Bloomex is offering a $25 credit to their customers that take the time to write a review. Reviews can be both positive and negative. Reviews that have been written from August, 2017 may have received this incentive.
23 questions from our users
How do I know after all these negative reviews that I am going to get fresh flowers as I ordered on the correct day?
Good luck! They'll tell you whatever it takes to get you off the phone, then if they don't deliver what you ordered when you wanted it they'll shrug their shoulders and "offer" you store credit.
Dont waste your time and money. They are dodgy and use all the excuses to explain why your recipient didnt received the flowers. They say they are the Official Australian florist but they are not. If you want dissappointment then buy but I strongly advise you to read the reviews first. Wish I had.
BIGGEST RIP OFF>>>> I ordered some flowers with the vase to be delivered Saturday the 20th July and instead they were delivered a day early and to top it off i was so embarrassed because the flowers were half dead, broken stems and they were about half the size i was expecting, I would have got a bigger and fresher bunch at a supermarket, i was so disgusted and embarrassed because they were for my Nieces Engagement. The service online once i put in a complaint was discussing, it took me 3 times to finally have someone respond only to tell me to cut the stems and put the flowers in water, how pathetic...
Why do you scam your customers out of hard earned cash?????
Why do you not reply to customer complaints?
I agree, I used their live chat and couldn't actually get an answer out of them, just repeated "we apologise and value your business" but they couldn't even get my name right when it was typed right in front of them!
We're overseas and needed to send flowers for my sister-in-laws funeral. Were charged in USD, even though they advertise in AUD. When my husband explained I send flowers to my mother with a different florist and never have issues, some pretend Kelly asked if his sister would also be ordering flowers. Considering it was his sister that had just passed, we didn't know whether to laugh or cry. Live Chat is useless. They just keep reposting the terms and conditions until you threaten to report them to the ACCC and the bank. Absolutely abysmal service.
They did the same to me. They offered to refund me the difference between AUD and USD (which I haven’t received) and they’ve now offered to refund the delivery costs as they haven’t been delivered yet....1 week later! No one will return my emails so I’m just going to keep on sending them to all of their Bloomex mail accounts.
So glad I read all this before using them to send flowers to my Mum for her 70th. Thank you, thank you everyone, and Product Review!
YES, so glad I read the reviews before buying flowers for Mothers Day, I have ordered from this company a few times and the last time I paid extra for a vase and of course no vase turned up with the flowers. Better to pay a bit extra and have the security in knowing what you ordered actually turns up. Thankyou!
I have just ordered some flowers to be delivered on Tuesday.
I have only just read all the scathing reviews.
I hope you will be honest and send the flowers I ordered in good faith.
Let us know what happened. I have ordered five times and they always delivered on time but i have never seen what the flowers looked like from the recipients. I just saw all the bad reviews today after my sixth order.
You have banned me from your FB and won't respond to messages. I'm waiting for a reply from 5 days ago. You're not that busy sending flowers out that you can't reply....after all you don't send them anyway. Worst company ever. Zero stars..... I'd minus it if I could. Reported your company to ACCC.....let's hope you go out of business
Has anyone actually gotten a refund from this disgusting company?
I was promised we'd get a partial refund within 24 - 48 hours. We were charged in USD instead of the AUD they were advertising. This meant the flowers we ordered for AUD 121 came to $179. Which is USD 121. Partial refund was deposited to our account after 72 hours and only after repeated threats to report them to the ACCC and our credit card company. Absolutely disgusting customer service. By the way, they refunded in USD so with the exchange rates we were still short changed around $5. Not bothering with them ever again but will ensure the relevant authorities are aware of their misleading charging policy.
Why would you take my partner's money for Valentine's flowers then email at 2pm yesterday that you've cancelled his order. Seriously!!! And no money back in his bank yet
I do not want a credit....But a full refund?
I ordered one of the christmas specials and a bottle of wine and box of chocolates for my best friend on the 18th of December. I was told it will arrive there on the 20th of December. But my best friend has not received her delivery and I am a very unhappy customer and would like to know why the hell it has not arrived yet? I did not pay $124 for nothing and I would demand a refund if it isn't there by Christmas
Oh gosh that's horrible to hear! I have no idea how this company is still running!! They are quick to take our money but that's where it ends! Seriously considering taking this further to be honest. It's completely ridiculous
This company is the worst I have ever dealt with. Their live chat is impossible. As soon as there is a hint on complaint they terminate the chat. Go to their e-mail address email@example.com and ask why it has not been delivered. It will take them a day to answer and you will probably be brushed off with some lame excuse. Keep at them, Keep a record of all your e-mails and their replies and then if it does not arrive by Christmas, raise a disputed payment with your credit card company and also make a complaint to the Office of Fair trading, and tell Bloomex you have done so. It was only after I had told them I had complained to my Credit Card company and the Office of Fair trading that they refunded me.
Is there an independent body in Australia who will act on behalf of unhappy, dissatisfied and I believe, abused customers?
Would someone like to answer the chat page for Bloomex?. still waiting!!!!!!! Flowers sent to wrong address, email, phone and chat support are non existent! Terrible customer service and I may as well of thrown away the money that I spent on these non existing flowers!
They are terrible at communication. I have saved a record of everything and I'd suggest you do the same. When the flowers that I ordered didn't arrive on time (sympathy flowers), I advised them NOT to send any flowers and to refund me. They sent the flowers the following day (against my wishes) and there was no refund. I have been blocked from their social media pages. I have lodged a complaint with the ACCC. I have also cancelled my credit card as I do not trust them with my information. I'd suggest everyone else do the same - lord knows where your credit card details will end up!
Has anyone received their full refunds for their valentine day orders that failed to get delivered?
To be honest Melinda, as this is an international company, I don't think they will be offering full refunds just store credit.
That is disappointing, why would you want store credit when they couldn't do the job they were paid to do the first time. I'm shocked they are still in business with the amount of complaints they receive. Thanks for replying to my question.
Has anyone actually received a full refund back from this company after their flowers were not even sent? They have emailed me saying they will give me a full refund and so they should the delivery was for sympathy flowers for my family members already such a hard time we are facing and for the flowers to not even get sent yet I've been charged is disgraceful I am very unhappy!
No refund but did offer store credit or a gourmet basket. I asked for the gourmet basket at the same price of my original purchase but as you saw, not worth what I paid. Won't ever use Bloomex again that is for sure.
They told me I am getting a full refund and have given me a transaction receipt that looks fake to me but I will wait in hope and if not I will Perdue the visa dispute I've lodged to get it back!
I am still waiting for a reply of some sort about a pathetic looking order received, after trying calling and emailing with pictures to firstname.lastname@example.org
OMG looks like I am one of the disgruntled customers now too. Wish I had read all these complaints before I spent my money and nothing has been delivered. Not getting any answers from their site and no phone number to ring to complain to. I am in Nz and was sending a gift basket to my Dad for fathers day, I am now so upset that he hasnt got it and I cant seem to get any satisfaction or answers from their call centre. What do I do now?
Me too. We ordered 2 baskets and 2 arrangements of flowers to be sent to a workplace on Thursday. They delivered one bunch of flowers and 2 baskets today. Noone is working today, it's the freaking weekend. And we don't know where the other flowers are. Did you find a call centre number?
Thats total rubbish (not allowed swear words I have just been told), I am so angry. Why are these people allow to have such elaborate websites and state all the guff they claim to do and then suck you in and take your money and then not deliver. I have had endless conversations with the "on line call centre" but no luck in getting a phone number. I have sent an email complain to Fastway as their tracking number says its been delivered but the signature is very sus and the name of delivery is nothing like my fathers. I have been "assured" that someone will get to me tomorrow but dont like my chances as tomorrow is Sunday but apparently their managers dont work Saturdays but do work Sundays...not likely if you ask me. I will next go to ACCC with a complaint if no joy with Fastway, who are a reputable company and I hope will give me some answers. Still doesnt give my elderly father anything to open on Fathers Day and I am so disappointed about that. I hope you find your flowers or get some joy out of them someway.
Has anyone heard anything back from the ACCC about this "company"? I notice on the website they are obviously posting false reviews of the products...
Robyn B you are a very lucky cat if you got what you paid for..... Tazkat, ACCC are "investigating" but like I said to them, what has to happen for a scam company to be shut down? I mean thousands (yes thousands) of world-wide disgruntled customers surely should be enough for these scammers to be shut down. Keep lodging those complaints everyone.
Has anyone successfully gotten a refund from bloomex in aus ?
I managed to get onto their call centre today (15/02/2017) and have organised a refund for the next 24-48 hours as per the Next Day Delivery promise. No choice but to bash their phone lines until you get lucky unfortunately. Good luck!
I have had two now terrible experiences with this company - non delivery and appalling customer service. I am placing a complaint to the ACCC and encourage everyone else to do the same. I am also reporting them to my bank, to obtain a refund. If enough people do this, hopefully the ACCC will take notice. They effectively ruined my ten year anniversary. Interested to hear if anyone else has made a complain and the complaint number so that be referenced in my complaint?
I have sent numerous emails asking for a refund and they offered a store credit! Which I thought was a complete joke, I will never order again from this company. I then had to threaten them and say I will take legal action if they don't give me a refund. They replied back and said they will refund items that weren't sent. A week later and I am still waiting for my refund! Unbelievable! I too, don't understand how this company is still running their business with all these bad reviews. Something needs to be done.
My order number was: 01274655. The first bunch of flowers I received were terrible. When I rang to complain and sent an email with photos of the flowers they rang the sender to let them know there had been a complaint and did not contact me at all. A replacement was sent and this was in an even worse state; they had to go straight in the bin. They had still not replied to the email and photo I sent about the replacement bunch. I would not use them at all.
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