Coles Car Insurance Questions & Answers
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Am i allowed to fix my own car after an accident
My understanding is that you have a right to choose a repairer. Double check with coles. If any problems I would get coles to answer in writing and then complain to insurance ombudsman. Any repair that gets done needs to be A grade and have lifetime warranty. If answer comes back that your policy doesn't allow you to choose, change insurer. If your repair is b grade then tell coles you're choosing the repairer to rectify any b grade repairs and coles will need to authorise that they will pay for this. Coles and budget direct have only recently been taken over by another company and have had huge premium increases from one year to the next. Shop around and find the deal that works best.
Hi Caterina, thanks for getting in touch! We'd recommend you call our team on 1300 265 374 or send them an email to insurance.enquiries@coles.com.au as they'd be more than happy to assist you further with your enquiry.
I would like to cancel my car insurance policy (COMO 85393616) due to the inflated cost and as there are no viable options to lower the cost, I would like to cancel the policy from 10/09/2023.
Hi Dave, thanks for taking the time to contact us. We're very sorry for any unintended disappointment caused, however, we regularly review the premiums our customers pay to ensure they reflect the rising cost of insuring their car. Also, please be assured we've passed your feedback onto the team so they're aware and we hope you'll give us another chance. We'd recommend you call our team on 1300 265 374 or send them an email to insurance.enquiries@coles.com.au as they'd be more than happy to assist you further.
Can your organisation justify the jump of policy costs up to 200%
Hi Shorty, we're very sorry to hear that - we do our best to ensure our customers are offered insurance at great prices. We'll be sure to share your feedback with the relevant teams so they're aware, however, we do suggest you contact our team on 1300 265 374 as they'd be more than happy to assist you further.
I need to cancel my Coles car insurance, but I’m not sure where to go to do this
Hi Eveline, thanks for taking the time to get in touch and we're sorry for the delay in our response. Regretfully, we don't have access to our customer's accounts via this platform so we recommend giving us a call on 1300 265 374, and our Customer Support Team will be happy to assist you further.
Hi I have recently made a claim on my insurance dated 02 April, I am just curious to know. WHat is the average time it takes for everything to be completed. From lodging claim to finishing it up. Have paid the excess too. It is a small accident no write-offs involved.
Hi Gori, thanks for taking the time to get in touch and we're sorry for the delay in our response. Regretfully, we don't have access to our customer's accounts via this platform so we recommend giving us a call on 1300 265 374, and our Customer Support Team will be happy to assist you further.
Hi, I have recently made a claim on my policy dated 02 April.. I am just curious to know what is the average time the whole process takes. It's a small accident no write-offs involved.
It's been three weeks since I have lodged my claim and I've yet to hear a response from Coles. I'm hoping to have my car fixed because I think it's fixable according to my mechanic but the tow truck decided on their own to take it to salvage. I suspect that they'll say right off and then I have to buy my car back.
We appreciate your patience, Gori. We're very sorry to hear about your frustrations regarding your car insurance, as we aim to provide a reliable and convenient service for our valued customers. Should you wish to follow this up further, we recommend emailing our dedicated team via insurance.enquiries@coles.com.au, as they'd be best suited to assist.
Why do you not disclose that L drivers are not insured during their driving test?
Hi Annie, thanks for taking the time to get in touch. We recommend calling our Customer Support Team, on 1300 265 374, when you can, as they'd be best placed to answer your query.
Dear Coles Insurance, This thread is regarding the vehicle damage caused to my car from your customer. The incident took place on 15th December 2022, and its been more than 45 days since and the assessing team is still yet to be appointed. I sent all the photos required to motor assessing team last Monday and when i called them back on Friday they then replied stating they could not open the files. Wasted 4 days to let me know and that too after I called them to know the status. And cut to one week, ! week after sending the pictures of the damage, they are still yet to assign an assessor. The car is not drivable and now i see myself take ubers everywhere everyday. I need Coles insurance to pay me for all my expenses. I need coles insurance to solve this for me at the earliest. Regards, Dev
Hi Deval, thanks for taking the time to write your review. We're very sorry to hear about your frustrations regarding your car insurance claim, as we aim to provide a reliable and convenient service for our valued customers. Should you wish to follow this up further, we recommend emailing our dedicated team via insurance.enquiries@coles.com.au, as they'd be best suited to assist.
we want to see my policy and postcode
Hi Chuong, thanks for taking the time to get in touch. We're sorry for the delay in our response. Regretfully, we're unable to access our valued customers' accounts for privacy reasons. We recommend logging into your account via our Insurance Service Centre by visiting external link - to check your policy, make changes to your policy, and much more.
Why is your recommended repairer list so small and why do you continue to use poorly rated repairers? And why do you reply to genuine issues on this site with a generic response which you fail to follow up on?
Hi Chortlepuss, thanks for taking the time to write your review. We're very sorry to hear your frustrations regarding your car insurance, as we aim to provide a reliable and convenient service for our valued customers. Should you wish to follow this up further, we recommend emailing our dedicated team via insurance.enquiries@coles.com.au, as they'd be best suited to assist.
Can someone please explain to me why I can’t use a smash repairer that is clearly listed on your website as a repairer that you use but I’m being told you don’t use them anymore?? Isn’t that false advertising and misleading ?
Hi Jodes, thanks for taking the time to write your review. We're sorry for the unintended delay in response. We're very sorry to hear your frustrations regarding your car insurance claim, as we aim to provide a reliable and convenient service for our valued customers. Should you wish to follow this up further, we recommend emailing our dedicated team via insurance.enquiries@coles.com.au, as they'd be best suited to assist.
Why do you think people will take this insurance?you have 1.5 star for a reason
Is my Coles Policy No COMO-01-148-8105 still current?
Yes
Hi there, thanks for taking the time to get in touch and we're sorry for the delay in our response. Regretfully, we don't have access to our customers' accounts via this platform. We recommend giving us a call on 1300 265 374, and our Customer Support Team will be happy to assist you further.
Wow Coles Insurance, do you ever actually read any of these reviews? I was about to sign up with you until I read these and realised that the majority of reviews here canned your customer service - or lack thereof. And why is it that when some of these comments do receive a response it's the same thing said over and over again but nothing appears to improve or get resolved? Seemingly the only thing that's going to occur is that the feedback will be passed on. Great! You've certainly just lost my potential business.
Hi there, thanks for raising your concerns. We appreciate your feedback, and in light of what you've read, we hope you give us another chance in future.
Thanks but no thanks.
I made one claim not even my fault $600 excess plus your premiums have gone up 40% Why would I renew this policy?
I need to no if I paid my car insurance last year
Hi Peter, thanks for taking the time to get in touch and we're sorry for the delay in our response. Regretfully, we don't have access to our customers accounts via this platform and we recommend giving us a call on 1300 265 374, and our Customer Support Team will be happy to assist you further.
Why do you have the worst reviews of any insurer?
Because you pay your premium and when you need to claim and expect to be covered, Coles Insurance actively finds a way to avoid paying and walks away from you in your time of need.
But let’s hear it from Coles. Funny how all the positive reviews are from people who have never claimed. I fail to understand the logic of providing a review on an insurer unless you’ve made a claim.
If I don’t want to renew my car policy when do I notify Coles insurance, my policy expires 10th May. Thanking you Gloria
Call them before the due date and advise that you don’t want to renew the policy
Hi Grant, I forgot to ask.... would this mean I will be charged the $25 cancellation fee Thank you Gloria
Hi Gloria, thanks for taking the time to get in touch. We recommend calling our Customer Support Team, on 1300 265 374, when you can, as they'd be best placed to advise you of your options.
How long does your refund to go in your bank account
Hi Kerri, thanks for taking the time to contact us. Regretfully, we don't have this information on hand and we recommend calling our team on 1300 265 374, as they'd be best placed to assist.
Hi I just cancelled my car insurance policy and was not given a refund. I pay monthly and the money is taken out every 31st. So 1 day ago the money was taken out. So I have now paid for a month that I am not getting a service for. Its not like there is only a 1 day to go and I want a refund for the 1 day, I want a refund for 29 days worth. What are you providing me with for the $77.86 you took out of my account yesterday. I will be taking this further and not for the money for the principle of the matter. Can you please let me know who I can ring to discuss this matter further before I take it further.
Hi Filomena, I have been a customer of Coles Insurance for some time other than my car Insurance last Year as Last Years Policy was dearer than i got at Budget. I would suggest you call the help centre in Coles and make sure you write down the time of your call and the name of the person you are talking to as a record if needed for later. I am confident they will sort it out for you i have found the customer service people great. Good Luck Best Regards Colin
Hi Filomena, thanks for getting in touch. We're sorry to hear that this has happened and for the poor experience. We recommend emailing our team via the address below, as our Insurance Team would be best suited to assist with your query.
My daughter will be going into hospital shortly can someone else not on her policy drive her car for a few days and still be covered
Hi there, thanks for taking the time to reach out. We would recommend having your daughter check her current policy to confirm if her insurance covers other drivers.
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