National Tiles

National Tiles Questions & Answers

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Michael K.
Michael K. · National Tiles

I have had the following porcelain tiles laid on my outdoor deck. do they need sealing: NT18-504FL
QUARZITI WATERFALL STRUCTURED

Hussain R.
Hussain R. · National Tiles

Is Cloud Black Natural 450x450 tile suitable for floors. I see the product spec sheet on your website shows NT19-6172FL it as not applicable but the description says it is a floor tile, and also the same series white is shows as a floor tile in product spec as well. Why is the Pei rating and pendulum rating also not applicable, is it because it is pei rating is zero and therefore not suitable for floor? Same black tile 300x300 is shown as suitable for floor but still both pendulum and pei rating is given as n/a, can you clarify pls.

Rick L.
Rick L. · National Tiles

we want to use regina grey matt tile for wall and floor in bath, ensuite etc and were trying to match an appropiate grout can you recomend

National Tiles
National Tiles   DM   

Hi Rick, Thank you for reaching out to us and excellent choice of tiles!

We would recommend using the 110 Manhattan for best results.

Best wishes,
The team at National Tiles

Carmel Parnell
Carmel Parnell · Physical store

Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.

National Tiles
National Tiles   DM   

Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service

Carmel Parnell
Carmel Parnell  

Thank you for responding. My number is [Number Removed]

Carmel Parnell
Carmel Parnell  

Can you please make this number private or delete when finished.

Michael N.
Michael N. · National Tiles

Do you install timber flooring or only supply?

National Tiles
National Tiles   DM   

Hi Michael, thank you for your query. We do supply and install our timber flooring range which also includes laminate, hybrid and vinyl. Please let me know if I can arrange a free measure and quote for you? Thank you. Kind Regards, Brooke, National Tiles Customer Service

Ann
Ann · National Tiles

Why does your marketing department send text messages to non customers at 6 am in the morning

National Tiles
National Tiles   DM   

HI Ann, We are very sorry for the early message, this was sent out mistakenly and without our usual opt out link.

Please let me know your mobile phone number by emailing customerservice@nationaltiles.com.au and I will ensure you are removed from our list.

Once again we sincerely apologise for the disruption.

Kind Regards,
National Tiles Customer Service Team

Ann
Ann  

I do not accept your answer as to the apt as I never use apts
I have already provided my telephone number and ii am awaiting a telephone call from the marketing manager

Ann
Ann  

Your response is deceptive as to not including a Opt out link
This was the first text I had received so even if an opt out option was available you text me at 6 am waking the family
This remains an unauthorised use of my imformation provided to the company for a quote regarding tiles that I never purchased
The appaulling unprofessional manner this company is addressing the issue just highlights the unethical conduct

Mike
Mike · National Tiles

Just couple of weeks ago this page had 89% terrible reviews. Its amazing what a bit of investment in IT doctoring can do...

Are these feedbacks genuine?

National Tiles
National Tiles   DM   

Hi Mike, Yes all of our feedback is genuine! You can even see that a lot of our recent reviews are verified customers.

Kind Regards,

National Tiles

Ann
Ann  

I believe what mike has asserted this company uses bad practises such as using personal details provided on a quote 4 months ago to send unsolicited text messages at 6 am

dimstar
dimstar · National Tiles

Hi, what is the best ongoing product to wash porcelain tiles with? These have been installed in the bathroom, Thank you

COLLEEN O
COLLEEN O  

I would contact your friendly National Tiles Team for the right advice.

dimstar
dimstar  

I have! They put me thru the trade section, always a recorded message.. no one returns my calls.. I have tried 3 times.. that's why I thought I might get some advice here.. Help!

Matt
Matt  

If there is still a grout haze over the tile use residual cleaner from national tiles.

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