Hi, I recently rang up and cancelled my comprehensive car insurance on a car I just traded in. The lady cancelled it and said I would receive a refund for the months left on it. When will I receive this? I haven't received any notification. MOT107901939
Hi Lis, Thank you for your question and for bringing this to our attention, I am sorry to hear that you have decided to cancel your policy. I have organised for someone to look into this and will contact you to discuss further.
Kind regards, Scott
I cancelled old policy and renewed with you for new car. Just want clarification on when I get refund for the leftover months on old policy, thanks!
Hi Lis, Thank you for the reply, I have passed along your details to our team who will be able to discuss your query with you.
Kind regards, Scott
Hi Lis, I understand that our team has attempted to call you but it went to voicemail. Can you please confirm a suitable time you would like to be contacted for our team to assist you.
Kind regards, Scott
All sorted, thanks!
under 10000 kms /year option?
Hi Raymond, Thank you for reaching out. You can arrange a quote on our website and find more information regarding our Pay As You Drive, which is designed for cars that are driven 15,000km per year or less, and offers all the benefits of Comprehensive insurance, but you only pay for the kilometres you plan to drive, external link
You can also contact our team on 1300 027 891, Monday to Friday, 8am to 7pm, AEST
Kind regards, Alisa
Hi, I've usually had good experiences with your call centres, but they seem to be overseas now, I waited 30mins yesterday only to be connected to someone who clearly lacked training and then proceeded to waste another 20mins and was still unable to help, how can I talk to someone with experience and in Australia like I used to, thanks
Hi Marc, Thank you for sharing your experience with us, I am sorry to hear about any frustrations caused. Our Contact Centres are located both in Australia and South Africa, which allows us to focus on the best possible customer experience through extended availability. Be assured that all call agents receive exactly the same intensive training. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes.
Can you please reply to my private message with your policy details to arrange for one of our team members to be in touch. Kind regards, Scott
[Policy Reference Removed]
[Mobile Number Removed]
Hi Marc, Thank you for sharing your policy details, I have escalated your query to our team to assist further. Kind regards, Scott
Thanks, is someone calling me?
Hi Marc, Thank you for the reply, I have passed your request to our team to be in contact at their next availability. Alternatively, you would be able to reach our team through our number: 1300 620 268. Kind regards, Scott
Hi Marc, I understand that one of our team members has tried to contact you but was unsuccessful, can you please provide a suitable time you would be available and I will inform our team accordingly. Kind regards, Scott
Hi Marc, I understand that you have been in touch with our team, please do not hesitate to reach out if you require any assistance. Kind regards, Scott
No worries Scott
What's the difference? How is it that Real Insurance has such a poor customer rating while Seniors Insurance, also a Hollard brand, has such a high one?
Different companies, different customers, different experiences
Well, if you think that a senior citizen would come ONLINE to post a positive review after buying a policy over the PHONE, think again. And that's not the only company on here with such a marketing practice. E.g. reviews of some other company mention fist names of company reps spoken to on the phone much more frequently than reviews of any other company. Why do you think is that? And why do the names almost never repeat?
Have real home insurance . it has taken over seven weeks to get to the stage of signing the scope of works.... your staff need training in how to send e-mails , and how to attach links to text messages . please resend the documents you claim never arrived , and I will return , signed , by next REGISTERED POST .
I would suggest you contact them directly if you seriously want direct action
I received a quote to renew my insurance and it has gone up as it always does even if you never make a claim. This is just 3rd party, fire & theft for a 1999 car that is lucky to be worth $2000 and they insure it for up to $10,000. They said it would be cheaper if you pay annually instead of by the month to which i asked for the quote and they took around $9 off the premium...really? I had some other quotes which were cheaper and I asked could they do anything else to keep me as a customer and they said no.
I was just wondering why you expect your current customers to pay more for the same thing than a new customer?
Hi Mel You're absolutely right to ask questions. I wrote off a car in August and I was paying my comprehensive car insurance by the month. The insurance renewal was in June and Real Insurance deducted the next 10 months worth of premium (just over $1000). In other words, they charged me 10 months worth of insurance on a car that no longer exists. Look elsewhere for insurance and check the PDS very carefully to make sure that in the event you have to make a claim that they don't punish you! Don't think twice about this mob - move on!
If I cancel my car insurance (because my car was written off), am I entitled to a refund for the remainder of the year?
Hi Winter, Please private message your claim number and I will get a claims consultant to contact you regarding your enquiry. - Angela
Surely this is a simple answer?
Hi Winter, yes, a trained claims consultant can give you all the answers you need.
I was with Real insurance since 2013 , I was happy before but this year they increased my premium almost by 30 percent. Any ideas behind it?
Hello, thanks for your enquiry. If you'd like to share your policy details with us we will arrange for a team member to contact you to assist further. You can send us your details in a private message on Facebook at www.facebook.com/Real.Insurance.
Can you offer
Me road side assistance plus insurance to retired > 65 year olds for our caravan plus car Ute total value 150k we pick them both up new this October so need all three can you do that thanks [details removed]
Hi Graeme, thanks for your enquiry. Please give our team a call on 13 19 48 for more information.
I insured pay as you drive however need to extend the mileage. How much will it cost?
Hi I cancelled my car insurance with real insurance on Wednesday 23 May 2018. I always paid my policy monthly via direct debit so the payment was deducted from my account on tuesday night 22 May 2018. Am I entitled to a refund?
Hi Wizzy, if you'd like to share your policy details with us we can arrange for our Service team to look into this further for you. You can send us a private message on Facebook at www.facebook.com/Real.Insurance thanks.
Hi there
Anyone has any experience with getting a landlords insurance from an insurer?
Hello, you can find out more about our landlords insurance at external link thanks.
I cancelled my policy within the cooling period how long does it take to receive refund of payments made ?
Hi Helen, please send us your details in a private message here: www.facebook.com/Real.Insurance so we can provide an update regarding your payment. Thank you
Can I use the repairer of my choice or am I fixed to your preferred repairer?
I'm sorry, I can't help you. I haven't had to use it yet, touch wood
The policy that I have meant I had to use their repairer but they one I used was fantastic!
Hi Peter, we only guarantee materials and workmanship on repairs done by a repairer appointed or approved by us. While you can arrange for a quote from a different repairer, we have the final say on who will do the repairs, as per the terms and conditions of the policy. If have any further questions, please share your policy details with us in a private message and we will arrange for a Claims Manager to contact you directly, thanks.
Do I get a multiple policy discount, I have a landlord policy with Real?
Hi there, for more information on relevant discounts we encourage you to visit our website at external link or call 13 19 48, thanks.
My current premium amount is AUD 48.83. In my policy # MOT104184946 to be renewed on 20/05/2017, the premium amount is AUD 54.35. Could you please explain the reason for this increase?
We will arrange for a Service Manager to get in touch with you to clarify this situation. Thank you
Do you cover windscreen damage?
Hi Veronica, please email our Service Team at customercare@realinsurance.com.au and they will be able to assist you with your enquiry. Thank you
How do I cancel my policy ( car has been sold )?
Hi Ross, Please send an email including your policy details to customercare@realinsurance.com.au. Thank you
how to see the detail of the certificate?
Details provided are very well set out and easily understood. I have cover on house, contents, funeral, car and roadside assist. If any changes are made either by you or Real is easy to do.
Hi there, thanks for your enquiry. Please provide us with your contact details via a private message and we will arrange for a member of our Service team to contact you directly to resolve this matter. Thank you.
I want to renew insurance my car .Plate numberCH43VH.Toyota Corolla Ascent Sport.
I want to renew insurance my car .Plate numberCH43VH.Toyota Corolla Ascent Sport.
Please provide me a email address to send quote& photos ( motor vehicle claim)
Claim
Hi Gosia, you can send details regarding your motor vehicle claim to newclaims@realinsurance.com.au. Please include your policy details in the email so our Claims team are able to identify your claim, thank you.
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