My roomba 690 will not start from my phone command. Any help?
Hi Christine. If you still need help, please call our support team and they will work with you to determine best option moving forward to resolve your issue. Support team available Monday to Friday 9am-5pm AEST on 1300 727 421
Kind Regards, Andrew
My 690 has suddenly started to turn on in the middle of the night. The only way I have ever started it was to manually push the button when I wanted it to clean. Kind of annoying in the middle of the night to have to get up and turn it off! Any ideas?
Hi Syl, so sorry to hear this. We'd be happy to follow this up with our service team, can you please send us your contact details and we'll get someone in touch to resolve. Kind regards, iRobot
Send the answer to this email. Thanks!
my email address is sylahmann@sbcglobal.net
Hi SYL - I hope IXL help you with this inquiry. When our Roomba started turning itself on spontaneously like this it was the beginning of the end. It wasn't too long after that that the product failed completely and would not turn on at all.
I have a iRobot 670, if I set up barriers for cleaning but the dock station is out of this area, will the robot go until it runs out of battery or will it shut off when the area is completed? Thanks
If I shut a door after my 690 cleans a room, will it interfere with the mapping function?
Just bought a 690 for my wife for Christmas. Two questions: 1. it doesn't try to return to the charging station, which is set up as the instructions direct; i.e., no barriers. It runs until the battery runs out then it just stops in place. 2. It seems random redirecting itself when it nudges an obstacle. We find we have to let it run into a foot or a barrier placed in the way to try to get it to complete a room and then it sometimes follows the same track where it has previously been. Isn't it supposed to keep track of where it has been?
Good Morning Evan This model Roomba will only clean as much of the house as it can in its approx 60 minute run time. The iAdapt Navigation System on this model uses your walls and furniture to help the Roomba navigate the home. This being said, you will find this Roomba will clean sections multiple times more than others.
We have found some customers are setting their charging stations up at a location at one end of the home, making it little harder for the Roomba to make it back before the battery runs out. We recommend having the charging station in a central location or if required adding a second charging station, so the Roomba can return to the closest one for charging.
If you have any further questions, please do not hesitate to contact our office directly on 1300 727 421.
Kind regards iRobot
It is always getting stuck moving from hardwood floors to rugs?? Why??? Is there anything I can do??
Good Morning PamB Without seeing the type of rug it is trying to get on it is had to advise. I have found with my personal Roomba and a lighter style rug, the Roomba may curl the edges when it is trying to get on. If you would like to send a video of this to us at service@ixl.com.au we may be able to supply you with a better response.
Kind regards iRobot
Can you dock on carpets??
HI Linda
As long as it is not to plush and it can rest up against the wall, there should be an issue with setting the dock up on carpet.
Kind regards iRobot
Roomba 600 used to alertmy cell phone when job completed or stuck for what ever reason but not any more. Anyone know why it won't talk to me now?
Hi Bruce It is possible that the wifi and your Rooba my have lost communication at some point. If you remove the app from your phone, factory reset your Roomba by holding the "spot", "clean" and "home" buttons down together for 10 secs, at which point the Roomba will play a tune to advise it has been reset. The re establish the app you should fin the map and notifications should resume.
Kind regards iRobot
Hi,
I have a Roomba 690 which is wifi connected. I have it scheduled to run in the morning before I get up which has been working great. However, I've started to notice that it's been running longer than an hour lately and the "return home" light isn't going on within it's normal running time, which for that unit is an hour. I've been using the app to cancel the job and return home after an hour and 45 minutes when the battery is very low. Is there a sensor that needs to be cleaned that tells the Roomba when it's time to return to the base or is that in the software inside the unit? Will using the app to Reset the Roomba to factory settings fix my issue? Thanks for any help you might provide.
HI Pali P The Roomba 690 has a run time of approximately 60 minutes, depending on the surface it is cleaning and the objects around you may find you are getting longer than this. If you can please test the Roomba by allowing it to run a full cycle and not asked it to return home to see if it can return on its own. If it doesn't, please contact us on 1300 727 421.
Kind regards iRobot
My iRobot roomba 690 which is brand new seems to have trouble finding its way around. It doesn’t seem to have any pattern. Any suggestions?
Good Afternoon Alice Thank you for making contact with iRobot via the Product Review Questions page. The Roomba 690 series Roomba intelligently navigates your home: iAdapt® Navigation uses a full suite of intelligent sensors to guide the robot under and around furniture to help thoroughly clean your floors. However there is no set pattern to the iAdapt® Navigation.
Kind regards iRobot
First use of my new roomba 690 and it only did part of the house and went back to the docking station, docked and lights shut off. Does it start up again and finish the house? Having trouble down loading the wi fi capabilities. For such an expensive machine it is kind of frustrating. Please help!
Hey I don't run mine on Wi-Fi so can't help there. Mine goes back for a recharge or if it's full. Once docked you do have to restart. Id start with a check that it's fully charged and not full. Mine does about half the house at a time before it's full but it takes 30 secs to empty so I run it more often (not roombas fault I have lots and lots of pets so lots of d dust and fur and my hair.,) otherwise take it back to the store and ask for help. I deliberately bought it at my local jbjifi (No I don't work for them) specifically so I could go in for help. Also many room bas will tell you what's wrong, e.g. it might flash an orange light and dock (it's tired) it might beep and say something if it's tangled. Hope this helps
Good Afternoon Shelley Sadly the Roomba 690 does not have recharge and resume capabilities, once it has completed the cycle it's battery allows it will return to the home base and recharge only. If you wanting further cleaning, you will need to manually ask the Roomba either by pushing the clean button or via the app.
We have found a few customer are having a little trouble getting the app and Roomba to sync. We have found this can be due to the wifi rotor running on 5ghtz rather than 2.4. We also recommend having everything together within 3 feet of each for the set up process. Once everything is setup you can move you Roomba to any location in the home, as long as it still has access to the wifi it will work.
If you have any further questions, please contact our office directly on 1300 727 421.
Kind regards iRobot
Thank you.
I find that the base is not heavy enough to remain stable or still as the roomba is attempting to dock (on a solid surface), and i end up having to basically pick it up and dock it manually. Is there anyway to correct this?
Personally i don't use the base. I manually plug the Roomba in which saves the base hassle. In my case i live in a multi-story home so i need to carry it to its new cleaning destination anyway. If you don't want to do it like this you could stick double-sided tape or high-friction matting under it?
I haven’t had a problem with ‘Harry’ docking at all. I set the docking station up, in each room, right up against a wall. Haven’t read that others have had this problem. I make sure the power cord is not under the docking station which is sometimes on carpet and sometimes on solid timber floors.
Good Morning Diane B Depending on the floor type if the Home Base is not push up against a wall it is possible it may move around. It may be worth trying a couple of small pieces of blue-tack on the bottom to see if they may hold it in place.
Kind regards iRobot
I have a roomba 600 series. It is new, only used since January. It will not clean my entire house. It stays concentrated by the base and will not go down a well lit hallway. I have checked and cleaned everything. What can I do to ensure it cleans everywhere?
Good Afternoon Kari G We are sorry to hear your Roomba 600 series is not fully cleaning your home. So we can try to help you further with troubleshooting, please contact us directly at service@ixl.com.au or on 1300 727 421 with ref: C0150453.
Kind regards iRobot
I would like to know the answer to this as well.
Sometimes Roomba will go up on my area rug but most of the time it sees it as an object and avoids it. What can I do to get it to vacuum the rug?
Good Morning Linlilly It is possible that it may be trying to get on to your rug from an angle that is difficult. So we can try to help you further with troubleshooting, please contact our office directly at service@ixl.com.au with your contact number and reference: C0149024.
Kind regards iRobot
Can you have two docking stations? One for upstairs and downstairs?
Good Morning Aprile
You sure can, this way you only have to move the Roomba upstairs rather then everything.
Kind regards iRobot
have a brand new 690 and ran it today , stopped running after about 45 minutes and completely shut down. Put in charging station and will not charge. No lights, nothing.... Any ideas?
Good Afternoon Mark We are sorry to hear you have experience this with your brand new Roomba 690. Please contact our office at service@ixl.com.au with your contact number and reference: C0147783 to we can try to help with troubleshooting.
Kind regards iRobot
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