Bloomex Questions & Answers
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HI Can I order 2 half dead roses and a small bunch of bush, I would like it left out on the street for anyone to take and can you bump up the price as I feel like being ripped off, do you need a hand to reply to your emails? I have just reviewed comments from (1) really happy customer, along with many dozens who have experienced a vast number of really bad reviewscs, please let me recommend your service and share a very, very poor experience.
Please stop order No 2434 until delivery address is confirmed. When I purchased the flowers and card, I assumed you had the address on hand after I mentioned Bundanoon NSW. It appears to me that the flowers are destined for my address. Please confirm that they are to be delivered on Saturday 18 April to 12 Rosenthal Avenue, Bundanoon NSW. As previously. Barry Long
Why do you not reply or answer your phone, I ended up having to order a second lot of flowers locally as you couldn't deliver next day delivery as advertised and I couldn't stop the order that was 4days later
I ordered flowers for sisters Birthday 25th February they did not deliver on that day as said drive could not deliver that Day so 26 th were delivered to Wonthaggi Vic my sister opened Floweres up and they were Dead Flowers ,very dissatisfied would like money back as we have sent EMails and Photos of Dead Flowers no Response which is bad business for you all never go through you again ,l want my money back un happy customer.
They are a bad business here in WA too. Never answered my email either. Spread the word about them!
My order is on transit step how long is it taking me to receive it?
2Yrs after my horrible flower delivery and I still see bad reviews written daily..... this company should be shut down ! Money stealing scammers!
Believe that they have been fined $1m for false and misleading info on their website, Federal Court. I do notice that positive reviews have been given an incentive. Info re fine is available as public record on google , fine was recent March 2024
The continuing negative replies should give you your answer, I wouldn’t reach out to them for anything at all and they’ve learned nothing from $1m fine. I have a lovely florist now with great results, very happy.
I want to know why you have contact info for Bloomex as WECARE@bloomex.com.au …when you obviously don’t care one iota about anything except getting the dollars????? I will be the most annoying dissatisfied customer you have ever had until I get a refund. You OWE ME $30!!! I will not let this go.
Did you manage to contact them? My friend got through last night. I (and she in a separate transaction) have had the worst experience. They should be done for fraud
Hi I complained and called them everyday.. for almost 3 weeks!! finally got a refund! Keep at them...good luck
I ordered flowers this morning and Bloomex stated that they will be delivered today once they got my money 120 plus dollars I then got a email 2 hours later that they will not be delivered today and then an hour later got a email that they are pending with Australia post what a joke you pay for a courier and get Australia post for flowers to be delivered and we all know Australia post and how careful they are with items let along flowers and not sure when they will arrive what a joke of a company they need to be shut down
Just got my 80th birthday flowers. 3 days late, delivered by Australia post. They were falling apart as I took them out of the battered box. Stems dry, petals broken and drooping. Wecare??? I fear you do not give a dawn. I will not let this go, it is a disgrace. C.Powell
Disgusted with the quality of the flowers and late delivery! Wish I had read the reviews before wasting my money. Sorely disappointed.
I paid for flowers to be delivered may 14th to my mother they were not delivered?
Not alone, my son sent flowers arrived 2 days after Mothers day (dead flowers) not sure how much son paid but what ever it was, it wasn't worth it.
My daughters sent me flowers for mother's day they arrived 2 days later no water and half dead, much nicer flowers were on sale at the local supermarket. I'm upset they wasted money on flowers that will be thrown in the bin.
So sorry to hear :( I actually do need to eat my hat because they DID arrive. However, I called them multiple times to assure they would be delivered and I was that as my mum lived in an area that they regularly service and is close to the florist that they would be delivered. They were nothing like what they looked in the pic tho!
My daughter ordered flowers in a vase and chocolates for me for Mother’s Day. The online order indicated it was through the local florist in Cobram where I live When nothing arrived she rang the florist and they said they didn’t have an order for me Bloomed said it would be delivered tonight before 9pm( Earlier they said it would be before lunchtime) still no delivery at 10 to 10pm
Yep same here,I just called BLOOMEX,the operator said it's in transit as they did all Sunday,it's mother's day YESTERDAY.
Yes I have not heard anything either it's really pathetic, and hurtful. I waited at home all day for nothing when I could have gone out they could have had decency to call but obviously they don't care only to take the $$
Yes I have not heard anything either it's really pathetic, and hurtful. I waited at home all day for nothing when I could have gone out they could have had decency to call but obviously they don't care only to take the $$
I am still waiting for mine. I must live in a hole somewhere they cannot find.
Where ARE MY MUM'S FLOWERS??? ITS BEEN UPSETTING TO KNOW THAT BLOOMEX HAS KEPT MY MONEY AND NOT COMMUNICATED WITH ME ,INFACT BLOOMEX HUNG UP ON ME 4VTIMES I TRIED TO GET MY TRACKING ,VERY UPSET I CANT GET FLOWERS THAT COST $90 TO MY MOTHER ,THEY WERE ORDERED ON THURSDAY TO BE SENT ON SATURDAY 13 th May 2023 ,today IS MOTHER'S DAY AND NO FLOWERS FOR MUM.NO COMMUNICATION FROM BLOOMEX .
If we don't receive our flowers, or the flowers received are not only late but dead, and you don't provide a refund, do you have any issues with the purchaser contacting their bank and organising a charge back on their credit card to get their money back? As well submitting a complaint with ACCC and Fair Trading NSW?
Add me too thanks ,I'm so upset
You have such rubbish reviews. And here I was about to buy an expensive iris bouquet. Glad I checked your reviews, but only because your website is pathetic and reeks of deception. Defend yourselves, if you can!!
Glad you saved yourself from an expensive and disappointing purchase, and saved the recipient from the embarrassment of tell-you-or-not-tell-you.
Wise decision Ron.
Wish I'd read the reviews before I ordered. Literally just off the phone from one of the most arrogant and smug Customer Service representatives lve ever dealt with. Was chasing the flowers we ordered and paid $20 express shipping for yesterday and was told flowers have been in a van since 9.20am and are 'in transit' and 'good luck' getting a refund as it is against their policy. Told them to enjoy speaking to our bank when I lodge a complaint,
I ordered flowers from here in Brisbane on 25 April 2023 and requested delivery by 27 April to Curumbin Waters Gold coast. These were for a special birthday. Im an so disappointed that they have not arruved and on my account appear as in transit. This is the second time by this company that a delivery has not arrived on time .
contact your credit card company ASAP and raise a disputed charge. That seems to be the only way to get your money back from these criminals
It took me a month to get my refund. Just keep hounding them. I also threatened the accc and they eventually caved.
Why don’t you follow up with your customer complaints, or just deliver the flower arrangement that you advertise and people order, instead of the inferior product that you send. Also, if you say you’re going to deliver on a certain day, then do so don’t offer excuses.
Why is bloomex customer service so pathetic and appalling?
DISAPPOINTED I just had a photo sent to me of the flowers that were delivered to our destination, 3 days late. The arrangement looked very amature and was absolutely nothing like what we ordered online. We paid $130 for a bunch of field flowers, that were meant to be lily's and roses with field flowers in blue shades. The colours were pink, not very appropriate for the funeral of your Uncle. I will not ever use this service again, from what I have experienced is a total rip off, which shows as I am unable to prove my complaint as there is no option to load a photo to prove my dissatisfaction.
ACCC referred me to NSW Fair Trading or small disputes Tribunal. The Tribunal is a waste of time as costs money and time consuming which businesses like this count on. Why invest more time and money to get back $50 or $100. This way businesses like Bloomex pocket a fortune. I went to NSW Fair Trading who are looking into this business. I managed to get 50% financial refund. RECOMMEND - Contact Fair Trading so they can build a case against this business. I didn't care about the money in the end it was the principle and I wasn't going to let this go. They say they can't give a financial refund but they can. Put the pressure on.
I'm in QLD but will certainly look into this. I have all the pictures screen shots and emails. They have a very poor practice and by law must offer a refund.
I’m in Victoria, thank you for your recommendation. I can’t believe this business is surviving on such poor customer service, business practices, and negative reviews. I will follow up with Fair Trading. It’s about the principle for me also. I hope we can all do our small part in making a business such as Bloomex accountable in addressing their poor retail practices, and by doing so protect those who are far less in touch with social media and ‘review savvy’ being taken advantage of.
Request a chargeback from the bank. I’ve just received my refund this way because the Bloomex scammers weren’t interested. Consumer Affairs suggested this course of action saying I had their support to do so.
I went to the Office of Fair Trading in Qld and they were great - eventually got a refund. Keep spreading the word so other people don’t fall victim to this company
Great news, my bank called me today as they were also following up on the matter. Under Mastercard payment conditions I am entitled to a full refund. Bloomex would only agree to 50% through NSW Fair Trading, but the bank will retrieve the balance. They bank advised that they have had to do this on a number of ocassions re Bloomex - so contact your bank for support if paid by card. Don't let them get away with this!
I have also started a refund claim through my credit card. They are scammers and need to be made to pay.
Why don't you deliver the products that you are selling? Why make up a story about trying when you know it never happened? Don't you worry about how Australia will seem to people in other countries? How can you claim to be Australia's National Florist?
My son [Name Removed] ordered flowers last week for delivery to [Content Removed] never arrived,??? [Name Removed]
It will never arrive :(
Contact your bank and ask them to dispute the charge only way to get your money back
Disgraceful company - no heart no compassion just takes peoples money and never responds to emails. NEVER USE this company
I feel this will be my fate too. Will be contacting my bank to contest the charges. so sad :(
Request a chargeback from the bank. I’ve just received my refund this way because the Bloomex scammers weren’t interested. Consumer Affairs suggested this course of action saying I had their support to do so.
how are you still in business
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