Gaggia Classic Questions

jill4y

bought a gaggia classic 4 weeks ago & still trying to make froth for our cappachino, cant do it, very annoying, any tips, we have looked at youtube & manual, disappointed our last coffee machine, not gaggia, had lots froth, help ????

Gaggia DM 4y

Hi there, Jill. We're sorry to hear about your troubles with frothing milk. It's understandable that it's not the coffee experience you hoped for when purchasing Gaggia Classic. We'd like to help you improve it, so we prepared few tips for you. We recommend using cold, skimmed, or low-fat milk to prepare a perfect cappuccino. The fatter the milk, the denser the milk froth. When using turbo steam nozzle, please place it below the milk surface. If you prefer using the milk frother, we suggest making sure it's placed correctly in the steam nozzle. Keep in mind that the more you turn the knob, the higher the pressure will be. Please, take a look if the steam nozzle and air intake are not clogged, or dirty. We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help. Kind regards, The Philips Australia Team

jill4y

JCI5y

We’ve had our Gaggia Classic for about eight months having previously owned a Saeco Via Venezia for 10 years. We’re very disappointed with the Gaggia as we’re unable to achieve the right consistency of milk to create a successful flat white. We’ve tried everything we can think of, including watching tutorials on how to heat the milk, all to no avail. We didn’t have a problem with our previous machine. I note that the Pannarello from the Saeco is said to fit a Gaggia Classic, but the one from our previous Saeco certainly doesn’t fit our Gaggia wand, so no luck there either, if we want to go down that avenue. Also, the Gaggia seems to be very touchy about the amount of grind the beans have.

Gaggia DM 5y

Hi there, thanks for reaching out to us. We're sorry to hear that the Gaggia Classic hasn't met your expectations so far, and we'd like to help out. To do so, we recommend contacting our product team directly. They can be reached at 1300 363 391 (Australia, Mondays to Saturdays 7:00 am - 7:00 pm EST) or 0800 658 224 (New Zealand) Mondays to Saturdays: 9:00 am - 9:00 pm. Our colleagues will be then be able to take a closer look, and provide further assistance.

Kind regards, The Philips Australia Team

pinkypetrie6y

Hi I have the gaggia classic, half way through a shot the water stopped coming through the head as much... Now it's just dribbling through and won't make a proper shot. The steamer is still working fine. What is the warrenty, on what I think is an issue, with the solenoid valve? Or where can I get it fixed in inner Melbourne?

Rorted 6y

Both hoses in the water? Or Possibly a blockage, try descaling, cleaning shower head, or if it's an older machine, sometimes a deteriorating boiler can lose some inner wall lining that can block a channel?

Gaggia DM 6y

Thanks for contacting us here. We're sorry to hear you are having some issues with your Gaggia Classic coffee machine. This must be very inconvenient, especially in the mornings without a fresh cup of coffee. We would recommend cleaning the shower disk first and filter the basket clogged because the coffee might be too fine or compressed too firmly. If this does not work, we recommend contacting our colleagues directly at this number here: 1300 363 391 from Monday - Friday: 07:00 am - 07:00 pm EST (AU) or 0800 658 224 from Monday - Friday: 09:00 am - 09:00 pm (NZ).

Kind regards, The Philips Australia Team

SLS8y

Hello! I have a gagglia brera - has worked perfectly for several years. Now the light in the top left comes on to indicate that the water tanks needs to be re-filled - but it continues to come on and the machine will not work regardless of the water level in the tank. Please kindly advise! thanks,

Gaggia DM 8y

Hi there, thanks for asking. We advise you to contact our colleagues here for further assistance: external link

Kind regards,

The Philips Australia Team

Yve9y

What's with the little black plug in the bottom of the filter holder?

PeteS 9y

Hi Yve. I'm not sure what it's called but you get a better crema with it in. I have the thin end in the outlet. It's sort of like one of those widgets the put in Guinness beer.

Aussie9y

I would like to ask..."what material is the heating tank made of?..I had a coffee gaggia in the 1980's and after about 12 years the electrics went all brittle so I decided to tear it apart to check the heating tank..lo and behold it was aluminium and was corroded badly and there was tons of aluminium dust at the bottom..this is what I was drinking?

I hope before you purchase one ask if the heating tank is alum.. or stainless. Go for stainless if you can get it.

I am Italian born.

PeteS 9y

Mine is alloy. I believe they are now stainless steel.

Aussie 9y

Thanks for that. I may consider buying another with ss tank. Cheers Aussie.

Gaggia DM 9y

Hi there, thanks for asking. Please contact:

Espresso Italia-Segafredo Australia

67/69 Scarborough Beach Rd

North Perth

6006

08 9201 1350

Kind regards,

The Philips Australia Team

antinac11y

Have just received the new Gaggia classic 2015 model, have been selling Gaggia's for 9 years now in my store. There seems to be a problem when the portafilter is locked in the group head, the plastic spaces in the group head seem to get loose. How do we solve this problem?

Gaggia DM 11y

Hi there, we'd love to help you. Would you be able to reach out to us via 1300 363 391, referring to your reference number 50-1895478518? Thank you!

Missions1311y

I have a gaggia classic which has been recently (3 months ago ) serviced. It seemed yo be working ok but now fir some reason it sprays the liquid out all over the place and then settles down but mostly dispenses coffee from the right hand side of the head . Crema is not the best either as it consists of rather large bubbles. I read a review which stated that the person "tweaked " their machine, can someone shed some light on this action for me please? ... Much appreciated

Bewildered barista (with L plates)

Gaggia DM 11y

Hi there, thank you for the review and feedback about the Gaggia Classic. As this is quite a technical and specific question, we would advise you to contact us on 1300 363 391, option 2 (for Australia), or on 0800 658 224, option 2 (for New Zealand). We would like to assist you more personally from there.

Rorted 6y

(If you haven't tried already) Make sure you disperse all steam before brewing and don't pack too much coffee in. Keep it a couple of mm below the top of the head?

quang2813y

Using instruction please ?

KAPC 13y

Hello, I am pretty sure it comes with a manual for instructions of how to use it, otherwise you can download one from the internet: external link I find that most of the supermarket coffees are to coarse and the brewing is too fast so you don't get as much crema, but I buy my coffee locally and I ask them to grind it more fine (same size for commercial machines) and it works perfect.

I hope I was helpfull

McPop 13y

I'll assume you are after instructions for the mods to the Gaggia Classic. The OPV mod requires some tinkering to obtain 9 bar pressure. Here is an illustrated blog post that shows how to get into the machine and find the part to modify: external link

The blogger in the above article is turning the OPV adjustment screw 270 deg and not testing the resulting pressure. I'd recommend testing the pressure to check you are int eh 9 bar vicinity (see below).

Some people use a pressure gauge to measure the output pressure, but I didn't have one so I used the OPV manufacturers documentation to find out the flow rate expected for 9 bars. It isn't as precise as a gauge, but it's pretty good (around 260 ml/min). Here's the graph: external link

As for the steam wand mod, I got the parts here (the Silvia arm): external link