Carsales.com.au Questions & Answers

Hi Geoff, we would recommend using the enquiry form on the ad. This will send a message to the seller's carsales inbox where they can then respond to you or give you a call on the phone number you provide. Hope this helps :-)

Hi Tom, I'd be happy to share more details with our team so they can trouble shoot. Can you tell me what sort of Android, what the operation system/version is and if the carsales app is up to date? It looks like the app was updated on August 8th (version 5.15.0.0). I've got an Android too, I'd like to test it on my device. You mentioned year, price, is it all of them or specific sorting requests? Thanks :)

It's all sort options, none of them seem to work. However I checked my saved searches in the last 30mins have worked (typical :p). These range from 10 cars to 270 cars in the respective search. I always keep the app up to date (5.15.0.0), so it'd be interesting to know if 'squashed more reported bugs (thank you for all your feedback)' included this functionality fix.

Haha, great to hear it seems to have been fixed. If you find it acting up again, may be call our customer service team on 13 72 53. They can gather some info and pass it onto our app team. Thanks for letting us know either way! Have a great weekend. -Alex

I have no idea they charged, a car listed $5000 then they charged $60, but another car listed $17500, they charged over $100, I think this is one of the reason they always suggest you higher market value for your car, but I am not gonna use Carsales any more, this website is out of old school thing, yonger doesn't like to use a media without app today, Gumtree and FB market place is free and more popular.

Thanks Chen Marketplace is free yes , and it should be because that’s all it’s worth ;-) It has the WORST search function known to human kind and terrible unintuitive menus……but I have listed my car there anyway …..because it’s FREE :-)

Gumtree now charge for car listing and is dead in the water !

Carsales has a virtual monopoly on the market and behaves like it !

Hi John and W Chen, Thanks for your thoughts about our pricing. Our ad pricing is flexible and based on market conditions, so the best way to get a price for your vehicle you're looking to sell is by entering the details on site. The pricing insights where the site recommends a range is based on data we've collected. We share this info back with new sellers so they can see what might be a suitable price range to sell. I'll share your comments with our team via Slack in the next day or so, if there is anything else you'd like to add, please add it and I'll send it all over together to the team. -Alex

Hi Alex , thank you for replying . Both surprising and refreshing. I understand Carsales suggest a price range for a particular vehicle . I feel that price is inflated and not particularly accurate, however if that is the price range suggested by the data , so be it .

I know the condition of the vehicle I’m sell and I know the price I will asking and that is my decision .

As a potential customer , I simply want to know how much it will cost me to list a vehicle on Carsales with an asking price of $38990 .

Simple question ….simple answer .

Alex , thank you again for replying , I look forward to a response .

Hi John, You've made a fair point re the suggested pricing range when advertising. You could have two cars that are the same make, model, badge etc. but in quite different conditions (eg one could be as new and the other may have suffered some hail damage) and that would affect the price you'd advertise each for. The range at this stage considers a few things, but not 'as new' vs' hail damaged' type depth of info. It may in time though... what this space. If I was able to just give you a price for the ad I would, it not as simple as it use to be. What you could do if you really wanted the advertising price, without entering the infom would be give us a call and get of our staff to find out. I suspect they would do this by following the same flow you see on the site asking make, model, year, badge etc. But hey, they're a friendly bunch and wont mind, so you're welcome to call. They may be able to clarify exactly where the price range comes from too if you're curious. 13 72 53. Thanks for your time. -Alex

Thank you Alex . I’ll give them a call .

Hi Crystal, Thanks for contacting us. This is something that you'd need to discuss with the seller. If you feel you’ve been misled by the seller, we advise getting in touch with the Police, Consumer Affairs, a lawyer, or the Office of Fair Trading. If these parties need any information from us, we’ll do our best to help. - Alex

Hi Stevhan, We don't have a filter option to do this, but you should able to use the keyword search to find a specific colour, then narrow down the search by make and model. Eg. If I want to find a Land Rover with the interior known as 'Ebony', I can find these results by putting 'Ebony' in the keywords, then using the other filters to narrow down the make, model etc. If you have a particular interior in mind, navigate to a car with that interior, scroll down to Overview > details tab > interior colour. Note the interior colour and then use that term as your keyword. Good luck. -Alex

Facebook have an interior colour search. Carsales seem to track the field data but won’t let it be searched on. I’d love to be able to search on all fields instead of the limited range, even if results took longer to come back.

withdrawn is if seller achieved the results (means no more ads required to publish), withdrawn the advertisement.

Hi, Withdrawn means that the ad has been paused, but not marked as sold. A seller may do this for various reasons. The car may have a serious buyer and has been taken down to finalize the purchase. The seller may be unable to meet with buyers temporarily, so had taken the ad down. I've also seen instances where the seller has received a large number of enquirers and has taken the ad down as they believe one of them will buy the car. -Alex

Hi Tezza, Yes, you sure can. If you'd like any more tips, see our help centre or give us a bell on 13 72 53. A top tip from our customer service team is LOTS of photos! Good luck! -Alex

Okay Great ..Thanks Alex, cheers mate.

Hi Nick, Maybe give our customer service team a call and see if they can review the ad for you and check it's appearing as it should. 13 72 53. -Alex

Hi Jonno, Hmmm, that would be a great function wouldn't it? It doesn't exist at the moment, but I'll pass the idea onto the team. Thanks for the feedback. -Alex

Please also make the photos fill your phone screen in landscape. I have sold two cars recently and you put a lot of effort to take nice images, then they end up stamp sized!

Yes! I think this is a great idea too, in fact, I've already spoken to a few people who can influence this area of the site. There are a few things on that page they needed to consider, but understood that we'd had customers stating they wanted a closer look at the cars they were considering. They were definitely open to reviewing it. Many thanks Alex

When I message a seller I get an email that automatically opens my Android Car sales app. Yet I can never read the conversation with the seller in the app. I have to open the web page to read the seller's response toy message.

Neither notifications nor messages in the app show conversations with sellers.

Hi Jonno, This is probably best discussed over the phone. If you'd like help, give our customer service team a call tomorrow on 13 72 53 during business hours. -Alex

Not a good idea unless your basing your buy price from Carsales.com....... Remember their market price is based on advertisers price ( over inflated used car prices ) not the actual sell price... I can guarantee you that most used cars are sold way under the advertised price once the advertiser doesn't get an offer after a couple of months...... If Car dealers ( Bought and applied a profit to sell ) are selling a similar car at a cheaper price than a Private seller then what should go through your mind ????

Not a good idea unless your basing your buy price from Carsales.com....... Remember their market price is based on advertisers price ( over inflated used car prices ) not the actual sell price... I can guarantee you that most used cars are sold way under the advertised price once the advertiser doesn't get an offer after a couple of months......

Hi, We have multiple pricing metrics, including what cars have been sold for when this data is provided. We're happy to chat, if you have any further questions just give us a call. 13 72 53. -Alex

Hi DJA, not usually. Once you have advertised a car, you can't swap it for another one. If your circumstances are different, give us a call and let us know what's happened. 13 72 53. -Alex

Hi Nic, We're always looking to improve what we offer and customer feedback is a really important part of this, in particular the customers who were not happy and share with us why. If you'd like to share why you were unhappy along with your ad number, I'd can share this back to our team. -Alex

Because when people pay close to $200 to sell a car, they expect results. If they don't see results, then they should be compensated as it actually cost carsales.com nothing to list and the fees have gone up substantially.

Hi Nic, If your car is still advertised, give us a call on 13 72 53 and ask the agent to review your ad. Otherwise I'd can pass on your feedback re the pricing, but the ad number would be really helpful for context. -Alex

Sure SSE-AD-14764308.

AND SILENCE.

Hi Leslie, I've just done a search of our Editorial section, looking for 'used SUV' and the following articles might be of interest: external link  external link  external link  This link will take you to the search results: external link  Best of luck! -Alex

Listed on Carsales 10 days. Sold on market place on the 1st day on the ad.

Hi, when the car has been advertise by a private seller, you can find this information under the 'pricing insights' area. Thanks Alex

Don't remove, if sale falls over you've lost your money. Just edit ad as pending deposit taken!

Hi Kim, You can safely to remove it if you wish. If the sale doesn't go ahead, you can just restart the ad at no extra charge. As you're already in touch with the buyer, you will still be able to contact them via the messaging service - but, no new buyers will be able to contact you, so that's something to keep in mind. If you have any more questions give us a bell tomorrow on 13 72 53, we're happy to help! Thanks for trying to help Greg - there are always a lot of helpful people on here! -Alex

Hi GMG, The easiest way to do this would be to create a new search and delete the original. Open the existing saved search then add in the extra filters you'd like to save, save this as a new search then delete the original. Thanks Alex

Hi Barzan, On the homepage you'll notice an orange button in the top right corner labelled 'Get an Instant Offer' click on that and you'll get two options on the next page. Sell it yourself via the blue button on the left, or sell it via an Instant Offer by clicking on the orange button on the right. -Alex

Hi, Thanks for your question. Once cars are sold, they are removed from the site, so you wont be able to view sold vehicles. Instead we provide labels on car that are for sale such as 'around market price' to help buyer understand how the price compares to the market. For detailed info about this feature, see this article in our help centre: external link  Thanks Alex

Numerous cars listed have no price indicator. Does that mean they are overpriced? That is the sort of information that access to sold listings would allow a potential advertiser to assess. I understand (from chatgpt) that there used to be an option to search for sold vehicles. Quote:

To find sold listings on carsales.com.au, follow these steps: - Go to the carsales.com.au website. - Click on the "Used Cars" tab at the top of the page. - In the search bar, enter the make and model of the car you're interested in. - Scroll down to the "Refine Search" section and click on "Advanced Search." - In the "Advanced Search" section, scroll down to the "Status" filter and select "Sold" from the drop-down menu. - Click on the "Search" button to see a list of all the sold listings for the make and model you entered.

A lot of your price labels make no sense at all. The Mazda 2 Genki for example is the top of the range and the NEO is the bottom of the range, according to external link 

You have this Mazda 2 Genki listed at present: external link  It has just 21,000km on the clock and is priced at $15,600 yet it has no price indicator, suggesting that you think it is overpriced.

Compare that with this Mazda 2 NEO: external link  It has 34,000km on the clock and is priced at $15,000 yet it gets the "Around market price" tick.

If the second car is around market value then the first one should be marked as below market value. Are they genuine ratings or do they get awarded to people who pay more for their ads?

Hi, There could be various reasons why a price indicator is not included, eg. we don't have enough recent data about a specific model to include a pricing indicator. Regarding trying to find sold cars via chatgpt instructions, we remove ads from site when cars are sold, so I wouldn't expect you to find vehicles marked as sold.

The indicators are not paid for, they're added where the criteria for them has been met and we have sufficient data.

Thanks for your feedback. Alex

Are you honestly suggesting that after selling 2013 Mazda 2 Genki's on your website for 10 years you do not have enough data to decide whether one in pristine condition apart from one minor scratch, regularly serviced and with just 21,000 km on the clock is around market price at $15,600? Is your algorithm seriously not able to figure out that if a bottom-of-the range Neo with 34,000km on the clock is around market price at $15,000 then that Genki is also around market price. If your system really is that limited then it confirms why you should retain sold listings like eBay does, so users can decide for themselves what the market value of a car is.

Are you also saying that Carsales has never had the capability of displaying sold prices and that chatgpt simply made up those instructions from thin air?

You also state at external link  that you do not even take into account the condition of a car when putting those price labels on them. Seriously? So I can list a 2013 Neo with 34,000 on the clock but that is full of rust and falling to pieces for $15,000 and you will add a label saying it is Around market price???

Have a look at this car: external link  It is for a 2012 bottom of the range Mazda 2 NEO with 27,000km, priced at $16,200 . Note that it is 2012 not 2013 yet you give it an "Around market price" label. If that 2012 NEO is around market price then both the 2013 NEO and the 2013 Genki above should have "Well below market price" labels.

Also look at this one: external link  It is a 2014 Mazda 2 sport with just 30,000km on the clock priced at $16,995 yet it has no price label, which means you think it is overpriced. The sport is the next range up above the NEO. It is 2014. How can it possibly be overpriced if the above 2012 bottom of the range NEO is around market price. And don't try to tell me that you don't sell enough Mazda 2 Sport models for your algorithms to be able to decide. Your price labels are complete rubbish and worse than useless.

If you disagree then provide details of the last five 2012 Mazda 2 Neo's that sold recently for $16,200 or above through your website. I guarantee that you cannot provide a single recent sale.

That is why you should retain sold ads, so potential buyers are not misled by your false price labels and can decide for themselves.

In response to finding sold ads, that’s bs carsales said about deleting ads after it’s sold. If that’s the case then they wouldn’t be present in my saved searches. I suppose the only way of seeing them is to save the ad before they get sold.

Hi Ken, Thanks for your input. The ads are removed from the site once they are sold, for legal reasons, we never delete them from our systems. If the vehicle was saved to your account before the sellers removed it from sale, then yes, in that case you'd be able to see it in your saved car within your account. Others, would not be able to find this listing though. -Alex

I listed with them. Bad move. See my detailed review. Facebook Marketplace produced many more enquiries and the ultimate buyer, at around $2,500 below what Carsales claimed was the market value of the car.

Hi, This isn't info we usually share publicly, but I can tell you that we currently have over 200,000 cars advertised for sale all across Australia. Thanks Alex

Why? You charge hard enough for the privilege of listing. I've had more hits on FB marketplace and that's free.

Hi Nic, Typically when customers leave a good review it's because they sold quickly, our site was very easy to use and they felt they got genuine enquirers, to mentioned a few. We've also got quite robust security measures to keep our buyers and sellers safe and a customer service team based in Melbourne who are always happy to help and review ads to give sellers a few tips to improve their ad. -Alex

Howard, using the Carsales App, log into your account, then tap on "Sell" at bottom of screen. Then tap on "Manage Advert", tap on "You're Selling", under Vehicle Details tap on last option "Description" and select "Automatic" or "Manual", then save changes.

We have the best people on this page, thanks Mike! If that doesn't work Howard give us a call, 13 72 53. -Alex