6 questions from our users
French Door Spring replacement.We have purchased a new spring twice for this model fridge and they don’t fit. We can’t make the spring work.We are sick of wasting money on parts that don’t work.My husband is ready to take the fridge to the tip! Can we please, please have the right model spring number and instructions on how to fit it. Desperate.
As soon as the door is opened the beeping begins and lasts for 17 beeps which,I am told, means that the freezer fan is not working correctly. But it does appear to be OK.
Also, little beeps, like chirps, come from the fridge all the time. Why is this ? I cannot locate any controls on the interior of the fridge part, only on the exterior. Thank you very much in anticipation !
I have just got this fridge yesterday, its a good looking fridge, fit perfectly to my kitchen. My concern is the gliding noises when every time pulling out the freezer door. Has anyone had same problem?
Ours sounds the same. It's probably the roller bearings. The freezer specification says 159 litres. That's a lot of possible weight. So they probably had to use heavy roller bearings to carry the weight and survive being open and shut so many time in its lifetime. Maybe they made it loud so you know when someone is after the icecream also, lol.
Where is the egg holder???
We have just had the fridge delivered however the freezer drawer seems very difficult to open and close and makes a loud metal grating sound like it is off it's bearings, but can't see any actual problem.
Also the left door has an exposed spring on the movable flap that make a lot of noise and looks ready to pop off.
I am wondering if these are abnormalities?
Rudi K.Fisher & Paykel
it is very difficult to make an accurate diagnosis of the specific cause without the benefit of inspecting your appliance.
If you would like to arrange a technician to attend to your refrigerator, warranty service call, you can call our 24-hour Customer Care Centre on 1300 650 590 and a Customer Representative will assist you with service in your area.
Alternatively, you can search for service in your area by using our online locator at the following link:
If there is a Fisher & Paykel technician in your area, a form will be generated which you can complete to submit a service request using our online booking facility. Otherwise, the locator will provide you with the contact details for the Authorised Service Centre(s) near your area.
No problems with drawer on ours...slides well....think u have a problem there. I have had the spring replaced...and yes it does protrude.
I have today just had the second door hinge hook replaced. They tell me new ones are different type of plastic and dont break.
Just hope that is all that is going to happen. Have had all rubbers replaced as well.
Good luck with your fridge. I really like it, just sick of hassles. F and P will be hearing from me if there are any other problems.
I have the option to buy the superseded ***ADX4 at a discounted price over the ***ADX5. Could you please describe the differences between the two models? Water dispenser not necessary, if that makes any difference. Thanks. David
Rudi K.Fisher & Paykel
The only difference between the ADX4 and ADX5 as below
Energy Ratings RF522ADX5
Energy Rating : 3.5 STAR
Energy Usage: 412 kWh per year
Energy Ratings RF522ADX4
Energy Rating : 2 STAR
Energy Usage: 586 kWh per year
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