85 questions from our users
do all bikes come with LCD display panel
Why can’t I get my order posted to my address in Newcastle?
I can't guess. I had no problem getting mine delivered to beautiful Cairns and it was here in just a week.
Good luck, and it's worth chasing up, because they really are a good bike.
Hi I am 183 cm and my wife is 160 cm we require two folding electric bikes, I prefer a bike with suspension and where about are you located for service and spare parts?
Also we would need the bigger batteries,do you do a fat wheel fold up? Where are the bikes made please.
Where these battery driven bakers are made?
Hi, thanks for your message. The battery have Samsung cells. Hope this helps. Thank you and please give us a call on 1300 856 725 for any further questions.
How fold superT bike
Just bought the Berlin model. I love this bike! Can't figure out how to get the lights to work though. Manual says turn on King Meter and then hold (+) and (-) buttons at the same time til lights go on. No luck with this, either stationary or on the move. Please help?
That's a great question because I believe that the manual is incorrectly printed. However, now that you feel better about yourself try pushing the middle and bottom button simultaneously. That should turn them on if your battery is charged. Now if that doesn't cure your problem then call Leitner, but I'm betting my solution will work for you.
Waneiac Oregon USA
Hi Bernie,Thanks for your message. Please download the manual from https://leitner.com.au/pages/manual . You need to press and hold the "M" and "+" button for two seconds to turn the lights on. Sorry for the confusion if you have seen this information on the manual in the carton. We will update this shortly. Thank you and let us know if you have any other questions. Feel free to give us a call on 1300 856 725 or send us an email at firstname.lastname@example.org between Mon-Fri 9am-5pm Melbourne time. Thank you!
Can you buy covers for it? Want to carry it folded out on rack at back of van.
I would be reluctant to carry one at the back of a caravan as the weight at the rear could make your caravan unstable. Also, having previously carried a lightweight bike on the back of a van in the past, it got covered in grit and grime which was thrown up by the road and subsequently got into the gears and bearings as well. I keep my Leitner Libelle Step through folded up in the back of the Cruiser where it stays clean and safe.
is the higher capacity battery an option when placing the order or do you have to buy it as a additional battery?
As I recall, it was an option when I placed the order and was around $300 more than the 10ah battery. The bigger battery is needed if you live in a hilly area as hills chew through the juice.
Contrary to Gerry's answer I wasn't aware of a more powerful battery from Leitner. I don't think that they do. Had it been available then I would have ordered it with my Super 'T'. Leitner staff advised me that their battery is 300 watts, but it has a higher power when you need them for going up hills. "RAD" batteries as an example, are what you get...nothing in reserve.
I live on a golf course with hills. I ride my bike on the paths up and down 18 holes without problems. I weigh 200 pounds, and I don't peddle hard, but the bike is in second gear and full throttle.
I believe that I have all the power that's needed for this riding, and while I haven't ridden it 25 miles that's not what it's for. I use mine for camping and riding in the back-country on dirt trails.
I am happy with my purchase and I recommend it to you too!
I wanted to know the price of shipping before I bought. When I filled in my order - the reply was shipping not available to that address. What do I do ? I live in Newcastle NSW Australia.
Sorry I cannot help you with shipping to Newcastle NSW because I live in Sutherlin, Oregon - USA. My Super "T" was delivered from Seattle to me. However, I can tell you that I'm completely happy with my Leitner bike. I would encourage you to order it no matter the shipping costs.
I'd call Leitner in Melburn and ask.
How can I get a replacement key for the one I have lost.....thank you
Hello and thanks for the listing. I have been researching E BIKES for 6 months now and find the whole exercise very confusing especially when watching U TUBE as it seem most people are just price takers. I originally come from Australia but now living in TEXAS US. Question How well are the bikes packed and what happens if it is damaged in transport? Does the bike come with fat tires? How does one access warranty work if so required? I will only be using this for around town on good surfaces and not in the BUSH Any further information you can supply would be greatly appreciated. All the reviews sound Wonderfull so hopefully this is the answer Many Thanks Peter CRAIG Midlothian TX 76065
Peter, I'm happy to help, and I'm especially happy with my Leitner Super "T" too!
First Peter, I understand your frustrations with shopping for ebikes. I did extensive studies before I bought the Leitner, so let me answer your concerns, and add some thoughts too.
Immediately after you buy it you'll get an email describing what you should do if the package is damaged or the bike is. They want to know immediately. Secondly, the Leitner comes from Seattle. Much quicker than other ebikes from China.... Mine arrived in Oregon in 2 day's, but it's closer than Texas!
First about power. Leither offers a 350 watt battery. Watts doesn't equal power (for going up hills). Rather, watts equals distance you can travel before the battery dies. If you are riding across Texas then the more watts you can afford the better you'll be. Amps equals power, (battery watts times amps = torque (these calculations are on line) and my 20 inch foldable Leitner has enough "torque" to power me up a 5% grade in second gear and not peddling hard! I was impressed because I will be using my bike on dirt trails in the Oregon (out-back) deserts.
Now, other popular ebikes say that they have 750 watts, but upon further study you'll learn that those 750 watts is "Max" watts that you are paying about $500 more for than the Leitner. The Leitner has 350 watts, but they will tell you straight - up that theirs "maxes out at 650 watts"! Send Jennifer an email and ask her about it. I paid $999.00 as opposed to the RAD at $1599.00 for about the same power and duel suspension too!
Because I will be riding in dirt 4 inch "fattie" tires are not my choice. Leitner has 2 1/2 inch tires. I installed thorn-proof tubes that you may want to consider cuz ya never know.... The 4 inch tires offered on the RAD, 20 inch folding bike steals power due to their width. Thus, you have to peddle harder on pavement! The 2 1/2 inch tires are great for street...but don't forget that the Leitner comes with full suspension whereas the RAD don't! I weigh 200 LBS, and the suspension doesn't bottom out on me! Impressive? Yep!
The packaging. Leitner has everything secured and nothing was broken, scratched or damaged! However, I did break a lever. Totally my fault. I called Leitner, and spoke to "Jennifer". If you talk to her tell her I said "HI"! She immediately sent me the replacement part - that I paid for - and got in 2 day's! Additionally, they followed up with an email about the bikes lighting process that was incorrectly printed in the manual. I'm sure that the Leitner's 12 month warrantee will be great based upon my contact with Jennifer for that part. The RAD has a 90 day warrantee! I wonder why?
I'm hopeful that this answers your questions. I know I was long-winded, but it's important that I pass on information that helped me decide on the Leitner Super T. I got the red one, and it's cool!
In closing I give the Leitner staff and product 6 stars! Five for the product, and add another star for the helpful staff (who speak your language, Peter....)! I'm pleased with both. You will be too.
Have fun with your Leitner!
Thank you Wayne it is nice to have input by someone who has had experience other than those involved in merely selling the item. One thing that really impressed me was the color which will be my request. All my cars are red and red has always been my first choice. I really appreciated you taking the time to respond to someone you do not know so hopefully my experience will be as positive as yours. You mention 2 and half inches do you have to specifically order that size. Many Thanks again and God Bless Peter CRAIG MIDLOTHIAN TEXAS
Hi. I want to change the fuse on my milan bike. But cannot find its location. Can you help?
I wish to purchase a folding model,Tirol or Super T.
My commute takes 2400km per year.
How long battery can keep as design over the 80%?
Also how often will I need to change the parts such a wheel and etc.
Sorry my previous normal bike made in other company, was broken after 10 months with wheels and handle was completely broken which I supprised.
Hi, Thank you for your message. The battery uses Samsung cells and designed to last for 500 fully charged cycles. If you maintain the battery correctly, you should get a long lifetime our of it. However, obviously it comes to a number of factors. In regards to maintenance, we suggest to tighten spokes once a month if you are planning to travel daily, service your bike once every six months and etc. You should not need to change your wheels and parts. For your reference, we do stock all the spare parts in our Melbourne office. You can give us a call or email us if you ever require any assistance. Please feel free to contact us on 1300 856 725 or email at email@example.com to discuss further. Thank you!
I wish to purchase a folding model,Tirol or Libelle or Super T.
I am 188cm tall and 85kg and seat height important-
RE:Super T Can one purchase a longer seat shaft(to extend beyond 91cm)?
What makes the price difference between Tirol and Libelle? Is the Tirol structurally stronger and/or is the main shaft of the Libelle made stronger(and more expensive) to compensate ?
I like the Super T but can it be made to fit?
Your recommendation please.
I can only comment on the Tirol, as that's the one I've got. I'm 172 CMS and have the seat at the lowest setting and it's fine for me. I take my 2 yo on a baby seat and all up we are about 90KG - bike has no problem. Bike seems strong and well made.
I have a Libelle and my partner has the Super T, the price difference arises because the super T has a shock absorber under the seat post. The Super T is more comfortable but after buying a softer sprung after market saddle it is nearly as comfortable. I am 180 cm and weigh about 85kg and have the saddle set high which suits me well. I have a discarded milk carton carrier on the back to do my shopping. Other questions would be best directed to Leitner. I am happy with my purchase.
Thanks for your message. And, thanks for everyones input and feedback as well!
The Tirol is a step over model and Libelle is a step through model. It is just the design of the frame that is different to suit individual needs. For the Super T, the seat height is limited to 94cm off the ground due to the design of the frame and dual suspension. We do not suggest to lift this seat post any higher. For further information, please contact us via 1300 856 725 or email at firstname.lastname@example.org
i would like some infos about the battery
how long does it last? how many charge? can i charge it at home?
I live in central Oregon, USA. Where would the bike be shipped from and who would service it?
Dear David, Thanks for your message. The bikes will be shipped from Seattle warehouse. Most ebike shops can assist with servicing. If you have more questions, you can discuss with our USA team at email@example.com or at 425 - 5222520 . Thank you!
Can you buy separately a battery case(without battery) ,a charger and the batterys bms?leitner berlin cruiser 36v 250w model
Hi, Thanks for your message. We do not sell the battery casing by itself nor the bms. However, if you can send us a picture and more details via email at firstname.lastname@example.org , we will see how we can assist you. Thank you and we look forward to hearing from you.
Using a 48w or perhaps 50w battery improve hill claiming ability.
My bike lacks hill climbing ability.
Any suggestions;;; Please;;
Electric bikes in Australia are limited by law to a max of 250 Watts which is the output of the Leitner bikes. So you are restricted whichever way you go. You can change have a 10AH or 16AH battery which will effect the range but not the power or speed. (max allowed speed 25km/h)
Barry, thanks for your information. And, you are correct. 250W is the maximum legal motor power output under Australian Law. The battery Ah will only affect the range you get but will not affect the power or speed you get. Hope this helps. If you have any further questions, please feel free to contact us on 1300 856 725 to discuss further in regards to your concern Terry! We look forward to hearing from you. Thank you!
What are the dimensions of the Libelle when it is unfolded?
Thanks for your message.
The total length of the Libelle is about 162cm. The handlebar is adjustable between 106cm-108cm when measured from the ground up to the handlebar. The seat height is also adjustable between 79.5cm-100cm measured from the ground up to the seat. The pedals are foldable.
Hope this helps. If you have more questions, please feel free to contact us on 1300 856 725 or email at email@example.com
Thank you very much!
Do the Libelle & SuperT share the same features apart from the step thru / leg over frame?
Thanks for your message. The Libelle is a step thru model with front fork suspension. The Super T is a straight bar model with dual suspension. If you have more questions about our bike, please feel free to give us a call on 1300 856 725 or send us an email at firstname.lastname@example.org . We can find the bike that suits you best. Thank you!
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