RAA Car Insurance Questions & Answers
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What happened to RAA?
They we're top dog a few years ago & now getting trashed online in every review. I'm currently dealing with a repair - and getting hold of them is near impossible - 45min wait on the phones, no loan cars, no information - very downhill from my last experience.
Ever since a board change in 2022 they seem more motivated by the bottom dollar instead of serving there customers you normally have to get AFCA involved to get an appropriate resolution
Why does raa use elizabeth holdens plant for hail damaged cars. Been waiting 9 months to start repairs on 11th july 2022 quoted 3 weeks for repairs, and now after 3 weeks got told could be ready 22nd Aug. Ridiculous wait times because they don't have enough staff. Paying for insurance and car registration while my car sits at holdens for six weeks out of action. And still have to pay $600 excess... covid excuses they say..
A "P" plate driver changed lane quickly and hit my car. This happened in June 21, and the other insurer (AIG) is taking their sweet time to settle this. It is now Jan 22. How long is too long???
A "P" plate driver changed lane quickly and hit my car. This happened in June 21, and I have been calling monthly to check progress of my claim. It is now Jan 22, I still have not heard from RAA. How long is too long???
What is third party property insurance policy
I have comprehensive car insurance ! Recently had accident! my car will be non - repairable. My car is used when we bought but it’s a 2017 Honda and was only done 10,000 and around 40,000 on the clock right before the crash !, my question is , I read it in the PDS that car can be replaced with same model , year and condition ! We have loan with the car , and we only need a replacement car as we need a car anyways as we have 4 children ! Dose it possible to get replacement car instead the insurer pay out our loan and stuff ? This is my first claim ever! Hopefully will be hassle free as I already experienced a very unpleasant costumer services and stressing ! Praying for a good result ! Thank you !
What is the average wait time for a pay out figure on a vehicle that has been written off under a comprehensive policy?
Hi Marelle, it took about eight weeks, but I delayed the process by not having my phone on hand (leaving it in the car and not checking the missed calls) when the RAA had tried to ring.
Thanks Douglas. I have never encountered such a lack of customer service. It is causing me a huge amount of stress and financial pressure. I've been a RAA member for 17 years, and it means nothing. Never again.
I have comprehensive ins. on my vehicle, recently I was sideswiped by a truck,after exchanging info we both drove off.I have a police report and a claim number . I received a verbal that my car is a right off..I have had this vehicle since new and it is excellent condition. If it is written off what happens next? I really do like this vehicle and have spent a lot of money keeping it in excellent condition.
Bryne
Hi Bryne, The vehicle needs to be assessed first if it hasn't been, and then we will give you a call to discuss what the options are. You can always email us at mvclaims@raa.com.au if you have any other questions. Kind regards, Gemma
Car was damaged after hitting a kangaroo
Would comprehension insurance cover it?
Yes definitely
I hit a car in August 2015 can I claim 3rd party insirance in that now?? And how much is the excess?
I'm afraid as third party only, you would need to bear all the cost before the one you hit puts any further claims. I hope to God the other party does not put a whiplash claim otherwise you'll be in trouble. Never go for 3rd party only. That would be my advice.
Yes you can as long as you reported it to your insurance company. As for wiplash, that has to do with third party bodily insurance taken out with your registration,
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