Zip HydroTap Celsius Arc Questions

John M.1y · HydroTap Celsius Arc

i have a fault 004 , water leak isolate mains . BUT theres no leaks ??

John M.1y · HydroTap Celsius Arc

fault 004 water leak isolate mains BUT I have no leak . how do i reset this

Effie3y · HydroTap Celsius Arc

Hi, my Zip hydrotap G5 is showing an error 024 - hot tank overfilled. The manual lists the error but does not suggest how to fix it. How do I fix this? I have flushed the filter, turned unit off/on etc. Thanks in advance.

Angry and Dissappointed. 3y

I am so sorry Effie that you have bought a Zip Tap. Thats what I had. I cant speak low enough about this company. Never buy anything from Zip.You will not get any assistance from them.I have run a business for many years and can tell you they are the worst company to deal with. The quicker you can get their equipment out of your house the better for you.

Si mon 3y

How to fix 024: Hot Tank Overfilled error on Hydroptap G5. This is super easy to resolve. In the G5 Hydrotap unit LCD display you will see a red exclamation mark, tap on that and then you will see the option to do a System Reset. Tap on System Reset. Wait for the reset to finish (< 20 seconds). Once reset is completed, then press the hot water button on the Zip tap to let the hot water run for a good 5 seconds. The error will then go away, and once the hot water has reheated (about 1 minute), the red light will stop flashing. Problem solved.

Julie C. 3y

Hi Steve, What would you recommend if after doing the restart the hot water is still flashing and won't dispense water when pressed. Have done about 4 restarts now but same outcome. Unit is about 15 months old and filtered was replaced about 2 months ago. Thanks Julie

Effie 3y

Hi Julie, I called Zip and they organised a serviceman to come out. He was very good. I’m in the Illawarra area. Apparently there is a faulty valve issue (2021) which they are replacing as they become aware of it. Checking my notes from Jan when it occurred, they replaced the KIT HOT SOLENOID Assy B 91554 and also performed a new software update. Our Zip was installed around June/July 2022. We started using it in Sept 2022. Issue occurred 28/12/22. Part replaced 4/1/23. No problem since. We were very satisfied with their prompt service particularly as it was during the holiday period. Hope this helps. Good luck.

iwantblue 3y

Thanks so much for comming back with the full details of your repair Effie ! Can't believe they're leaving my disabled OAP mum to wait 12 days for a repair visit. But at least I can maybe prompt them to bring some spares .so thanks!

Chris N7y · HydroTap Celsius Arc

We had a Zip Hydrotap AOI BCS installed September 2018 and it has been working ok but now the lights on the actual tap have turned off and no water coming out. The unit underneath has not registered any problems/faults. I have turned off an on again but doesn’t help.