Nescafé Red Mug Questions & Answers

Hi Hassan, thank you for your interest in our NESCAFE Red Mug Machine. Unfortunately, this machine was discontinued in Australia and New Zealand a number of years back and we have no plans to re-launch at this stage.

Thanks for taking the time to contact us. Please call our Nestle Consumer Services Team on 1800 025 361 quoting your case number #30601914 and we can assist you further.

We're really sorry to hear about this. Please call our Nestle Consumer Services Team who will be able to assist you further with this on 1800 025 361 quoting your case number #29381403.

Hi Sharon, thanks for your query on our NESCAFE Red Mug Machine. This machine is longer being produced and was designed for soluble coffee not pods/capsules. We do have our NESCAFE Dolce Gusto machines available that use our NESCAFE Dolce Gusto capsules. If you'd like any further info please call our team on 1800 025 361.

Hi Merlito, thanks for taking the time to contact us and we're sorry to hear that you're having trouble with your Red Mug Machine. Please give our Nestle Consumer Services Team a call on 1800 025 361 quoting your case number #25574287.

Mine is doing the same :(

Mine is also doing the same. I just hope it's a simple fix and not a costly repair :(

Hi Hedhir, we're sorry to hear that you're having trouble with your NESCAFE Red Mug Machine. Please give our Nestle Consumer Services Team a call on 1800 025 361 quoting your case number #24381230 to discuss troubleshooting.

Hi Margaret, unfortunately we no longer sell this type of machine in Australia. You might like to try an online search for some trouble shooting. external link 

Try it and see, should be fine

While we no longer sell Nescafé Red Mug machines in Australia you can still find online troubleshooting like how to descale your machine via a web search. We hope this info helps. external link 

Hi Alberto, sadly we no longer sell this type of machine in Australia and New Zealand. You can find more info about cleaning your machine here: external link 

I have the same problem. Does it mean it has to end at the dumpsite?

I would say NO as they have been discontinued, which us a shame I love Mine

Hi David, sadly we no longer sell this type of machine in Australia and New Zealand and don't offer spare parts.

:-(

Hi Christine, this machine only works with instant coffee like NESCAFÉ Blend 43. ❤️☕

Not true. I use Moconna Granules in mine and it works beautifully.

Hi William, unfortunately we no longer sell this model of machine in Australia and New Zealand. You may like to give our team a call on 1800 025 361 to see if your machine needs to be descaled or to try some other troubleshooting over the phone. :)

Hi William, please give our friendly team a call on 1800 466 975.

Hi William, am sorry, As Nescafe do not make the Machines anymore, am pretty sure, you will not be able to purchase what you need

Hello nestle, if only you can give us the size of the o ring rubber, we can fix our machine on our own, there are o ring rubber you can buy online at amazon, bangood.. Etc.. But the problem is we dont know the size of the o ring.. Pls provide us that info.. (Inner diameter, outer diameter and thickness)

Remove the old O Ring and take it to a bearing and seal place they can match one up as I did just that yesterday

Can you give us the size of the o ring? Mine is already worn out bad and can't get the exact size. Highly appreciated if you can give us the info, you can save lots of red mug user ☺️

Hi Bruno, unfortunately we can’t assist you with this request; we don’t recommend dismantling the machine to replace o-rings as it can be tricky to reassemble the machine in the correct manner to ensure that it works safely.

Hi Feithleen, we no longer sell this model of machine. You may like to check our the Nescafé Dolce Gusto range of machines at external link  and contact 1800 025 361 if we can be of any further assistance.

Yep mine does the same ... pulled rear cover off only to find a big round seal that the tank sits in ... leaking there

Yes, but it solidifies quickly so be sure to clean the coffee chamber ASAP after brewing

You can use What ever you like I use Moccona , also put the sugar in the top with the Coffe, can also make Milo

Add Teaspoon Coffee in Top of Machine. Turn on first, Green Button will Flash, put your Sugar and Milk in your Cup/Mug, turn top lever to right, then back to middle, stir ingredients in mug, give it another go to the right, stop it, stir again, now switch to the left to froth it, you can then go right again then left as you want, ENJOY

Step 1: Simply add your usual amount of NESCAFÉ BLEND 43. Step 2: Add your usual amount of milk to your glass and turn the knob left to froth your milk. Stop when desired amount of froth is achieved. Step 3: Turn the knob to the right and watch the beautiful coffee layers form. Stop when desired amount is achieved and enjoy!