Bloomex is offering a $25 credit to their customers that take the time to write a review. Reviews can be both positive and negative. Reviews that have been written from August, 2017 may have received this incentive.
31 questions from our users
Why do you charge in US dollars and not mention that at checkout? Costs U.K. customers nearly twice as much.
Everyone visit BLOOMEX SUX on Facebook. It is a close group and there are many like us. Maybe we can take a class action or get A Current Affair to investigate?
ordered best seller combo 1 superized for delivery 8th april never arrived all attempts to contact futile live chat is a joke never get an answer have emailed still no response has any got a phone number to contact not at all happy with the service will be cotacting fair trade Australia
Disgraceful product, with photos as proof. Dying, lifeless flowers arrived for my wife's birthday. Please look at this selection of flowers which are supposedly fresh. Would never order from this company ever again.
How can your advertised flowers I paid to have delivered to my Mother not be reflective in what you actually delivered her?
huge disappointment. The flowers that were received looked nothing like the bouquet ordered!!!. I could have done far better buying flower arrangements from Coles. Woolworths, or Harris Farm!!!! for cheaper too. I did send an imageof the bouquet we actually ordered from your website to the the intended recipients. The people were shocked and also encouraged me to complain. I will never buy flower arrangements from you again nor will I ever recommend your service. Shocking. In terms of a star rating out of 5, your service gets a 0 from me.
When will i get my money back.
Don't hold your breath they have stopped replying to my emails I would say go through the ACCC I know how they work as I work 8n customer service and our company get the ACCC in 2 times a year and educate us on consumer law and legislation changes in regards to such matters I will be taking my complaint to them in regards to this matter myself as they did not deliver a service I paid for and still have my money
How do I know after all these negative reviews that I am going to get fresh flowers as I ordered on the correct day?
Good luck! They'll tell you whatever it takes to get you off the phone, then if they don't deliver what you ordered when you wanted it they'll shrug their shoulders and "offer" you store credit.
Dont waste your time and money. They are dodgy and use all the excuses to explain why your recipient didnt received the flowers. They say they are the Official Australian florist but they are not. If you want dissappointment then buy but I strongly advise you to read the reviews first. Wish I had.
BIGGEST RIP OFF>>>> I ordered some flowers with the vase to be delivered Saturday the 20th July and instead they were delivered a day early and to top it off i was so embarrassed because the flowers were half dead, broken stems and they were about half the size i was expecting, I would have got a bigger and fresher bunch at a supermarket, i was so disgusted and embarrassed because they were for my Nieces Engagement. The service online once i put in a complaint was discussing, it took me 3 times to finally have someone respond only to tell me to cut the stems and put the flowers in water, how pathetic...
Why do you not reply to customer complaints?
I agree, I used their live chat and couldn't actually get an answer out of them, just repeated "we apologise and value your business" but they couldn't even get my name right when it was typed right in front of them!
We're overseas and needed to send flowers for my sister-in-laws funeral. Were charged in USD, even though they advertise in AUD. When my husband explained I send flowers to my mother with a different florist and never have issues, some pretend Kelly asked if his sister would also be ordering flowers. Considering it was his sister that had just passed, we didn't know whether to laugh or cry. Live Chat is useless. They just keep reposting the terms and conditions until you threaten to report them to the ACCC and the bank. Absolutely abysmal service.
They did the same to me. They offered to refund me the difference between AUD and USD (which I haven’t received) and they’ve now offered to refund the delivery costs as they haven’t been delivered yet....1 week later! No one will return my emails so I’m just going to keep on sending them to all of their Bloomex mail accounts.
So glad I read all this before using them to send flowers to my Mum for her 70th. Thank you, thank you everyone, and Product Review!
YES, so glad I read the reviews before buying flowers for Mothers Day, I have ordered from this company a few times and the last time I paid extra for a vase and of course no vase turned up with the flowers. Better to pay a bit extra and have the security in knowing what you ordered actually turns up. Thankyou!
I have just ordered some flowers to be delivered on Tuesday.
I have only just read all the scathing reviews.
I hope you will be honest and send the flowers I ordered in good faith.
Let us know what happened. I have ordered five times and they always delivered on time but i have never seen what the flowers looked like from the recipients. I just saw all the bad reviews today after my sixth order.
You have banned me from your FB and won't respond to messages. I'm waiting for a reply from 5 days ago. You're not that busy sending flowers out that you can't reply....after all you don't send them anyway. Worst company ever. Zero stars..... I'd minus it if I could. Reported your company to ACCC.....let's hope you go out of business
Has anyone actually gotten a refund from this disgusting company?
I was promised we'd get a partial refund within 24 - 48 hours. We were charged in USD instead of the AUD they were advertising. This meant the flowers we ordered for AUD 121 came to $179. Which is USD 121. Partial refund was deposited to our account after 72 hours and only after repeated threats to report them to the ACCC and our credit card company. Absolutely disgusting customer service. By the way, they refunded in USD so with the exchange rates we were still short changed around $5. Not bothering with them ever again but will ensure the relevant authorities are aware of their misleading charging policy.
Why would you take my partner's money for Valentine's flowers then email at 2pm yesterday that you've cancelled his order. Seriously!!! And no money back in his bank yet
I do not want a credit....But a full refund?
I ordered one of the christmas specials and a bottle of wine and box of chocolates for my best friend on the 18th of December. I was told it will arrive there on the 20th of December. But my best friend has not received her delivery and I am a very unhappy customer and would like to know why the hell it has not arrived yet? I did not pay $124 for nothing and I would demand a refund if it isn't there by Christmas
Oh gosh that's horrible to hear! I have no idea how this company is still running!! They are quick to take our money but that's where it ends! Seriously considering taking this further to be honest. It's completely ridiculous
This company is the worst I have ever dealt with. Their live chat is impossible. As soon as there is a hint on complaint they terminate the chat. Go to their e-mail address firstname.lastname@example.org and ask why it has not been delivered. It will take them a day to answer and you will probably be brushed off with some lame excuse. Keep at them, Keep a record of all your e-mails and their replies and then if it does not arrive by Christmas, raise a disputed payment with your credit card company and also make a complaint to the Office of Fair trading, and tell Bloomex you have done so. It was only after I had told them I had complained to my Credit Card company and the Office of Fair trading that they refunded me.
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