Saeco Incanto Questions & Answers
Verified
Hello, our 2007 Deluxe has a leak, it appears to be in the brew unit. The liquid under the trey is coffee, not water. I determine it is leaking before it gets to the door. I can put it in test mode and see the trey filling with water when I push the buttons to send water through the brew unit. I just took the piston out and greased it. I also greased the rails and gaskets. Thank you, Bob
I don't understand what your question is. I recommend if you have a leak, you take it to an authorised Saeco repairer & have it fixed (as we did once). It should probably be serviced every 1-2 yrs anyway. It should be cleaned every night (takes only 2 mins maximum) ... & left sitting on bench to dry. good luck ... Ada
My question is: does anyone know why my brew unit is leaking and is there anything I can do to fix it. Authorized dealer is 1500 miles from where I live so I would have to mail it to the dealer. If the issue is something easy to fix I would like to fix it myself.
When choosing coffee.l only water cones out. Beans not empty
Hi Belinda ... There are 4 "coffee" buttons in the top row: Small coffee, Med coffee, large coffee and ground coffee (RHS). If you want to use beans, you must choose either of the 3 buttons on LHS. If this doesn't help, give me a ring & maybe I can help better over the phone. cheers .. Ada 03 - 5439 6451
Unfortunately I am unable to ring. Yes I know about the buttons. It's been working and now suddenly the grinder sounds.but only a short burst of water comes out. No coffee in it. Everything is full
Machine is working in all respects and making great coffee as usual . The issue is the LCD display screen- no illumination. Right words are there but almost impossible to read it. Our old machine clear and bright. Is there some adjustment method?
Why when I depress the espresso button (left-most button), the machine grinds, brews, dispenses and continues cycle over and over until water and beans run out or I turn off the main switch? Please advise.
Hi there. Thank you for sharing your question. The Incanto Classic can be programmed to dispense an exact quantity of coffee. The issue that you're facing might be because the machine is programmed to dispense a high quantity of coffee at a time. To change this, you can take a look at the 'Adjusments' section of the user manual. If you no longer possess the user manual and you live in Australia, you can call our specialists at 1300 363 391. We would be glad to help you out with this!
Kind regards, The Philips Australia Team
Thanks you and I will do as you suggest.
I have a Saeco Incanto Sirius S-Class and after finishing a descaling cycle, it asked me to ventilate. I have filled the tank with warm water and started the ventilate process. However, after an 45 min of turning the knob on and off, I have not been able to get it to ventilate or water to come out. I have turned off and restarted the machine to reset in to no avail.
Hi there, thanks for your message. What a pity to hear that your Saeco isn't ventilating. We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards, The Philips Australia Team
looking for power board 996530022876
Hi Albert, thanks for your message. We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards, The Philips Australia Team
Hi i have an incanto sirius s class which keeps asking to set a quantity.it has a digital screen and i can’t find anything in settings
Hi there. Thanks for sharing your question here. We would recommend contacting our colleagues directly with the following numbers here: 1300 363 391 (AU) from Monday - Friday: 09:00 am - 05:00 pm EST or 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 05:00 pm EST. They're happy to help you with this.
Kind regards, The Philips Australia Team
my incanto machine is leaking water from inside my machine onto my bench why
Thanks for your comment, Sharon. That's unfortunate to hear. We would like to ask you to contact our local product team and tell them about what the exact issue is regarding the leak. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards, The Philips Australia Team
I have the same issue. Was this ever resolved?
How can I factory reset Incanta Classic S Class?
I have a Saeco Incanto that I love and take very good care of. Recently when dispensing coffee the hot water/steam wand also dispense hot water. Any suction how I can fix this?
I have a saeco Incanto Deluxe S Class and i want to know how to remove the message 'Decalcify' I have put the machine through a descale twice and it still shows this message on the screen. Thanking you......Jenny
Hi Jenny, thank you for your question! What a pity that your Saeco Incanto Deluxe keeps telling you that it needs to be descaled. Our product specialists would be happy to see how they can assist, so please don't hesitate to contact them at 1300 363 391 (Australia) or 0800 658 224 (New Zealand). We hope that you can soon use your device to the fullest again.
Kind regards, The Philips Australia Team
Hi. I have been getting water in my Saeco Incanto knock box. I have replaced the plunger seal, adjusted the grind setting to be more course, and descaled, but it is still leaking. Any ideas? Thank you!
Hello Dennis, thank you for your question. We are sorry to hear that you coffee machine is leaking and that the troubleshooting tips did not help. In that case, we would like to ask you to contact our product specialists directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. Then they will be able to advise you on this further. Hope to hear from you soon.
Kind Regards The Philips Australia Team
My machine keeps saying close door but the door is closed and everything is in place, please help
Hi Danielle, thanks for flagging this with us. We're not quite sure what is up but we'd advise you to reach out to us by phone. You can reach us on the following number: 1300 363 391 Hope to speak to you soon.
Kind regards, The Philips Australia Team
Mine will not give water. The tank is fukk and I have checked for a plugged steam wand ? Anything else to check ?
Hi there, thank you for your question. You can find possible reasons and their solutions here: external link . If this does not help, please feel free to reach our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind Regards The Philips Australia Team
Hi my machine is displaying needs to prime on the screen, it’s a Saeco Incanto Delixe, how do I do that?
Hi Chevy, thanks for reaching out to us. We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards, The Philips Australia Team
I have a Saeco incanto deluxe s-class and I keep getting the message brewunit blocked. can you please a$vise?
Hello Francis, Thanks for reaching out to us here. Rest assured, you can get this solved very easily by cleaning the brew group. It is possible that some coffee powder is blocking it. You can find the instructions to clean the brew group in the manual. Please feel free to reach out to our team again if there are any question or if you need any assistance with the product. Our team can be contacted on the following number:
1300 363 391 Mondays to Saturdays: 7:00 am - 7:00 pm EST
Kind regards, The Philips Australia Team
We have just replaced the Coffee dispenser Tube but The coffee is now leaking from behind the door. Im only getting about 10mls of coffee in the cup. help!
Hi. I have a Saeco Incanto de luxe. It shows the message :"Brewunit missing". I have checked it to be well assambled, it's all ok but still showing the same message. Is there something i do wrong?
Hi Georgiana, thank you for the question. This is something our colleagues should be able to assist you with - please feel free to reach out to them at 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). Thank you, and we hope this is resolved promptly.
Kind Regards, The Philips Australia Team
I have the incanto HD8911, I have only had it 3 weeks and I cant Get the error message to close hopper door to disappear. I am unable to use the machine in the mean time.any help?
Hi Sali, Thank you for your question - we'd like to know a little more about the error message in order to assist you. Could you please let us know which lights are on and whether they're flashing or steadily lit?
You're also welcome to contact our colleagues at 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST) for immediate assistance - thank you!
Kind Regards, The Philips Australia Team
Getting a message on my incanto de luxe S model that the grinder is blocked. Is there a way to reset?
Hi Jeff, thanks for taking the time to reach out to us here about your Saeco. We'd like to take a bit of a closer look at your device, before we can advise you on a proper course of action. Could you therefore kindly share this question with us on social media (Facebook or Twitter @PhilipsCare). If you include a picture of the product sticker of your Saeco in the message, our colleagues should be able to get back to you shortly with a solution. Alternatively, you could reach out to our colleagues on one of the following numbers: AU 1300 363 391 NZ 0800 658 224
Kind regards,
The Philips Australia Team
Get an answer from our members and Saeco representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.