How long does it take to ship? I didnt see anything in my confirmation or invoice email(To Queensland)
I’m not sure I haven’t received it yet, so I don’t know maybe seven days
I ordered engine mounts on 8/11/21 order no. 100222188. Couriers please picked them up according to the tracking number CPBLB2Z0072271001 on 11/11/21 and nothing has happened for 10 days. the funny part is they only had to travel to our address 1 hour so where are they for 10 days. Please please get some reliable postage options. we have waited months for others items with Couriers please. Can you check into this. thanks Julie
Am considering buying from you but extremely concerned now that I’ve seen all of these negative reviews! Is there anything you can tell me that you feel would give me confidence to place an order?
don't. I'm writing to the ACCC in the morning and lodging a formal complaint. Buy and loose your money at your own risk. [Irrelevent Content Removed]
yeah, DO NOT buy from them - no matter how cheap their price is - as it will cost you much more by the time you factor in either not receiving it, or getting a faulty one, and then having nothing to show for it and having to re-buy elsewhere whilst being out of pocket while you go ahead and lodge a credit card chargeback (which can take months) and write complaints to nsw fair trade etc... they are a total sham! - guaranteed the few positive reviews are fake.
Agree….don’t buy from these guys. They don’t care about any issues that arise. No phone number as it’s been disconnected. Only email ticket…wait ages to hear anything back,
I had an experience about a year back that took me 2 1/2 month to resolve and only after I got the AAAC involved did they bother to do anything. It is now a year later and I see they are still doing the same thing. Big talk but no delivery. Don't let them tell you most people are happy. If you look at the ratings of 1 and 5 stars it is almost even and over 90% of the 1 star ratings is about the same thing. No one to talk to, no one coming back to you as promised, stock so called available but then not and excuses later. If you cant go into a shop and get it there and then, dont bother. Save yourself a lot of heartache and go somewhere else.
The level of real support is reflected here by the store themselves. (1) No name to the person leaving a message. (2) No indication after their message here that the problem was ever resolved or how. The fact is 'if' you fail at support in a transactional way, then fail here ,I think that's pretty conclusive alarm bells. If you 'have' to buy from businesses like this, the advice is. Be within driving distance of a physical store or avoid. Especially if not in the same city or state. This is the way business is now.
Hi, I have been waiting for my order for nearly a month and no reaponse via email and phone.Can you please advise where is my order 100174699??
I had an experience about a year back that took me 2 1/2 month to resolve and only after I got the AAAC involved did they bother to do anything. It is now a year later and I see they are still doing the same thing. Big talk but no delivery. Don't let them tell you most people are happy. If you look at the ratings of 1 and 5 stars it is almost even and over 90% of the 1 star ratings is about the same thing. No one to talk to, no one coming back to you as promised, stock so called available but then not and excuses later. If you cant go into a shop and get it there and then, dont bother. Save yourself a lot of heartache and go somewhere else.
Hello, I have sent a message using your zen desk contact form and have also tried calling numerous times. I have an order that looks like it has not been shipped yet [#100167040] from the 7th Dec, 10 days and counting. Part of this order is a Christmas present. It is an order over $100 and I am beginning to get worried after reading several negative reviews. I understand this is a busy time of year and in the current climate an overwhelming demand in online shopping. Nevertheless, I am a little disappointed in the lack of communication. I just want to know if I will receive this order in time for Christmas, or if I should seek a refund and look closer to home.
Seek a refund. You will get a reply if you lucky
Freaking out now after reading these reviews.. I ordered brake parts last week..and used afterpay..oh crap..
I got my parts only to be wrong. Tying to get the right parts has been very difficult . Even more difficult is trying to get hold of them. After 10 email I was lucky to get 3 replies I would honestly never shop with them again. I don’t know but I think you can get some of your money back with PayPal.
Do you guys even respond to any email or form that was sent from your website? I sent couple and no answer at all.
About 1 in 5 I find. I've just lodged a complaint with nsw fair trading if you're having problems i suggest you do the same.
I lodged a complaint with the ACCC as well they are investigating the company they have been inundated with complaints I also contacted A current affair
I have been waiting over 7 months for my order and despite many e-mails, attempted phone calls and IG posts I have received no follow through on this. Very very dissapointing
Me too, been since July for me. I just lodged a claim with nsw fair trading. Took 5 mins online, seems to be the only way people are getting their money back.
Hello order number 100155998,where is it ? ,I placed my order 2 months ago,you advised after you took my money that there was a 2 week back order ,that was 6 weeks ago with no correspondence from you from the emails I have sent.please send what I purchased or give me my money back or this will be escalated,thank you,Ashley
I just lodged a claim with nsw fair trading. Took 5 mins online, seems to be the only way people are getting their money back or any response.
Cancel and refund my partner's order asap you people lied and stated a item was in stock took his money now it's been 6weeks and nothing it's disgusting how you are running your business regardless of covid you know never be dishonest to make a sale !!
How do i get a response from your company on my order , since placing my order a month ago i have no communication from you , you have my money over $1,000 please talk to me , I saved for months to get my Audio gear , i dont have spare money , PLEASE help me here , i have sent emails 16th june and again this morning requesting an update... no response, my order #100137196 , please please respond , Rod
go to fair trading online complaint quick for refund. ft deal with in a few days. ft said many complaints about lies and fraud so they will be shut down soo
I lodged a complaint to NSW Fair Trading , then sent an email to A superstore letting them know i lodged the complaint and demanded confirmation my order has been sent or immediate conformation of a refund ....... surprise surprise , within 2 hrs i receive an email from them informing there was a glitch in there ordering system and my order has now been sent ..... in 5 days my order finally arrived .... so make a complaint to Fair Trading then let them know , you may get some results as i did
this company is a joke. I want a full refund. No communication whatsoever. I will be taking it further
go to fair trading online complaint quick for refund. ft deal with in a few days. ft said many complaints about lies and fraud so they will be shut down soo
Nsw fair trading or south australia? Im in south Australia
external link
try nsw as they are in nsw and bound by nsw law. fair trading will contact you in less than a few days after and so will tell you whether to go to SA or not
Thanks, I finally received a response today and they "claim" they have issued a refund which I should receive in 5 days so here's hoping
I have contacted NSW Fare Trading & they are looking into this company. I suggest everyone that has been ripped off by Automotive Superstore do the same. Something has to be done to stop them taking money with no intention of sending goods
Yes I will do the same. They just don’t care about customers. Will be posting on all forums warning people as social media is a strong tool for the little customer to let others know about their experiences. This crap has to stop.
go to fair trading online complaint quick for refund. ft deal with in a few days. ft said many complaints about lies and fraud so they will be shut down soo
please contact me or i will contact my consumer affairs
Whats your number and contact you about what
My order number is 100140127 I would like a refund please as I cant trust you to chase this order. I am a pensioner & what I paid for the batteries is a fortnight of my pension. I cant buy any more batteries until I receive money back
go to fair trading online complaint quick for refund. ft deal with in a few days. ft said many complaints about lies and fraud so they will be shut down soo
Received a phone call a few days ago from Automotive Superstore saying that my parts have arrived, but there is NO way of contacting you guys back to arrange installation. I have sent emails, no reply, tried phoning, no success, tried for the last 3 days waiting on the online chat for over 6 hours today and still never spoke to anyone as you closed... it’s disappointing and quite frustrating that’s there is no way to contact this company. Can you please give me a call
go to fair trading online complaint quick for refund. ft deal with in a few days. ft said many complaints about lies and fraud so they will be shut down soo
How on earth do we get hold of you and actually speak to someone? I am desperate to get hold of automotive? You have my money and yet I dont have my product, after being told I would have it a week ago.
go to fair trading online complaint quick for refund. ft deal with in a few days. ft said many complaints about lies and fraud so they will be shut down soon
Hi there, same question as everyone else’s on here - when can I expect the item I ordered delivered? Order number is 100138180 and ordered on June 12th. Thanks Kristin
go to fair trading online complaint quick for refund. ft deal with in a few days. ft said many complaints about lies and fraud so they will be shut down soon
My order (#100131065) was paid for on 9th May 2020. Status on the website still says "picking" the order. No response from emails or phone calls! If there is a supply problem, surely you could let me know. A partial filling of the order, (with a refund of the rest), or a full refund would be much appreciated. How about it, guys??
go to fair trading online complaint quick for refund. ft deal with in a few days. ft said many complaints about lies and fraud so they will be shut down soon
Hi, Just wanting to know when my order #100135705 will ship, have read the reviews and spent quite a bit of money so just want to get an idea when it will ship. Thanks Sean
Have you heard anything from them? I just got an email response to say that my item is not in stock, weeks later and no refund!
I did get through on their chat and Facebook messenger - they said item not in stock (head unit) but they will ship the next model up for the same price when it comes in from supplier. Will have to wait and see if it arrives!
go to fair trading online complaint quick for refund. ft deal with in a few days. ft said many complaints about lies and fraud so they will be shut down soon
Just an update, they did ship my items and gave me a newer head unit as the one I originally ordered was out of stock. So very happy now!
Hi there made a order on 29/5/2020 payed $1674 order number is 100135312 just want a reply invoice no tracking number please I don’t think that is to much to ask thank mark .if you can’t get the part I want a refund
go to fair trading online complaint quick for refund. ft deal with in a few days. ft said many complaints about lies and fraud so they will be shut down soon
All good got what I ordered
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