HSBC Questions & Answers

They did it to me last Friday, coincidentially as I was attempting to withdraw a large sum.

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I'm still blocked, however I managed to withdraw 99% of my money.

It is a heartache when I read about folks' complaints on investment without any solution to recovery of these funds. I have been in a similar situation and I almost lost my family in which I invested $520,000 of my life savings on binary options. I recovered 90% of my funds after I found lilograce75 atgmail. com . I found a way out through a tunnel that looks like a dead end.

No... I’ve always found HSBC really easy to deal with. I don’t know why all these other people are whinging. Maybe they’re just not good at dealing with stuff...

I opened a Global Currency Account with HSBC for the purpose of sending money to the US + complying with AML policies of the recipient. I found their exchange rate to be top 2 among AU banks (money transfer services like Transferwise not included). They show the real time exchange rate and for the fees I get charged a flat 8 AUD. From experience, I convert AUD to USD in their app then I send money before 3 pm, it's received the following day. I am happy with HSBC for the situation described.

The bank does nothing. Once it has your account that's all that matters. No customer service from that point on.

Nothing because people just use this site only to ‘keyboard complain’ rather than contacting the bank directly to address their issues.

Ask the bank but my guess is NOTHING

Could access my account over the weekend, then nothing. Tues and Wed still nothing, Kept getting error P70 come up, please contact bank. Contacted bank, was told account has been suspended and she would investigate, came back on phone, still had no answer so would investigate more and call me back...3hrs later still waiting for call back. We shall see how long before or if I get an answer so in the mean time, no access what so ever.

you can ask the bank like I did 6 times and still not get a resolution, this is the most outdated bank in the world ,I mean who has an online app and then ask customers to fax every time they want to update something, I have money in my account I cant even access , my advice to you is dont put any money in there , you will never see it again !!

I have filed a complaint with AFCA as i still do not have access to my account after 1 month and sending in numerous forms , i am also seeking damages for their unacceptable conduct , I will be very surprised if I see any money or hear from them ...

Definitely the rudest and there are so many better choices out there. From now on I am sticking with the NAB.

The rudest, most inefficient, expensive and most difficult to deal with - and coming from an ex employee. Stick with the local banks with efficient processes and appropriate resources located within Australia.

Rude, costly and incompetent. Hugely frustrating to deal with. A bank getting worse and being left behind.

Not only rude, but incompetent and the worst customer service of any company, banking or otherwise I have dealt with

No compassion or caring for their customers! Better stay out!!

Hard to tell unless you speak Cantonese. If you speak English...... you may struggle. Their many outsourced call centre staff do speak a form of English. But they have no authority to do anything and appear to hate the customers they are dealing with.

LOL - no it's the worlds most incompetent AND rudest bank.

Absolutely the worst bank I have every dealt with, a simple problem could not be resolved. Told my telephone bank was suspended so THEY could not access my account to assist me! After they had somehow deleted all my payees. (Account in uk I live in Australia) said I had to go to a branch to sort it ....350 klm away!!

Two calls to a call centre in India both one said they would call back....did not, the other hung up on me! Probably because I was in the to hard basket and they were to poorly trained to deal with me.

I had bad experience years ago. They offered me a "no fee credit card". I have only used once for a purchase of $10 on eBay, for the following two years I was charged over hundreds of dollars telling me I did not pay the credit which I went to the bank personally in Canberra. Regardless how much I paid the snowballed interests, there was no end till three years later I finally cleared the "debt"