Campion Education Questions & Answers

Hello Heebong, thank you for reaching out with your question. Yes, for your convenience we have both retail outlets and online options. Click on the link below to find your closest store and its trading hours. external link  Kind regards, Frankie

Hi Vid, thanks for your feedback. For digital code purchases, there is no delivery fee. The code gets emailed to the address provided. If you are purchasing physical items such as printed textbooks, available delivery options and costs will show. Click & Collect will open for many sites shortly. Alternatively, you can visit a retail service centre: external link  Hope that helps, kind regards, Hannah

Thanks for reply, but cannot complete order without clicking/adding the $17.95 delivery fee!

Hi Vid, thanks for your reply. Would you mind double checking that no physical product has been added into your cart? Otherwise, please give our Customer Support a call on1300 433 982 so we can untangle for you. Thanks! Hannah

Thank you for your message John D. If you prefer not to pay the click & collect packing and handling charge, you are welcome to head into the local Campion retail store and place your order over the counter. Kind regards - Hannah

Hi Bonnie - Sorry about this, allow me to find out more for you! Please respond to our private message about your order details so we can investigate for you.

- Edmund

Hi Cassie, I am sorry to hear that you’re having some trouble making a payment on our website. Please call us on 1300 433 982 or email us at help@campion.com.au and we will do our best to help guide you through the online ordering process. Thank you. - Harry

Hello mal317, thanks for reaching out. I am sorry for any possible delays with your order. Please provide your customer reference number so that I may look into this on behalf of our team. We are sorry for any troubles in reaching customer support. They are currently working their hardest during this busy time and we thank you for your patience and understanding. - Harry

4328913 and 4328914.

I can pick it up from store today if this is not dispatched. The school starts tomorrow.

Hi mal317, thank you for providing your references. Our store is currently experiencing supply and staff shortages and are working their hardest to get orders delivered in time. As your orders have been placed after our 'order by' date of Dec 15th, they are awaiting stock and are processing through our warehouse. At this point in time, your order is not outside its pre-advised delivery dates.

At current, we do not recommend visiting our stores as wait times are longer than anticipated. With apologies, our best recommendation is to wait for the processing and delivery of your order to avoid any hassles.

Further, we have since contacted schools in WA to advise them of known delays and to ensure no student is disadvantaged.

Thanks for your patience and understanding.

- Harry

Do you know when this will be delivered?This is the first time I have experienced anything like this. Please let me know whether we need to cancel the orders. If you cannot deliver why do you not let parents know this. It will help them a lot. As they can source it from somewhere else.

Hi mal317, we completely understand your frustrations and are apologetic for known delays. At current, my best advice is to leave the order as it is, as it is still within the 10 working days for processing to be completed.

If the order processing surpasses 10 working days, then I am happy to provide you with a refund to the costs of packaging as an apology. Hopefully it does not come to this.

In the meantime, you are welcome to cancel your order if you please, however, this will need to be done ASAP, as once the order has finished processing, we will be unable to stop delivery. Please confirm your intentions at the earliest. I apologise for any inconvenience. Thank you - Harry

Hi I will wait until this Friday but if I do not receive it by Friday then I would like to cancel the order.

Hi mal317, I can arrange for a cancellation right now but cannot guarantee a cancellation is possible on the upcoming Friday - or even a few hours from now. As mentioned, once the order has processed, the parcel will be handed off to Australia Post. Once this occurs, a cancellation will not be possible and instead, a return will be required for a refund to be made. I am very sorry for any inconvenience this may cause. Please let us know your intentions at the earliest possible to avoid disappointment. - Harry

Hi Harry I have spoken to the school regarding this and they have said the delay is fine . So let's keep the order as it is for now..looking forward for the parcel as early as possible.

Hi mal317. Thank you for your understanding and continued cooperation. - Harry

Hi Harry, I still have not received the orders. It is now a week since the school has started. Still not received anything from your guys. Such a horrible experience as you would not even tell us whether you have arranged the items or provide any updates on where the parcel is at.

Hi mal317, thanks for reaching out. I am sorry for delays that are being experienced with your order, as there are supply and staff shortages that are affecting our WA customers. We understand that it may not have been possible for you to place your order by the December 22 due date, but hope to achieve your understanding for any inconveniences caused for orders placed late in January 2023. We thank you for your continued patience and request that if you are ever unable to reach us via phone, to please email our team at help@campion.com.au, as they will respond to every query at their earliest possible. As an apology, I am processing a $10 refund for the costs of delivery between your 2 orders for the extended delays. This will be returned to the original card of purchase. Thank you for your patience and cooperation. - Harry

Can you please tell me when we will receive the order? My kids are missing on a lot. Your responses do not answer our questions. We need to know WHEN???

Hi mal317, I have been awaiting the orders to appear with tracking details in order to provide you a better update on its expected delivery dates. I can confirm that the tracking has since been issued with its expected delivery estimates by Australia Post. Please let me know if you do not have the tracking information to view this yourself, or I am happy to provide these details to you via email. Thank you. - Harry

Hi Harry please cancel the orders. It is now 2 weeks since the school has began and the parcel has not reached us. More than 3 weeks ...along with extremely horrible experience. I will go to a different shop and buy it myself. Please provide the refund and cancel the request. The school has said to cancel as it is way to late.They need stationery by tomorrow. Please take this as a written notice to stop the order and provide the refund ASAP.

Hi mal317, I am really sorry to hear that the order has yet to reach you. Due to stock issues in WA, your orders have had to be fulfilled from Victoria. However, tracking information for both orders is advising that the parcels are onboard with Australia Post and are to be delivered today. My hands are a bit tied at this point as there is no way I will be able to cancel this delivery from happening now. I am sorry if this is not your expected response. I will monitor the tracking to see whether it is indeed delivered today. If there appears to be further wait, I will try my very best to assist with your requests. We appreciate your cooperation and continued patience. Apologies again for the troubles being experienced. - Harry

When I checked yesterday it said the parcel will be delivered on Feb 15th. Hope it is delivered today.

Hi Myles, you are welcome to come in store with either the printed or digital version of the booklist. Whichever you prefer is fine. Our staff will simply enter anything you wish to purchase on their end from either completed list(s) that you present to speed up your ordering process. We hope you have a pleasant visit. - Harry

Hi julie-Anne, thank you for your question. ​At current, Campion Education does not offer payment via instalments. However, if you are experiencing financial hardship please speak to the student's school directly or approach a support service/organisation. Campion is able to arrange payment alternatives with these institutions to help pay for your child's resources. - Harry

Are you thinking about doing it for parents as living expenses etc as you know are hard on families now and it be good to see for coming years to have instalments in place for hardship.

Hi julie-Anne, that is completely understandable. I am sorry for any inconvenience. Please be assured we are constantly reviewing our payment options and thank you for your feedback. If you would like further information on how best to receive help through the school or an external support organisation, please let me know and I can seek to better assist you. - Harry

I love how you pretend to care

Hi Ben, we are sorry to hear about your thoughts on our services. We always do our best to keep costs as low as possible for families. If you are seeking financial support for your child's school resources and are unsure on how to do this, please send us a private message. Campion Education prides itself on being a trusted partner for schools, giving back directly to school communities, as well as indirectly through our ongoing partnership with the Indigenous Literacy Foundation, as well as other charitable foundations such as Skyline Education Foundation Australia. You can find out more about what we are doing in the community on our website campion.com.au on the 'Partnerships' page and 'News' page. Thank you - Harry

I was told by the school that since it is organised through Campion and the school doesn't pay for the books that they can't help me and was told directly through Campion that if we cant afford to pay basically to bad so sad the books get sent back to them and the kids go without...but they are so understanding apparently.

Hi Sara, we are sorry to hear about this response from the school. Whether a school is able to provide parents with financial support for resources is dependent on them. If ever a school is unable to provide assistance, we can otherwise assure you that specialised support organisations exist such as St Vinnies, that provide financial support to parents for their orders with Campion. Please send us a private message with your student's school information as we can help get the right information to you on what your options are. Thank you. - Harry

Hi Tracey, thanks for your note. Has this been resolved for you now? Thank you

No its not been resolved

Thanks for your response Tracey. Could you please let me know - Your full name, mobile and email - Order details - order number I will escalate to a manager and have this looked into for you. Thank you - Sarah

Oh - and where your message says "I did receive a discount", I assume that should be you did NOT receive a discount?

Tracey Marsich [Contact Details Removed] INV (Bh22) E8807-0005. Sorry I did not receive the 5% pay b4 date discount.

Thank you Tracey. I've asked a manager to look into this. - Sarah

Hi Tracey, I'm trying to track down this offer. Would you know where you saw it or have a copy of the information by any chance? And can you advise your school / location? This will help me check to find the offer. Thank you! - Sarah

Fitzroy High Melbourne

Hi Tracey, still on it! we've not been able to track down this offer so now have the sales guys checking in at the school. If you can remember more about where you saw the offer that would be really helpful. Thank you! - Sarah

Hi Luis, I am very sorry to hear that you haven't received your order. I will send you a private message so we can gather a few details and hopefully resolve this for you. Thank you.

Hi AMAL.A,, I will send you a private message so we can gather a few details and follow up on your remaining delivery.

Hi r S, please call our customer service team as soon as possible on the appropriate phone number for your state/location. The contact numbers are located here: external link . If your order has not already been processed to the picking/packing stage, we should be able to cancel the order for you. Thank you.

Hi Lionel, we will be in touch shortly to assist with your enquiry, Thank you.

Hi Amanda, when you went in store the customer service staff were correct in telling you that you need to purchase a 'levy' item on your resource list as part of an online order. It is strange however that you were unable to complete an online order and I'd like to look into this further for you. I will send you a private message to gather further details about your situation. Thank you.

Hi katara b, our apologies that you have not received a book ordered. I will send you a private message to get some more information and hopefully we can resolve your issue for you. Alternatively, please call our Customer Service team on 1300 433 982 or email us at sales@campion.com.au. Thank you.

My orders both have books missing with no explanation or mention of them on the invoice... I would like an answer as well. Considering I paid $22 to have 4 books delivered, I expect to be notified if they are not available or delayed. Not happy Campion.

Hi Jennifer R. we're very sorry to hear you have books missing from your orders. I will message you privately to gather your order information so we can look into this further for you. Thank you.

Hi Lorraine, thank you for your enquiry about purchasing from us. Unfortunately, we do not have a catalogue of products online available to the general public as we are generally a booklist service for schools, however, we are happy to assist and you can certainly give us a call on (02) 8905 8691. Thank you.

Hi Gillie, Many customers have asked us a similar question, and the answer is that our packaging pellets are 100% biodegradable! All of the boxes and envelopes we use are made from recycled products, so you can safely put them in your recycling bin. For more information on this topic, please click on the following link to our website: external link 

Stephanie @ Campion

1) Keep the book perfect, if there are any signs of damage they won't refund you. 2) Go into them directly. They don't do well with phone queries. Do it ASAP as they have a bad reputation for letting things drag out. 3) Keep a record of all your communication with them. Dates, times, ask for names. 4) If they want to deny you a refund, tell them you are within your rights as a consumer under the ACCC and you will contact the Ombudsman. external link  Good luck!

Campion don't make it easy for you to shop around, as they deliberately protect their website booklists from copy/past. In the past I've used booktopia.com.au, but there are heaps out there, including second hand books on ebay/gumtree. Can also try external link , external link  and hundreds more places on google. The only item for which we have no option other than Campion is the LanguagePerfect subscription, which is simply a payment to a 3rd party... and can you believe Campion charge a delivery free for that?!! Hate, hate, hate this company. ACCC should definitely give them a look over....

I have discovered that you can look up the campion catalogue online ( external link  ) using the product code on the school booklist to obtain the ISBN to enable ordering elsewhere. I have also purchased books online and of course secondhand when available a lot cheaper but when I can't find it elsewhere I use Link Educational ( external link  ) who I have found to provide a far superior service to campion.

As mentioned, eBay, Gumtree are good alternatives. Also try booko.com.au - this website is a search engine to find all the books you need (including second hand) and will tell you the price plus postage so you can find the best alternative. Even from overseas. And not just limited to school books. If you get the app you can also search by a bar code. Also works for DVDs if you are looking for these. I have saved hundreds using booko.com.au to find the cheapest books.

AND AFTER USING CAMPION A FEW YEARS BACK I WILL NEVER NEVER USE THEM AGAIN.

PS: Don't believe the "this item is only available at Campion' in your booklists. It's simply not true, just a ruse to get you to go to them.