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Fanaway Evo 1 / 2 / 3

Fanaway Evo 1 / 2 / 3 Questions & Answers

Evo1 Prevail, Evo2 Endure, Evo3 Asymmetric
2.1 from 98 reviews · View Statistics

161 questions from our users

Laurie M.

Laurie M.asked

Evo2 Endure

I recently purchased a Fanaway Evo2 Endure and have it on a remote control. All functions work fine but when I use the fan timer function on the remote control, when the set time elapses, the fan does not turn off. The fan indicator on the remote shows it's off but the fan continues to run.
This is a brand new fan and remote.

1 answer
Fanaway
Customer S.Fanaway

Hi Laurie,

I am sorry to hear about the issue with your fan, I would suggest contacting our warranty team via this link https://www.beaconlighting.com.au/warranty-claims and they will come to your home and look at the fan and remote for you, free of charge. Debbie - Beacon Lighting Customer Service

Martin B.

Martin B.asked

Evo 1 / 2 / 3

I have a Fanaway EVO1 LED Ceiling Fan with a remote control. Whenever i turn it on it also turns on another remote control fan in out house. Where are the DIP switches on the fan unit? The DIP switched on the remote are easy to find.
Are the DIP switches sealed inside the remote receiver or can the receiver be opened?
Thank you
Martin

No answers
Greg S

Greg Sasked

Evo 1 / 2 / 3

I bought the Evo light /fan approx 3 yrs ago through Beacon Lighting. Recently the light only comes on as a dim light. I wastold to replace the constant current dimmable driver unit. I GAVE Beacon lighting the exact model and details of the unit to order a replacement driver, however I have received a driver that doesn't fit as the plugs are male plugs not female and there is an extra plug and lead on the replacement driver . I have tried to find a spare parts catelog to re order the correct unit but cant find one anywhere. CAN ANYONE HELP PLEASE? My unit driver is a dimmable Led Driver the model is a ES063D-E090, SELV, output, 36-40V Dc900mA . Has only 2 leads and 2 female plugs.

1 answer
Fanaway
Customer S.Fanaway

Hi Greg, If you email us at support@beaconlighting.com.au with you best contact details, including which fan you have, and which store assisted in organising the spare part, we can look into this further for you and get the right one out to you. Regards, Rhiannon - Beacon Lighting Customer Support.

Patrick

Patrickasked

Evo 1 / 2 / 3

Patrick here...........How do I change the globe in this Evo 1 Fan please?

2 answers
Fanaway
Customer S.Fanaway

Hi Patrick, Thank you for your enquiry.
The white plastic diffuser needs to be removed by holding the metal part above the diffuser with one hand and turning the diffuser in an anti-clockwise direction about a 1/4 of a turn. The diffuser should then come back and you just unclick the tube from the wire and take the tube out. Regards Amber - BL Customer Service

Patrick
Patrick

Thank you very much. Kindest regards, Patrick

Brian L.

Brian L.asked

Evo 1 / 2 / 3

I have a brand ne unit with broken glass. How do I get a replacement?

1 answer
Fanaway
Customer S.Fanaway

Hi Brian,
All spare parts requests need to be made through your local/closest Beacon Lighting store. If you do not live near a store, if you call them, they can find out the costing and availability for you
Regards Amber - BL Customer Service

Lyn T

Lyn Tasked

Evo2 Endure

We have 2 evo endure we love them but cleaning has been an issue: we dust the top regularly but have now noticed underneath the blades look dirty. Is there a wat to clean underneath the blades at all.

2 answers
Fanaway
Customer S.Fanaway

Hi Lyn, there is a video on YouTube called how to clean your Fanaway fan blades that will help you with the cleaning of the blades, Debbie - Fanaway Customer Service

Lyn T
Lyn T

Oh great thankyou

EkP

EkPasked

Evo 1 / 2 / 3

I have a evo1 and had to have the led ballast replaced last year and now the light keeps switching itself off what would be causing this?

1 answer
Fanaway
Customer S.Fanaway

Do you have a remote on this fan, if so, someone nearby may have their remote on the same frequency as your so when they turn theirs own, yours comes on, Debbie - Fanaway Customer Service

Richard

Richardasked

Evo1 Prevail

Hi
Evo 1 the fan operates fine on high but has no low speed. There is no remote fitted, operates from hard wired controls on the wall. Please advise the likely fault with this fan unit. I am a electrician by trade abd would like to know if this fault can be repaired.

Thnks

No answers
Kris O

Kris Oasked

Evo 1 / 2 / 3

Hi twice now I have purchased new remotes as the light section works but the fan does not. This solved the problem for a short time but now again I have bought two more remotes (more than $380 in remotes) to find I have the same issue as many other people here. It’s light on and full fan or off at the wall and no light.so either I am freezing or I am in the dark. New remotes work perfectly in the other rooms, so I know it’s the actual fan that is the issue. We are using a torch now in our bedroom. Our fans are about six years old now. How can I solve this problem. Is there a way to disable the fan?? So I’m not in the dark at night

1 answer
Fanaway
Customer S.Fanaway

Hi Kris
Thank you for your question, this really would be something that only a licensed electrician would be able to answer or carry out the works on , therefore my recommendation would be to contact your electrician and discuss this directly with him or her
Kind Regards, Tina - Beacon Lighting Customer Service

Julia

Juliaasked

Evo 1 / 2 / 3

Can we buy new blades for fanaway? We broke one cleaning it.

1 answer
Fanaway
Customer S.Fanaway

Hi Julia,

Thank you for your enquiry , it is possible to obtain the blades for these fans they are sold as a set , however for all spare parts, please visit\contact your local Beacon Lighting Store who have access to our Spare parts division and they will /can order them in for you. They will advise you of costing and eta into store.

Kind Regards,
Tina - Beacon Lighting Customer Service

George Hardie

George Hardieasked

Evo 1 / 2 / 3

One of 2 remote fsnways has stopped working properly. The light turns on and off but can't turn off fan or adjust fan speed. I isolate it via the,wall switch. I guess it's the receiver that has failed. What do they cost and who replaces it?

1 answer
Fanaway
Customer S.Fanaway

Hi George, replacement remotes can be sourced from your closest Beacon Lighting store, depending on the fan you have and how many years you have had it, it maybe under warranty. I would suggest you contact the store directly with the SKU number of the fan, and if the remote was purchased, the SKU no. of this and they will be able to assist you with costing, Debbie - Fanaway Customer Service

Hugh B.

Hugh B.asked

Evo1 Prevail

My eco 1 fan away has developed a wobble on setting 1 , switch to 2 and it seems to steady considerably , wondering how to rectify this

2 answers
Fanaway
Customer S.Fanaway

Hi Hugh, I would suggest you look at the screws holding the fan to the ceiling to ensure they are tight and that the mounting bracket is tight, not loose in the ceiling. The blades may need readjusting, if you PM us at support@baeaconlighitng.com.au, we can provide instructions on blade replacement/placement, Debbie - Fanaway Customer Service

Hugh B.
Hugh B.

Thanks will investigate further.

Robyn W

Robyn Wasked

Evo 1 / 2 / 3

My remote will not turn light or fan on. The batteries are fine. Do I need a new remote? How do I reset tge remote when tgere is no reset button?

1 answer
Fanaway
Customer S.Fanaway

Hi Robyn, from what you are saying, it appears that the remote receiver may have failed in the fan. If the fan came with the remote and is under 2 years, please complete the form on this link https://www.beaconlighting.com.au/warranty-claims and our Warranty team will be in contact to arrange a service call for you. If you purchased the remote as an add on the the fan, it has a 12 months warranty on it. If outside of warranty, new receivers can be purchased through your closest Beacon Lighting store, Debbie - Fanaway Customer Service

Christy

Christyasked

Evo 1 / 2 / 3

My fans blades won’t extend when in operation.

1 answer
Fanaway
Customer S.Fanaway

Hi Christy, the issue maybe to do with some "screws" need tightening. If your fan was purchased within the last 2 years, please complete the form on this link https://www.beaconlighting.com.au/warranty-claims and our Warranty team will send a service man out to have a look at it for you. If outside of this period, please PM us at support@beaconlighting.com.au and we will be able to send you instructions on how to look at tightening these on your fan etc, Debbie - Beacon Lighting Customer Service

Anisul

Anisulasked

Evo 1 / 2 / 3

Hi
How can I get the warranty form?

3 answers
Fanaway
Customer S.Fanaway

HI Anisul, Thank you for your message. Please find the link below to our warranty form.
https://www.beaconlighting.com.au/warranty-claims
Regards Amber - BL Cutomer Service.

Anisul
Anisul

Hi Amber,
The link does not work!
Anisul

Fanaway
Customer S.Fanaway

Hi Anisul, I have checked by clicking on the link and it goes to the form on our Retail website. This is a third party site not affiliated with Beacon Lighting and it maybe blocking the use of the link for you . Please visit our retail online site, go to the bottom of the page under the title "NEED HELP:, 4 one down is the Warranty Request Form - click on this and it will send you to the form to be completed. Debbie - Beacon Lighting Customer Service

charlie

charlieasked

Evo3 Asymmetric

I am still waiting for a reply to my last question

No answers
charlie

charlieasked

Evo3 Asymmetric

I have a fanaway evo 3 asymmetric and the cover fell off i contacted Beacon Lighting and was advised that the cover is unavailable i now have an expensive fan light exposed with no cover what assistance can you give

4 answers
Fanaway
Customer S.Fanaway

Hi Charlie, Thank you for your message. Unfortunately once we discontinue a product we do keep a limited number of spare parts but once these have been depleted we are no longer able to source them. I am sorry but we are unable to assist you in the replacement you need.
Regards Amber - BL Customer Service

charlie
charlie

so i have a very expensive fan with no cover and to replace it will be more expense that's not very good service very disappointed . when was the fan discontinued? surely a fan that was around in 2013 when i purchased it , so seven years old and no spare parts how many covers would
of broken since then ?

Fanaway
Customer S.Fanaway

Hi Charlie, we do keep spares for a couple of years as long as we can still get these spares from our suppliers however this fan was deleted in August 2017 so all stock is now depleted, Debbie - Beacon Lighting Customer Service

Martin B.

Martin B.asked

Evo1 Prevail

I recently purchase an EV01 LED fan. It was installed by a Beacon Lighting recommended Electrician. The problem is that the fan turns itself off after running for a while. This is very evident at night when the fan is left running all night. Is there a timer in the fan that will turn the fan off after a certain time?
Thank you
Martin

1 answer
Fanaway
Customer S.Fanaway

Hi Martin, the included remote has a set of dip switches and somebody near by may have the same number set on their fan & remote and this is turning your fan off. Please change your 4 numbers to match in the remote and the receiver unit found in the canopy. If you would like the operating instructions on how to do this, please email us: support@beaconlighting.com.au
Regards,
Gaile - Beacon Customer Service

Megan T.

Megan T.asked

Evo 1 / 2 / 3

Hi our fan needs a new capacitor wondering how we find out the easiest way to do this

3 answers
Fanaway
Customer S.Fanaway

Hi Megan, The capacitor would be available from our Spare Parts Department which can be accessed via your local Beacon store.
Regards,
Gaile - Beacon Customer Service

Megan T.
Megan T.

Is there instructions on how to do it ??

Fanaway
Customer S.Fanaway

Hi Megan, Your electrician will know how to install the capacitor for you.
Regards Amber - BL Customer Service

Donna C.

Donna C.asked

Evo 1 / 2 / 3

Where is the reverse switch on the EVO 1 Prevail?

1 answer
Fanaway
Customer S.Fanaway

Hi Donna, The reverse switch is located in the top of the motor housing. Slide the switch to the LEFT for summer
weather operation. Slide the switch to the RIGHT for winter weather operation.
Regards Amber - BL Customer Service

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