All Mower Spares Questions & Answers

`They are gone, try and claim it on your card. i was taken for over 300 in parts that have never arived

I disputed the charge on my credit card and was able to get a refund, it was only $25.

Ron, I suspect you are wasting your time trying to get a refund from this company. If the payment was by credit card, get in touch with the card provider and report it as a scam. They should should refund your payment, and, if enough people do this the card providers might withdraw their services. Don't delay in doing this as the bank or whoever supplied the card will likely have a time limit for claims.

You could also report this to the police as a fraud. There are clearly enough disgruntled victims on this site alone to provide evidence. Presumably there are many others.

I contacted fair trading first. They cannot force them to refund your money but they do attempt to mediate. If they can’t resolve it they will advise you on the next steps to take.

If the payment was by credit card, get in touch with the card provider and report it as a scam. They should should refund your payment, and, if enough people do this the card providers might withdraw their services. Don't delay in doing this as the bank or whoever supplied the card will likely have a time limit for claims.

I contacted the ACCC about these shonks. They said they couldn't help but instead said I should take my complaint to the Office of Fair Trading. This I have done. I have also raised a fraud case on them through my bank in an attempt to recover the money I paid for the parts that I never recieved, nor the refund I asked for when I contacted them after I found out that they were not able (willing) to supply the parts.

Contacting a media outlet, A Current Affair, and reporting this scam company which is what I have done, the more people who contact them the better chance we all have of exposing this fraudulent business.

[Name Removed] is the Director

I’ve been asking for 4 months.

I paid over $7,500 for a flail mower and then a week later they told me they no longer get them in even tho it was listed as in stock I asked for a refund but still no one has responded Shall I make my way to Sydney from Qld or is there factory 2 Ironbark Ave Camden legitimate or just a empty warehouse

I’ve contacted A Current Affair please do the same, I believe media attention is the only way to stop this fraudulent business.

If the payment was by credit card, get in touch with the card provider and report it as a scam. They should should refund your payment, and, if enough people do this the card providers might withdraw their services. Don't delay in doing this as the bank or whoever supplied the card will likely have a time limit for claims.

Yep there biggest fruad company there is, 'Wilma' keeps informing me and giving me such stupid excuses first we are chasing a eta, now i gotta wait for a refund after 14 days after a purchase ive made, Then it says its in stock, now its not in stock there gotta wait for it to come in they talk absolute riddles and this company needs to be shut down before more get ripped of by there pathetic nonsenses, lets all pair together and goto accurant affair!

Good luck. I’ve tried contacting them on numerous platforms and email. Disgusting businesses like this are allowed to operate. My order was placed in October and was “in stock” and still hasn’t arrived. They keep sending daily updates and extending the delivery date by 2 months

They can only get a tracking number when they book a pick-up. My guess is it's not in stock. Mine was listed as "In Stock" but 2 months later I had to use PayPal to recover my money.

Was listed in stock why I made the purchase was billed for delivery also their just fraudulent.

Like you I just realised I got taken has anyone travelled there for answers?

Best to simply try to resolve the the issue with them, ie ask about progress of order etc, give them some grace then ask for refund and when nothing happens, use the email / communication trail to reverse the transaction through your credit / Mastercard provider.

Stay clear of them

Good morning, I apologise if you havent got any communication from us. Can you please let me know what your order number is and i can take a look into an ETA for you.

Invoice [Number Removed] transaction id [Content Removed]

You are wasting your time dealing with these people, total [Content Removed]. Suggest you go legal.

I have been waiting for a transaxle assembly for over 14 mths delivery date keeps changing sent email after email told them I want my money back nothing back Scammers

I am seeing more and more poor reviews for this organisation. Will wait and see; I still have local sources available to me, though my hope with them is zero at the moment, due to experience. The battery I ordered from All Mower Spares has not been available from Husqvarna in Australia for most of this year, So will likely need to go down the refund track at some point. Will never buy another Husqvarna again - a $1,00o dollar brush cutter rendered scrap through lack of support and parts. Hope you get a proper response from All Mower Spares. Am interested in the result(s).

Good morning, Can you please provide your order number so i can look into this for you.

crap

got sick of waiting one crap excuse after a another made the parts I needed and fixed it my self

Can anyone confirm mowersupply in Liverpool Sydney is a legitimate business

Hello Keith can you confirm if you are referring to Liverpool mowers we are based in Camden and have no shop in Liverpool external link 

They are getting away with it because none of us have the time or could be bothered to make the official complaints needed for fair trading, etc to act.

I did make a complaint to fair trading n.s.w. yesterday, Don't know if it does any good though. These people should be shut down. They are committing fraud.

Hi Rod, Could you please let me know your order number so i can get this refund processed for you. I apologise for the lengthy delay.

Order no. is 001114734

If the payment was by credit card, get in touch with the card provider and report it as a scam. They should should refund your payment, and, if enough people do this the card providers might withdraw their services. Don't delay in doing this as the bank or whoever supplied the card will likely have a time limit for claims.

Hi Chris, please email admin@allmowerspares.com.au ATTN: Rachael and I will assist you directly. We have been keeping our customers updated on the progress of their orders via emails with any of our supplier delays however I will personally follow up on your order for you.

What a load of crap! Only trying to string you along to avoid refund.

Absolute scam company if this is true. I am done with AMS and will be spreading the frustration of my own experience throughout my entire personal & professional networks. Fiji call centre, zero customer care, exploiting the normally positive experience of online shopping by taking our hard earned, then investing it while we wait months for parts.

We appreciate your feedback on the centre assisting with the large volume of calls due to increased calls we are receiving. It’s a busy season with a lot of rain and we decided to take this path to help customers. It’s certainly better than not answering the phone, missing calls, being forced to leave a message which just clogs up the efficiency of our team or not even having a phone number which is the likes of Kogan, Ebay, Amazon etc. We want to support but with the large increase in our enquiries we must have something that is affordable and also gives our customers the best chance of being answered.

We offer our clients the options to return their items if they are not satisfied, have an item refunded if they are not available, delayed in being received into our warehouse or swapped for an alternative is a part becomes unavailable with our suppliers.

By all means, those who wish to get through to us in Sydney please email admin@allmowerspares.com.au and we will assist within 24-48 hours. Please note that we have lost 1200 work hours this year in the pandemic so have also felt under pressure to keep on top of things – it’s been very hard. Even Woolworths cannot keep food on the shelves. Most businesses are struggling with staffing requirements. Most of our suppliers are 1-3 weeks behind to even process orders. This is a time for compassion and understanding and also empathy because its challenging times for many and we are included in that.

Covid, Rain, busy, busy. Sorry to seem too cynical, however a quick review of the dates from many of your dissatisfied customers on this web service show that the dates go well back prior to any of these proposed excuses for what is a fundamentally flawed business model. I would urge all potential customers to avoid any online parts supplier who refuses to list live stock values, and in particular AMS due to the total disregard to customer service once money is received. I was subjected to many promises to call back, and by email, I invited calls to me on 5 occasions to explain the cause of 8 week delayed delivery, none of which were ever made. 0 stars. AVOID!

Exactly there's no excuse it's stuff like this that makes me regret buying online I can't afford to spend more money for the same thing to happen again. It's all there's 3 that have claimed 5stars really but 100s complaining they are still waiting who does one contact to follow this all mower spares site up surely they can't keep stealing people's money like this???

Hi Chris and Peter, Please email any enquiries through to cs@allmowerspares.com.au so I may follow up any issues for you. Please be aware that we have all been affected immensely over the past few months not only Covid but staff shortages, supply chain issues and inundated with rain and flooding on 3 occasions in the Camden Area. Our staff have been working around the clock to have your orders processed and sent out. We are sorry for any delays but we are doing our best with the situations we have been faced with.

From above: Covid, Rain, busy, busy. Sorry to seem too cynical, however a quick review of the dates from many of your dissatisfied customers on this web service show that the dates go well back prior to any of these proposed excuses for what is a fundamentally flawed business model. I would urge all potential customers to avoid any online parts supplier who refuses to list live stock values, and in particular AMS due to the total disregard to customer service once money is received. I was subjected to many promises to call back, and by email, I invited calls to me on 5 occasions to explain the cause of 8 week delayed delivery, none of which were ever made. 0 stars. AVOID!

Hi Chris, . We are very sorry to read about your concerns. You received several emails directly from our customer service team updating you on the status of your order and the specific reason/s for your item’s delay. Delays in stock is at times beyond our control and we offer our customers refunds on any items they do not want to wait for. We understand your frustration and hope you understand the difficult situation we are in. You will continue to hear from us about your order status directly via email. If you have other specific concerns with your order, please contact our customer service team at cs@allmowerspares.com.au or visit our contact us webpage for other contact options. Thank you for your understanding. The AMS team

Thanks for the reply. 3 months too late. The emails this reply refers to were incessant and ever changing updates on individual parts moving from ‘awaiting delivery’ to ‘ready for dispatch’ and mysteriously back to ‘awaiting delivery’ with no genuine explanation as to what was going on. Requests for phone call to provide them an opportunity to explain strange status changes were ignored on 6 different occasions. The reality is that this process of constant updates with no logical or consistent thread is actually part of how this scam company operates. As noted previously they exploit a connection with local mower shop in Camden to get access to GA Spares catalog, and just on sell if and when parts become available from GA. AVOID! AVOID! AVOID! -73 stars out of 10. 0 out of 100 for customer service, 0 out of 100 for dishonest misrepresentation of their FIJI call centre.

Scumbags, hopefully they(AMS) get bashed, firebombed or go broke. Bet the staff who help perpetrate this scam won't get paid eventually either.

Ughhh

Worth hoping that some of all of this gets back to GA Spares. If their catalog was available to all via an online store, rather than the current ‘dealer only’ model, AMS would be out of business overnight.

Best of luck Wayne. I've had same issue and have since made a report to police via ReportCyber who deal with online fraud. Find them at cyber.gov.au

They won’t answer here since you breached the site rules.

You could try 4655 0916 if you're in NSW. Ring in and follow the prompts.

They're back in COVID mode - not answering the phone, not returning calls, and not answering emails.

I did receive an email yesterday

Fiji call centre don’t really care and will just be polite and pretend to care. They have no actual link to this sham warehousing scheme.

Good Morning, I am sorry you have had trouble reaching us, we are currently working remotely. Please email through to admin@allmowerspares.com.au and Attn: Rachael. I will ensure your query is promptly answered.

What is vat?

I would have contacted them directly for an immediate answer

Hi Vicki, please confirm your model number and our team will look into this for you.

The part may be on backorder. Or similar. Did u create and account by anychance. I dont work for all mower spares but have used them a few times. My last order took awhile to ship as it had to be ordered in. When u ordered you would of recived a couple of emails one may of been an awaiting fulthfilment also maybe check your spam/junk folder as these emails sometimes go into that folder. Cheers Duncan A user of all mower spares.

Yes i have account with them i have bought from them before ,but when i sent them a email they responded, this time i have sent them 4 emails no responses and its been a month .

I didn't have a good experience with All mower spares

Hi Gloria, There are a few different types of blades suited for this model. If you want to give us a call on 02 4655 0916 so we can better help you in regards to this.

Hi Lucky64, Please if you can call us on 02 4655 0916, or send me an email manager@allmowerspares.com.au so we can discuss and assist you as best as possible.