactly the same, but the light still fails to function, while the fan works just fine. Are you able to advise please?

1 answer
Fanaway
Customer S.Fanaway

Hi Norm, I'm sorry to hear about your fan not working. As there are different variety's of the Fanaway Fans, could you please PM us at webmaster@beaconlighting.com.au the complete details of the fan you have i.e SKU number ( 6 digit number 212xxx) and the issue you are having so that we can answer your question correctly. Amber - Beacon Lighting Customer Service.


Greg C.

Greg C.asked

Evo 1 / 2 / 3

Our Fanway light has started flickering (it's a few years old). Can the light globes be replaced?

3 answers
Fanaway
Customer S.Fanaway

Hi Greg,
Thank you for your enquiry. The light can most certainly be replaced in your Fanaway. Can you please respond with a make and model description so that I can advise on the correct globe for your Fan. Kind regards, Monique BL Customer Service Team.

Greg C.
Greg C.

The model is ES0363D E090. Can this be installed without an electrician?
You can see it on page 8 here https://www.beaconlightingtradeclub.com.au/media/210905-907_IM_Ver_1_1_2014-12-30_-WS-EN.pdf

Fanaway
Customer S.Fanaway

Hi Greg, thank you for providing us with the link. The Fanaway you have has integrated LED panels, and does not take globes. You can purchase the LED panels via our spare parts division, in store only. If you contact/visit you local Beacon Lighting store they will advise of pricing and availability. The light "kit" does plug in so you would not need an electrician however you do need to ensure that the power is off to the fan. If you fan is less than 2 years old, this can be replaced under warranty. Kind regards, Emina - BL Customer Service


Helen mcD

Helen mcDasked

Evo 1 / 2 / 3

The fan has only bern installed for three days. Suddenly, today, it’s making a loud grating noise when running even on low. Fan is not wobbly and can’t see any dirt on the blades or assembly. Hey is it making a noise all of a sudden ?

1 answer
Fanaway
Customer S.Fanaway

Hi Helen, I cannot say why this is occurring. I would suggest, if you live in Australia, to contact our Warranty team on 1800 602 243 and they will arrange a service call for you to see what the issue could be. If you live outside of Australia, please contact the supplier you purchased this from and they will be able to advise on the warranty call out on this fan, Debbie Fanaway Customer Service


Rob S.

Rob S.asked

Evo 1 / 2 / 3

Hi I have a EVO 1 and I need to replace the fluro tube how do you remove it. Regards Rob

2 answers
Fanaway
Customer S.Fanaway

Hi Rob, the white plastic diffuser needs to be removed by holding the metal part above the diffuser with one hand and turning the diffuser in an anti-clockwise direction about a 1/4 of a turn. The diffuser should then come back and you just unclick the tube from the wire and take the tube out. Debbie - Fanaway Customer Service

Rob S.
Rob S.

THANKS


CAMILO ANDRES R.

CAMILO ANDRES R.asked

Evo1 Prevail

I have a fanaway evo1, recently led lights are turning off after a short period of work, what could be the problem?

1 answer
Fanaway
Customer S.Fanaway

Hi Camilo, the issue could be to do with the driver. Please contact our Warranty team on 1800 602 243 to get this looked at , Debbie Beacon Lighting Customer Service


Stephen C

Stephen Casked

Evo 1 / 2 / 3

Hi, I have 5 x Evo one fanaway fans, all fans operate using remotes, one of the fans has start playing up by only circulating the fan speed on high and then only on really low. On low the blades hardly come out from the base. What is the cause and how can it be fixed? Thanks Stephen

1 answer
Fanaway
Customer S.Fanaway

Hi Stephen,
Thank you for your enquiry, it sounds like the remote control may need to be replaced or the capacitor in the fan you will need to have your electrician come and check this to fully diagnose what exactly needs to be replaced.Kind Regards, Tina - Beacon Lighting Customer Service


Anne C.

Anne C.asked

Evo 1 / 2 / 3

how do you replace the led globe

2 answers
Fanaway
Customer S.Fanaway

Hi Anne C,
If you have the version where the LED is integrated this is not changeable , you will find that it would most likely not be the LED that has failed , but the driver and these are available through the Beacon Lighting spare parts division- which can be accessed through your closest Beacon Lighting store , they will be able to advise on availability and costing for you- Kind Regards, Tina - Beacon Lighting Customer Service

Anne C.
Anne C.

thanks


Felicity1

Felicity1asked

Evo 1 / 2 / 3

Hello I have this ceiling fan only a couple of months old fan working perfect no light coming on, can you suggest how to change bulb? Why it should have stopped working after a couple of months please

1 answer
Fanaway
Customer S.Fanaway

Hi Felicity, I cannot tell from this forum which fan you so I am not able to answer your question fully have however your fan will be under warranty so I would suggest completing the form on this link https://www.beaconlighting.com.au/warranty-claims and our Service team will arrange a service all for to repair/replace the fan for you. If you have any further questions, please contact us directly at webmaster@ beaconlighting.com.au as we can look further into the issue for you, Debbie - Beacon Lighting Customer Service


Paula Zahra

Paula Zahraasked

Evo 1 / 2 / 3

I have just purchased 2 identical fans and the light in one is much brighter than the other on all 3 tones. I need them both bright. Any idea on how to fix the issue?

2 answers
Donna
Donna

I would ask about that at the place of purchase

Fanaway
Customer S.Fanaway

Hi Paula, if you have the Fanaway Evo1 that came complete with remote control where you can change the colour temp of the light by pushing a button, then the remote also has a dimming function on it. By pressing the light button on the remote, the light will dim or become brighter. if you have tried this and they are still different a brightness, please PM us at webmaster@beaconlighting.com.au the details of your purchase, ie. the SKU no. of the fans and you contact details and we will be able to advise further, Debbie - Beacon Lighting Customer Service


Batinoz1963

Batinoz1963asked

Evo2 Endure

Hi can you get replacement shades for a fan away?

1 answer
Fanaway
Customer S.Fanaway

Yes, you can get replacement shades through your closest Beacon Lighting store, you will need to advise them of the model you have, ie. what wattage tube and what colour fan you have so that they can get the correct one in for you, Debbie Beacon Lighting Customer Service


Carol B

Carol Basked

Evo1 Prevail

I have recently purchased the fanaway EVO1 LED and had it installed by licenced electrician. I turned it on last night and after about 3 hours it the fan shut down. This has now happened twice, is there a setting that needs adjusting or is it faulty?

1 answer
Fanaway
Customer S.Fanaway

Hi Carol, thank you fro your message. Here is the link for the Warranty form to be completed https://www.beaconlighting.com.au/warranty-claims.html. Once completed this goes through to the Warranty team and they will be in contact with you directly regarding the fan. Alternatively, please send us an email with your contact details to webmaster@beaconlighting.com.au to discuss this further. Regards, Emina - BL Customer Service


Bruce W

Bruce Wasked

Evo1 Prevail

I have a fanaway EV01. The remote controller has failed again which means a new controller. $100 plus electrician $150 plus.Can the wall control unit work if installed when the controller is not working??

1 answer
Fanaway
Customer S.Fanaway

Hi Bruce, it will depend on the version of EVO1 fan you have as to whether you can use a wall controller. If you have one that has a fluoro circular tube as a light, then you can use a wall controller, the remote would have be disabled fully. if you have one that has a LED light with a remote where the light dims from the remote, then a wall controller cannot be used. if you have any further questions, please PM us at webmaster@beaconlighting.com.au , Debbie - BL Customer Service


Ming

Mingasked

Evo1 Prevail

I am wondering if any LED could be replaced. It is because the Luminous level is not good enough. Original is 40w rated LED.

2 answers
Fanaway
Customer S.Fanaway

Hi Ming, the LED light in the Fanaway Evo1 cannot be replaced. This has a great light output of 2200 lumens, Debbie - Beacon lighting Customer Service

Ming
Ming

Thanks a lot. Any possibility that Fanaway could offer upgrade kit to enhance the light level? It seems the current light level may not be satisfied. Many thanks.


Jac Gross

Jac Grossasked

Evo 1 / 2 / 3

Our fanaway turns on automatically, mainly in warm weather. Anyone know why this would happen?

1 answer
Fanaway
Customer S.Fanaway

Hi Jac, if you use a remote, there is a possibility that someone in your area is using a remote that is on the same frequency as you. Please check your installation instructions for the remote, and you will find where the DIP switches are located so you can change the frequency, Debbie - Beacon Lighting Customer Service


Neil

Neilasked

Evo1 Prevail

Hello
We have an EV01 in our bedroom and for the third time in 8 years the remote doesn't work for all functions - in this case it is the fan operation. Th light function still works. This is really annoying as it wasn't a cheap fan/light and each time we have to buy the remote/receiver kit for around $85. What are our options please?

1 answer
Fanaway
Customer S.Fanaway

Hi Neil, the only other option you would have is not not to use a remote at all and use the fan wall controller that was originally supplied with your fans when you purchased them as fan remotes are great for ease of installation and easy to use however they can be prone to powers surges/changes which can cause the receiver unit to fail and need replacing. There are fan remotes that retail for $79.95 that are made to help protect against surges however they will not entirely fix the issue that can happen with remotes. Debbie - Beacon Lighting Customer Service


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