NRMA Car Insurance Questions & Answers

Hi Alison, thanks so much for your question! If you need to make a windscreen claim and you have no excess for it, you’re all good, we only take into account claims where an excess has been paid. So, if your cover includes excess‑free window protection, you can absolutely make a windscreen claim without it affecting your claims history or your premiums.

We now offer two main discounts: the multi-product discount and the loyalty discount. When you qualify for both, they are applied one after the other, as opposed to adding them together and applying. Additionally, you can receive a 10% online discount for eligible policies by purchasing them online. I want to reassure you that your history of making no claims is highly valued and recognized. We’ve listened to customer feedback and simplified our discount structure to make it more meaningful and easier to understand. To ensure we provide the best value when pricing a policy, we’ve adopted a more individualized approach rather than a blanket No Claims Bonus (NCB). If you wish for us to review your cover, please send us a private message via the NRMA Insurance Facebook page using this link: external link . When you message us, kindly include your details and mention that you came from Product Review so our team can support you promptly. ~ Cindy

Thanks Cindy! Appreciate your detailed response and answer :)

My pleasure, Alison. Have a lovely day! ~ Cindy

Hi DBK, we are here to help. Please message NRMA Insurance Facebook via private message using this link; external link  with your details, and let the team know you came from Product Review so we can assist you further. Many thanks. ~ Cindy

Hi Mostafa, The windscreen coverage will only apply for future damages and not for a pre-existing damage. You can reach out to the claim team on external link . They are available from 8:00am to 8:00pm AEDT all 7 days a week. ~ Cindy

Definitely you can give them a call because they think everyone is on social media

Good luck

Hi John, you can call and talk to us on 132132 who are available 8am-8pm AEDT 7 days. ~ Checo

Hi Jim, Thank you for reaching out to us. You can contact our claim team via webchat using this link here external link . They are available from 8:00am to 8:00pm AEST all 7 days a week. They will be able to assist you with this. ~ Cindy

Hi Graeme, this is NOT the NRMA of yesteryear. They are owned by IAG, Insurance Australia Group Limited, they acquired NRMA in 2002. It is clear to me now that many of their decisions are affecting some or many of their customers adversely and as I stated in my review, people should vote with their feet after investigating options and seeing reviews on other companies, only you can decide, but complacency might cost people significantly, good luck.

Hi Graeme, We genuinely appreciate your feedback and concerns regarding our services. We understand that encountering negative reviews can be disheartening and may cause you to question your trust in us. We would like to assure you that your loyalty and satisfaction are of utmost importance to us. Your feedback serves as a valuable reminder for us to identify areas where we can enhance our services and make necessary improvements. The decision to purchase additional policies is a significant one and we value your long-standing membership and hope to regain your trust. Would be great if you consider us for the new policies. ~Adi

Hi Graeme and fairgo. Fairgo makes a good point. Before they were incorporated and listed on the stock exchange they were a very customer friendly company. Their level of service has gradually declined in the ensuing years. For example, 6 years ago we could send our vehicle to a be repaired by a reputable high quality local repairer, Len Hollis, who was an NRMA approved repairer, and is located 800m from our home. This repairer will no longer deal with NRMA and any car repairs are now compulsorily referred to a place in Silverwater (Sydney), which has a poor reputation. I had 3 cars comprehensively insured with NRMA, including a Tesla Model X, and have saved over $3,000 PA by switching insurers and got a better agreed replacement value to boot. Despite making very few claims during our 50 years with them their premiums were continuously rising at 3 to 5 times the CPI rate. I've had a similar experience with our home insurance policies, where their recommended repairers were incapable of even completing a minor repair job, for which I used a local builder. Despite initially approving the quote, their call centre people, located outside Australia, tried to screw me. Fortunately a local manger sorted it out, but this sort of service is unacceptable.

Hi Margaret, NRMA Roadside are actually a separate company to us so you won't see your roadside on our app. Their app is called THE NRMA and you can view and manage your roadside membership there. Hope this helps. ~ Cindy

If you have the excess free windscreen option on your policy, there is no limit to the number of glass claims you can lodge.

Hi Coop, f you have the excess free windscreen option on your policy, you can most certainly lodge a windscreen claim at no cost to you. Please call our dedicated glass claim number on 1300 050 912. This number is available 24/7. In regard to the app, click on the claims button at the bottom of the screen and then the blue make a claim button. ~Kaz

Hi David, thank you for contacting us. Windscreen cover has always been an optional cover on our comprehensive insurance cover. This also does not involve paying an excess and claiming is unlimited. However, as mentioned, this cover needs to be added in the policy first before you can claim, and it is not covered under accidental damage if it is the only part damaged. ~ Paul

Hi Helen, you can obtain a green slip quote online at this link: external link  The cost depends on your car, your location, drivers age and driving history. ~Kaz

The claims team and the assessor would need to discuss this with you at the time of any claim, it would be their decision. ~Kaz

Hi Erwin, please call our claims team on 131 123 to lodge your claim over the phone. ~Kaz

Hi Nae, Thank you for reaching out to us. Are you after your renewal documents for 2023? Can you send us a message on external link  for further assistance? ~ Cindy

2006 Toyota Camry comprehensive for 2022. To check Possible renewal? For 2033? Mrs Cho. 7 Heather crescent Wyoming NSW 2250.

2006 Toyota Camry. Mrs Cko, Mot is 617 499 122, To Renewal For 2023 7 Heather Crescent Wyoming.

0488488275

Hi Nae, Thank you for reaching out to us. Are you after your renewal documents for 2023? Can I please get you to send us a PM on external link  for us to assist you? ~ Cindy

We are unsure where you obtained this information, but we do have a page which explains the change to NRMA Insurance, we hope this information helps. external link  ~Kaz

Dear Kaz, We do not understand why you unsure. Visited your page which tells nothing that is of value aside from wait until insurance is due then get informed on changes. The main problem however is your mob do not seem to honor claims without being given a runaround when they do which I am sure you already know so my question is , is this going to be fixed or let it go until enough people leave for elsewhere .? Kind regards.

We dont know what your renewal premium will be until one month prior to your renewal, at that time you are able to compare what your current premium is and what the new premium will be. When you say " your mob do not seem to honour claims without the runaround" we are not in the claims team so cannot comment on hearsay. We are very proud of our claims service and our commitment to be there for our customers in their time of need. ~Kaz

Thanks, so all the complaints above are mere hearsay ?? Should have said so before, Don't know why you bothered to try answer them in that case. So in reality you are the best to insure with. Take care and have a wonderful Christmas and a great new year.

I have no idea. Our car was still drive-able, so we did not need to use towing. We just drove it in.

Hi Toni, Thank you for reaching out to us. Can I confirm which state you reside in? ~ Cindy

Qld

Thank you for confirming, Greg. Can I ask, how many times did your car needed towing? Because we only pay for one tow. If your vehicle needs to be towed more than once, we decide which tow to pay for. ~ Paul

Only once Greg, my car is not Driveable so i had to get it towed to have an assessment done. 7km trip cost me $150. Apparently the claim is pending the assessment. Once accepted then they will reimburse me. Just seems to be a bit harsh. Nothing in my policy pds says this. It’s made to look like towing is included.

Good to hear you will be reimbursed once the claim is accepted. ~Kaz

Hi David, Thank you for reaching out to us. We can arrange hire car for you if your car is not drivable, unsafe to drive or in for repairs. To be able to provide you with further assistance, we need to have a look at the type of insurance coverage you have for your car. You can send us a message on external link  for further assistance. ~ Cindy

Hi it's ok I'm not covered for this for engine trouble I spoke to NRMA this morning...Thankyou

Hi David, thanks for letting us know. Please reach out to us if you have further questions. ~ Paul

Hi Ken, thank you very much for your question. Sadly, our team are not Claims Specialists and regrettably would be unable to provide a direct answer, however we would be happy to help as best we can.

Generally speaking, we advise our customers to allow 3-5 business days for payments to arrive into a nominated bank account from the date it was processed, and to allow up to 10 business days for a cheque to arrive to your nominated address. However, keep in mind that timeframes may potentially differ when it comes to a payment related to a claim.

It would be best to contact our Claims Specialists directly, who will be able to access your claim and be able to provide you with a more accurate timeframe of when you should expect to receive the funds in question. You can contact our claims team via webchat using the link below: Home Claims Webchat : external link  Motor Claims Webchat : external link 

We hope this information helps you in the meantime. Thanks again for your question. Please let us know if we can help with any other questions. ~Sylv

Hi Ken, thank you very much for your question. Sadly, our team are not Claims Specialists and regrettably would be unable to provide a direct answer for you, however we would be happy to help as best we can.

Generally speaking, we advise our customers to allow 3-5 business days for payments to arrive into a nominated bank account from the date it was processed, and to allow up to 10 business days for a cheque to arrive to your nominated address. However, keep in mind that timeframes may potentially differ when it comes to a payment related to a claim.

It would be best to contact our Claims Specialists directly, who will be able to access your claim and be able to provide you with a more accurate timeframe of when you should expect to receive the funds in question. You can contact our claims team via webchat using the link below: Home Claims Webchat : external link  Motor Claims Webchat : external link 

We hope this information helps you in the meantime. Thanks again for your question. Please let us know if we can help with any other questions. ~Sylv