iRobot Roomba 700 Series Questions & Answers
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Does anyone know how to factory reset roomba 780? My bot won't pair with brand new lighthouse (81002), tried all means but not working. Maybe the factory reset is the final resort. Thanks in advance.
I have a Roomba 780 and it has had very little use. It has been in storage for several years. I cleaned it out and replaced all the brushes but it’s not collecting the dirt into the dirt chamber. I read all the troubleshooting in the manual and took off the cleaning head and checked the gears for a potential jam. Everything was in good order. Technically the machine is working perfectly. I don’t know what to do next.
This is great…. not one offer of advice. I have purchased a complete new cleaning head and still its not putting any dirt in the bin. Very disappointed.
Hi Jeanette Apologies for the delay. I would recommend you call our support team and they will guide you through options to assist. Our team are available Monday to Friday 9am-5pm AEST on 1300 727 421. Kind regards, Andrew
How to clear memory
Hold down the clean button while docked for 10+ seconds. this resets the software. Will not harm the roomba.
I put the in 220 instead of 110. I heard like Bonn sound and not working It it fixable or has to be changed
Hi Osama, we will pass on your query to our team for follow up - can you please send us a private message with your contact details so we can get someone in touch with you. Kind regards, iRobot
In Australia, we use 220v. If you have used 220v against the recommended 110v then you might have ruined your machine. Not too sure if fixable or how much it’s going to cost you to get repaired, I am unable to advise.
My Roomba 780 used to die after doing a bit of cleaning and never returned to the docking station. Replaced the battery and also properly cleaned the caster wheel, removed all debris. Still its not completing the floor cleaning and dies on the floor; not returning to the docking station. What can be done to fix this issue? Thx Arvind
Hi Arvind, so sorry to hear this. We'd be happy to get a member of our service team in touch to help you out - can you please send us a private message with your contact details and we will pass your query on. Kind regards, iRobot
Hi qestion here can the IRobot roomba 780 connect to the i robot app and if it does then how do i do it because when i tried to use the connect to device feature it didn't connect and i can not find the home button
Kind regards: John
Hi John, Roomba 780 does not have wifi connectivity. Kind regards, iRobot
Good morning can you still get a battery for a irobot roomba 780
Hi Danuta, you can purchase a replacement battery for 700 series robots here: external link
Kind regards, iRobot
hi, r5t keeps coming up on my 780. I start it, it starts to go and stops almost immediately. help would be appreciated. wayne
Hi Wayne, so sorry to hear this. It sounds as if your robot is indicating it requires to be reset. Please follow the steps in the following support article to resolve: external link Please let us know if you require any further assistsance. Kind regards, iRobot
How to I erase a scheduled cleaning?
Hi Nancy, you can erase scheduled cleanings on your Roomba 700 series by following the steps below: 1. Press SCHEDULE. 2. Press DAY to cycle through the scheduled cleaning times. 3. When Roomba displays the scheduled cleaning time you’d like to delete, press and hold DAY for five seconds. Roomba will beep to indicate the cleaning time has been deleted. 4. Press OK.
More information on scheduling with your Roomba can be found here: external link
Please feel free to get in touch if you have any further questions. Kind regards, iRobot
The code r5t keeps appearing on my roomba on it's own and I can't get it to clear. No other buttons are working while this error code is on. The battery isn't a year old yet, not sure if that could be it or the charging dock or the computer board?
Hi Jessica, sorry to hear this. I'm not sure which error you are referring to - please consult the below error messages charts and see if anything matches up to what your robot is indicating: Errors: external link Charging errors: external link
I would recommend rebooting your robot, or potentially factory resetting it to see if this resolves the problem. Further information on how to complete this process can be found here: external link
Please let us know if this information assists and if there is anything else we can do to help at this time. Kind regards, iRobot
Hi we have moved house, how do I reset my 780 rumba for the new house please.
Hi Patricia, you can find information on how to reset your Roomba 700 series for your new home here: external link Please feel free to get in touch if you have any further questions. Kind regards, iRobot
hi guys, had my 780 for a while, but lately it has been playing up. Firstly, 1/ When it is fully charged, it goes for a few minutes then stops, stating that the brush cage is full and needs to be clean. 2 When it starts, it shows 'docking' and I can't alter that, it goes around in a circle seeking the home base then stops after a minute or so. 4/It has always been cleaned and cared for. Any advice would be appreciative. I have purchased a new battery under recommendation but has made no change. regards wayne[australia]
Hi Wayne, sorry to hear your robot is experiencing these issues. The error regarding the brush cage means the robot's brushes are unable to turn, please follow the cleaning steps in the following support article and see if the error persists: external link
The backing up and circling may be attributed to a range of issues, please visit the following support articles for assistance in troubleshooting: external link external link
If the issues persist after following the above advice regarding cleaning the robot and resetting, you may benefit from further assistance by our service department. Please feel free to send us a private message with your contact details if this is the case, and I will pass on your query to our team.
Kind regards, iRobot
Irobot780 series hasn't been used for couple of years. Replaced old battery with irobot battery and vacuum lights up and looks normal. When placed on home base it displays error message charging code 1. Have done reset and this does not fix the problem. Help please. Thanks Justine.
Hi Justine, sorry to hear this. Charging error message 1 indicates the battery cannot be detected. If you are using an iRobot approved battery, it is likely the issue may be caused due to improper contact between the battery and robot. Please try gently wiping the battery contacts on both the battery and robot with a clean, lightly dampened melamine foam such as a magic eraser, and then try again. If the error message persists following this action, please contact our customer service team on 1300 727 421 for further assistance. Kind regards, iRobot
Thank you, that fixed the problem and the Roomba is cleaning as I type this.
Great to hear Justine, please do not hesitate to get in contact if you have any further questions. Kind regards, iRobot
Where is the battery situated...I have never replaced a battery. It is flashing a red/orange rectangle above the green clean button. After charging it for a while it comes up L35??
Hi Carol, the following support article will guide you through battery replacement: external link Please feel free to get in touch if you have any further questions. Kind regards, iRobot
Hi. can you please tell me the Ah size of the battery?
Hi there, the iRobot Roomba 780 battery is 3000mAh, Please refer to our online store for purchase of manufacturer replacement parts approved for use in our products. Kind regards, iRobot
I have purchased a battery and charger. I tried charging the roomba battery with new charger and then I tried charging the new battery with old charger and new charger. The battery symbol shows up still blinking. What is other idea of what could be wrong?
Hi Megan, From your description of a blinking battery symbol, it is possible your battery is successfully charging depending on the colour of the light. For troubleshooting issues with charging your Roomba 780, please follow the steps on the following support page: external link
Please let us know if you require any further assistance.
Kind regards, iRobot
It blinks like a reddish color rapidly then err5 pops up. I have tried charging both ways, using the dock and using just the cord on the side.
Hi Megan, Thank you for providing more information. This error indicates a potential issue with charging contacts, battery contacts or use of a non-manufacturer approved battery. Detailed explanation on how to resolve this can be found here: external link
Please let me know if the above provides a solution to your issue, otherwise please send us a private message with your contact details to escalate this further with our customer service team.
Kind regards, iRobot
Hi My roomba is not getting charged. Not sure whether it's need a battery replacement. Do you know where I can get service the roomba and how much it will cost me? And how much the battery replacement? Thanks Kind regards Anis Melbourne
I bought a new battery on eBay and it’s been going awesome. Cost from memory 35-50
Good afternoon Anis, Please follow the directions at the following support page to attempt resolving your charging issues: external link Alternatively, replacement battery accessories can be purchased on our online store at external link . If your product is under warranty, please contact us via private message to be put in touch with a customer service representative.
Kind regards, iRobot
Suction is not working properly
Why are the blue words hard to see? I can read “dock” but the other 3 words are too faint to read
Good Afternoon Fiona Is this something you have always had a problem with or has it just started? As the 780 is an older unit, thinking it may require the battery to be updated to get everything to light up correctly?
Thank you - I just assumed that because it’s working and still cleaning properly that the battery was ok Fiona
I've the exact same situation, hardly seen the words clock, schedule, spot. Only "dock" is clearly visible.
how do I use the remote control for the 780 series
Good Morning Ruth and Ian The remote should just automatically sync with your Roomba. Kind regards iRobot
how do i use the remote control for the 780 series
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