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15 questions from our users

zoe n.

zoe n.asked

Stirling Designer Collection Espresso Machine (2014-2019)

My coffee machine is no longer working. How do I claim the warranty? Do I bring it in-store? Thank you

1 answer
HappyCamper
HappyCamper

I have no idea. Best get your purchase receipt ready and call them on the number on their warranty card.


Teresa

Teresaasked

Stirling Designer Collection Espresso Machine (2014-2019)

What is the weight of the machine?

No answers

stacey

staceyasked

Hi! I’ve turned it on and i can’t seem to get it drip coffee. The machine is only blinking the red & blue lights. Can I have a copy of the manual? I no longer have mine.

2 answers
HappyCamper
HappyCamper

You may care to check online for a manual.
To check your machine works remove the portafilter (the handle assembly thingy that holds the coffee). Make sure you have put water in the tank (you did fill the tank didn't you). Then switch unit on (bottom switch), make sure steam dial is on zero (about 1 o'clock position) and press the pump (middle) button. If water comes out you're halfway there.

Fill portafilter with ground coffee and GENTLY tamp down. Replace in its position, wait for the green light (or until temperature gets to about 92-94°) and press the pump button.

If no coffee comes out grind may be too fine or youve tamped it down too hard or both.

If none of the above work grab your receipt or proof of payment and ring Aldi to make a warranty claim if you're eligible.

HappyCamper
HappyCamper

FWIW I have never seen a blue light on my machine. Red green and yellow (power, brew ready, steam ready) are the only ones mentioned in the manual. None blink. Yours may be indicating some fault but nothing about blinking lights is mentioned.


Alby

Albyasked

How to descale the machine?

1 answer
HappyCamper
HappyCamper

I'm a firm believer in benign neglect: if it ain't broke ...

But out of curiosity I Googled it. Seems there's several help sheets out there using different concoctions. Results will probably vary as could the effect on your machine's longevity. Proceed with caution!


Sharlene M.

Sharlene M.asked

Stirling Designer Collection Espresso Machine (2014-2019)

Where can we order some rubber for the coffee machine that we have. The rubber is no longer working and it is water from the place where the coffee go's in

No answers

caroline k.

caroline k.asked

Stirling Designer Collection Espresso Machine (2014-2019)

how much did the Stirling coffee machine cost from Aldi

No answers

caroline k.

caroline k.asked

Stirling Designer Collection Espresso Machine (2014-2019)

how much did the Stirling coffee machine cost from Aldi ?

1 answer
Julian
Julian

150


Dianne

Dianneasked

My milk frothed has stopped working. I’ve followed the trouble shooting guide but it’s still not working

1 answer
Adibabi
Adibabi

The only things I can think of, that are not mentioned in the Instruction Manual, are -
1. make sure the left-hand end if the rubber cover on the top of the Milk Reservoir lid is pushed down flat - there is a milk cut-off switch under it. If it not down, all you get is steam, but no milk.
2. make sure the Milk Reservoir is pushed home fully so that there is no gap between the body of the machine and the back of the Reservoir.


Dianne

Dianneasked

My milk frother has stopped working. I have consulted the manual...any other suggestions.? Can I order a new frother

No answers

Peter

Peterasked

Stirling Designer Collection Espresso Machine (2014-2019)

As water starts escaping from the gap between the brew head gasket seal and the ring of the porta filter, it gets inside the collecting cup and thereby weakens the coffee strength as well reduced creama, I want to replace the gasket to see if it stops the leak.

My question is where can I buy the accessory for Aldi Stirling coffer machine?

Many thanks
Peter

2 answers
Mal C
Mal C

Same problem. Would also like to replace the gasket to see if this fixes the problem and would like to know where I can buy this gasket.
Malcolm

Peter
Peter

I replaced the gasket seal but it did not completely stop the leak on my Aldi Sterling Designer Collection machine. Some water still escaped over the portafilter wall. But it may be different in your case. We have had our espresso since August 2017.

The gasket seal only costs $7.5 so it may be worth a try.

Here are the details:

Part number: MS620342
Seller: Ellis Electrical, 14 Gladstone Rd, Dandenong, Vic. 3175
Phone: 03 9791 1486
(They also have an online shop on eBay)

Preps: I had to turn the espresso machine upside down to remove the gasket ring, brought to the shop for a perfect match. Get some Food-Safe Tap Lubricant (from Bunnings) and apply it to the new seal when putting it in.

Good luck.


Blairo

Blairoasked

Stirling Designer Collection Espresso Machine (2014-2019)

Hi brought the Stirling espresso machine for my wife as a Christmas gift while it’s fine in every aspect the water flows through the coffee terribly slow and each time (waiting 30 seconds plus) the coffee handle is released it has pressure build up and explodes sending wet ground coffee everywhere. Definitely not needing de-scaling nor is te coffee ground too coarse etc. we have the receipt of purchase will Aldi return a full refund?
Kind Regards
Mr Blair Callaghan

2 answers
Julian
Julian

I believe Aldi will try to replace or reimburse it at their discretion according to the warranty term (3years).

Julia Dl
Julia Dl

I returned mine to Aldi and got a refund for the full cost.


Loz

Lozasked

Stirling Designer Collection Espresso Machine (2014-2019)

Hi I only purchased the ALDI Coffee machine a few months ago and the turning knob is stiff and now it’s leaking water everywhere and this morning not working at all. I can not find my receipt. Is there anything that I can do?

2 answers
Sablenip
Sablenip

I have sent my machine back to Tempo as a warranty claim. Search internet for Aldi Warranty Claims and you should be able to find the instructions for a claim.
If you don't have your EFTPOS docket, you might have to estimate the date of purchase, but in any case Tempo will give you a statutory declaration to complete.
The serial number and model number will be on the machine. My claim is taking a long time to process as the e-parcel labels they sent by e-mail never arrived at my inbox, and they had to post them to me. I had a similar fault as yours, no response to control knob, and water leaks. Good luck!

Loz
Loz

Oh thank you and I am returning the machine back to ALDI. Possibly we both purchased a faulty batch!


Liv P

Liv Pasked

Stirling Designer Collection Espresso Machine (2014-2019)

I’ve had the machine for about 3 weeks and it has been working fine, however today I turned it on and all the water leaked out of the tank into the bottom tray in about 30 seconds. Does anyone know what the problem might be?

2 answers
JenJen
JenJen

No I saw a few other reviews with the same problem. If you still have receipt you should be able to return for refund

Philip
Philip

Hi Liv,
The water tank is either not sitting properly in position or it's empty. This can cause an air gap between tank and seal, causing water to leak out. Remove the tank and refit, pressing down firmly from the top of the tank. Preferably fill the tank up with water before your refit it. It's happened to me a couple of times when I first got machine. If the tank is fitted properly, it doesn't leak. Cheers Philip.


Karebou

Karebouasked

Stirling Designer Collection Espresso Machine (2014-2019)

Has anyone had any issues with water leaking underneath the machine, particularly when using the milk steamer?

2 answers
Mary O
Mary O

No, I've been using the machine daily for over 5 months- no issues. Ensure you empty the bottom tray after every use- it fills very quickly; so the tray could overflow if you proceed without emptying after each use. And I always top up the water tank before I start- every time!

Len1010
Len1010

Yes Water everywhere every time I use it. The PUMP Seems to dump extra water not in the tray but under it then it runs out!


JOJO525

JOJO525asked

Stirling Designer Collection Espresso Machine (2014-2019)

What grind should your beans ground. We were using 4.7... but not sure this is right. THANK YOU

2 answers
GourmetEngPerth
GourmetEngPerth

Number 4.7 is specific to your coffee grinder - it's not the same on every grinder. A rough guide to find the correct grind is to test and try by making it finer and finer until your espresso machine has trouble pumping the water through - ie it becomes blocked. Then back off the grind a few steps until you get reasonable flow. That will give you your strongest coffee for those beans on your grinder and your espresso machine. If it's too strong for you then change the beans to a milder roast or bean source.

JOJO525
JOJO525

Thank You


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