I am looking to upgrade my security system from a 8 camera Cocoon system to a Swan 8 camera, 8 channel 1TB, 1080 system. I need to know if the mounting of cameras is the same. Is it possible to get the diameter of one of the 8 cameras base plate. That is the mounting plate with three holes in it. Thanks!
Hi Just been trying to set up a Swann doorbell kit SWADS-WVDP720CM and got to the part of setting up app but cannot find it and after searching have found this site that has informed me that it no longer exists and the product can no longer be used. I am disappointed with this I did purchase this product about a 18 months or so ago but in n the move and everything have only just found it and getting around to instal it to then find this out so very disappointed hopping Swann will help me out with this . Cheryl
i have a swann cctv setup with a dvr with 6 cameras setup all working but if i enable any 1 camera in Analytics mode is disables the other Analytics modes why? can i only use 1 camera at a time with this mode?
A question for Swan customer service.
thanks ill connect them and see what they say
Why is there no option for an 'away' mode on the weekend?
There is no individual daily settings on my app. Away mode just works when I select it. When l come home l turn it off. I hope this helps you.
My app will offer Home, Night, Away and Pause after l choose Modes.
Thanks guys. Will have to do it manually I suppose. I My App there is no option on the weekend other than home & night.
Can I transfer the HD from a NVR8-8580 to a NVR16-8580 and then just add additional cameras - aim being not to loose all settings when upgrading to NVR16-8580.
I have a swann 4k doorbell The connection is strong because the video loads quickly at high quality, and when I view live and select an automated message, it plays on the doorbell quickly and clearly. However, when I use the push to talk function, the message is distorted and sometimes pauses for a few seconds delay in the middle of playing. The message is so unclear and distorted that you can't hear what is being said. I have tried on multiple phones/tablets but same result. How can I fix this?
Hi after about 12 months my Swann 4K Doorbell no longer connects to the app or wifi. It is hardwired so no voltage/battery issues. I’ve reset it, deleted it from the app and attempted many times to re-pair to my 2.4ghz network without success. Tried manual & advanced methods nothing works. Only thing I’ve noticed is when the pairing process steers you to connect to the doorbell’s wifi, the Swan wifi SSID does not match my doorbell’s I’d according to the app, it ends in a generic string of five zeros 00000. It was so easy when I first bought it a year ago and now it has become uncooperative. I’m sure it’s still under warranty but I need a solution if I can avoid returning it under warranty to Melbourne when I’m in Sydney. Any advice will be welcome… Mark
When someone rings my swammbuddy4k video doorbell, after a few seconds it tells them I can't come to the door right now. How do I stop this?
Hello, why is the battery percentage showing low when not charged (live view) but showing 100% when I charge it? This been happening for a few weeks. I have tried rebooting and re-connecting the wi-fi but nothing seems to fix it. No software update is showing either.
My swann security system only sends notifications on Sundays, it used to send activity notifications all the time but changed to only recording activities and sending notifications on Sundays. Is there a way I can I fix this?
Hello Chris M. Thank you for your question! It sounds like your system's notification settings may have been adjusted. To resolve this, follow these steps: Open the Swann Security App. Navigate to 'Modes' and ensure the system is set to the appropriate mode (e.g., "Home" or "Away") for daily notifications. Check the notification schedule under 'Settings > Notifications' to ensure it’s not restricted to specific days.
If you’ve tried these steps and are still experiencing issues, please email us at tech@swann.com, and we’ll be happy to assist further!
Your feedback is important to us. LV - Swann Team
Hi I have a Swann Bubby 4k door bell. It has worked for about 2 mths, now it is off line and wont connect to the wifi. Have deleted a number of times but wont re-connect. tried to connect to my phone hot spot same story. this is the second one to do this, first one worked for about the same amount of time was replaced but this one is doing the same. not sure wht to do, maybe just get my money back.
Hi Neil, this is strange to hear that the second unit in a row is experiencing the same issues. What is the distance between your internet router/modem and the 4KBuddy?
Modem is in the Garage so maybe 2-3 meters away
Thanks for confirming, Neil. This may say like an obvious one, but we still have to ask - is the unit charged sufficiently? Also, have you spoken with our Support Team at any stage to report/troubleshoot the problem?
Yes charged No I haven’t spoken to support. Just strange they have both worked for a couple of months then go offline then not work at all.
Swann Doorphone Video Intercom with 3.5” LCD Monitor SWHOM-DP860C-turn on @ power point, screen doesn’t activate & a constant high pitch squealing noise occurs
Hi Anthony, thank you for reaching out to us. Unfortunately this particular model was discontinued quite some time ago and we have no replacement parts in our warehouse with which to offer you. We apologise for this. You may need to consider upgrading to one of our newer models, such as the Buddy4K Video Doorbell.
Kind regards, Swann Team
Good morning, it appears that the light on our Swann Security Camera PRO-4KWLB has blown and this is causing the camera to be recording 24 hours per day. The cameras where installed 16 months ago. Just wondering how to go about replacing the light board to have it running correctly.
Hi Robert, thank you for reaching out to us. The lights on the camera cannot be replaced, so we'd have to look at replacing the whole camera to resolve this. Please send us an email to: aucs@swann.com We'll take a look at your case and see if we can have this replaced, or look at other options for you.
Thank you, Swann Team
Recently purchase a Swann MaxRanger four pack camera set "three weeks ago". Now they work great and even the app is great but the solar recharging sucks. Two of the cameras are struggling to stay above a 20% charge. The one I was most worried about and gets very little sun is maintaining a charge above 60% but two of the others with constant sunlight will need a manual charge soon. The solar was the big selling point on these units. Does anyone have any clue as to how to improve the rate of charge. Was thinking of swapping the units location to see if the unit is faulty. I know it's winter but the one with the least sunlight is holding ok. Thanks for any ideas.
Hi Steve, for a MaxRanger camera recording 10-20 clips per day, our test results are that the battery level will gain about 5-10% charge per day if the solar panel on the camera gets 3-4 hours of direct sunlight. If the camera is busy, recording longer clips, and you are live viewing it frequently, it’s possible that the battery will be depleted at a higher rate than it can be topped up from the sun. We would recommend trying to maximise battery life by reducing motion sensitivity settings, angling the camera for fewer false triggers, setting shorter clip durations, etc. If you have already done a couple of the above steps and the battery life is still poorer than is to be expected, given our above information, we may need to look at an RA Claim so that we can have these replaced for you under warranty.
Kind regards, Swann Team
Thank you for getting back. I have already tried all the above ideas. I'm going to give each camera a full recharge on UBS and change the location of each camera to see what happens.
Thanks Steve. Please let us know how it goes and what the results are.
Thank you, Swann Team
Hi Steve, I am glad I found your feedback and I too experience the same frustrration with the solar recharging. I also bought MaxRanger for the solar recharging but so far I am very disappointed with the results. I kept a record almost daily and yet with my replaced 4 units, it was much better than the first one but now still not recharging daily. In fact the % went down over the few days. There is Camera 3 is the worst one - 64% on 15 Aug down to 35% on 18 Aug. The rest is not not good either. The recharging should be good regardless of false triggers etc as commented as I and you bought it on "How wonderful with solar recharging and not worry about it!" Sadly this is not the case. I had been dealing with Swann since 23 July 2024 with my replaced units till now 18 Aug and still not offering a resolution. In fact with this solar issue I stopped my friend from buying it ( as I told him it is wonderful with solar) till I get an answer. By the way the first 4 units solar recharging was a total failure and it took me days to convince Swann that the solar was the problem. I hope Swann can come up for you and me an answer. Thanks Richard
Hi Steve & Richard, I wish I had read this before making the terrible mistake of purchasing my MaxRanger. This is more of a warning to others rather than solving your problems as I have experienced the same issues without a proper solution. The build quality of the system is good but so it should be for the price. I bought the system based on it being "wireless" and 4K high resolution. I had hoped to monitor the street at my home as police have asked me for footage in the past as I live in a prominent location. However the cameras can't zoom to the detail I need (e.g. read a number plate) and they do not hold charge beyond a few days which sees me climbing a ladder constantly to take them down, charge them overnight via USB, and put them back up.
After requesting a solution from Swann, they got back to me a couple of weeks later telling me they are not designed for this purpose and are more for low traffic areas such as door monitoring (why did I pay a grand for a couple of cameras to film my door?). The cameras are in full sun facing Northwest and in summer don't hold charge beyond a few days, so totally forget winter or south facing. The solution from Swann was to send me 1 additional solar panel to me which is working but it only powers 1 camera and Swann wouldn't send me anymore and also told me to turn the detection zone down to not sense the street or the charging will not keep up (defeating the whole point of my buying them as my $55 pan & tilt camera does a great job of filming my entry). Each solar panel is $80 and of course means more installation, more cost, will not monitor or notify constantly and is no longer truly wireless. I will just run conduit into the house through the walls and wire the cameras into a permanent USB now so I can use them to at least film basic activity, as other cameras (wired or otherwise) will not work on this system. Unless you live in the middle of the outback, I would NOT recommend buying this product. Don't be fooled by the advertising as I was, solar security cameras maybe good one day, but they are not there yet! Cheers, Darren
Yes the recharging is horrid but the least of your worries. The cameras constantly fail to pick up any movement. I had my car broken into one night without any vision captured. Swann simply do not care. My suggestion is to get one wired in camera that records 24/7. You might have to look for the clip you need but at least you will have vision.
Allsecure 650 mouse can't create directory or filename ! I don't or can't get the screen keyboard to pop up ! Please help
Hi Linh, for this type of issue please contact our Tech Support team on 1800 788 210 and press option 1. They will be able to assist and endeavour to get the problem resolved so that you can use your devices.
Thank you, Swann Team
NVR 8580 package 885 MSB cameras, cameras are not recommended, from unpacking to using camera is OK but within a short time they lose resolution due to moisture within the lens, unplugging and waiting some time up to a day the moisture disappears, plugging it back into system is easy but camera again in short time shows moisture inside a Ingress Protected product. Camera is placed in a porch setting away from any water getting at it. Cameras which had been sitting in the box unused were put into same place as faulty camera, it also from the box in a short time displayed moisture inside the lens so pointing to a poorly manufactured product. I can not recommend SWANN system. The box of NVR recorder and cameras has been sitting unpacked for a time in a dry home until it was decided to install one camera to see how easy it was to use, disappointed at the result. Researching the Swann forums shows this is a common issue that Swann knows about but can not offer good technical support to allow camera to operate properly, it is an expensive paperweight.
Hi KxS, we are sorry to hear of the moisture issue that has affected your cameras. We may be able to offer some replacement cameras (either the same model or potentially an upgrade to a different model), however this is up to the discretion of our warehouse team. As this is a public post, we cannot / do not want to disclose your private information, so please send us an email to: aucs@swann.com
Please put the email subject as Moisture on Lens and also include photos of the affected cameras. We will then respond to you internally via that email thread.
Thank you, Swann Team
Purchased a 4camera set, supposedly new, discovered possibly set up previously as a demon so not new have managed to reset password etc. however wont let me add to Swann app on my phone as says unit is attached to another account. Unable to access setup email as none was set.. Is there any way to remove from original set up and reset up on my account so can view live feed? or is the NVW/ router useless to anyone else now?
Without Swann fixing the issue your unit is useless to you.
Thanks Adam you have confirmed my belief and research. Contact with Swann helps reset password etc but they offer no advice on help to re assign ownership to me sadly and they categorise the issue as a password matter which technical support wont assist in. A long trip back to the seller for a refund seems the only solution.
Hi Travelling Man 181, We can perform what is called a change of ownership request for your system so that you can use it. Currently, the devices would still be linked to the previous owner/user. As this is a public post, we cannot / do not want to discuss your private information such as email address, so please send us an email to: aucs@swann.com Put the email subject as "Change of Ownership" We will respond to you internally regarding the necessary steps to undergo.
Thank you, Swann Team
My cameras time is 17 hours too slow. How do I change this I have gone in and tapped on the correct timezone but still get the wrong time
Hi Kim, It should give you the option to set the time manually and not use an automatic timezone. Can you see the manual option anywhere?
I cannot see a manual option anywhere
Hi Kim, Please send us an email at: aucs@swann.com Please include a screenshot of your time/date screen that you are looking at, and please also confirm which Swann device this relates to you in your email. We will respond to you internally from there.
Thank you, Swann Team
Can I register my system via my desk top. Cannot see a link.
Thank you
Hi Bob, Which system did you purchase? Please confirm the product code for us. Device setup is done via the video management software on your DVR/NVR when you connect it to a monitor / TV for the first time.
If you need help with this, please contact our Tech Support team on 1800 788 210 and press option 1, then option 2.
Thank you, Swann Team
Thank you have set it all up on my phone. Only problem at the moment is I cannot for the life of me get the email to work. Support have emailed me a method of setting it up but no luck so far.
Thank you Bob
Hi Bob, Thank you for the reply. Please send us an email at: aucs@swann.com This way we'll be able to identify you in our system and can assist you internally. This is a public post so we cannot / do not want to discuss your public information such as email address, login credentials etc for your system.
Once you have emailed us, we will do our best to assist so that all functions of your system as well as your Swann account are working as they should.
Thank you, Swann Team
Thank you. Sorted with a phone call.
Bob
My swann security camera was working ok till a couple days ago when it went offline have tried Re pairing it dozens of time. It says it is paired says it is connectected can use camera now.. it goes thru the checking process at this stage blue light stops blinking at end it updates the phone then finishes but then says cannot guarantee connectivity. It still off line. I have checked double checked my wifi. Have rebooted it several times wifi name & password are correct I am stumped
Maybe log off then sign back in
Have done that over & over
How old is the camera is it still within warranty period sometimes wifi connection inside camera at fault. I have three Swann security cameras and one died, approximately two years of use . Hesitant to purchase another one but went ahead. Seems as though this performs better than previous models. Not sure whether this is an updated version because speaker and microphone is way better. My wifi router is 2.4 and 5.0gz camera will only work wifi on 2.4gz. I can’t remember how many times I have reset network lost count but they often lose connection. I purchased my last camera from Bunnings for a reasonable price. There are better cameras out there but you have the option of not paying for a subscription.
Hi Wendy, The best thing to do in this case is to contact our Tech Support team on 1800 788 210 (press option 1) so that they can run some checks on the device itself, and also walk you through some troubleshooting steps to get the camera working as it should. If you have already contacted them, please quote your most recent support ticket number so that we can investigate further for you.
Kind regards, Swann Team
I have the exact same issue. Have just spent 2 hours with support escalation and the problem has not been resolved. Expecting a callback again tomorrow.
Hi JED, What was the outcome of your troubleshooting with our Support Team? Please confirm your ticket number so that we can take a look at what has transpired so far.
Thank you, Swann Team
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