Bloomex is offering a $25 credit to their customers that take the time to write a review. Reviews can be both positive and negative. Reviews that have been written from August, 2017 may have received this incentive.
40 questions from our users
Are you operating on Canadian time? A bouquet paid for last Monday to be sent on Wednesday wasn't delivered.
Dear Margaret, thank you for your question. Please provide us your order number, so we could check your order.
Thank you, Bloomex Customer Support
Why do you request emails & photos & then have no intention of answering them ? Seems a common thread amongst your reviews and a reputable company surely would want to address such a problem
they are pathetic, then changed to deliver today when it wont work when i wanted it yesterday.
NEVER USE THIS COMPANY!!!!
do you ever look at the reviews. Most of them are painful to read. People send flowers, for a happy occasion, in sympathy, or just to say "I'm thinking of you". 90% of the time you let all these customers and recipients down. You cannot speak to anyone. When I enquired about my order I was given 3 different dates, one of them being even before i placed the order!!! I am getting in touch with Fair Trading and the Ombudsman for disreputable companies. It seems that other very dis-satisfied people do the same. You hide behind your web page. Shame on you. But will you reply to me - probably not, you have not replied to my phone calls or emails.
Wow you have all these reviews that say the same thing yet you shirk from even answering a call to get answers . You sit behind a keyboard and send some lame excuse why me and all the other thousands of people should be ok to sit back and let you rip us off. Get some balls and get your manager to call me my order number was 1569923. I’d be very happy to ask my questions to you personally (which I did request before now anyway) rather than your pretend live chat or some poor Karen having to reply to all the people you’ve left filthy over your behaviour . The good news is I work in the funeral industry and am loving telling potential clients looking for flowers to stay well away from Bloomex
That's because it is a scam, they are scammers. The good reviews are bot accounts. Just happened to my mum, so I investigated, she ordered $80 flowers for my nans birthday, never came she waited all day. They will just tell you my supervisor will call/email but nothing, these people are bottom feeders and scumbags. NEVER BUY FROM BLOOMEX!
Did everyone notice how the 5* reviews are mostly paid reviews! What a joke. Bloomex is committing fraud, offering a product and service that they do not provide. It's appalling that they are allowed to continue operating. I am interested to know who actually owns Bloomex and runs the company in Australia?
I wrote a review headed 'The Worst Company Ever' - this has not appeared on the reviews - could you please tell me why. I really want my review to be printed as I was most disappointed with the service I received from them. My name is Lillian Bradley and I live in Safety Beach, Australia.
To Bloomex -
You're getting shut down soon. Fancy stealing off Australians through this tough time, let alone at all. Karma is coming
Bloomex shouldn't be in business. They are ripping off everyone. I got sent tiny teddies and coffee sachets nearly a week late. So embarrassing. They ruin funerals, birthdays, anniversaries ect. They need to refund everyone. Make sure if they rip you off to contact Fair trading and dispute with your bank!
This is a message to Bloomex. How do I get a refund? I have tried via the "live chat" function. I have driven to your non existent Melbourne Office and I have called all with no luck. Please advise.
They will not refund you, even if you make contact with them. They are crooks. I was hung up on three times today. I would suggest disputing the charge with your bank, and let them know of the issue and failure by the business to provide what you paid for. Good luck.
I received my full refund after quite a few emails back & forth. It took about 6 weeks.
I also let them know that I was contacting the ACCC, Fair Trading & my bank.
Fair trading were the ulitmate dept that came through. Let Bloomex know that you are putting your complaint into all of their hands. Good luck.!
Why do you charge in US dollars and not mention that at checkout? Costs U.K. customers nearly twice as much.
In our Order & Return Policy stated "Orders placed outside of Canada or with an international credit card for delivery to Canada will be charged in USD. Provincial taxes of destination will apply." We strive to become better now and we do hope that your next time with Bloomex will be better.
Warm regards, Bloomex team
Everyone visit BLOOMEX SUX on Facebook. It is a close group and there are many like us. Maybe we can take a class action or get A Current Affair to investigate?
ordered best seller combo 1 superized for delivery 8th april never arrived all attempts to contact futile live chat is a joke never get an answer have emailed still no response has any got a phone number to contact not at all happy with the service will be cotacting fair trade Australia
Disgraceful product, with photos as proof. Dying, lifeless flowers arrived for my wife's birthday. Please look at this selection of flowers which are supposedly fresh. Would never order from this company ever again.
How can your advertised flowers I paid to have delivered to my Mother not be reflective in what you actually delivered her?
huge disappointment. The flowers that were received looked nothing like the bouquet ordered!!!. I could have done far better buying flower arrangements from Coles. Woolworths, or Harris Farm!!!! for cheaper too. I did send an imageof the bouquet we actually ordered from your website to the the intended recipients. The people were shocked and also encouraged me to complain. I will never buy flower arrangements from you again nor will I ever recommend your service. Shocking. In terms of a star rating out of 5, your service gets a 0 from me.
When will i get my money back.
Don't hold your breath they have stopped replying to my emails I would say go through the ACCC I know how they work as I work 8n customer service and our company get the ACCC in 2 times a year and educate us on consumer law and legislation changes in regards to such matters I will be taking my complaint to them in regards to this matter myself as they did not deliver a service I paid for and still have my money
How do I know after all these negative reviews that I am going to get fresh flowers as I ordered on the correct day?
Good luck! They'll tell you whatever it takes to get you off the phone, then if they don't deliver what you ordered when you wanted it they'll shrug their shoulders and "offer" you store credit.
Dont waste your time and money. They are dodgy and use all the excuses to explain why your recipient didnt received the flowers. They say they are the Official Australian florist but they are not. If you want dissappointment then buy but I strongly advise you to read the reviews first. Wish I had.
BIGGEST RIP OFF>>>> I ordered some flowers with the vase to be delivered Saturday the 20th July and instead they were delivered a day early and to top it off i was so embarrassed because the flowers were half dead, broken stems and they were about half the size i was expecting, I would have got a bigger and fresher bunch at a supermarket, i was so disgusted and embarrassed because they were for my Nieces Engagement. The service online once i put in a complaint was discussing, it took me 3 times to finally have someone respond only to tell me to cut the stems and put the flowers in water, how pathetic...
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.