VBreathe Tasman Questions & Answers

Hi Augustine, Thank you for reaching out. Could you provide us with your order and serial number? The VBreathe Team

The serial number is S/N 002028 and S/N 001818. I bought both in Finland.

Hi Augustine, We’ve looked into your enquiry, and it appears that your purchase was made through one of our European distributors, rather than directly through us here in Australia. For your convenience, we kindly recommend getting in touch with the distributor you purchased from, as they will be best positioned to assist you with the issue you are experiencing in line with their local policies and warranty terms.

The VBreathe Team

Hi Fiona,

Thank you for reaching out.

Please advise if it is the ring light going green then red, or the power button?

Looking forward to hearing from you.

The VBreathe Team

Hi VBreath Team. It is the ring light. I have replaced the filter and have it outdoors so the air quality cannot be causing it to stay red. Thank you for your advice and help.

Hi Fiona, If you are using the App it may be an App issue with the air quality showing poor. Please do the following: 1. We would like to suggest a spray test on your device with air freshener or hair spray and see if the ring light would change. Make sure the Air quality on the APP matches the colour of the Ring light . 2 . If the colours do not match , double tap the power button to re connect the Bluetooth connection and re-try. 3. If the Air quality is still showing Poor, then update the Firmware to the latest version. 4. If device is still showing red (poor) after recalibration then please leave it on for 20-30mins then it should settle back to green.

Please advise the order number and serial number associated with the device to verify if your device is still under warranty. Thank you.

The VBreathe Team

Hi VBreathe Team. I have done all of this however it is still red. Additionally I dot use the APP, however just put it on my phone and it won't let me update firmware. I really need this fixed as I use it for my disability and Assistance Animal in Hospital and Classes such as yoga. Here is my order number. Purchased March 2023 so just within warranty. 8497

And sn 010890. Firmware is up to date and filter changed.

Thanks for sending through the info Fiona! What we can do for you since the device is still under warranty (expires 5/3/25) is replace your device. The only issue with replacing the device is we only have BLUE devices left for replacing. If colour is no issue, we can send one out to you as soon as possible. No need to send the old one back, please just dispose the device safely. Thank you.

The VBreathe Team

Thank you. I don't mind the colour, bit sad it's not pink. I just need it to work properly for our disability needs. I have moved since purchasing. Can I contact customer service by phone?

Hi Fiona, Please email health@vbreathe.com to send through your current shipping details. Thank you. The VBreathe Team

I want to thank the VBreathe Team and the product. I have it in my bathroom with the bathrrom door open where I have 2 very big litter trays (3 × Maine Coon Cats). The bathroom door is in the lounge, kitchen next to the bathroom, and in a one bedroom apartment its paramount to me to have a clean and nice smelling home. Everyone who comes here always says how do I get my apartment smelling so fresh! I show them the VBreathe. A few weeks ago (2 months from being out of warranty) the red light would not go off. The Customer support was second to none. In no time I had a replacement! Whilst I was just expecting the device I actually received a whole new kit with filters and gel. I am so happy! Tjank you, Thank you Thank you!

Hi Fiona, Thank you for your kind words, and hope you enjoy using your VBreathe as much as we do. Thank you! The VBreathe Team

Hi Lynda, Thank you for your enquiry regarding the VBreathe Tasman. We have recently made the decision to discontinue the VBreathe Tasman. We understand your disappointment and sincerely apologise for any inconvenience this may have caused. This would have been perfect for your travel, otherwise.

The decision to discontinue a product is never taken lightly, and it's always a result of careful consideration and analysis. While we recognise the value our customers place on our products, occasionally we must assess our offerings to ensure we continue to meet evolving market demands and maintain the highest standards of quality and innovation.

In the case of the VBreathe Tasman, factors such as advancements in technology, and supply chain considerations have influenced our decision. Rest assured, we remain committed to providing exceptional products and services that align with our customers' needs and expectations.

We appreciate your understanding and continued support as we strive to deliver the best possible experience. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.

The VBreathe Team

What happens with existing products? Will the warranty be supported and replacement gel/filters continue to be available?

Hi Mimi, If you have an existing Tasman and it's within the warranty period (from date of purchase - 2 yrs on device and 1 year for battery), the device will be replaced with a new one. If the device is out of warranty, we are unable to replace or service device. Replacement consumables will however still be available for purchase via our website through our "shop now" page.

The VBreathe Team

Hi Mark, Thank you for your enquiry. Unfortunately you cannot turn the device off via the App, you are only able to change the modes from auto, standby and manual. Stand-by doesn't turn the device off completely as the small fan is working on sensing the air quality in the environment. However, the device can be turned off via the device itself.

Please let us know if you require further assistance by calling on 1800 849 104 or email health@vbreathe.com, Monday-Friday 9am to 5pm.

Warm regards The VBreathe Team

Personally I got used to the noise pretty quickly, similar sound level as an air conditioner on low. I also have a Dyson fan and a Breville dehumidifier in the bedroom and the noise from those is louder than the VBreathe, hope that helps :)

Hi Kate, Thank you for your enquiry. The noise levels as per the 3 fan levels are: Fan speed Noise (decibels) Low 43.24 dbA Medium 46.74 dbA High 47.84 dbA Some of our customers who are quite sensitive to noise in general, have had issues with the device's low fan setting. In saying that, as Shayne mentioned above, it is similar to an air conditioner on low, you can barely hear the fan on low setting.

Hope this helps you in the decision making process. Please call us on 1800 849 104 or email health@vbreathe.com if you have further questions. Thank you. The VBreathe Team

Hi Susan, Thank you for your enquiry. Please ensure that your App's firmware is up to date, as this should resolve the issue. Once this step is complete, please ensure you go to the Apps settings - scroll towards the middle of that page and select "replace filter" and Reset your filter. Ensure this step is done each time a HEPA filter is replaced.

Please let us know if you require further assistance.

The VBreathe Team

Hi Flavia, Thank you for your enquiry. The app image on the website showing the PPM reading is an old image. The current app is now showing - good, fair and poor for the CO(PPM) reading. Thank you for bringing this to our attention and we will be updating with a new image soon. The VBreathe Team

Appreciate the reply, however I’m still curious - if the device can gather this detail, why don’t I have access to it?

Hi Flavia, Thank you for your enquiry. CO ppm values are calculated in firmware, and then the CO level GOOD/ FAIR/ POOR is decided based on this ppm value. The VBreathe Team

Hi Rob,

Thank you for your question. Yes the app tells you when to replace the gel or the filter by indicating that they are LOW

Yes it lets you know in the app

It’s not too noisy, similar to a fan on low setting. The smell is very subtle

Thanks Shayne. Do you know if it’s only available online?

*noise (not house) typo from initial post

Hi Sabrina, Thank you for your enquiry. Unfortunately you can only purchase these online, there are no physical stores to visit and purchase from. The gel consists of lavender and tea tree Australian essential oils. These scents are not too obvious, as it gives out a very light scent and is noticeable only if you are quite close to the device. The noise level is also quite low, just like a desk fan. Please call us on 1800 849 104, or email us at health@vbreathe.com, if you would like further information.

Hi Fiona, Thank you for your enquiry. The gel contains a unique blend of Australian essential oils (lavender and tea tree) and is expelled in vaporised form into the surrounding air— reducing harmful indoor microbes and toxins. The VActive Gel is all-natural and certified food, pet and child safe. However, it is recommended to liaise with your vet to find out if it is safe for your cat.

Warm regards The VBreathe Team

How can it be pet safe when both Lavendar and Tea Tree Oils are very toxic to cats?? I bought this as it is indicated to be pet safe? I would like a much better reply please. I would like to to the certification that it is pet safe, Cats are pets.

Hi Fiona, Thank you for your query and apologies in the delay. We are just waiting on confirmation on a few details from the relevant team and endeavour to get back to you soon.

Warm regards, The VBreathe Team

Thank you. My cats are my life and I would die if anything happened to them.

Hi Fiona, Apologies it took this long to respond back. We can confirm that the amount of Lavender and Tea tree oil that is being evaporated is minimal and substantially below exposure thresholds so there is no risk to the pet's health. We can recommend placing the Tasman away from where the pet can access it easily. There is no risk of a pet touching the VActive gel as it is enclosed within the gel chamber.

Please let us know if we can assist further.

Warm regards The VBreathe Team

Thank you, this is great. I already love it.

Hi Fiona,

So glad to hear that and thank you for your feedback!

Please let is know if you require further assistance.

Warm regards The VBreathe Team

Hi Charles, CO stands for carbon monoxide. The device is detecting a large amount of carbon monoxide in the air. There may be something in your home which is triggering the CO sensor in the device.

If you have any further questions or queries, please don't hesitate to contact our customer service team directly on 1800 849 104 or email us at health@vbreathe.com

Hi Kim, Thank you for your enquiry. Our device was designed to use the gel and the filter combined to sterilise (gel) and purify (filter) your space. However, you can use the device without the gel but it will not do the required job it was designed to do. As you have recently found out that you have an allergic reaction to the lavender, I would recommend to stop using the device with the gel. The VBreathe Team

Hi there,

The medical grade HEPA filter traps harmful allergens such as pet dander, dust, dust mites, pollen and cigarette smoke.

Hi there, Please let us know if we can assist with anything else. Thank you. The VBreathe Team

Hi there, The HEPA filter traps harmful allergens such as pet dander, dust, dust mites, pollen and cigarette smoke. In addition the VActive Gel vapours encapsulate and deactivate harmful pathogens. Please let us know if we can assist further. The Vbreathe Team

Hi Oscar, Unfortunately the device doesn't connect to Google Home devices. If your app is showing an incorrect temperature or humidity, please take the device outside and leave it for a couple of hours to stabilise. If this doesn't correct the temperature, please get in contact with our customer service team by calling 1800 849 104 or emailing health@vbreathe.com

Hi there, Thank you for your enquiry. The device can be used without the App. The app is there to show you stats. The VBreathe Team

Hi there,

To turn the device off, please hold down the power button for about 2-3 seconds until the light turns off.

Could you please email us at health@vbreathe.com and we will be able to investigate this issue further.

Thank you for the straight answer. Folks could learn from that. Save time and frustration.

Hi Charles, Thank you for your enquiry. Our engineers have a few details they would like from you to help them resolve your issue: 1. Firstly, have you signed up to the cloud feature? 2. The user name (email address) you signed up with via the app 3. MAC address of the device ( this can be found in settings screen)

They have also given me some trouble shooting steps which you can try at home: 1. Open Apple Store (iOS) / Google Play Store (Android) and search VBreathe to make sure the app is up to date. Do update if it was not latest. 2. Open the app near the device, see if the Tasman can connect to the mobile app. It will show air quality, temperature, etc if connect successfully. 3. If all above did not work, delete the device in settings screen. 4. Then factory reset the device by holding the button for 10 seconds (whilst device is on) until light ring flash red and green. 5. Re-add the device by following instructions in the app

Please go through the above steps and if that doesn't work please let us know an we will be happy to go through the next steps.

The VBreathe Team

Hi there,

Please advise how you went with the troubleshoot. Would love to hear from you at your earliest. Thank you.

The VBreathe Team

Hi there, Just following up as we have not heard back from you. Please advise if the troubleshoot worked. Many thanks. The VBreathe Team

Hi, I'm having the same problem as Charles. I've followed all your steps but it still won't show me temp, humidity etc

What do I do next?

Hi Amy, Thank you for your feedback. If you have tried the steps advised to Charles, could you please email health@vbreathe.com with the following information and we can determine next steps. I will require your order number, serial number of device (S/N found on base of unit) and colour of device. Looking forward to hearing from you. Thank you. The VBreathe Team

Hi Flasha, Thank you for your enquiry and interest in our product. You can purchase them through our website external link  Please don't hesitate to contact us on 1800 849 104 or email us at health@vbreathe.com should you have any further questions or queries.