Weber Q Premium (Q2200) Questions & Answers

Hi there Thank you for reaching out. A Natural Gas Q2200 comes with a 2 meter hose, do you have a LPG barbecue and needing to convert it to you Natural Gas? Or have you had your barbecue converted? Please send us a DM on Facebook or give us a call on 1300 301 290 and we can assist you further

It’s natural gas, not LPG. In my new place, where I want to place my BBQ is further from the wall than my previous place, there is an A/c unit between the gas outlet and my BBQ so need longer hose.

Hi

No worries at all, if you would like contact our amazing customer service team they will be able to help you out here 1300 301 290

Thank you.

Hi Lou

Thank you for your question, we apologise for our delay in getting back to you. Yes a gas hose does come with the barbecue, it is 0.9 meters. If you have any other questions please let us know

Cheers!!☺️

Ask weber consultant.

Hi Hassan, the Weber Q2200 has 17cm of cooking height. When cooking a roast indirectly you do need to consider the convection tray and trivet which will take a couple cm of height.

Hi Lou, the depth from the front leg to the rear leg of the Q2200 is 32cm.

Hi Jay, great to hear you have a done a thorough clean of your burner tube. The issue you are having could be a result from a few different things and definitely something we can help determine to resolve.

Could you please send us an email via social@weberbbq.com.au with some images of the burner tube and the serial number of your barbecue and we can look into this for you. Thanks

Hi we have 2 Weber’s and love them. Contact Weber directly- they will ask for the serial number and depending on how old will advise you if they can supply a part or where to get it. I have found their customer service to be very good. Good Luck

Hi Anita, yes please give us a call on 1300301290 if you haven't already and we can look into the lid peeling issue. Thanks!

Will do. Thank you.

Thanks for the advice. Turns out my 5-year warranty had just expired - Weber was able to tell me this when I gave them my serial number. Despite this, Weber was wonderful in replacing my lid under warranty. I’m just waiting for the delivery. Very friendly and expedient process. ⭐️⭐️⭐️⭐️⭐️

Hi Donovan, it will cook these types of roasts and so much more, and will taste way better than when you're cooking in the oven! These recipes may interest you: external link  external link  external link 

Hi Kim, the Q220 is the older version of the newer Q2200- there have been some slight design changes to upgrade the 2200's and this happened around 2013/14

Hi Peter, we answered your previous question- best to get in touch with customer service to make sure that the barbecue you have is compatible with the side tables. If you purchased the side tables in Australia, then we don't sell the model Q you've got here, which may be why you're having some troubles.

they aren't interchangeable if you want a portable BBQ then you will need to go LPG and forgo natural gas. The main difference between the 2000 and 2200 is the ignition type and I think the hood is taller on the 2200. Sure you can take this camping etc though it's quite heavy due to the weight of the grates. Both models come in LPG & natural gas types.

Hi, KGro ^ is correct- if you're looking for portability, then LPG is the better suited gas type. Natural Gas barbecues are designed to be plugged into the wall and not really moved all that much. Both the 2000 and the Q2200 come in LPG or NG versions, so you can find a gas option that suits you best in either model.

Hi Jessica, they're suitable for typical barbecuing temperatures, but best to not place hot pans or hotplates on them as they can leave indentations on the side tables. Once you've finished cooking, let the barbecue cool down before folding them inside as they will melt if placed in a hot barbecue.

Hi Dennis, email us at social@weberbbq.com.au and we can organise a new igniter for you!

Hi Col, the grills cannot shrink from heat. Would you mind getting in touch with our team about this issue? Replacing the cookbox should have solved it.

Our email is social@weberbbq.com.au

Hi Royce, thanks for getting in touch. I'm sure we can get to the bottom of your issue here, and get you loving your Q! I'll need some further information below to help me get a better understanding of your barbecue.

Can you run me through how you set up your barbecue for cooking, and what you're trying to cook? Are you pre-heating the barbecue? What dial setting are you using?

The barbecue is set up on an outdoor bench . I usually preheat for at least 10 minutes on high and then place the meat (if a leg of lamb) on the trivet and rack. During the short time taken to place the meat in the bbq, the temperature drops below 200 and struggles to recover . Yesterday I tried a large fillet steak (around 300 - 350 g) - again preheated for 10 mins and placed the steak on the grill for 4 mins each side and rested for 10 mins.When served it was completely raw in the centre and had to microwave to make it edible. I previously had a large weber genius model that had plenty of heat and would recover quickly after opening the lid. I feel the barbecue us way under powered and needs the same burner setup as the family or inbuilt model. I have replaced the gas bottle with a full one and reset the gas .

Hi Dave, the Q2000/2200 frame is almost 80cm at it's widest point.

Hi Graeme, we typically recommend any size from 4.5kg-9kg bottles, as this is what has been tested on our barbecues- we use these sizes to determine the number of typical cooking hours that a gas bottle would use and therefore how long it should last.

That being said, if it fits on the regulator, then it is fine to use- you just may not get as many cooks on a smaller bottle.

Hi Maisy, you can remove the button by twisting the button 1/4 turn to the left and pull it out. That will reveal the battery and allow you to change it. To install it again, just insert and turn 1/4 to the right (essentially reversing what you just did) and you will find it working again.

Hi Bob, this is because there is a build-up of fats or oils on the inside of your lid, and once it heats up and you open the lid, it drips down the back. This can happen if you're cooking particularly fatty foods constantly (like sausages, chops etc. - things that spit) OR you're using a baking dish when cooking things like roasts. The fats inside a baking dish will bubble and spit as they have nowhere to drain away and therefore land on your lid.

A way to stop this from happening is to wipe out the inside of your lid with a bit of paper towel when the barbecue is still warm (not hot) or wait for it to cool completely and use warm soapy water or Q cleaner to remove it.

If you tell me about your setup and how you use the Q, I can see if I can find the reason behind this to help prevent it from continuing. Thanks

Hi Bruno, yes we do have a conversion kit. If you could please get in touch with our customer service team on 1300 301 290 and have your Q's serial number handy, we can let you know the process and pricing.