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RAA Car Insurance
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6 questions from our users

Trev Smith

Trev Smithasked

Car Insurance - Comprehensive

What is third party property insurance policy

No answers
adila704

adila704asked

RAA Car Insurance

I have comprehensive car insurance ! Recently had accident! my car will be non - repairable. My car is used when we bought but it’s a 2017 Honda and was only done 10,000 and around 40,000 on the clock right before the crash !, my question is , I read it in the PDS that car can be replaced with same model , year and condition ! We have loan with the car , and we only need a replacement car as we need a car anyways as we have 4 children ! Dose it possible to get replacement car instead the insurer pay out our loan and stuff ? This is my first claim ever! Hopefully will be hassle free as I already experienced a very unpleasant costumer services and stressing ! Praying for a good result ! Thank you !

No answers
Marelle S.

Marelle S.asked

RAA Car Insurance

What is the average wait time for a pay out figure on a vehicle that has been written off under a comprehensive policy?

2 answers
Douglas
Douglas

Hi Marelle, it took about eight weeks, but I delayed the process by not having my phone on hand (leaving it in the car and not checking the missed calls) when the RAA had tried to ring.

Marelle S.
Marelle S.

Thanks Douglas. I have never encountered such a lack of customer service. It is causing me a huge amount of stress and financial pressure. I've been a RAA member for 17 years, and it means nothing. Never again.

Bryne

Bryneasked

RAA Car Insurance

I have comprehensive ins. on my vehicle, recently I was sideswiped by a truck,after exchanging info we both drove off.I have a police report and a claim number . I received a verbal that my car is a right off..I have had this vehicle since new and it is excellent condition. If it is written off what happens next? I really do like this vehicle and have spent a lot of money keeping it in excellent condition.
Bryne

1 answer
RAA
RAA

Hi Bryne, The vehicle needs to be assessed first if it hasn't been, and then we will give you a call to discuss what the options are. You can always email us at mvclaims@raa.com.au if you have any other questions. Kind regards, Gemma

Laura

Lauraasked

RAA Car Insurance

Car was damaged after hitting a kangaroo
Would comprehension insurance cover it?

1 answer
Bill
Bill

Yes definitely

Junaid

Junaidasked

RAA Car Insurance

I hit a car in August 2015 can I claim 3rd party insirance in that now?? And how much is the excess?

2 answers
Mansoor Habib
Mansoor Habib

I'm afraid as third party only, you would need to bear all the cost before the one you hit puts any further claims. I hope to God the other party does not put a whiplash claim otherwise you'll be in trouble. Never go for 3rd party only. That would be my advice.

Simo
Simo

Yes you can as long as you reported it to your insurance company. As for wiplash, that has to do with third party bodily insurance taken out with your registration,

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