Bodum Granos Questions & Answers
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Hi, I have a Bodum GRANOS 3020 ,I love it make great espresso. It started to leak and I cannot find no where the head gasket seal for it. Any recommendation ? I leave in Hollywood Florida. I send an email to Bodum Italy and they just said discontinued. Thank you
Hi Jean I had trouble to, so the tip it went which was a shame, I since found a commercial Rancillio Machine which I refurbished and has not missed a beat in over 5 years, You can get seals made for most things though so maybe contact a comercial coffee distributor in your region a local cafe will help you. Rob Perth Western Australia
Hi i order a bodum kettle through an on line site, when i received the kettle i realized it was very small.
On the site there was two green bodum kettles but the photo showed them as being two different shades. I later found out that they are both the same shade if the photo had of clearly showed the colour i would of order the correct one in the first place.
The reason for writing to you is that the manager of the company will only refund the cost of the kettle and i believe i should get all cost back as its an error not just on my part but on the web page.
The return kettle has been awaiting collection since tuesday at the post office to be collected so im still waiting on refund.
Is there anything you can do to help me with this issue?
Hi I was just an owner, though with these sorts of purchase I prefer to buy locally ( retail outlet ) to avoid these types of situations. Paying the postage is no different to paying the cost of using your car to return goods to a retail outlet.
Hi I have a Bodum coffee machine 3020 in needs repair is their a repair agent in WA
Hi Robert, Thank you for your question. We can recommend Metro Wide Appliances for your coffee machine. They are based in NSW but service nationwide. The person to speak with is Wayne. Their contact number is (02) 9476 5094.
If you would like to contact BODUM Head Office, you can reach us at (02) 9692 0582 or office.australia@bodum.com
Best regards,
BODUM Australia
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