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Allianz Care

69 questions from our users

Gagandeep kaur

Gagandeep kaurasked

Overseas Visitors Health Cover (OVHC)

Hi I have a OSHC and now I want to apply for OVHC. My question is that this issurance covers the pregency in a public hospital.???

4 answers
Patricia
Patricia

Yes they cover for pregnancy but some public hospital require upfront payment and you claim for reimbursement. The problem is claiming your medical expenses because the claims never get processed and you keep following up but they just ignore your concerns. And hospital bills are so expensive. I wish you the best of luck, shop wisely.

Allianz Care
Allianz PartnersAllianz Care

Hi Gagandeep
If you would like a member of our Overseas Visitors Health Cover Team to contact you can you please advise your full name and best contact details so I can pass them on to the team.
Alternatively you can contact the team by calling 1300 727 193.
Kind regard
Ainsley

Gagandeep kaur
Gagandeep kaur

Gagandeep kaur-0469359398

Waleed A.

Waleed A.asked

Overseas Student Health Cover (OSHC)

Hi, I have a single membership and i want to change it to dual so i can apply for a visa for my wife. Thank you.

policy number: P002804081

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hi Waleed
Thank you for your query. Can you please provide your full name and best contact details so I can forward them on to the OSHC to contact you regarding membership for your wife.
Thanks
Ainsley

Rajan k.

Rajan k.asked

Overseas Student Health Cover (OSHC)

Hi, there Am Namala Rajankumar
My policy number:12100484CQU
N My mail id: rajanakhil21@gmail. Com
Date of birth: 23/06/1996
My contact number:+919912984531
I had applied for the refund of my policy in the last month of October 2020 till now I have not received my money.
I got a mail on 2 November 2020 that ur refund money will be transfer to account with in 5 -7 business days still now there is no money refunded in my account. If I contact to ur agent they saying will connect to refund form section members n they are hanging out their calls. Take this issue as serious and make call from ur side. Again am providing u my contact number in down
+919912984531.

No answers
Pablo Neudorfer

Pablo Neudorferasked

Overseas Student Health Cover (OSHC)

I have not heard from you about the reimbursement I requested more than a month ago. I claimed my money back because I left Australia before the expiration of my OSHC. I am still waiting for the bank transference?

2 answers
Allianz Care
Allianz PartnersAllianz Care

Hi Pablo
I am sorry to hear about the delays you have faced with your reimbursement request. May I please request your policy number, full name and best contact details, and I will request an OSHC team member to contact you as soon as possible.
Regards
Ainsley

Pablo Neudorfer
Pablo Neudorfer

Hi Ainsley,

Name: Pablo Neudorfer
Policy number: 44017619UQ
email: pabloneudorfer@gmail.com.

Thank you

Stepi

Stepiasked

Overseas Visitors Health Cover (OVHC)

Can I take out health insurance if I’m already abroad? Thank you

2 answers
Allianz Care
Allianz PartnersAllianz Care

Hi Stepi
Thank you for your query.
Can you please advise best contact details and I will arrange for a team member to make contact with you.
Regards
Ainsley

Stepi
Stepi

My email is: stepi@me.com

Thank you

Liana H

Liana Hasked

Overseas Visitors Health Cover (OVHC)

How do I find a dentist covered by Allianz. I am not finding a tool like the “find a doctor” option. I have the plan that covers dental.

Also, why can’t I create an account on the app, it says my information is wrong but I’ve used it before to confirm my details over the phone.

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hi Liana, I'd suggest giving us a call on 1300 727 193 and we'd be happy to assist with both your queries. Kind regards, Tegan

Samira S.

Samira S.asked

Allianz Care

Hi, my policy covers my stay in Australia till the 28th of October, 2020. My course is completed and I am applying for a post study visa. I need to get insurance for four more years as the new visa condition requires. Can I know if the start date of my new insurance should be from the 28th of October? Will the remaining of my OSHC be in effect even when I am not a student anymore?

2 answers
Kelsey N.
Kelsey N.

It likely means that it will not be and you need to buy another policy. That is exactly what happened to me and how I got scammed by this company. You should call someone and ask ASAP before it’s too late like what happened to me.

Allianz Care
Allianz PartnersAllianz Care

Hi Samira, thanks for your query. Give us a call on 13 67 42 and we'll be happy to assist. Kind regards, Tegan

Laura

Lauraasked

Overseas Visitors Health Cover (OVHC)

We have extended their policy until the 06 06 2020. Why did I receive this feedback?

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hi Laura, I'm sorry I don't understand your question. Could you please clarify? If you have any questions about your policy you can call us on 1300 727 193 and we'd be happy to assist. Kind regards, Tegan

jicanghai

jicanghaiasked

Overseas Visitors Health Cover (OVHC)

My last insurance expired on 4.10. When I bought it again today, it reminded me that the purchase was unsuccessful. What is the reason?

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hi there, for policy enquiries, please give us a call on 1300 727 193 and we'd be happy to assist. Kind regards, Tegan

EMK

EMKasked

Overseas Visitors Health Cover (OVHC)

My visa as not approved , and I as unable to come to Australia .
I have been informed that my visa , may be approved in November 2020, after the COVID-19 crises
Will I be able to transfer my travel insurance period coverage, to November 2020?

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hi there, I can't make any policy changes via Product Review but I've provided our contact details below when calling from outside Australia, as well as a link to our online contact form if you would prefer to email us. Hope this helps! Kind regards, Tegan

General enquiries
From overseas
+61 7 3305 8833
8.30am to 5:00pm AEST (Australian Eastern Standard Time), Monday to Friday

Maritza A.

Maritza A.asked

Overseas Student Health Cover (OSHC)

Hi can i renew my oshc until december this year?

2 answers
Allianz Care
Allianz PartnersAllianz Care

Hi Maritza, give us a call on 13 67 42 and we'd be happy to assist you with a renewal. Kind regards, Tegan

Melissa M.
Melissa M.

Don't do it, is the worse Health Insurance Company, go for Bupa or NIB.
Believe me, Allianz is a nightmare

Anna

Annaasked

Allianz Care

hello, My student visa is going to expire next month, the length of the oshc policy is 18 days longer, I consider to stay with Allianz for OVHC and 485 visa, how it will be work do I have to apply for refund or these remaining money will be transferred to new policy? Thank you Anna

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hi Anna, thanks for your query. Please give us a call on 13 67 42 and we'd be happy to assist. Kind regards, Tegan

Nadia S.

Nadia S.asked

Overseas Visitors Health Cover (OVHC)

Hi just wondering, I have got Budget Cover visitor. If I have a dental emergency am I covered?

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hi Nadia, thanks for your query - you can read about OVHC on our website here: https://allianzassistancehealth.com.au/en/visitors-visa-ovhc/whats-covered/
Or give us a call on 1300 727 193 to discuss.
Kind regards, Tegan

Satinder S.

Satinder S.asked

Overseas Visitors Health Cover (OVHC)

Hi just wondering, if i dont have have any pre existing condition and while my stay in australia i go heart attack, is i will be cover or not.thanks

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hi Satinder, thanks for your query. Give us a call on 1300 727 193 to discuss your circumstances and membership, we'll be happy to assist. Kind regards, Tegan

América C.

América C.asked

Overseas Visitors Health Cover (OVHC)

Hi, I`ve just submitted all the information required (credit card details, etc) to adquire a medical insurance with you guys but I haven`t received confirmation of any kind (the website still says that "payment is being processed" ...I`ve been waiting almost 2 hours now). Can you please help me? Thanks

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hi America, sorry to hear you've been having trouble with the website. I'd suggest giving our friendly sales team a call on 1300 727 193 and they'll be able to sort that out for you. Kind regards, Tegan

Lisa M.

Lisa M.asked

Overseas Student Health Cover (OSHC)

Are most hospitals in Australia public or private? My daughter will be attending UTS.

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hi Lisa, Australia has both public and private hospitals, but there are more public hospitals in Australia than private ones. You may find this report useful for more detailed information: https://www.aihw.gov.au/reports/hospitals/hospitals-at-a-glance-2017-18/contents/hospital-resources-and-diversity
Kind regards, Tegan

Asha.

Asha.asked

Allianz Care

Hi,
I am unplanned pregnant and i have single standard cover insurance. My waiting period of 12 months has also passed away. please suggest do i need to upgrade it to dual insurance, as my spouse has different insurance policy.
Please let me know if this covers all my cost of the pregnant related.
Thanks in advance.

2 answers
Fired Up
Fired Up

Suggest you get a friend to ring and ask for details

Allianz Care
Allianz PartnersAllianz Care

Hi Asha, I'd advise you to give us a call to discuss with a member of our team. If you have an OSHC policy please call 13 67 42. If you have an OVHC policy please call 1300 727 193. Kind regards, Tegan

Jenny

Jennyasked

Overseas Visitors Health Cover (OVHC)

Waiting too long for call center . No response on emails . No membership cards sent home. Not recommended .
Please fix your customer service department

No answers
minilo

miniloasked

Allianz Care

about lung cancer treatment with keytruda.

1 answer
Allianz Care
Allianz PartnersAllianz Care

Hello, can you please provide more details? Regards, Anthony.

minilo

miniloasked

Allianz Care

lung cancer treatment with keytruda

No answers
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