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Carsales.com.au

Carsales.com.au Questions & Answers

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62 questions from our users

Kylie M.

Kylie M.asked

Might be a dumb question but how do you mark your car as sold on your ad? I only have an option to pause the ad

3 answers
Carsales.com.au
carsales c.Carsales.com.au

Hey Kylie, not a silly question at all! We're actually looking to improve this function. Just under the 'pause ad' button you'll see 'remove ad', hit that then follow the prompts to remove your ad. If you have any trouble, give us a bell on 13 72 53 (13 SALE). -Alex

Kylie M.
Kylie M.

sorry I meant 'on hold'

Carsales.com.au
carsales c.Carsales.com.au

Hey Kylie, To put your ad on hold click 'pause ad'. See the link below for more details.
https://help.carsales.com.au/hc/en-gb/articles/204487359-How-do-I-temporarily-remove-or-pause-my-ad-
Let us know if there is anything else we can help with. -Alex

Jacqueline Salmeron

Jacqueline Salmeronasked

If a car is put on hold how can you contact the seller if the option of sending them a message isn’t available?

2 answers
Evangeline Deza
Evangeline Deza

In my case I called/rang the seller and thankfully She answered it and there's a phone/mobile nos. that She provided anyway .

Carsales.com.au
carsales c.Carsales.com.au

Hi Jacqueline, if a seller has put their ad on hold you wont be able to contact them unless you their number or messaged them before the ad was put on hold. If you have the ad saved and they remove the hold you'll get a notification. -Alex

milica p.

milica p.asked

How do a message a seller that has place a car on hold ?

2 answers
Evangeline Deza
Evangeline Deza

Well as for me , you either ask him/her to message you back if that person did not fulfill/buy that car ! Its up to the seller anyway !

Carsales.com.au
carsales c.Carsales.com.au

Hi Milica and Evangeline, if a seller has put their ad on hold, it could be for a variety of reasons. You will only be able to contact them if you've previously messaged them (before the ad was put on hold) or obtained their phone number when the ad was live. If you're interested in the car, we'd suggest keeping the ad saved as you'll get an alert if it's taken off hold and advertised again. It's possible the car has been sold and the seller has stopped the ad for the moment while they ensure the sale if final. -Alex

Kodie

Kodieasked

Hi if a vechicle is advertised on your site for a certain price does the dealership have to honour the advertising price and sell it at that price.

1 answer
Carsales.com.au
carsales c.Carsales.com.au

Hi Kodie, Advertised pricing can vary. Sometimes they will be a drive away price, other times the price will exclude government charges to name the most common scenarios. We would suggest clicking on the price to get more information about what is and isn't included in the advertised price. What dealers are required to display is also different from state to state. If you have any further questions you're welcome to call our customer service team: 13 72 53 (13 SALE); Mon - Fri: 8:30am - 5:30pm AEST; Sat - Sun: 9am - 1pm and 2:30pm - 5:30pm AEST -Alex

Benjamin N.

Benjamin N.asked

G'day Carsales team.

I want to track down the original ad for a car i bought on carsales in 2012-2013.
Its an imported specialty vehicle so theres never to many ads up at any on time
Do you keep all sold ads on file?

1 answer
Carsales.com.au
carsales c.Carsales.com.au

Hey Ben, We might be able to help. Could you please call our customer service team to ask? 13 72 53 (13 SALE); Mon - Fri: 8:30am - 5:30pm AEST; Sat - Sun: 9am - 1pm and 2:30pm - 5:30pm AEST -Alex

Rashmi

Rashmiasked

Are these cars validated and certified? Do they provide you with warranty of any sorts for some time? As a buyer can I trust the quality of the car?

3 answers
Carsales.com.au
carsales c.Carsales.com.au

Hi Rashmi, We provide a platform for sale connecting buyers and sellers, but do not own the cars. The cars are owned by dealers and private individuals. You can filter these sellers by going to Other > Seller Type.
Typically, a dealer would be more likely to offer a warranty and/or certification of a cars condition before sale. If you are looking to buy a car privately, you may like to have a look at our service RedBook Inspect. This service can send a qualified mobile mechanic to inspect the car, before you make an offer. https://www.redbookinspect.com.au/prepurchase/car.
We have a filter option for cars that have been certified/inspected as well look for 'certified/inspect'. -Alex

Amanda L.
Amanda L.

How much is a 1992 Toyota 4Runner V6 automatic transmission worth

Carsales.com.au
carsales c.Carsales.com.au

Hi Amanda, Thanks for getting in touch. We provide a platform to sell cars, but don't sell parts. If you're after some parts for your Toyota, a place to start might be calling a few local mechanics or a wrecker. Best of luck! -Alex

tony

tonyasked

Looking for a vw Beatles around 72 or 73 modle in good working condition .How much ?? Please.

1 answer
Carsales.com.au
carsales c.Carsales.com.au

Hi Tony, We currently have 4 Beetles from 1970 (not 72 or 73) advertised on site. They seem to range from $15,000 to $28,000. They are located in SA, Vic, and NSW. If they're not quite what you're looking for, you might like to use the 'save search' button near the top left corner of the page to get alerts when we have more advertised. Good luck! Follow this link to see the cars - https://www.carsales.com.au/cars/1970/volkswagen/beetle/ -Alex

Jake T.

Jake T.asked

Can I get in contact with someone who’s car is on hold

2 answers
Jeremy C.
Jeremy C.

The Carsales people should be able to answer this.Only the client who is selling the car would know if they put a car on hold the team should be able to see that in their system i would have thought.

Carsales.com.au
carsales c.Carsales.com.au

Hi Jake, The ad may have been put on hold for several reasons. Our customer service staff *might* be able to tell you a bit more, you're welcome to give them a call on the details below. If the car comes off hold and you have it saved, you will get notified. 13 72 53 (13 SALE); Mon - Fri: 8:30am - 5:30pm AEST; Sat - Sun: 9am - 1pm and 2:30pm - 5:30pm AEST -Alex

lorenzofebrero17

lorenzofebrero17asked

What does it exactly mean when it says 'referred' for probationary plate status. Does this mean in order for it to be driven I will need to apply for a high powered vehicle exemption?

1 answer
Carsales.com.au
carsales c.Carsales.com.au

Hi Lorenzo, Thanks for contacting us. I have asked out RedBook team who input this data and they have advised that it's mostly likely noted as 'referred' because there was insufficient information supplied to perform the calculation for the p-plate status. They would suggest in this case contacting your local road authority to check. -Alex

john

johnasked

I cant modify details of my current advert using the mobile app anymore..i says that "changes cant be saved and try later". Server error or recent browser issue?

1 answer
Carsales.com.au
carsales c.Carsales.com.au

Hi John, Thanks for getting in touch. If the problem isn't resolved this morning, please give us a call and we'll be happy to help. 13 72 53 (13 SALE); Mon - Fri: 8:30am - 5:30pm AEST; Sat - Sun: 9am - 1pm and 2:30pm - 5:30pm AEST -Alex

Gina

Ginaasked

I enquired about a vehicle via email that was sale for $7000. I asked for the details to view the car and did so, then sends another email stating "price has gone up due to a lot of interest" so he has now hiked up price to $9500. Really? Is this acceptable business?

2 answers
Matt Otaran
Matt Otaran

Hi Gina, I would say wait for a while. I have seen some people changing the price first up then down, then up again as the system sends an alert to you who has it in your watch list, each time there is a price change, this is used as a tactic. If there were interest they would sell it, wouldn`t they?

Carsales.com.au
carsales c.Carsales.com.au

Hi Gina, Thanks for your question. We provide tools to assist sellers price their cars when advertising. Increasing the price once a seller has a potential buyer isn't usually what we'd expect. I'll send you a message to gather further information to check on this ad for you.

Thanks for your comments too Matt. We do alert those that have saved a car when a price changes, in some cases. I'll have a closer look at this feature to see if it needs a review. -Alex

Rick H.

Rick H.asked

Hi - wondering what your fee structure is for your adds? I understand that you have four different categories for adds and it can depend on the value of the car. I have tried to find this information on your website and cannot locate it. thanks

1 answer
Carsales.com.au
carsales c.Carsales.com.au

Hi Rick, Thanks for contacting us. This link should help: https://www.carsales.com.au/sell-my-car
If you have any further questions, our Melbourne-based call centre are working from home and will be happy to help: 13 72 53 (13 SALE); Mon - Fri: 8:30am - 5:30pm AEST; Sat - Sun: 9am - 1pm and 2:30pm - 5:30pm AEST -Alex

Chas

Chasasked

What is the cost of selling my car through Car Sales

1 answer
Carsales.com.au
carsales c.Carsales.com.au

Hi Chas, Thanks for your question. The price to sell depends on the value of your car (if it's under $5k, it's free), and the type of ad you choose. Here is a link to the sell page where you can see the prices and what each price point offers: https://www.carsales.com.au/sell-my-car. If you have any further questions, you're also welcome to reach out of our call centre in Melbourne. 13 72 53 (13 SALE); Mon - Fri: 8:30am - 5:30pm AEST; Sat - Sun: 9am - 1pm and 2:30pm - 5:30pm AEST -Alex

Adrian P.

Adrian P.asked

With cars that have been saved it will mark then as on hold in the list, but then upon clicking into the page it is listed as sold?
Just wanted to confirm which one is correct

1 answer
Carsales.com.au
carsales c.Carsales.com.au

Hi Adrian, The one in the saved cars list showing 'on-hold' would be correct. This means the ad has been placed on-hold (paused) by the seller.

Because the link is no longer active, it shows 'sold/unavailable' if you manage to click on it.

Thanks - and sorry for the slow reply!

Paul

Paulasked

Why have you changed the app now not allowing filters such as kms and transmission type? They were valuable

2 answers
Carsales.com.au
carsales c.Carsales.com.au

Hi Paul, thanks for your question. These filters are still available, but they have been moved. You will now find them under 'Engine'. If you have any other questions, you're welcome to call us on 13 72 53. Our Melbourne staff are available on 13 72 53, Mon-Fri 8:30am - 5:30pm, Sat 9am - 5:30pm or Sun 9am - 12:30PM and reopens at 2pm to 5:30pm . Thanks -Alex

Paul
Paul

Thanks

Andrew H.

Andrew H.asked

How many photos can be posted in standard ad and is editing included

4 answers
Raj
Raj

I am not sure, but I posted 6

Andrew H.
Andrew H.

Thanks For that can you also edit the comments

Carsales.com.au
carsales c.Carsales.com.au

Hi Andrew, you can add an unlimited number of pics to your ad. You can edit your ad whenever you like via the 'Manage Ad' page in your account. There is no charge for edits, however, rearranging pics can only be done on a desktop at the moment. If you have any further questions, our customer service team are available from 8:30am - 7pm, 7 days a week on 13 72 53. Best of luck with the sale!
(Thanks for helping out Raj!)

Donna C.

Donna C.asked

If I pause my add what happens to the people who have saved my add, can they still get in touch with me

1 answer
Carsales.com.au
carsales c.Carsales.com.au

Hey Donna, when your ad is saved it appears as "unavailable" to those that saved it. They can't get in touch unless they've already contacted you via the enquiry form or phone.

Hopefully that helps but if you do still have any questions, our customer service team are available for a chat on 13 72 53 if you need :) -Kate

Col P.

Col P.asked

If I reduce the price on my add are just those watching it notified?

1 answer
Carsales.com.au
carsales c.Carsales.com.au

Hey Col, sorry for the delay on this! Yes, if you drop or increase your price those watching will get notified however we do have a price threshold in place to stop watchers from being bombarded by notifications. For more information, feel free to give us a call on 13 72 53 :) -Kate

Ross

Rossasked

Using Privacy Protect - how do I know a phone call to my phone is from the CarSales advert temporary number?

2 answers
Carsales.com.au
carsales c.Carsales.com.au

Hey Ross, at a glance you won't be able to tell where the call is from. But when you pick up the call, you'll hear an automated message that the call is from carsales. We're always looking for ways to improve experiences with our features and products so I'll be sure to pass this feedback on to the team :) -Kate

Ross
Ross

Thanks Kate. Given the amount of spam calls these days, it would be good to have something that identifies the carsales call before actually answering the call. Regards, Ross

Cliff M.

Cliff M.asked

How long will my ad run for

1 answer
Carsales.com.au
carsales c.Carsales.com.au

Hey Cliff, your ad will run for as long as you need it to! We do ask that you log in to your account and check your ad details at least once a month just to make sure it's all up to date. If you're doing that, it will stay online until you decide to pause it or take the ad offline. Feel free to give us a call on 13 72 53 if you had any further questions about this -Kate

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