Selfwealth Questions & Answers
Verified
i have $500 available dollars in aud but when i try to transfer it to usd it says i have insufficient funds. p.s this has been happeneing for a week
Hi Deacon, apologies for missing this question. Did you reach out via our live chat team or support@selfwealth.com.au to resolve it?
Trying to sell and “Price Type and Expiry Type” both say “Please search stock”??
All good…it righted itself after 15 minutes!
Why am I seeing “Please Search Stock” when I’m trying to sell or buy??
Hey Lois, You will need to search for the stock or ticker code you want to buy or sell first. Here is a tutorial you can reference: external link
Or feel free to contact our team for help: support@selfwealth.com.au
Hi ? Why is it saying “Please search stock” when I’m trying to sell??
Welcome to SelfWealth . The customer is wrong because their software works as they say. Could not cancel an order and was told to watch an instructional video. This is after making 1000’s of trades. Avoid them !
Please may I have a phone number to call Selfwealth, it is not always convenient to email for adequete communication Kind Regards Anne Gordon
Thanks Anne. I am actually in the process of perhaps leaving Self Wealth to go with another broker. Their $9.50 flat rate commission was BRILLIANT but others are now offering trades at $3. Huge difference.
Newbie here... I placed an order this morning (for the asking price) and its been 6 hours and it is still not filled. I was told that its in a que but in the interim the price has changed. Q. How do you know if your order will be filled? 2. How long does it take, as all the other orders have come through and filled within minutes.
it depends on the liquidity on the stock you are buying. Some have very low volume, and hence a low amount of shares are available at that price. Higher volume stocks tend to get filled immediately. What was the stock?
It was the the Selfwealth stocks. (SWF) So will they be filled at the purchased price, I just need to wait?
Hi Daniel, Firstly, thanks for buying Selfwealth! Regarding your questions, it depends on what type of order you submitted. You can always find information on our help centre, and here’s an article about order types:
external link
Hopefully, it has been filled now? Otherwise, you can submit a ticket to our support team, and they can look into it for you: support@selfwealth.com.au
Why aren't the shares I purchased through Selfwealth not showing up on the Computershare registry?
Hi Hannah The main reason I can think of is that the company you have bought shares in does not keep its registry with Computershare. They may be with Link Market Services or other share registry company. At this stage I wouldn't think it was down to Self wealth, but I do understand you asking the question given it is impossible to ask contact SW. Hope this helps.
Hi Hannah. Share registries take some time to update details on their end. There are many registries and each has a different process. I suggest giving it a few business days, otherwise please reach out to support@selfwealth.com.au and the team will be able to look into this further for you.
Will tonite upgrade of your platform include the glitches I have been complaining about for a while or you would just ignore them as you have been doing for the past 2 months?
i was able to get back my losses with the help of Rec ov er yfu n ds.n et" they helped recovered everything i lost i am verry happy i reclaimed my stolen investment
Why do the tell you you initial stock purchase can be no less than $500 and when you wish to purchase smaller amounts in other stocks they block your purchase and when you finally get someone they tell you that each new stock requires a minimum of $500 this is an AXS stipulation i find this hard to believe when there are other brokers who deal in small sum purchase.
I assume this is legit because I recently saw that one company on the ASX was re-buying share holdings on behalf of (and with no say by) shareholders, where those holdings were under $500. I assume this is so the company does not have to bear the burden of the management costs associated with a small holding like that. I would imagine that once you are over that $500 threshold you could buy as small chunks as you want, but it wouldn't make sense anyway since when you buy small chunks the fee is a higher % of the overall purchase. I would guess that other brokers who allow that kind of small purchase really don't care so much about the purchaser, just more about pocketing your trading fee.
What are your broker to broker share transfer fees for moving the account OUT to other broker?
Unfortunately, I don’t have the answer to that but you can chat to one of their team members directly through their website. I hope that helps.
Can I buy the exchange-traded Government Bond here?
I would like to know that as well....
Do you now have live pricing?
Yes Mick they now have live pricing and instant transfers.
How to do first trade
I need to transfer money out of my SelfWealth trading account to buy some priority offer shares. I cannot find a way to do this and I am in a bit of a rush. Alternatively I thought that I could withdraw from their ANZ account into my linked account, but am unable to find a way to do this either. Please could someone help. The bot is useless and emails take so long for answers.
I haven't tried this myself yet. I've only transferred money into my SW cash account from my Commsec account, however I just went to Settings -> Trading Account -> Cash account and there is a blue button called "Withdraw from AUD" which looks like you can transfer from your AUD cash account to your nominated other account.
Hi there, I have just been on CHAT with selfWealth and I do not have this blue withdraw button, I have tried numerous times. Thanks for trying t help though.
You should be able to withdraw monies from your cash account to your nominated inked account in SW. I did this last week without any issues
Just dont' try and change your linked account details as this was a painful and long winded experience.
Phew, yes it should be simple. Apparently it is a technical error on my page, huh. They have promised to email me today........holding my breath here :) No I don't luckily need to change my linked a/c thank heavens.
Is there a fee to sell shares on SW platform?
Yes, $9.50 per trade. It's all detailed on their website.
Yes it’s $9.50 for each trade where you buy or sell
I transferred 1000 dollars into my SelfWealth account yesterday and its still not there. Is there a waiting period until it comes through?
Can I still trade on my commonsec account for the shares that I trandfered to self wealth account?
When purchasing debt securities are the securities inscribed in my registry’s account or held in selfwealth’s account at the registry e.g Link, computershare
I am not exactly sure I know what 'debt securities' are but all the shares and etfs I've bought with Selfwealth have all been held by Link or Computershares, etc. as I have received certificates from them.
Hi, I'm reading through SW reviews and notice a 3 day settlement period being mentioned. Isn't the ASX lead time Trade + 2 days and not 3? Would appreciate some clarity on the difference..
Yep, ASX is T+2 but sometimes the actual cash takes an extra business day to hit your account.
That doesn't make sense, the T+2 is for the cash to hit the account? Is there a delay between settlement the SW account receiving the cash?
Is there a limit to the number of trades I can do in one day or a week
Nah, no limit it’s flat fee and no hidden costs.
Is there a law on to many trades?
Also is there a fee for withdrawal of money out of my wealth wealth acc
Get an answer from our members and Selfwealth representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.