1 photo
APIA Car Insurance
2.1 from 165 reviews · View Statistics

20 questions from our users

Christine W.
Christine W.asked
Car Insurance - Comprehensive

I have lodged a claim with APIA, for damage to my car by a third party. But I was told by APIA that I have to pay the excess upfront, and I'll get it refunded "IF things work out with the third party"! I am having anxiety over the idea that I might get stuck with the $825 excess bill! This seems so wrong, when I'm the victim!

2 answers
New Customer
New Customer

Check your product disclosure statement. Good luck! I forwarded my bank statement to them 4 days ago showing I was charged twice for my CTP renewal. Still NO communication. Apia needs to be held to account!

Christine W.
Christine W.

Thanks. I will do that. Good luck with yours.

paul merrett
paul merrettasked
Car Insurance

my car has been scratched on boot. if i make a claim do the premiums rise

No answers
David
Davidasked
Car Insurance - Comprehensive

Hi want now about my car insura

No answers
Jo Anthony
Jo Anthonyasked
Car Insurance

I have had an accident and I have paid to have a replacement car while mine is getting fixed how long is this for is it until mine is fixed or a limited

No answers
Rick K
Rick Kasked
Car Insurance

After your car is repaired and you cancell the policy does the life time guarantee still apply if you are still the owner of the car and you go to a different company

2 answers
paul
paul

"Life", in English, may refer to the life of the car, OR your lifetime, [perhaps another 50 years]? They should not cancel it while you are still alive. To stop the "lazy tax" [people who are too lazy to check competitors prices] we should check prices AND what the coverage is, every year or two [plus the star ratings on Product Review].

Dave Thomson
Dave Thomson

Hi Rick to be honest mate I'm so pissed with this company I actually dont care anymore even now two WEEKS after the accident I still dont have my car back but for sure I'll NEVER go back with them again the only good thing thats come out of this is the bad publicity they've gave themselves, just beggars belief aye ?

Dave Thomson
Dave Thomsonasked
Car Insurance

WHEN is this so called Manger going to call me back ?????????????????

3 answers
Scott Perkins
Scott Perkins

Didn’t know that’s one of reasons I left APIA

paul
paul

Try contacting Consumer Affairs & I think there is an Insurance Ombudsman who will act if they ignore your written requests. The manager may have gone off "sick" [due to "overwork"!] Request his underlings help you, & refer them to this widely read product review site, which is giving them even more bad reviews, & losing them LOTS of business!

Dave Thomson
Dave Thomson

Thanks Paul so disgusted with the level of unacceptable service I WILL be cancelling my policy I dont need a company that treats its customers in such a bad way, thanks for your reply mate its very much appreciated and a whole lot more than APIA did.....

Wayne C.
Wayne C.asked
Car Insurance

Accidentally broke my back window today. It's going to cost me $375.00 how much can I claim for? [Name and Number Removed] Thank you.

1 answer
paul
paul

The insurance co. will tell you. Why dont you ASK them? I believe you can claim the full amount, LESS any excess YOU have chosen.

Rob
Robasked
Car Insurance

when do your repairers replace parts new for old ? especially if the car is under 3 years old.

No answers
Edmond Godfrey
Edmond Godfreyasked
Car Insurance

How do i claim a broken windscreen

1 answer
wingnut
wingnut

ask the insurance company

shez
shezasked
Car Insurance

Have you been asked to pay excess in a Not at Fault accident by APIA or told they cannot decide liability after a rear-ender? Interested in comments from those over 50s people insured with APIA who have been told by APIA that they have to pay the excess payable in not at fault accidents, rear-enders, side-swiped, etc. Particularly interested in those with claims denied and being held at fault after review when the other driver’s insurer is a sister Suncorp Group entity. I am currently following the processes to take them on as this seems to be a common occurrence.

3 answers
sam
sam

No. I have not paid excess on my rear end claims.

Michelle
Michelle

I have had so much go wrong with APIA telling me I had to pay excess when the other driver accepted liability was just the beginning. I am currently going through the Australian Financial Complaints Authority private message me if you would like my details I definitely want to take this further

shez
shez

Hi Michelle,
Will do. AFCA is hopeless. All my recent dealings has had decisions in favour of the Banks and Insurers as they are staffed with some who are still wet behind the ears (you pay peanuts- you get monkeys) or who have worked with insurers or banks’ and determinations are made just rubber-stamping the first decision . What a farcical ‘watchdog’ setup. These people just like internal disputes people at Banks and insurers usually have no legal nous or qualifications nor proper external disputes resolution training plus they justify decisions by telling you they ‘decide issues not necessarily according to Australian laws’ and they say they do this ‘to be fair’ - so don’t hold your breath.

Qiuchen L
Qiuchen Lasked
Car Insurance

Hi bodies, have you ever tried to buy/renew insurance or claim via APIA website instead of phone call? Share your experiences please.

No answers
Annie
Annieasked
Car Insurance

I'm curious to hear any comments regarding APIA Roadside I recently heard of a lady having to wait two hours for a tow truck. I'm now questioning if the Roadside Assist is worth the money. Any comments on your experience of this service would be appreciated...Annette

3 answers
kennygee
kennygee

I cannot comment on APIA roadside as I have never used it.The best is NRMA but is soooo expensive. They have just introduced pay monthly as customers are leaving as they cannot afford yearly premiums.. When any company starts monthly., weekly and even daily payments as health funds do,Google one knows that they have exhausted their price hikes.Google roadside assist au and find one that suits you personally and you will find something suitable but you will not know what they are like until you use them and that will be the experience maybe you will not want. regards Kennygee

Wendy t
Wendy t

My car was stuck in park in a service station at a bowser on Easter Saturday and apia refused to send a mechanic or tow truck as it was a long weekend even though they advertise 24hrs a day 365 days of the year. It cost me over $200 for a tow truck. Obviously apia can advertise a pack of lies and not get into trouble.

Michelle
Michelle

I think anything to do with APIA should be avoided
I plan on taking them to court, nothing but problems and I believe they collude with the assessor over claims to not pay out AVOID at all costs

bill
billasked
Car Insurance

Can I be an uber driver on apia fully comp insurance ?

1 answer
BFG
BFG

No you cant mate :)

graham
grahamasked
Car Insurance

Do Apia provide green slip insurance

2 answers
BFG
BFG

Yes they do

graham
graham

Will look at your quotes when both car insurance's come due thank you for your e-mail

Margueritte
Margueritteasked
Car Insurance

International Drivers'.Can my friend drive my car from New York on a insurance with you.

1 answer
BFG
BFG

As long as he is legally allowed to drive in Australia and is not breaking the law of course. however if he will be driving more than once per fortnight for an extended duration ( 2-3 months plus) then he will need to be listed as a driver. its best to call and just advise them that he will be driving it though 135050

curious
curiousasked
Car Insurance

Why is Apia Car Insurance so expensive? $676.68 quote for a 2011 peugeot.
Allianz quote $334.35
AAMI quote $357.18 All the same car with same information

1 answer
BFG
BFG

Different insurers class risk's differently. they may be more expensive on this quote and cheaper on others

Lucy
Lucyasked
Car Insurance

Does the Premium increase with the age?

2 answers
Lidian
Lidian

I cant really answer that question, also I'm not sure if you are referring to the age of the vehicle or the driver. Either way I haven't asked Apia that question during my dealings with them. Give them a call 135050

BFG
BFG

Car premiums do go up as the driver gets older. (75 years and up) just like it costs more for younger drivers (25 years and under) because as we get older of course our bodies aren't as quick with their reaction times nor is our sight and hearing as good. youll find this is the case with most insurers

josie
josieasked
Car Insurance

How much is the insurance for mazda 5 2012 2 wheel drive?

1 answer
Lesley67
Lesley67

Sorry, that I do not know you will have to ring APIA 135050

Zizanie
Zizanieasked
Car Insurance

I'm on a pension in WA and having read APIA reviews, wish to change insurers.
Which Insurer would you recommend? I would prefer no/low excess and agreed value if possible and monthly premium payments.

11 answers
EddieD
EddieD

I got a quote from APIA and their premiums are $400 p.a more thant my current insurer's RAC, and there is no better service than that provided by the RAC

Zizanie
Zizanie

I was with RAC before. Shall reconsider them. Thanks, Eddie.

Tom Lund
Tom Lund

Keep away from APIA! They are unreliable and their premiums are NOT lower!~
They were the worst insurance company I had ever used in over 40 years!

katiemh
katiemhasked
Car Insurance

Hi my question is if a person is at fault and causes an accident and the persons insurance company classes your vechile as totald how do they determine the value of my car for insurance purposes?

2 answers
Tom Lund
Tom Lund

It all depends on the wording of your insurance contract, as to whether the car is insured for "market value", or an "agreed value". Market value of course means just that; what your particular car would be worth, considering its condition, immediately before the accident occurred. A company assessor would be involved to help determine this value. Hope this assists. Tom Lund.

Didi
Didi

My Mum has stopped driving + doesn’t want to sell her car yet. She wants to know if her premiums could be reduced because of that.

Get an answer from our members and APIA representatives

APIA Car Insurance

Other Car Insurance

See all Car Insurance

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.